# Kum & Go — user reviews > 261 indexed App Store user reviews of Kum & Go by Kum & Go, rated 3.20/5 from 953 ratings. - Source: https://appshunter.io/ios/app/kum-and-go/id1065661067/reviews - App overview in markdown: https://appshunter.io/ios/app/kum-and-go/id1065661067.md - Rating breakdown: 5★ 468 · 4★ 68 · 3★ 10 · 2★ 38 · 1★ 369 ## What do users think of Kum & Go? Overall sentiment: negative **Pros** - 🚀 Convenient fuel payment - 💡 Rewards program - 👍 Friendly staff - 🚀 Quick and easy to use - 👍 Savings and discounts **Cons** - 🐛 Login and account issues - 🐛 Unreliable app functionality - 🐛 Frequent app crashes - 🐛 Rewards not working as expected - 🐛 Confusing rewards system **Commonly reported bugs** - Unable to log in or create account - App freezes or crashes frequently - Rewards not tracking or redeeming properly - Inconsistent app behavior across updates - Inability to reset password or recover account **Most requested features** - Bring back mobile fuel pay option - Improve rewards program and redemption - Enhance app stability and reliability - Provide better customer support - Integrate fuel prices in the app ## Newest reviews (16 of 261) ### 3/5 — Stop signing me out constantly *2025-07-22, version 25.9.2025050904* It’s a great app with great deals but if you keep signing me up out I’m just gonna go the extra 3 miles to Casey’s ### 1/5 — Login Never works *2025-07-20, version 25.9.2025050904* Keep getting logged out and user not recognized, yet can’t Signup with same user name. ### 1/5 — Doesn’t work after latest update *2025-06-03, version 25.9.2025050904* Can’t even sign in and can’t even do a password reset. Deleted the app and reinstalled but that didn’t help. ### 2/5 — Steadily got worse until… *2025-05-21, version 25.9.2025050904* The app was pretty decent a few years ago, over time and “updates” it got a little worse. Less usable options in the app and features removed, but it still functioned and did what it needed to. ### 1/5 — Weird errors most of the time. *2025-05-16, version 25.6.2025032003* It regularly won’t recognize my user name and email, and won’t let me open a new account because my email and phone number are already in use. So pretty useless overall. ### 2/5 — Not bad *2025-05-15* I don’t mind the app. However I can not overlook the constant signing the users out of the app, when I’m in line and ready to scan I don’t feel comfortably searching for my password to log in quickly for points, second issue is the fact that the points expire fairly quickly, app is good for constant trips to Kum and Go but still worth it if you want a free item on Friday, you can log in with your phone number at check out. I prefer that method. ### 1/5 — Worst App in the History of Earth? *2025-05-14, version 25.6.2025032003* We are at a ten+ year track record of this app not remembering or recognizing log-in credentials/returning users. Face ID doesn’t work. Saved passwords aren’t recognized. Takes places 1 through 10 of most frustrating apps a human can experience. Update: 15 year!!!!!!’ track record of being logged out and having to select forgot password. ### 1/5 — Fix the Login!!! *2025-05-11, version 25.6.2025032003* Can’t login in since the update. Every time I try, says invalid guest. Tried to reset my password to see if that would help. Haven’t received the email, and that was a couple of days ago (and YES, I did check the spam folder, and nope, not there!!). Please get this fixed!!! This is getting pathetic. Even the Casey’s and KwikStar apps don’t run THIS bad. ### 1/5 — Fix your app *2025-05-10, version 25.6.2025032003* I can never log in and when I try to reset my password it says it sent an email but never does! I have tons of rewards that can’t be used because of their stupid app. What’s the point of having a rewards system if you can’t use it! ### 1/5 — Remember Password *2025-05-09, version 25.6.2025032003* Every time this app is updated it doesn’t keep you logged in have to reset my password ### 2/5 — Sign in *2025-05-09, version 25.6.2025032003* Went to check the app since the update a couple days ago and now can’t sign in ### 2/5 — Why *2025-04-30, version 24.12.2024091301* Fix your app. Cant login. Cant access. Lost rewards dollars due to lack of access ### 1/5 — Nice, on the rare occasion it works *2025-04-11, version 24.12.2024091301* The app is theoretically totally fine for what it needs to be, the major issue is that it kicks me out almost every day. When I try to log back in, I’m told there’s a “server error” and I’m forced back out again. Because of this, the app is completely and utterly useless, and your rewards are forever inaccessible to you. Don’t waste your time! I can only log in successfully about every twenty times I try, if I’m lucky. Just shocking levels of incompetence!! ### 1/5 — Horrible *2025-04-01, version 24.12.2024091301* Cannot use $5 