# LadderVPN — user reviews

> 351 indexed App Store user reviews of LadderVPN by Beijing Xiangbar Technology Ltd., rated 2.70/5 from 219 ratings.

- Source: https://appshunter.io/ios/app/laddervpn/id1173286516/reviews
- App overview in markdown: https://appshunter.io/ios/app/laddervpn/id1173286516.md
- Rating breakdown: 5★ 59 · 4★ 21 · 3★ 22 · 2★ 22 · 1★ 95

## What do users think of LadderVPN?

Overall sentiment: negative

**Pros**

- 🚀 Fast connection
- 🔒 Secure
- 👍 Easy to use
- 💡 Affordable price

**Cons**

- 🐛 Frequent crashes
- 🔌 Unreliable connection
- 🔍 Poor customer support
- 💸 Paid plan issues

**Commonly reported bugs**

- Compatibility issues with iOS 13+
- Login problems
- Incorrect subscription details
- Slow speeds

**Most requested features**

- Windows/macOS app
- Improved WhatsApp/Telegram support
- More server locations
- Kill switch feature

## Newest reviews (16 of 351)

### 3/5 — Meh

*2026-06-16, version 1.6.3*

App crashes a lot, signs you out for no apparent reason, a lot of the options don’t connect but… it works in a certain place that most VPNs don’t

### 3/5 — Is ok sometimes

*2026-05-24, version 1.6.3*

You can’t really watch shows on this like Netflix ect can surf some stuff. Videos are soooo slow and what’s app doesn’t work, even with TUN and changing servers. Using from china

### 2/5 — 好慢

*2026-03-08, version 1.6.3*

你们是不打算更新了吗，买了会员好几年了这一个月莫名其妙的慢，换了一个新的vpn试用就变正常了，你们看看哪里出问题了？

### 4/5 — 系统更新了，打不开了。求助

*2026-03-07, version 1.6.3*

系统更新了，打不开了。求助

### 3/5 — iOS26闪退

*2025-12-21, version 1.6.3*

升级到iOS26后无法使用，刚充了年费现在打不开了，请修复

### 3/5 — 闪退

*2025-11-21, version 1.6.3*

升到ios26后闪退了，请修复

### 4/5 — 0.0

*2025-11-09, version 1.6.3*

0.0

### 4/5 — 显示套餐扣费成功 但是使用天数还是0！！！！

*2025-09-09, version 1.6.3*

怎么回事还我一个月的费用！！！！

### 1/5 — 不能使用whatsapp和telegram

*2025-08-08, version 1.6.3*

即使打开TUN也没办法收发whatsapp的消息，我买这个年费就是为了联系客户，使用第一天就发现不能收发消息，给客服发邮件也不回复，也没有任何退款渠道。看到评论区几年前就有很多人反馈不能用whatsapp，开发者竟然没有修复，花了185元就买这，如果有使用whatsapp工作需要的千万不要买这个vpn！！

### 1/5 — 越来越难用

*2025-08-06, version 1.6.3*

很多节点不能用，手机whatsapp，telegram不能用，电脑google scholar不能用

### 4/5 — 为什么不支持支付宝了！

*2025-08-05, version 1.6.3*

用了好多年了🥲不支持支付宝了，没得充值了

### 4/5 — 一个多年的使用者的感受

*2025-08-03, version 1.6.3*

网速还可以，价格也能接受。为什么不能继续使用支付宝付款了呢？用其他的方式付款真的很复杂！

### 1/5 — 增加充值选项！！！

*2025-07-30, version 1.6.3*

为什么不让zfb充值了！！！快点恢复zfb充值！！！！！！！

### 1/5 — 👎

*2025-06-17, version 1.6.3*

It connects, but TikTok videos don’t load.

