# Kyte - Rental Cars, Delivered. — user reviews > 175 indexed App Store user reviews of Kyte by Kyte Systems Inc., rated 4.50/5 from 6,549 ratings. - Source: https://appshunter.io/ios/app/kyte-rental-cars-delivered/id1456424048/reviews - App overview in markdown: https://appshunter.io/ios/app/kyte-rental-cars-delivered/id1456424048.md - Rating breakdown: 5★ 5,512 · 4★ 203 · 3★ 90 · 2★ 92 · 1★ 652 ## What do users think of Kyte? Overall sentiment: neutral **Pros** - 🚀 Convenient delivery and pickup - 🚗 Clean and well-maintained cars - 💳 Affordable prices - 📱 Easy to use app - 🤝 Friendly and professional staff **Cons** - 🕰️ Delayed or late deliveries - 🤖 Poor customer service and communication - 💰 Unexpected fees and charges - 🚗 Issues with car condition and maintenance - 🔒 Unreliable ID verification process **Commonly reported bugs** - App crashes and bugs - Issues with reservations and booking changes **Most requested features** - Ability to contact customer service by phone - More flexibility with pickup/drop-off times - Improved communication and updates during rental - Transparent pricing and fee structure ## Newest reviews (14 of 175) ### 2/5 — Delivery was late *2025-06-06, version 2.77.0* I selected 7am for the surfer to come drop off but it automatically changed it to 7:56, so now I’ll be late. Customer service was no help at all. ### 3/5 — Extra Charges *2025-04-30, version 2.76.0* Kyte advertises that it will handle any extra charges like tolls, citations and you don’t have to worry about it - however it will charge up to $100 of extra admin fees for paying citations so make sure not to rely on them for this. ### 2/5 — Good idea but rip you off on extras *2025-04-30, version 2.76.0* Good idea but in the end not much better than the bigger rental companies aside from the drop off option. I keep getting extra fees after the rental. They don’t let you use your own ez pass but charge you the non ez pass rate plus a 33% admin surcharge on tolls. If you return the car yourself this ends up being an $18 congestion charge because they can’t move their parking situation up a few blocks. ### 2/5 — can’t recommend kyte *2025-04-14, version 2.75.1* We thought kyte would be a good solution for those rare cases where we needed two cars. My partner booked one so I could meet her at an event. I went through all the pre work to qualify as a second driver for the trip. The car arrived and as the other driver I wasn’t allowed to takeout. They cancelled the trip. wouldn’t let me rebook it and I was stuck 100 miles away with a child to transport and no options. now kyte just leaves annoying popups on my phone reminding me that I don’t want to do business with them. Deleting the app but thought I’d share on the way out. ### 1/5 — Terrible service *2025-03-20, version 2.75.1* The worst car rental experience I have ever had!! Absolutely terrible. DO NOT USE! They have a ridiculous deposit and long refund for it. My plane ran a bit late and they cancelled my ride and refused to give me a new one that night. Absolutely terrible. DO NOT USE!! ### 2/5 — Error Calculating Tolls *2025-03-18, version 2.75.1* For the first several rentals I would rate the app and Kyte as a whole 5*. However, following a trip where I was more than likely incorrectly tolled, I discovered the app as well as the organization was not set up to handle this issue. In an ideal scenario, I could open a line directly in the app and let the team know that I think I was incorrectly tolled. This would be followed up by some questions and some reassurance and a temporary hold on my charges until it has been further investigated. What ended up happening is that I had to email support, have my issue passed around and on multiple occasions be told that the toll administrative fees were correctly applied; despite my numerous attempts to explain that the bill passed to me from EZ pass was at fault. After researching the correct toll amounts, and confirming with my previous rental invoices; I wrote support again to have them investigate the toll overcharge. All while they have already billed me double of what it should have been. This is a substantial gap in their otherwise great user experience and support. ### 1/5 — Scam *2025-03-16, version 2.75.1* Avoid at all costs ### 1/5 — Not user friendly *2025-03-15, version 2.75.1* Convoluted ### 1/5 — Predatory Hidden Fees *2025-03-14, version 2.75.1* Expect a 33% price hike on tolls. This was not upfront and is back loaded so they can seem like the service is more affordable than it really is. It’s predatory trickery and I’m sick of this from these big tech companies. Will never use again. ### 2/5 — Address selection broke *2025-03-01, version 2.75.0* Our address was not recognized… so had to abort. I used our address with Turo no problem, as well as many other location based apps. Cheers ### 1/5 — Hidden charges *2025-02-13, version 2.74.0* Kyte was not clear up front with how much their insurance was until it was too late for me to get a refund on the