# Kyle's App — user reviews

> 16 indexed App Store user reviews of Kyle's App by Kyle's Kitchen, rated 4.80/5 from 677 ratings.

- Source: https://appshunter.io/ios/app/kyles-app/id1534795265/reviews
- App overview in markdown: https://appshunter.io/ios/app/kyles-app/id1534795265.md
- Rating breakdown: 5★ 596 · 4★ 53 · 3★ 6 · 2★ 3 · 1★ 19

## What do users think of Kyle's App?

Overall sentiment: negative

**Pros**

- 👍 Clean and intuitive visual design
- 🎁 Rewards program easy to track
- ⭐ High-quality food and competitive pricing
- 🚀 Smooth app performance (when working)
- 💳 Apple Pay integration (when functional)

**Cons**

- 🐛 Glitchy menu display and incomplete options
- 🐛 Recent UI updates made app worse
- 💳 Payment processing issues
- 💰 Mandatory tipping on online orders
- 🔐 Account login and authentication problems

**Commonly reported bugs**

- App glitches and doesn't show complete menu
- 'Pair it' combo options not displaying correctly
- Unable to select certain menu items
- Apple Pay not working
- Password/login recognition failures
- Payment card addition failing
- Salad quantity input not registering
- Promo code not accepted
- Gift card slots missing from website and app
- Account sign-in redirects to register page

**Most requested features**

- Fix 'pair it' combo display and selection
- Add gift card redemption functionality
- Make tipping optional for online orders
- Support for alternative payment methods (Axxess card)

## Most critical reviews (10 lowest-rated)

### 1/5 — Love Kyle’s, but not the app!

*2026-02-03, version 25.6.5*

The app is very glitchy and does not have the complete menu. Specifically, the app glitches and does not show the “pair it” combos. It will sometimes show the burger + fries, but never the burger + salad or salad + soup options. Please please please fix the app. I love Kyle’s kitchen, the food is great! I would really like to be able to order food from the app, but it is impossible to do so..

### 1/5 — Awful Updates

*2026-01-26, version 25.6.5*

This review is purely about the recent updates to this app. UI updates are awful and it is now impossible to select certain items towards their “pair it” deal. I live close by and have stopped ordering due to the recent app changes.

### 1/5 — Apple Pay

*2025-10-22, version 25.5.2*

Why does Apple Pay not work??!?

### 1/5 — Didn’t recognize my password

*2025-08-13, version 25.4.7*

Frustrating!!

### 1/5 — Payment

*2025-04-12, version 1.2.4*

Won’t let me add payment card and apple pay never works

### 1/5 — Tip

*2022-06-02, version 1.1.7*

Tip should be o Tip should be optional and not added automatically without me knowing especially when you do a pick up order.

### 1/5 — Review

*2021-03-07, version 1.0.2*

Can’t use Axxess card.

### 1/5 — Did not accept promo code

*2021-02-10, version 1.0.2*

Which was the only reason I downloaded the app!!!!

### 1/5 — Website and app don’t work well

*2021-02-06, version 1.0.2*

I’ve been trying to use two kyles gift cards on the website and app but there’s no slot to put them in. And before that I wasn’t able to sign in to my account on the kyles app. It kept bringing me to the register page but I have an account already. This is sad as I very much like kyles.

### 2/5 — Unable to order a salad

*2024-06-01*

It would not register that I had ordered a salad. I entered “1” but it kept saying I didn’t enter a quantity. So I had to order a sandwich even though I really wanted a salad.

## Most praised reviews (6 highest-rated)

### 5/5 — Reliable, easy to use

*2024-09-13, version 1.2.3*

Also very nice visual design, can clearly see menu items and check on my rewards.

### 5/5 — Great food and prices

*2024-02-04, version 1.2.2*

Had Kyle’s kitchen for the first time 2 weeks ago and I can’t stop coming back for more. Great tasting quality food and very good prices for what you get. My top burger spot in town for sure.

### 5/5 — Best Burgers in California

*2023-12-02, version 1.2.1*

Kyle’s burgers is definitely the best burger place in town. I love the fresh buns and delicious salads. (I recommend Thai Peanut!)
Been going here since they opened and it has just gotten better. Super easy last minute dinner or lunch and nice cause (they donate thousands to organizations helping people with special needs)

### 5/5 — Great app

*2020-12-22, version 1.0.1*

Really good experience, app works smoothly and nice Apple Pay integration etc. Super useful!

### 5/5 — Very satisfied

*2020-12-03, version 1.0.0*

Placed an order for pickup at the chapala location and customer service was very nice and easy! Will definitely be returning when I’m in the area again!

### 2/5 — Ordering on line

*2023-11-09, version 1.2.1*

I don’t like that a tip is required when ordering on line

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*