# La Rosa Rewards — user reviews > 23 indexed App Store user reviews of La Rosa Rewards by La Rosa Holding LLC, rated 4.90/5 from 1,249 ratings. - Source: https://appshunter.io/ios/app/la-rosa-rewards/id1324964603/reviews - App overview in markdown: https://appshunter.io/ios/app/la-rosa-rewards/id1324964603.md - Rating breakdown: 5★ 1,161 · 4★ 67 · 3★ 11 · 2★ 2 · 1★ 8 ## What do users think of La Rosa Rewards? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 👍 Consistent high-quality food - 👍 Convenient ordering and delivery - 👍 Smooth and well-designed app - 👍 Rewards program **Cons** - 🐛 Apple Pay not working - 🐛 App login and rewards issues - 🐛 Difficult to use for multiple items - 🐛 Lack of location information in app **Commonly reported bugs** - Apple Pay not working - App login and rewards issues - Incorrect location information in app **Most requested features** - Add Apple Pay support - Improve app login and rewards functionality - Enhance multi-item ordering experience - Expand location coverage in app ## Newest reviews (3 of 23) ### 5/5 — Great food *2021-02-05, version 3.0.0* My son loves the spicy tenders!! Thank you ### 5/5 — Excellent chicken *2021-01-08, version 3.0.0* Very consistent food awesome and staff is wonderful ### 5/5 — No Tipping? *2020-09-10, version 3.0.0* My first order through this redesigned app gave me no way to tip the delivery person. Driving delivery is thankless, miserable work anyway but now especially, and unless they are paid decently ($15+ and benefits), this new app design is potentially taking food out of delivery folks’ mouths by making it harder to tip. Needs fixing immediately ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2024-05-09, version 23.23.2023120802* The app works sometimes. When it logs me out I am unable to log back in and earn or use rewards. I reset the password and it works on the website, but never on the app. I keep getting a server error. The locations that I go to say I need the app open to scan and that my rewards number can’t be used. The old app was better. ### 1/5 — Failed Payments *2023-09-10, version 4.5.1* The App clearly has Apple Pay as a payment option, but when attempting to checkout with such the App refuses Apple Pay as a payment method. Please fix this. I do not like storing credit card information with anyone. ### 1/5 — Lack of locations *2020-08-31, version 3.0.0* New version of app needs updating as it only shows 4 locations within 50 miles none of which is the location that’s a half mile away. ### 1/5 — Too difficult to use when ordering multiple items *2019-05-12, version 2.0.7* This is app is so difficult to use, I call my order in. ### 1/5 — Garbage app *2018-12-29, version 1.0.6* Tried to order on this app. Unable to enter my credit card information for payment. How stupid is that. Make an app that works!! Or remove the $5 fee on seamless. ### 1/5 — Never works *2018-06-29, version 1.0.6* That’s all. It just never works ### 1/5 — Horrible *2018-06-11, version 1.0.6* The user experience is horrible. The menus are terribly displayed. You can’t just click on a category and have it load, you then have to scroll back down the page to navigate and find what you’re looking for. Once you get to the check out and correctly enter your information, it consistently tells you to go back and correct your info without telling you what’s incorrect (which is nothing - it happens to everyone). ### 2/5 — Food is good, New App is Not *2024-01-01* I drove to a location twice, hoping to use my rewards, which will expire. Both times am unable to log into the new app. I reset my password time and time again and still no success “other error returned from server”. Very frustrating. ### 3/5 — Apple Pay STILL not working *2023-08-29, version 4.5.1* Apple Pay is STILL not working on the app. Oh the food is definitely 5 star, but the app needs a little tweaking. Also, you shouldn’t have to click into your rewards to add to the total BEFORE you start your order. I can’t tell you how many times I’ve placed an order and forgot if I have any rewards, to only find I do, but it’s too late. The app doesn’t alert you to that 😡. ### 4/5 — Everything 5 Stars Minus Payment Methods! *2024-12-31, version 24.12.2024091201* So everything at La Rosa’s in Richmond Valley is perfect every time. Ordering on the app for pickup or delivery is a breeze MINUS the inability to pay through Apple Pay. It’s actually quite frustrating because it will take you through the entire process of paying through Apple Pay until the final step of the payment going through. To which you are greeted with a message on your screen stating Apple Pay is unavailable at this time. Well, it’s been unavailable for a considerable amount of time, so maybe it’s time for an update, or simply just take the option off. I get more frustrated with the option there and it not working versus it not even being an option to choose. Other than that, the food (the most important part) is always perfect, and your staff is wonderful. Juan, your chef, is my favorite, he greets everyone with a smile and makes the best grilled chicken! ## Most praised reviews (10 highest-rated) ### 5/5 — Protein Cups Freehold *2026-06-11, version 25.12.2025090801* Those protein cups are so good and have such a good amount of protein, please keep! Freehold location the best 🙏🏼 ### 5/5 — Great App! *2026-04-30, version 25.12.2025090801* One of my favorite restaurants ### 5/5 — Very good *2025-09-21, version 25.12.2025090801* 👍 ### 5/5 — La greatness *2024-12-08, version 24.12.2024091201* La greatness ### 5/5 — Quality 5-Star Service *2023-08-12, version 4.5.1* The friendliest workers on staff and always great quality service when ordering pick-up/delivery. ### 5/5 — My favorite soup spot! *2023-03-30, version 4.4.0* I love everything I’ve ever eaten there, but the soup is my absolute fav! The guys in the Neptune/Tinton Falls location have the best customer service and are always so nice and never, ever mess up an order! ### 5/5 — Phenomenal *2022-09-25, version 4.3.1* Awesome ### 5/5 — Easy to Use w/ Great Rewards *2022-05-18, version 4.1.1* The app is so smooth and well designed. I also love the birthday rewards!! ### 5/5 — What's not to love? *2022-02-28, version 4.0.4* Quality fresh food & good service at fair price. Can't ask for any more. ### 5/5 — Great quality *2022-02-26, version 4.0.4* I started ordering by using the app. I enjoy the convenience, quick delivery, and quality of the food! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*