booking. Incredibly deceptive and support was not helpful in resolving :( ### 1/5 — The WORST *2025-02-12, version 2.73.0* This is the worse car rental platform ever. They changed our pickup time last minute to two hours later than what we had reserved, the car pick up location is literally the side of the road, so my elderly mother and her sisters all over the age of 70 waited over hours without being able to reach anyone for help. ITS A SCAM!! The WORST! ### 1/5 — Stupid *2025-02-10, version 2.73.0* How does this app not know U.S. airports? Eve heard of Phoenix, AZ? How about Sky Harbor? Yeah.. Kinda useless. ### 2/5 — Good service with some wrinkles *2025-02-07, version 2.73.0* It’s a really good service. Cars are good, app is good, etc. However, customer support is understaffed, and you need to go through a convoluted “chat” ticketing system to get a callback. I’m supposed to look at my phone and chat with a “co-pilot” while I’m driving a car? That’s a total abuse of the term “co-pilot”. It’s actively dangerous. Plus, callbacks can take up to an hour. It’s beyond belief that a car rental company doesn’t have a call center to assist drivers. I understand that you’re a Bay Area tech company and that you ideally hope not to employ anyone to do anything, and the best case scenario is it’s all just AI and code and you just milk massive profit off your webscale mad gainz tech bro business, but yeah, this may be one of the worst place to have cut corners, other than cutting brake lines or something. Taking off another star for having push ads sent to me. If and when I need a car, I’ll book one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible User Experience *2025-07-18, version 2.77.0* I downloaded Kyte as it seemed like an interesting alternative to using a standard car rental company (Avis, Hertz, etc). My experience ended up being pretty poor. The car was not ready at the booked pickup time (and in fact ended up being about 30 minutes late). They seemed pretty disorganized. Now, 3 months after this trip, I’m still receiving toll charges with no answer or explanation as to when they will stop charging my card. Overall, a pretty terrible customer experience and I will never use Kyte again. ### 1/5 — Poor customer support *2025-06-24, version 2.77.0* They do not have adequate processes to handle minor deviations from the norm (e.g. using a temporary license during renewal). After making a series of errors, their customer support will waste your time without providing resolution. No reason to choose them over their competitors. ### 1/5 — Nightmare *2025-05-08, version 2.77.0* I needed to change the primary vs secondary driver on my booking because the attendees of my trip changed. I was told by customer service (over “chat,” absolutely no one will speak to you on the phone) that the only option was for me to delete the booking and make a new one with a new account. I did, and the cost had gone up more than $100. I was told there was absolutely nothing they could do. Nothing about the booking changed — time, date, location. I just needed to swap a driver. This service does not allow for flexibility, and the customer service support is terrible. ### 1/5 — Joke *2025-05-04, version 2.76.0* It won’t even tell you where they actually have service. Won’t find addresses. Very stupid app. Bad company. No money. Bad app. ### 1/5 — Horrifically overpriced *2025-04-23, version 2.76.0* First - buggy trash: When your surfer is delivering your car there is no bacon on the map that shows their current location please fix this buggy trash Second, my first ever rental experience was horrendous. Surfer was 30 minutes late. Then I returned the car with a 5/8 fuel level and they charged me FIFTY (50) dollars for 1/3rd of a tank of gas on a midsized sedan. ### 1/5 — Incredibly laggy and Horrible Support *2025-04-07, version 2.75.1* First I was trying to book a car and then each time I tried to book I got an error message and the help agent told me they were experiencing a internal technical issue, then finally I go back to book and the car rates went up about $5 each per day. Fine what ever.... I book anyways then I'm trying to upload my Drivers License. Each time I try to do so the app loads the front of my DL but then then time to snap the back of my DL it's just black and glitches out. I contact support they gave me delete the app and redownload, still dosent work... then I tell support it's still not working and they tell me to use a different phone ??? Like what ? Who has two phones ?? Horrible support and incredibly glitchy app so far ### 1/5 — Nope *2025-04-05, version 2.75.1* I don’t usually write reviews but I felt compelled. I really liked this app for my 1 time I used it for a personal trip. Fast forward, I have to regularly rent cars for my job. With the pickup, drop off benefit, I thought this would be a great idea. However, this app is horrriiibbleee esp for business trips. First off all, you have to actually contact someone to get a completed