# L&L Hawaiian Barbecue — user reviews > 150 indexed App Store user reviews of L&L Hawaiian Barbecue by L&L Franchise Inc., rated 4.70/5 from 2,733 ratings. - Source: https://appshunter.io/ios/app/l-and-l-hawaiian-barbecue/id1528949268/reviews - App overview in markdown: https://appshunter.io/ios/app/l-and-l-hawaiian-barbecue/id1528949268.md - Rating breakdown: 5★ 2,455 · 4★ 51 · 3★ 14 · 2★ 21 · 1★ 192 ## What do users think of L&L Hawaiian Barbecue? Overall sentiment: negative **Pros** - 🌺 Great Hawaiian food - 👍 Awesome customer service - 🚀 Quick and efficient - 💰 Good value for money **Cons** - 🐛 Bugs and glitches in the app - 🚫 Limited locations available for online ordering - 🤔 Unclear or confusing UI/UX - 💳 Overcharging and mandatory tips **Commonly reported bugs** - App crashes or is temporarily unavailable - Online orders not received by restaurants - Loyalty points not properly tracked or redeemable - Incorrect or outdated location information **Most requested features** - Add more Oahu and Hawaii locations - Improve online ordering functionality - Allow order history and points redemption - Provide more menu details and customization options ## Newest reviews (15 of 150) ### 2/5 — Can’t redeem any prizes *2026-08-09, version 112.20.92* The promo offers free fries spam etc NEVER EVER WORKS. Always says “already redeemed” or it just refuses to apply to order. I used to come all the time but the irritating app frustrates me so much I haven’t eaten here in months ### 3/5 — In App/ Online ordering *2026-06-28, version 112.20.90* L&L please help! I can’t order. I live in Annandale, VA. The app used to work great. Now I cannot order online, use my Shaka Rewards or earn Shaka Rewards. No way to call/contact the company. The shop here doesn’t know what to do. ### 5/5 — . *2026-06-04, version 112.20.51* Love this place ### 5/5 — Great stop *2026-05-29, version 112.20.51* I grew up on the North Shore but live on the mainland now. I was so happy L&L is here in Albuquerque. Great plate lunches! ### 5/5 — A++ place *2026-05-23, version 112.20.51* The food is great, and this location by New Life Church is the best. Great service every time. ### 5/5 — Nampa store works *2026-05-23, version 112.20.51* The cousins that work at the Nampa restaurant are awesome!!! ### 5/5 — Aloha *2026-05-22, version 112.20.51* Finally Hawaiian food stateside !! Love the Loco MoCo !! And the spam !! Good variety want to try it all !! ### 5/5 — Hawaii north *2026-05-20, version 112.20.51* If I can’t eat in Hawaii, this is the best option in Alaska ### 5/5 — L&L *2026-05-18, version 112.20.51* I love loco moco and chicken katsu! ### 5/5 — Fresco y delicioso *2026-05-12, version 112.20.51* Comida muy fresca y deliciosa el servicio muy bueno la persona de la caja muy atenta ### 5/5 — BBQ Hawaiian - really good *2026-04-16, version 112.20.51* The food is delicious & the service is very friendly! Best fish sandwich ever- juicy! The macaroni salad is great! ### 3/5 — Point redeem not working *2026-04-16, version 112.20.51* Sometimes the points you’ve earned don’t work please fix this issue ### 5/5 — Absolutely love *2026-04-07, version 112.20.51* Always excited to eat here. The food is amazing and the experience is always great. So happy that you all found Smyrna. ### 2/5 — Menu update needed *2026-03-27, version 112.20.51* They dont have an opinion to ask for multiple modifications on a plate. An example would be: No skin, no cabbage, mac on the side. There is also no option to add additional meat which i think would make the experience better for us bodybuilders who eat LNL. ### 4/5 — Forced tip for pickup *2026-03-24* Price of food is about 20% more when purchasing on app then calling in for pick up. Even worse when u go to pay for food and select pick up the app forces you to pay a 15% tip. App makes DoorDash look like a saint. The app should make the store more efficient and profitable. and the customer is being charged on top of the benefits to the store. It’s sick ## Most critical reviews (10 lowest-rated) ### 1/5 — Automatic tips *2026-08-25, version 112.20.92* The app automatically tips and you can not change it. It will let you increase the tip amount but never decrease or remove it. ### 1/5 — Locations aren’t right *2026-08-09, version 112.20.92* Literally forced to download app to order online and you don’t even have the only store by me on the app. How does that make sense ### 1/5 — App is Out of Touch *2026-07-29, version 112.20.91* There’s no consistancy to this app. Still no option to add french fries. I can add extra sauce to a pork katsu but don’t have the option to add extra sauce for chicken katsu. It’s like they don’t want this app to work. Each franchise is different i get that but it’s super in consistent. Still rather call than use this app that only satisfies a mainland audience. Zippy’s got it together. Let’s go Eddie Flores. ### 1/5 — Forced tip for pickup *2026-07-23, version 112.20.90* Price of food is about 20% more when purchasing on app then calling in for pick up. Even worse when u go to pay for food and select pick up the app forces you to pay a 15% tip. App makes DoorDash look like a saint. The app should make the store more efficient and profitable. and the customer is being charged on top of the benefits to the store. ### 1/5 — They don’t read the notes on the receipt *2026-07-14, version 112.20.90* The cashiers also sometimes have an attitude ### 1/5 — No French Fries? *2026-03-16, version 112.20.51* 3 years and STILL NO OPTION FOR FRIES. What is the big reason? ### 1/5 — Mandatory 15% tip for using app *2026-03-15, version 112.20.51* It feels like it should be illegal to force you to leave a minimum 15% tip on to go orders. Skip this app and call in your to go order. Shame on you ### 1/5 — Just Apple Pay? *2026-03-13, version 112.20.51* App doesn’t give any option to pay except Apple Pay. No credit card option is available. 👎 ### 1/5 — Zero Points and Order History Missing *2026-03-10, version 112.20.51* I love the food at this place, but this app definitely needs improvement. I order food from this place at Northridge about 2-3x weekly in th past month and religiously scan my QR code. But my points still show zero and the order history is missing. Please fix the bugs on this app. Thank you. ### 1/5 — Food Poisoning *2026-01-19, version 112.20.20* Your Mac salad put me in the hospital for a week were my kidney was failing that is all ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-08-28, version 112.20.92* Our kids favorite place once a week ### 5/5 — Talofa/Aloha *2026-08-22, version 112.20.92* Yummy to my tummy ### 5/5 — Best Hawaii food *2026-08-21, version 112.20.92* I love this so much reminds me of Hawaii ### 5/5 — 🤙🤙 *2026-08-10, version 112.20.92* Great Customer Service ### 5/5 — Hawaii kine!!🤙🌴 *2026-08-09, version 112.20.92* This spot really hits the local kine of flavor just like Hawaii style does. Good friendly owner and staff! 🤙 ### 5/5 — UNIQUE AND DELICOUSSSS *2026-08-02, version 112.20.92* Fell in love with Hawaiian food when we went on our trip and have been hooked on it since ! Love that the ice cream is lactose free never thought I would be enjoying ice cream without bloating 😭 ### 5/5 — Always good food/good service *2026-08-02, version 112.20.92* The food is always fresh and service is always friendly. It’s a little further from the L&L that is closer to us but we drive here because the food is better and service is too. I wish all locations were as good as this one ### 5/5 — Delicious and fresh *2026-07-07, version 112.20.90* Easy to order and tender hot chicken and beef ### 5/5 — Friendly cashier *2026-06-23, version 112.20.51* Miriam was very friendly and helpful when I was placing my order. She gave me suggestions. She had a friendly smile and great attitude. Made all the difference in the world to have someone like this at the front of the restaurant! ### 5/5 — Taste of home *2026-06-19, version 112.20.51* Being away from home is always difficult and having this place to come to helps make the separation a little less ….mahalo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*