# Kura Sushi Rewards — user reviews > 196 indexed App Store user reviews of Kura Sushi Rewards by Kura Sushi USA, INC, rated 4.80/5 from 9,308 ratings. - Source: https://appshunter.io/ios/app/kura-sushi-rewards/id1659628633/reviews - App overview in markdown: https://appshunter.io/ios/app/kura-sushi-rewards/id1659628633.md - Rating breakdown: 5★ 8,375 · 4★ 508 · 3★ 148 · 2★ 47 · 1★ 230 ## What do users think of Kura Sushi Rewards? Overall sentiment: negative **Pros** - 🍣 Delicious fresh sushi - 🤖 Fun and innovative setting with robot servers - 👍 Great service and explanations - 🎉 Enjoyable dining experience **Cons** - 🐢 Extremely slow and unresponsive app - 🔁 Constant reloading and freezing issues - 🤯 Impossible to use for ordering - 🔋 Drains battery quickly - 💸 Rewards system is frustrating and restrictive **Commonly reported bugs** - Login and account issues - Incorrect order processing - Compatibility problems with older devices **Most requested features** - Improve app performance and responsiveness - Implement a 'save order' function - Allow more flexibility with rewards points - Bring back previous app features like reservations ## Newest reviews (10 of 196) ### 4/5 — Family entertaining *2026-07-09, version 2.0* Good price and fun for family ### 4/5 — New@Temecula *2026-05-01, version 2.0* It’s convenient when I want fast food and appreciate that I am able to send an order when items are not available on the conveyor. My favorite are seared bluefin, seared & charred mackerel, snow crab leg, and sesame seeds dessert. The watermelon surprisingly disappointed me. It wash mushy and not sweet, miso soup too salty. Tonkatsu ramen was really disappointing, too salty, not enough broth and the noodles were gross. Also pls do something with the floor going to the bathroom. Very slippery and safety hazard ### 4/5 — Tasty Food, Bumpy App *2026-04-17, version 2.0* The food is great at this restaurant. The app is great but I’ve noticed a few bugs. Like every time I open the app my phone immediately decreases its brightness to 0. There’s also no way to track reservations in the app. You can make reservations in the app but there’s no way to go back in and check the time of it or cancel it from the app. ### 5/5 — Authentic sushi *2026-03-15, version 2.0* I’m from 🇯🇵 approved and good sake and draft Sapporo beers ### 1/5 — Super slow *2026-03-14, version 2.0* The app is great when it’s working. Most of the time it’s super sluggish when we try to order online, then it just crashes. We’d have to restart a few times. ### 1/5 — App stuck on loading screen *2026-03-02, version 2.0* App is continually stuck on the loading screen, which makes it completely useless. It’s unfortunate that this company cannot provide an app experience as good as its food. ### 5/5 — Quick and fresh as always *2026-03-01, version 2.0* Great efficient service with fresh food delivered in a jiffy! ### 5/5 — Good service *2026-02-25, version 2.0* The workers are nice and helpful! ### 3/5 — The app has bugs *2026-02-19, version 2.0* Every time I open the app it changes the brightness setting on my phone to high. Not just temporarily while I’m using the app, but overall changes my screen brightness to 100% even after the app is closed. Sometimes the notification count doesn’t go away after opening/reading the inbox. Otherwise, I guess it gets the job done. ### 5/5 — Great *2026-02-08, version 2.0* I don’t have any issues with the app. I contacted support and Sabina was able to resolve my request within a couple hours. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t verify coupons *2026-07-21, version 2.0* Signed up with Apple ID. Can’t receive “verification” emails to redeem coupons ### 1/5 — Junk *2026-06-25, version 2.0* I can’t understand why they have not hired a new company to redesign the App for 2 years, it is having the same problems. The latest problem is that it deleted all my points for no reason!!!! I usually plan my lunch the day before. If I open this App at night, the screen brightness goes nuclear bright!!! This hurts my eyes and it suddenly bright light ruins my melatonin production!! ### 1/5 — Poorly designed *2026-06-20, version 2.0* The App when opened turns on FULL brightness that can blind you if you don’t look away!!! It’s like having a flashlight shined at you in pitch dark. Sort of hurts the eye!! ### 1/5 — Reservations don’t work *2026-06-11, version 2.0* I set a reservation for 8:50-9 PM, when I arrived I checked in (Host) sits 2 people right as I arrive. Then I tell the host I set a reservation, he responds there is a few parties in front of you, as a result, eating at competitor for the night. ### 1/5 — Poorly designed *2026-06-04, version 2.0* The App when opened turns on FULL brightness that can blind you if you don’t look awa!!! It’s like having a flashlight shined at you in pitch dark. Sort of hurts the eye!! ### 1/5 — Unusable *2026-06-03, version 2.0* I’m not a rube who uses DoorDash so if you try to order anything from the menu on the app directly from them the app literally doesn’t work. It often crashes too. FIX IT!! ### 1/5 — Severe downgrade *2026-06-02, version 2.0* Riddled with UX issues and dark UX patterns. Removal of useful features such as waitlist viewing. Kinda a bummer that they had to submit a whole new app for this too. ### 1/5 — Unusable *2026-04-27, version 2.0* App lags when viewing anything on the menu. It’s unusable. Terrible. Can’t believe they haven’t fixed this yet ### 1/5 — Not great *2026-04-25, version 2.0* usually the food is fantastic, not sure if it was different chef but this time was really awful. Nothing tasted good. Did not like anything we ordered. very disappointing for the price we paid. ### 1/5 — App Freezes *2026-04-23, version 2.0* Can’t even use the app without it freezing on me, and no matter the wait, you can’t even do a thing but close out. ## Most praised reviews (10 highest-rated) ### 5/5 — Dinner w Fam *2026-07-08, version 2.0* Excellent food quality!! Enjoyed our visit! ### 5/5 — So fun!!! *2026-06-10, version 2.0* A very fun meal! Interactive and sushi was great! ### 5/5 — friendly crew *2026-06-06, version 2.0* very friendly crew ### 5/5 — First Timer Experience *2026-05-28, version 2.0* What an awesome experience for all ages. Don’t shy away from the counter seating it’s fun convenient and the robots will still serve you. ### 5/5 — Love the reservation hate the rewards *2026-05-18, version 2.0* The rewards can’t be obtained the app won’t send me the email to confirm my email even do I get newsletter and messages all the time ### 5/5 — Wonderful Experience *2026-04-27, version 2.0* So many delicious choices passing by. Select what you want, test new flavors. If you like it, there’s more just around the corner. Even a picky eater will find foods they like. ### 5/5 — Nice *2026-04-17, version 2.0* Nice ### 5/5 — Loved it *2026-04-14, version 2.0* The food was great. Clean place. Fun experience. ### 5/5 — Amazing!!! *2026-04-11, version 2.0* Daniel, our server, was fantastic—very informative with great service. Ask for Daniel. ### 5/5 — Great Food *2026-03-31, version 2.0* Outstanding taste fast service, very friendly environment, and the waiters are very efficient! We recommend everybody to come and check it out! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*