invoice, every single time. I live in NYC and you go through a lot of tolls. Every other day, they are charging my card with a past toll, which means you have to get a new invoice for reimbursements which means you have to contact someone for the updated invoice. Another issue is the time it takes to process “these tolls”. They are processed days/weeks later which becomes problematic when expense reports are due in a timely fashion. I’m done. I just got charged again for another toll in April for a trip in Feb 😑. The expense report was already processed and paid for. Also, there’s a 30 percent processing fee for tolls, so it benefits them to individually process each toll, (not tolls per day or per trip) . ### 1/5 — A Nightmare!!! *2025-04-01, version 2.75.1* This is the worst car rental I’ve ever had, I rented a Toyota Corolla on March for few days and I had scratch on the bumper while parked on the street with bumper being pulled a bit, an average cost or $300 which they already took from my deposit then I got a bill with $1300 on top then they quickly moved to collection while my insurance is processing my claim to pay for the repai and now am asked to pay $1800. they won’t talk to you on the phone and take days to respond on emails. I’ll never use this again ### 1/5 — Hidden Fees and Misleading Toll Charges *2025-03-28, version 2.75.1* This company lacks transparency with their charges—they don’t inform you that you’re responsible for paying toll fees yourself, and they still charge you an excessive amount (nearly $100) even if you already paid the tolls in cash ($32). ### 1/5 — Horrible experience! Do not use! *2025-03-22, version 2.75.1* I hope the founders of this app have small cuts on their fingers for the rest of their lives. I got a rental car off Expedia under budget rental car. Then with out consent I was somehow enrolled as a Kyte renter. I had chosen 5 pm pick up from sfo as that was my arrival time and usually that works well. But when I arrived the app says I have to go to daily city as they don’t pick up from the airport. Then I get to daily city and it says because I was late I missed the pick up window. Now It reschedules me for a 7 pm pick up. Insane. Then it gets worse. At 6:30 the app updates and says pick up is at 9. This is just the beginning but you get the idea. I hope the owners of this app get hacked. ## Most praised reviews (10 highest-rated) ### 5/5 — San Fran 2025 vaca *2025-06-01, version 2.77.0* It was my first time using Kyte. I was thrilled how easy the whole process was. Way cheaper than your traditional methods of the past. The SUV Audi we used was perfect. ### 5/5 — Best rental car company *2025-05-21, version 2.77.0* I have to rent a lot of cars for work and this company is hands down the best of the best. Extremely accommodating and fairly affordable. They cut out the horrible paperwork and waiting. It’s been a game changer and brought so many hours back to me. Thank you!! ### 5/5 — Great fast *2025-05-06, version 2.76.0* Want to thank you for your patience and knowledge great quick Service ### 5/5 — Great communication!!! *2025-03-09, version 2.75.0* Great communication!!! Fixed my problem. I would book again ### 5/5 — Customer service ruins this app *2025-02-27, version 2.74.0* Unfortunate ### 5/5 — Zena was the best *2025-02-03, version 2.73.0* Always love Kyte, had such a great experience with Zena when she came to pick up! ### 5/5 — Love! *2024-12-29, version 2.72.3* Kyte has top quality service from beginning to end. And, twice I have accidentally left something in the car and they reached out to me so I could retrieve it. I love their service and their honesty and their cars are wonderful as well. A person named Jini followed up on my lost item and made sure everything was taken care of. They have a loyal customer in me! ### 5/5 — Great service *2024-12-21, version 2.72.3* This is a lifesaver service for people live far from rental lots or the airport. Also no membership cost like zip just the car rental price. Also they sometimes have really affordable prices. Use my code if you want $30 off on your first rental. vanessau1 ### 5/5 — The best in town!! *2024-12-04, version 2.71.2* Excellent service and staff! So convenient, easy service to use! And always great and super clean cars! ### 5/5 — Great Service *2024-11-08, version 2.70.5* Rented again from KYTE (we’re early adopters and will continue to use this service). As in all previous KYTE rentals the vehicle performed well and delivered us safely and comfortably to our destination and back. The KYTE Surfer is, once again, one of the most important features of KYTE’s value proposition. Courteous, polite, and efficient, these folks checked us in on pick-up and wrapped up our rental quickly upon our return. And, in those very rare occasions when we need to contact KYTE’s Customer Care, we get polite, efficient, and effective service. We highly recommend KYTE whenever a car rental is needed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*