# Kuwait Airways — user reviews > 140 indexed App Store user reviews of Kuwait Airways by Kuwait Airways Corporation K.S.C., rated 4.30/5 from 1,778 ratings. - Source: https://appshunter.io/ios/app/kuwait-airways/id1006385313/reviews - App overview in markdown: https://appshunter.io/ios/app/kuwait-airways/id1006385313.md - Rating breakdown: 5★ 1,299 · 4★ 188 · 3★ 66 · 2★ 61 · 1★ 164 ## What do users think of Kuwait Airways? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 User-friendly interface - 💻 Smooth booking process **Cons** - 🐛 Frequent crashes and freezes - ⏱️ Slow and laggy performance - 🔍 Buggy search functionality - 🔑 Login and account issues **Commonly reported bugs** - Booking information disappearing - Dropdown menus not working - Incompatibility with latest iOS versions - Incorrect pricing and flight details **Most requested features** - Add Apple Wallet support for boarding passes - Integrate Oasis Club loyalty program - Improve responsiveness on larger screens - Provide more payment options ## Newest reviews (20 of 140) ### 2/5 — Bad Apps and Slow *2026-08-09, version 18.2* Bad Apps and Slow ### 2/5 — التطبيق معلق *2026-07-02, version 18.0* مو معقولة ان كلما يتحدث التطبيق يرجع يعلق مره ثانيه شنو فايده التحديث اذا مايطور التطبيق ويسهل علينا الخدمة + اضيفوا خدمة دفعة Apple Pay ### 2/5 — Update *2026-05-05, version 17.8* Please try to update ur app user friendly the app crashes from time to tim ### 2/5 — Out dated app *2026-04-16, version 17.5* Really need to catch up with the competitors ### 4/5 — Apple wallet *2026-03-06* We need a loyalty card and tickets in the Apple 4-star wallet, only this feature is missing. All airlines support the Apple wallet **Developer response:** Thank you for sharing your feedback. We value your review and are committed to continuously improving your experience. Several new features have been introduced to facilitate upgrades and enhance convenience, with more improvements underway. We look forward to welcoming you back soon. ### 3/5 — Boarding pass *2025-11-22, version 17.1* The boarding pass doesn’t support Apple wallet ### 1/5 — Dropdown not working *2025-09-25, version 16.8* Hi. I am trying to sign up but it seems that drop down are not working, such as “Title” “Country Code” and “Nationality” ### 1/5 — Never Get Trapped with Kuwait Airways – Still Fighting for My Refund After a Year *2025-07-10, version 16.8* My experience with Kuwait Airways has been absolutely frustrating and unacceptable. I had to cancel my flight, and at the time, they agreed to refund the full ticket amount after deducting a cancellation fee. That sounded fair—until the refund actually arrived months later, and they had deducted a much larger amount than agreed. When I contacted their customer service, they refused to acknowledge any mistake and gave me no clear explanation. Despite repeated follow-ups, I’m still fighting for the correct refund—and it’s been almost a year! The lack of transparency, poor customer support, and broken promises make it clear: do not trust Kuwait Airways with your money or your travel plans. There are better, more reliable airlines out there. I strongly advise others to avoid getting trapped in this kind of mess. ### 2/5 — تطبيق غبي *2025-05-13, version 16.5* اكثر تطبيق يحتاج ابديت وكل ابديت يطلع فيه تعليق وبطيء في البحث و احيانا يطلع من التطبيق ### 2/5 — التطبيق معلق *2025-03-19, version 16.4* مو معقولة ان كلما يتحدث التطبيق يرجع يعلق مره ثانيه شنو فايده التحديث اذا مايطور التطبيق ويسهل علينا الخدمة + اضيفوا خدمة دفعة apple pay ### 1/5 — Bad app very slow and annoying *2025-02-04, version 16.3* Nothing works always crashes ### 2/5 — Poor designed app, embarrassing compared to competition. *2025-01-03, version 16.2* This app is rather…. Horrible. I will go ahead and break it down. 1) It is slow. Why does it have to load just so I can see my flight info? Look at apps like Air Canada and Lufthansa! Absolutely no loading time to open anything! 2) The design and English language is poor. It looks like it was made in 2015, and there are many English language mistakes. There are so much misaligned icons, and when it sends your e-boarding pass, the boarding pass looks terrible with grammatical errors. Please, Kuwait Airways, please take inspiration from airlines like Lufthansa, Air Canada, KLM etc. ### 1/5 — Last update *2024-11-23, version 16.1* After the last update it was better for 2 days than worse than before Another thing about the member miles, Nothing will let me choose this airline since the miles will expire if not used, and app is crashing, only if the price was lower than others ### 4/5 — Can’t login *2024-11-14* I write me information, and it crashes ### 1/5 — My last option *2024-10-29, version 16.0* If a camel was my last option id choose this airlines. The worst customer service. Never helpful and has a lot of issues ### 2/5 — Crashing *2024-09-27, version 15.9* The app keeps on crashing and freezes it suddenly closes automatically i hope you investigate that and fix it! ### 1/5 — Bad