# LA Metro Transit Watch — user reviews > 29 indexed App Store user reviews of LA Metro Transit Watch by Los Angeles County Metropolitan Transportation Authority, rated 2.80/5 from 51 ratings. - Source: https://appshunter.io/ios/app/la-metro-transit-watch/id1490951184/reviews - App overview in markdown: https://appshunter.io/ios/app/la-metro-transit-watch/id1490951184.md - Rating breakdown: 5★ 21 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 25 ## Newest reviews (9 of 29) ### 1/5 — Useless *2023-08-17* The uvalde shooting is as useless as this: This cops, authorities won’t sacrifice their lives for some strangers. By the time you type your name, number of the bus, location and type your comment you are already dead. ### 1/5 — Useless *2023-06-29* Yet another useless Metro distraction from doing the actual work necessary to solve rider conditions. At least it gives you something to focus on while the guy across the isle from you is screaming his head off about wanting to kill everyone on board. ### 2/5 — Aftet downloading, when you enter the app it doesn't seem to show! *2023-06-15* I assume that it may be just an error. ### 1/5 — An app won’t fix systematic inaction from Metro *2023-05-18* Glad Metro created this app, but it fixes nothing when Metro refuses to act. My advise would be to start responding when people report fights on the train, when people report passengers smoking crack pipes on the train, etc. ### 1/5 — Dark Mode your app. *2023-05-14, version 1.5* Please do it Dark Mode. I hate too bright light mode on your LA Metro .app White light mode hurt my eyes I have low vision. ### 1/5 — No longer working *2023-01-04, version 1.5* Doesnt work anymore Jan 2023 ### 2/5 — Server errors *2022-06-14* Every time I try to report something on the train, the app has a server error. If I get lucky, I get through after many tries. The layout and usability of the reporting is intuitive otherwise. I’m not sure whether there is a way to be logged in so you wouldn’t have to fill in your personal info each time? ### 1/5 — Metro doesn’t care; you’re on your own *2022-02-26* I’ve reported incidents using this app twice, once when a man cornered me on a train and grabbed my inner thigh, and once on a bus when a man was loudly describing violently raping and mutilating a woman and the bus driver wouldn’t do anything about it. I’m both cases, reporting using this app was useless. They basically said “sorry you had an unpleasant experience” and asked if I wanted to file a police report. The first time, when I was groped, I did file a report and it was a complete waste of time. The police don’t care, Metro doesn’t care, and if you’re unlucky enough to be a woman who rides public transportation, you’re on your own. Enjoy all the verbal abuse, touching, and men showing you their dicks unsolicited, because this app won’t help you. ### 1/5 — Your safety is not actually their concern *2020-02-25* Frequent riders of the metro know that the trains have become motels for vagrants to ride as they please. There is literally no one checking for fare validation anymore, so the trains (especially at night) are like the Wild West. It doesn’t matter what time of day it is, there will be some individual making people uncomfortable, and at times, crossing the ultimate boundary of touching someone without their consent. This app only exists to create the illusion that metro cares about the safety of its riders. Yet, when someone makes a serous report, they just encourage one to make a police report with the most useless people of all, the police. In my experience, if you are a female, a jaded and police officer will call and apathetically tell you there’s nothing they can do for you and make you regret even wasting your time reporting it. Metro, YOU NEED TO DO BETTER. People pay you money to have the peace of mind of being able to safely arrive at their destination. Nowadays, it sadly feels like the ultimate privilege to arrive home safely and be able to live another day hoping the next day will be the same. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bugs *2026-05-28, version 3.0.3* Just downloaded app while board on metro to see what this is about. Bugs are apparent as soon as you select an option in the screen to read “code of conduct” or just look through what can be done via the app. Don’t recommend it for safety at all if that’s the case. ### 1/5 — Fix the app and respond to reports. *2026-05-26* This app is meaningless if Metro staff refuse to respond to reports. This app is especially meaningless if it crashes when trying to submit reports. ### 1/5 — frustrated *2026-05-20, version 3.0.3* app hasnt been usable in god knows how long. please get it working soon or create an alternative ### 1/5 — App still doesn’t work *2026-05-15* The app hasn’t worked for weeks, but it’s not like metro cares anyway. People smoking drugs, people selling drugs, people getting violent, etc. I’ll be on the train for at least 40 minutes and security never comes on board even when I give the closest station and train car ID ### 1/5 — No longer functions *2026-05-06, version 3.0.3* This app has now completely stopped functioning, and only displays it is out of service for the past several weeks. ### 1/5 — Metro doesn’t care about your safety *2026-04-27, version 3.0.3* I’m constantly making reports on the app and nothing every gets done about it. People smoking drugs, people selling drugs, people getting violent, etc. I’ll be on the train for at least 40 minutes and security never comes on board even when I give the closest station and train car ID ### 1/5 — “This app is temporarily out of service” *2026-04-19* That’s the message when you open the app ### 1/5 — Not Actually Usable *2026-03-25* It takes so long to fill out a chat/form and then have Metro respond that it is essentially a useless app if something is happening on a train or bus. Have tried submitting many times but have never witnessed a report result in any action being taken. ### 1/5 — Metro does not care *2025-07-31* I’ve been using Metro everyday for over 6 years and have submitted countless reports and not once have they every taken action. Good luck not dying or getting assaulted. Hope they get sued. ### 1/5 — terrible, doesn’t work or let me create an account *2024-10-22, version 3.0.2* useless, waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Live Human Response! *2024-10-10* I love that I can talk to an actual real person 24/7. With chatbots becoming so common, it’s pretty amazing. ### 5/5 — Much Needed Upgrade! *2024-10-10* This new upgrade addressed a lot of glitches and overall ease of use. Nice job, Metro! ### 5/5 — Newer, better, easier *2024-10-10* Update is great & what was needed. Easy to navigate & user friendly. ### 5/5 — Download refusal *2021-05-12* App refuses to download don’t know if it’s the app or Apple store at fault. ### 5/5 — Be help! *2020-02-07* LA needed this app more than anything. A much needed network to provide safety reports for metro riders. 👍🏽 ### 4/5 — Why the low rates *2023-07-20* Why are you guys giving so much low rates? We almost had an incident at my car ### 3/5 — make adjustments on detours *2026-01-09* please make adjustments on detours asap ### 3/5 — 911 button doesn’t work *2024-11-09* Pressing the button to call 911 actually dials +91 1 which doesn’t work for contacting emergency services. ### 3/5 — Frequently hanging-up and tracking stopped *2024-06-01* I love the service and it is also free! I am just experiencing frequent hang-ups of this app. Also on the reports, it stopped recording all my complaints and feedback last April 24, and until today I can use the app and give feedbacks but I can’t see the report anymore , from there you can see the case number. ### 2/5 — Frequently hanging-up *2024-05-24* I love the service and it is also free! I am just experiencing frequent hang-ups of this app. Also on the reports, it stopped recording all my complaints and feedback last April 24, and until today I can use the app and give feedbacks but I can’t see the report anymore , from there you can see the case number. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*