# Kummute - Ride-pooling app — user reviews > 53 indexed App Store user reviews of Kummute by Hugo Mobility Pte Ltd, rated 4.72/5 from 29 ratings. - Source: https://appshunter.io/ios/app/kummute-ride-pooling-app/id1573878261/reviews - App overview in markdown: https://appshunter.io/ios/app/kummute-ride-pooling-app/id1573878261.md - Rating breakdown: 5★ 26 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (12 of 53) ### 2/5 — Zone *2025-12-03, version 1.4.8* The app did not show me the zone that i am really in instead they give me the one that more than 5km away from my current location where my location literally also have this service. I cant even choose a zone at least? ### 3/5 — Great but not operating in a key area *2025-09-23, version 1.3.27* I lived in Bayan Lepas area , there used to have a route from near Queensbay to USM. Now it is no more operating in that area. Which is such a shame because many students used to rely on this service to go to uni. I would like to suggest the reopening of this area. I think it will serve the community well! Tq ### 3/5 — Don’t top up unless you check this *2025-09-11, version 1.3.27* Don’t top up unless you see payment option of kum wallet. After I top up rm10 on the app because want to use the voucher of first rider 50% off capped at rm2, but there is no option to make payment via kum wallet, I even ask the driver he only suggest use E-wallet . Will change rating after this feature is available ### 2/5 — Never has availability *2025-07-01, version 1.3.25* It shows there’s is high demand all the time all the days . But when you see the car it’s all just empty vans moving around. The bus drivers as well as not friendly at all. This is something that they should improve on at it’s a commuting service ### 4/5 — Time Estimating Accuracy *2025-06-30, version 1.3.24* Hoping the developer will look into the time estimating accuracy issue. It always shows that the van will arrive much earlier that it does, sometimes even 10mins earlier. Otherwise the service is convenient and easy to use, price is beyond reasonable — RM1 for any stops in that area. ### 3/5 — Good but sometimes no rides *2025-06-30, version 1.3.24* Most of the time is good, can get rides. But there are times, it says ‘high service demand’ and the van is just in front of me, all 4-5 drivers taking break. I understand if drivers want to take break but for almost 2 hours? Hmmmm…. ### 2/5 — KLGCC route super unreliable *2025-06-09, version 1.3.23* Service has been a joke, reports of vehicle malfunction almost every month, New driver has no training to prove competency. I have waiting for more than an hour waiting for a basic ride that should take 10minutes, left stranded without alternatives. App customer service from chat advises to wait and gives unrealistic waiting time ### 2/5 — Worst timing ever *2025-04-17, version 1.3.22* This app cant calculate times properly and driver doesnt know their direction, a driver once drive pass me just to send one of the passenger while he can just stop for a second to pick me up. Apps road calculation is so misleading and timing is the worst, it said to me in 5 minutes just for me to wait around 25 minutes??? ### 2/5 — Need to improve the performance. *2025-01-27, version 1.3.20* The app performance is bit slow. Also, the UI is not up to the current standards. But still it is okay to manage. ### 2/5 — Not function well. *2024-12-27* Can’t booking the car because of the app problems. The IT never fix the problem. **Developer response:** Hi unolc. We understand this may be frustrating, could you share more details of your experience to cs@kumpool.com.my so we can improve this for your user experience? Thank you! ### 3/5 — Waiting Time *2024-10-02, version 1.3.18* What I love about this app is that it’s so useful for students like me, that it’s cheap and convenient. What I HATE about it is that I’ve been late to my class several times because of the fluctuations of ETAs. Sometimes, it would say 5 minutes for 20 minutes, and I thought it would only happen during peak hour, but one of the first times I used this app, it took 40 minutes for my ride to arrive. I don’t blame the drivers at all, but I do blame the app for telling us the wrong ETAs every single time I book (which is not that many so 😭) I really do appreciate the pricing due to the convenience of students, but I think the app should be more wary of our time because we students cannot afford to lose time for our classes. Please do fix this issue! Students love to use this app and it would save us loads when our time is also valued. ### 4/5 — cant pay using cash after