### 1/5 — 四亩软件

*2025-06-07, version 1.6.3*

电报都加载不出 ，网站也进不去，chatgpt也加载一年，网速还没免费vpn快 ，赶紧下架吧，滚吧fw东西

### 2/5 — 无语

*2025-05-27, version 1.6.3*

用了快5年的vpn，现在好容易掉线…总显示密码错误，官方也上不去什么鬼

## Most critical reviews (10 lowest-rated)

### 1/5 — 用了几天就很难连上

*2026-06-11, version 1.6.3*

交了一年的费用，因为不交的话，电脑上用不了，但是交了以后发现电脑很难连上。如何退费？用了也就一星期

### 1/5 — 烂完了

*2026-06-03, version 1.6.3*

没一个服务器看得了网飞了 你们搞诈骗呢？

### 1/5 — 卡

*2026-04-16, version 1.6.3*

突然莫名其妙用不了，开Wi-Fi或者流量都是。

### 1/5 — 하

*2026-02-24*

맨날 인스타나 유튜브 볼 때 중간에 몇번씩 끊기고 다시 연결 할려고 앱 들어가면 튕기고 제대로 되는 게 아무 것도 없네

### 1/5 — No support

*2025-12-11, version 1.6.3*

I paid for it, didn’t work.   Wrote to them by email.  No reply

### 1/5 — 用过最愚蠢、糟糕、垃圾的VPN

*2025-12-11, version 1.6.3*

一月3＄vpn，几乎不能打开任何网站和软件，制作者把自己家的百兆宽带弄个代理就敢拿出来卖钱了？真是离谱到家了

### 1/5 — 处理问题不及时

*2025-11-04, version 1.6.3*

10月16日购买了三个月90天的套餐，显示扣款成功，但一直没显示天数，用不了。发了四五个邮件，也没处理好！体验感超差

### 1/5 — 每次都要切换好几个线路才能用

*2025-10-13, version 1.6.3*

用了很多年最近开始不行了

### 1/5 — Lost my money

*2025-09-30, version 1.6.3*

Paid for 1 month from the 17th September till 16th October. After 3 days the app said I had 0 days left and my subscription had expired. Total waste of money. The app wouldn’t even allow me to post on Messenger when it was working. Don’t buy this vpn as you will be cheated by them.

### 1/5 — 为什么速度变得这么慢？！！？

*2025-09-05, version 1.6.3*

比以前慢了好多！！我可充了一个月的啊！可把我给坑惨了我真服了

## Most praised reviews (10 highest-rated)

### 5/5 — 赶紧开支付宝付款

*2025-12-08, version 1.6.3*

之前用的好好的，支付宝也能付款，怎么现在还改成得用特定的信用卡才行了？赶紧改回来呀

### 5/5 — 很好用

*2025-11-18, version 1.6.3*

神一般的存在

### 5/5 — AppleTV version please

*2025-09-14, version 1.6.3*

The connections are great.

### 5/5 — Great VPN

*2025-08-19, version 1.6.3*

Ladder is a great VPN! It’s reliable, stable, and more affordable than most big-name VPNs. The customer service is also excellent and the responses were fast —you can get help anytime, which is something many other providers don’t offer. I will use it again next time.

### 5/5 — 请尽快更新！打开App很慢才显示界面

*2025-03-28, version 1.6.3*

请尽快更新，修复Bug，有时会闪退！

### 5/5 — 闪退

*2024-03-05, version 1.6.3*

卸载重新下就闪退，一直闪退，然后之前是网路链接后也没有网。

### 5/5 — No update

*2024-02-25, version 1.6.3*

Please update and bring some features and improvements for connectivity. It’s been a long time.

### 5/5 — Can’t use password

*2024-01-06, version 1.6.3*

What happened when my password can’t login who can tell me this what I can do !!!!!!!

### 5/5 — Not work on my iPhone

*2023-09-15, version 1.6.3*

i got “you need buy our plan to use this server.”when click any server.  I bought 90 days and my credit card got charged already.

### 5/5 — device

*2023-03-04*

한 계정 로그인 가능 기기 6대로 늘려주세요

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*