unprofessional customer service *2024-09-21* An agent worked their stole 150 kwd from me and issued a wrong category ticket. I never used this ticket. This happened months ago and i filed a claim with the manager hawra and she promised to resolve the issue months ago but nothing happened. She told me to contact her but she never answer. ### 1/5 — Slow and laggy *2024-09-20* The slowest app on the whole app store Always lagging and takes time to open and need to restart the app several times I’ve never seen this app fast at all ### 1/5 — فاشل *2024-09-10, version 15.9* اقسم بالله موقعكم الالكتروني قمة بالفشل والقائمين عليه لا يفقهون ، مره الصفحة تعلّق مره يطلع جزء من الصفحة ومره مايحولك الى الصفحة اللي بعدها ، موقعكم ممل وتافه ### 1/5 — Always Crashing *2024-09-08* The app almost always crashes upon launching it. It tries to load my Oasis information and then crashes. There’s no way for me to even look at my flight data. Sometimes it loads the Oasis data successfully and shows me my miles, but it’s a coin flip. It almost always crashes for me, rendering the app regretfully useless. I love Kuwait Airways so much and I really hope they work on fixing this glaring issue. The app is otherwise functional and good — IF it loads. >_< ## Most critical reviews (10 lowest-rated) ### 1/5 — Change the whole app *2026-08-11* Can you just hire new IT team or company to build the app again because the bugs and lagging is annoying alot!, Riyadh Air for example is new airline and their new app is way smoother than Kuwait airways Just go and see the other airlines please **Developer response:** Dear Valued Passenger, Inconvenience caused is deeply regretted and we do apologize for the discontentment. Safety remains our absolute priority and services operates only once all the safety criteria are met. However, based on purchase & fare conditions of purchased flight ticket; please write with your concerns to ibe_refund@kuwaitairways.com and for miles update - oasisclub@kuwaitairways.com ### 1/5 — Bad app *2026-08-06, version 18.2* This app does not work properly and runs very slowly. Sadly, this app is very bad. ### 1/5 — اقتراح *2026-06-19, version 18.0* التطبيق جدا سئ بطيئ نرجو وضع خانه لتواصل لشكاوي والاقتراحات ### 1/5 — Fix the system *2026-05-28, version 17.8* Need to fix bugs and make it smooth app too slow and freezes every time or change the IT team if they don’t know how to fix it Extend the miles program or keep them without expiration especially with airport closure People are not trusting this airline for the way they skip their problems Money to be refunded takes over 3 months not like other airlines ### 1/5 — Worst customer service *2026-05-27* I was promised from the sales manager that i will get a refund for my cancelled reservation due to a fraud from their own customer service (all documents are saved with me) and she charged me additional 150 kd to her own account. It has been a few years now and they still ask me to wait. Also my bag once was broken from baggage claim, i filed a report at the counter, but they never respond. They still lack decent customer service. **Developer response:** Dear Valued Passenger, We regret the inconvenience caused and apologize that your experience did not meet your expectations. To better understand your concerns and assist you further, we kindly request that you contact us at customer-relations@kuwaitairways.com with your booking details. ### 1/5 — Fix the crash *2026-05-14, version 17.8* Need to fix bugs and make it smooth app too slow and freezes every time or change the IT team if they don’t know how to fix it ### 1/5 — The Always Frozen App!! *2026-04-24, version 17.6* They can’t even make an app! It’s always non responsive and frozen. None of the buttons work. You will give up !! ### 1/5 — التطبيق سيء *2026-02-22, version 17.2* التطبيق جدا سيء دايما يعلق وينكبنا بالحجوزات نرجو تطويره للافضل ### 1/5 — App freeze *2026-01-29, version 17.2* The app keep freezing and lagging, hard to make changes or book flights because of this ### 1/5 — . *2025-09-25, version 16.8* Bad system need some enhancements ## Most praised reviews (10 highest-rated) ### 5/5 — فاشل *2024-07-31, version 15.7* برنامج فاشل ويعلق دايم ### 5/5 — the upcoming flight keeps disappearing *2024-06-17, version 15.6* every time I add my trips, it disappears when you make a refresh!! please can you fix this ### 5/5 — تعديل *2024-02-04, version 15.1* متى تسوون أبديت تخلون الابلكيشن صالح حق الايباد !؟ ### 5/5 — Update *2023-03-19* The application needs an update ### 5/5 — 👍🏽 *2022-12-11, version 14.0* الحمدلله انه سهل والاهم انه مضمون ### 5/5 — قوي *2022-12-04, version 14.0* افضل تطبيق رحلات ممتاز ### 5/5 — تطبيق مميز *2022-10-29, version 14.0* ممتاز ومفيد جدا ### 5/5 — Excellent app. *2022-10-27, version 14.0* Very easy to use. ### 5/5 — Great *2022-10-20, version 13.0* Great app and easy to use ### 5/5 — Pulling forward *2022-09-27* This company is doing better and better I only fly kuwait airways now --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*