maverick gift card or old app. ### 1/5 — Employees *2025-03-28, version 24.12.2024091301* You just hire lgbtq nonsense people now? ### 1/5 — App won’t work *2025-03-21, version 24.12.2024091301* Worthless ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-09-23, version 25.21.2025090501* Had the app for two weeks the all the sudden wouldn’t let me long in! Won’t send me a email to reset anything won’t let me start another acct bc it says my email is in use. I loved the app for 2 was then it crashed ### 1/5 — password *2025-09-01, version 25.9.2025050904* can’t get password to change ### 1/5 — Sign in issue *2025-08-23, version 25.9.2025050904* I can’t sign into my account been trying for like a year now! I try to retrieve the forgot password email but it never gets to me. They told me check spam folders and they weren’t there either. I know I’ve accumulated over like 200 dollars on here for sure ### 1/5 — Won’t let me log in *2025-08-22, version 25.9.2025050904* I have used to Kum and Go app for quite a while, and I am trying to login and now the email in the system has been changed from my email so I can no longer login. Since there is no way to use a phone number to login I have no access to my account. It still lets me put the phone number in at the pump so I get points, but they have just been accumulating. ### 1/5 — Pain in the butt *2025-08-22, version 25.9.2025050904* Constantly logs you out, forgets your password so you have to reset it all the time ### 1/5 — Useless and unusable *2025-08-22, version 25.9.2025050904* I have been unable to sign in to the app for 2 months. Every time I have requested to reset my password, I never receive the email or receive a notification that my account does not exist. I have reached out to customer service and have received no actual help, just confirmation that there is an issue. Just use rewards from a different gas station. ### 1/5 — Dumb *2025-08-05, version 25.9.2025050904* I don’t mind the app just the none stop kicking people out of the app is stupid ### 1/5 — Signed me out won’t let me log in *2025-07-31, version 25.9.2025050904* I’m trying to use my points that expire stupid fast but the app logged me out and won’t let me reset my password. Won’t even let me make a new account because the email I’m trying to log in with already has an account. I keep trying to log in and it’s saying no matching guest. It’s contradicting itself. ### 1/5 — Terrible app *2025-07-25, version 25.9.2025050904* The app crashes then says ur email or number doesn’t Work ### 1/5 — Just bad *2025-07-24, version 25.9.2025050904* Now that this brand is going away, seems like they could care less about the rewards hopefully Maverick. Was unable to use $30 in points, which expire in the coming weeks. ## Most praised reviews (10 highest-rated) ### 5/5 — VERY GOOD!! *2025-10-11, version 25.21.2025090501* You can keep an infinite amount of drinks if you just keep making accounts also the don’t check for your number or address or email so unlimited amounts of accounts ### 5/5 — There is never bakery items or warm food *2025-05-19, version 25.6.2025032003* Every time I go to Kum and go there’s never warm food and I can’t get my free item from my birthday I was so excited to get it but every time I go there out ### 5/5 — 💔💔 *2025-05-17, version 25.6.2025032003* Lov u kum&go...ill miss u kum&go... 😢😢😢😢😢😢 ### 5/5 — Best app! *2025-04-04, version 24.12.2024091301* I love not only the app but this store. Fantastic!! Can’t beat the free drinks and freebie fridays!!! ### 5/5 — Savings! *2024-11-28, version 24.12.2024091301* I looove this app. I always get savings no matter what! Discounted fuel, free pastries or BOGO items. It’s the best!!! ### 5/5 — my grandma expierence *2024-11-26, version 24.12.2024091301* The Kum & Go app is an exceptionally well-designed and intuitive platform that truly enhances the customer experience for those who frequently visit Kum & Go convenience stores. From its user-friendly interface to its extensive range of features, the app successfully caters to the needs of customers while offering a variety of perks that make it stand out from competitors in the convenience store and fuel retail space. Interface and Usability The first thing you’ll notice about the Kum & Go app is its clean, modern design. The interface is easy to navigate, with clearly labeled sections that guide users to their desired functions without confusion. The layout is straightforward, with large buttons and an intuitive flow that ensures even first-time users can quickly understand how to access all the app’s features. The app is also visually appealing, incorporating Kum & Go’s recognizable branding with a sleek color scheme that feels professional and inviting. Features and Functionality The Kum & Go app is packed with features that make it an invaluable tool for regular customers: 1. Rewards Program: The rewards program is arguably the app’s highlight. Users can easily track their points and see how close they are to earning free products or discounts. Unlike some other loyalty programs, Kum & Go’s system is simple and transparent, which is incredibly refreshing. Every purchase you make at Kum & Go contributes to your rewards, whether it’s gas, snacks, or other in-store items. The app even notifies you when you’re eligible for a reward, ensuring you never miss out on any benefits. 