# Lake Link — Complimentary on-demand rides

> Complimentary on-demand transportation service operating in South Lake Tahoe. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/lake-link/id1633817341 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.00/5 from 148 App Store ratings · 41 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 133 MB
- Languages: American English, European Spanish
- Released: 2022-07-10
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/lake-link/id1633817341/reviews.md

## What is Lake Link?

Lake Link is a free on-demand transportation service. The service operates in South Lake Tahoe.

It's easy to use!
- Input your ride info to view the estimated wait time
- Tap the Request Ride button
- Track your driver's progress, we'll let you know when we're getting close

## Key features

- On-demand rides
- Complimentary service
- South Lake Tahoe service area
- Estimated wait times
- Real-time driver tracking

## What do users think of Lake Link?

Overall sentiment: negative

**Pros**

- 👍 Friendly drivers
- 👍 Convenient service
- 👍 Free transportation
- 👍 Easy to use app
- 👍 Clean vehicles
- 👍 Helpful for tourists
- 👍 Saves money on gas
- 👍 Reduces DUIs
- 👍 Good for seniors
- 👍 Game-changer for Tahoe

**Cons**

- ⏰ Inaccurate wait times
- ⏰ Long waiting times
- ⏰ Unreliable for appointments
- ⏰ Drivers leaving early
- ⏰ Rude drivers
- ⏰ Poor app performance
- ⏰ Service area too small
- ⏰ Disorganized service
- ⏰ Reckless driving
- ⏰ App issues with cancellations

**Commonly reported bugs**

- Inaccurate ETA fluctuations (e.g., 2 min to 83 min, 5 min to 50+ min)
- App crashes or freezes
- Difficulty cancelling rides
- Drivers showing up after cancellation
- Lagging reservation system
- Trouble logging into accounts
- Incorrect email or phone number errors
- App not offering recovery options

**Most requested features**

- Expand service area to the 'Y'
- Expand service area to include specific locations (e.g., Safeway, Moose Lodge, restaurants along 50 S to Lodi Ave)
- Expand weekend hours
- Improve app's ability to cancel rides
- Allow users to recover accounts via phone number code
- Fix app bugs and delayed responses
- Expand map coverage
- Allow users to make new accounts if locked out

## Recent user reviews (10 of 41)

All indexed reviews: https://appshunter.io/ios/app/lake-link/id1633817341/reviews.md

### 1/5 — Dont Use

*2026-07-16*

Dont Use Lake Link anymore service is terrible now since everyone got lazy and decided to just direct people to the nearest bus stop thinking that would help but in reality its a big waste of people's time and the bus driver's as well. Might as well find another way of transportation since everyone is careless now. Insanely Ridiculous Lol

### 1/5 — Drivers great, app updates terrible

*2026-04-16*

The timing is horrible.  And it’s different for everyone.  Standing next to my nephew, both requesting exact same rides from A to B and mine says 8 minutes, his 74.   So I click on accept ride…. 44 min.  Showed up at 33.   Happens WAY too often to be reliable for appointments, work, and other time sensitive tasks.   

Great service, just need accurate times!

### 5/5 — Totally Worth It

*2026-03-01*

The app absolutely works. At busier times just plan ahead, the wait time can go back up or stay still.  All the lake link people are safe drivers and personable folks. Had a great experience using as a tourist for a month!

### 1/5 — bad service

*2026-02-27*

One of the drivers did not wait two minutes they just took off. They didn’t give me a call. We have been waiting out here for a long, long time with a child and this happens every time and has came to a point was like ridiculous and we’re not gonna use this app anymore bye

### 1/5 — 0 stars if I could

*2025-11-21*

Pay the money for an uber or lyft. There are very few wonderful drivers on this app who will not call the cops on you for no reason. I just would not recommend the risk of getting a rude driver who will speak ill to you off camera and then speak to management as if they’re the victim even though they made me extremely uncomfortable. NOT WORTH IT. 
As well as the time jumping from 2 min-83 min when you’re in need of a ride.

### 5/5 — HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

*2025-09-22, version 3.0.50*

EXCELLENCE***** CONVENIENT*****  
Friendly Drivers Everytime!!!! I’m so grateful for this blessing. 

🚨CUSTOMERS TIP your DRIVER show SUPPORT #SLT💙☯️🕉️✌🏻

### 1/5 — Miranda cancelled my ride without even showing up

*2025-09-18*

I requested a ride on September 17, 2025 at 8:00pm from Safeway at elk and it said 70 minutes and I sat outside waiting then it reached 9pm and it said Miranda is on her way then suddenly it says ride cancelled and I’ve been right here and no one showed up.. this one really hurts me as I’m writing this because it’s a 2hr walk from here and I’ve already been waiting almost 70 minutes

### 1/5 — Ruin my appointment

*2025-06-16, version 3.0.50*

if you can not pick me up on time so don't show the fake time, it is ruin my plan

### 5/5 — Mal viajes

*2025-04-30, version 3.0.50*

No lo deja en la dirrecion donde uno lo pide eso es muy mal trabajo.

### 1/5 — Waiting time

*2025-03-26, version 3.0.50*

The waiting time on it is so crazy long! I had to wait 43 minutes for a ride and I had to wait the whole 43 minutes, ruining my plans! This app is not efficient enough.

## Frequently asked questions about Lake Link

### What is Lake Link?

Lake Link is a complimentary on-demand transportation service. It operates exclusively within the South Lake Tahoe area, offering a convenient way to get around.

### How do I request a ride?

Requesting a ride is simple. First, input your ride information to see the estimated wait time. Then, tap the 'Request Ride' button. You can also track your driver's progress and receive notifications when they are nearing your location.

### Is there a cost to use Lake Link?

No, Lake Link is a complimentary service. There are no charges associated with using the app or the rides it provides.

### Where does Lake Link operate?

The service currently operates within South Lake Tahoe. This means you can use the app to request rides within this specific geographic area.

## Version history (last 5 releases)

### 4.29.1 — 2026-08-10

Performance improvements and bug fixes

### 4.29.0 — 2026-08-02

Performance improvements and bug fixes

### 4.27.2 — 2026-07-15

Performance improvements and bug fixes

### 3.0.50 — 2024-02-29

General enhancements to the rider experience.

### 3.0.48 — 2024-02-12

General enhancements to the rider experience.

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

## Related topics

[lake link](https://appshunter.io/ios/topics/lake-link) · [lake link tahoe](https://appshunter.io/ios/topics/lake-link-tahoe) · [lake tahoe](https://appshunter.io/ios/topics/lake-tahoe) · [tahoe southlake](https://appshunter.io/ios/topics/tahoe-southlake) · [dlv guide by a j lake](https://appshunter.io/ios/topics/dlv-guide-by-a-j-lake)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*