the update *2024-09-28, version 1.3.18* everything was nice, it was cheaper than grab and all. but sadly, i cant pay using cash, and then the minimum to topup kumpool wallet is RM10, which is a big amount. i hope the rewards can return into points to deduct the fee?? overall it was nice, help me alot in UTM. ## Most critical reviews (10 lowest-rated) ### 1/5 — Location Frozen *2026-01-11, version 1.4.9* It is such a lousy application that once you change location to use it elsewhere (say KL), it doesn’t work and only shows the zones where you last used it. They are very find of making apps for everything but have zero IQ to make it functional. Numerous complaints written, no response. That’s their customer service!! ### 1/5 — Really bad ETA system *2025-10-07, version 1.4.1* There were multiple occasions where the app showed the wrong ETA that was so far off. For example it showed 20 minutes one time, and the driver showed up in 8 minutes and started scolding us?? Genuinely how are we supposed to know? No pop up from the app either, are the drivers not updating their destination? or is this your app issue? Please fix it ### 1/5 — Update ur application *2025-09-10, version 1.3.27* Please improve your app navigator for driver. The driver keep drive the same area for 30min. How about others waiting for 1 hour? If the app already fix the time means don’t make driver go to other destination like two three times. For example, Driver just drop passenger at A point and go to B point, then driver have to go back for A point. How about the passenger are going C point? Please update your app and add more driver especially at Putra Height to Rimbayu. Thank you and it’s not driver fault, hopefully get reply for this message. And we cannot submit feedback to developer email since it said no user for that email?? ### 1/5 — Limited *2025-08-21, version 1.3.26* The poorest app i have ever used. Booking more than one hour earlier also can get delayed. Return to same pick up point after half an hour to pick up second batch passengers. No point to book early and be ready to delay every ride. 6am start to get vehicle booking until 8am only arrive. Very hard and cannot get booking at peak hours. ### 1/5 — Incompetent Driver *2025-07-17, version 1.3.25* please do inform if our stop is out of “peak hour” area, my eta from 50+ mins, from erl salak tinggi to taman dahlia sepang, and then i waited along the journey, i check eta again after some time, already become 30mins and another 4 stops, and when i checked again few minutes after that my ETA became 44 MINIUTES BACK AND GUESS WHAT the van goes back to ERL SALAK TINGGI TO PICKUP MORE PASSENGERS, and REPEAT THE SAME ROUTE THAT I HAVE BEEN GOING THROUGH basically this is the SECOND ROUND. what is your plan? i have to sit in the van, ROUND N ROUND IN THE “PEAR HOUR AREA” till im your very last customer and no other in the area, then you will go to taman dahlia? YOU JUST WASTED A GREAT 1HOUR OF MY TIME JUST SITTING AND GET NOTHING. I am the one who step out of the van, and ask this EXACT driver NO PLATE (RAPID214) “after this you will go to taman dahlia, or you will pusing ii again” then he said “oh lemme check the route” tf pretending that you’re innocent suddenly? eventhough i knew that you knew i had to stop at Taman Dahlia and it will sure take MUCH of time to arrive there. COMMUNICATE do not just SHUT UP, i could at least stop anywhere at KIPMall or what and ordered grab, rather than be an idiot in the van. and i dont even get a sorry from you. ### 1/5 — Waste of time *2025-07-08, version 1.3.25* hopeless service. Waiting time was 10 mins but waited for an hour. The destination between point A to point B was less than a kilometre but it took ANOTHER hour just to reach point B which resulted in a total of 2 HOURS. Might as well just walk in the rain or book grab with high demand prices. Not worth the wait for such services. ### 1/5 — weird system *2025-05-21, version 1.3.23* i downloaded this app to use rapid penang van service, once i got on i feel scamed because drop off time keep changing as the van took more and more people that my initial drop off time went as far as 70 minutes, this system where the farthest location passenger have to wait as they take in MORE passengers in real time doesn't make sense to me, and its not fair for the person who have booked earlier with thr furthest distance ### 1/5 — So not punctual and drivers greedy *2025-02-17, version 1.3.20* Drivers are never punctual, always 10-15 late from initial est for pickup despite app showing only 3-5mins. And when they picked me up, it started with only 1-2 