2. Mobile Ordering: The mobile ordering feature is a game-changer. Whether you’re looking for a quick snack, a refreshing drink, or a meal from their menu, the app allows you to order in advance and pick up your items at your convenience. The customization options are thorough, allowing you to tailor your order to your specific preferences. 3. Fuel Discounts: For drivers, the app provides significant savings through its fuel rewards. Users can find nearby Kum & Go locations, check gas prices in real-time, and even redeem rewards for discounts on fuel. The integration with the app is seamless, making it incredibly easy to apply savings directly at the pump. 4. Store Locator: The store locator is another standout feature. It provides detailed information about each location, including operating hours, services offered (like car washes or ATM availability), and gas prices. The integration with GPS ensures accurate directions, making it simple to find the nearest Kum & Go wherever you are. 5. Promotions and Deals: The app keeps users informed of the latest promotions and deals, often offering exclusive discounts that aren’t available in-store. This feature adds significant value for those who regularly shop at Kum & Go, ensuring they’re always getting the best price possible. 6. Payment Options: With the Kum & Go app, payments are a breeze. Users can link their preferred payment method and use the app to pay for fuel or in-store purchases directly. The app supports various payment methods, including credit cards, debit cards, and mobile wallets, making it a flexible and convenient option. Performance and Reliability The app is highly reliable, with minimal downtime or technical issues. It loads quickly, processes transactions efficiently, and updates rewards and account balances in real-time. Over the several months I’ve used the app, I’ve only encountered a handful of minor glitches, all of which were resolved with prompt updates. The developers clearly prioritize maintaining the app’s performance, as updates are frequent and often include bug fixes and enhancements. Customer Support The Kum & Go app also excels in terms of customer support. If you encounter any issues, the app provides easy access to a help center where you can find FAQs or contact customer service directly. On the rare occasions I’ve needed assistance, the support team was responsive, professional, and quick to resolve my concerns. Suggestions for Improvement While the app is incredibly well-rounded, there are a few areas where it could be improved: • Push Notifications: The app sends push notifications for promotions and rewards updates, but some users may find the frequency excessive. A feature to customize the types and frequency of notifications would be a welcome addition. • Integration with Other Apps: Adding compatibility with popular fuel apps or navigation platforms could make the Kum & Go app even more versatile. • Expanded Rewards Options: While the current rewards system is excellent, expanding the variety of rewards—such as gift cards or partnerships with other brands—could make it even more appealing. Final Thoughts In conclusion, the Kum & Go app is a must-have for anyone who frequently visits their stores. It’s an all-in-one solution that not only saves time and money but also enhances the overall shopping and fueling experience. With its robust features, user-friendly design, and reliable performance, the app sets a high standard for convenience store apps. Whether you’re looking to save on gas, earn rewards for everyday purchases, or streamline your trips to Kum & Go, this app has you covered. Overall, I highly recommend the Kum & Go app to anyone who values convenience, savings, and a seamless user experience. It’s clear that a lot of thought and effort has gone into its development, and it continues to deliver exceptional value to its users. ### 5/5 — Free stuff *2024-11-08, version 24.12.2024091301* I get free stuff every Friday on the app so that is nice, sometimes it is candy and other times it is drinks ### 5/5 — Yum *2024-09-29, version 24.12.2024091301* Yea good store ### 5/5 — Convenience *2024-08-28, version 24.2.2024030601* The best! ### 5/5 — Kum&Go Employee *2024-07-30, version 24.2.2024030601* Literally The #1 Best App For Saving Money --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*