stops in between but then drivers got greedy and keep on adding more stops till 6-7 stops, cause wdym I had to wait for 1hour till my drop off?? i was picked up first and dropped off last. tolerated this many times already, never again. even though its cheap, but time is expensive. my advise is guna jela maxim ke indrive ke, takde la mahal mana pun at least tak buang masa jadi peneman driver for one freaking hour ### 1/5 — Unreliable *2025-01-06, version 1.3.20* Drivers take 10 min pre toilet break, 10 min official toilet break, and dont move for 10 minutes after the break. Very unreliable times shown on the app, 30 min delay and the app still shows arriving in 5 minutes. If it rains by any chance the app goes haywire and declines to take booking. Cancelling makes u wait 1 further minute delay essentially penalising you for their unreliable drivers behaviour. ### 1/5 — Laggy *2024-08-06, version 1.3.14* Why app is so laggy? And UI, when I click T221 Sri Rampai (after 10pm) map shows broad area including W Maju with so many pins available, but when I click some location it shows that place as Closed. Map doesn’t have legend to know what is the difference of blue and green pins (blue for selected route? Even if it is, i still got few places showing closed even as blue pin) I just want to see on map UI which areas are served within a route that user selects. I cant differentiate big green area with small dark green area. What it is supposed to tell me? ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient service *2025-09-23, version 1.3.27* Quick and easy to book ### 5/5 — Convenient for booking ride *2025-09-10, version 1.3.27* Love it. I used this app for book Limpopo many times. The apps got a function that shown location real photo for pick up and drop off point. ### 5/5 — Kummute-Our entrusted travel companion, rendering a safe, smooth & pleasant travel experience always *2025-06-22, version 1.3.23* Me & my wife hailed a van on-demand by Kummute from sjk c Yeok Hua to Pekan Kongsi, Balik Pulau. Both of us enjoyed our trip tremendously having the great company of our helpful & cheerful van operator. The whole journey was smooth & pleasant & right on time. We expect to have more rides with you in the near future. Once again, our heartfelt thanks & gratitude for your impeccable service & hospitality.👍😆🙏 ### 5/5 — Driver friendly n helpful *2025-06-14, version 1.3.23* The driver is friendly and helpful . The auto door is not functioning. The driver had to step down from van and open the door ### 5/5 — Very impressive Transport Service. *2025-05-20, version 1.3.23* This new service. Pick up at your home bus stop and drop you where you want along the root for RM1 only. Good clean and proper air-conditioned mini bus. ### 5/5 — A Game-Changer for My Senior Mom *2025-04-16, version 1.3.22* Kummute has been a tremendous help for my mom, a senior citizen. Previously, she had to walk 2–3 km on a sloped road just to reach the nearest bus stop. Now, with a Kummute stop right in front of her apartment, she can move around the city more freely and at any time she likes. The fares are affordable, and the convenience is unmatched. Thank you, Kummute and Rapid Penang, for making her daily commute so much easier! ### 5/5 — High 5 For Rapid Penang *2025-04-01, version 1.3.22* Good initiative from Rapid Penang to provide this On Demand service that introduces many pickup/drop-off points that not possibly served by the traditional bus. Opportunities to adopt some big data and AI technologies so that the routing can be more efficient. This will be enable Rapid to reduce fuel cost and shorten the waiting and trip duration of the passengers. ### 5/5 — Excellent service *2025-03-22, version 1.3.21* Van is very clean Driver is very friendly and helpful Arrival pick up on time Excellent service and strongly recommended for all Penangites to start using public transport to ease traffic congestion 👍👍👍👏👏👏 ### 5/5 — Good app but got an error recently *2024-10-05, version 1.3.18* Hi recently when I enter my phone number for verification, the app has a problem. The “SMS” and “WhatsApp” buttons are not responsive by clicking it—— which means I can’t use the app to order a ride Please help to resolve this ASAP thanks! ### 5/5 — First/Last Mile Connectivity *2023-09-04, version 1.3.2* If no Kumpool, everyone drives to train station, and use fuel and pay parking as commitment, plus My50. Hope Kumpool will be here forever until RapidKL bus frequencies is at least 🔟 minute on every busy route. Which will only happen when there's miracle. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*