# Lake Link — user reviews > 41 indexed App Store user reviews of Lake Link by Via Transportation, Inc., rated 4.00/5 from 149 ratings. - Source: https://appshunter.io/ios/app/lake-link/id1633817341/reviews - App overview in markdown: https://appshunter.io/ios/app/lake-link/id1633817341.md - Rating breakdown: 5★ 105 · 4★ 6 · 3★ 5 · 2★ 4 · 1★ 29 ## What do users think of Lake Link? Overall sentiment: negative **Pros** - 👍 Friendly drivers - 👍 Convenient service - 👍 Free transportation - 👍 Easy to use app - 👍 Clean vehicles - 👍 Helpful for tourists - 👍 Saves money on gas - 👍 Reduces DUIs - 👍 Good for seniors - 👍 Game-changer for Tahoe **Cons** - ⏰ Inaccurate wait times - ⏰ Long waiting times - ⏰ Unreliable for appointments - ⏰ Drivers leaving early - ⏰ Rude drivers - ⏰ Poor app performance - ⏰ Service area too small - ⏰ Disorganized service - ⏰ Reckless driving - ⏰ App issues with cancellations **Commonly reported bugs** - Inaccurate ETA fluctuations (e.g., 2 min to 83 min, 5 min to 50+ min) - App crashes or freezes - Difficulty cancelling rides - Drivers showing up after cancellation - Lagging reservation system - Trouble logging into accounts - Incorrect email or phone number errors - App not offering recovery options **Most requested features** - Expand service area to the 'Y' - Expand service area to include specific locations (e.g., Safeway, Moose Lodge, restaurants along 50 S to Lodi Ave) - Expand weekend hours - Improve app's ability to cancel rides - Allow users to recover accounts via phone number code - Fix app bugs and delayed responses - Expand map coverage - Allow users to make new accounts if locked out ## Newest reviews (10 of 41) ### 2/5 — Erratic *2024-12-24* So many bugs, added one star because at least it works better on iPhone but delayed responses, sometimes the wait times vary drastically, and then the driver feedback suggests that more users are having issues but nothing gets fixed. They implemented a “stop” system last year that caused so much havoc. Then stopped driving to California base. The map needs to be expanded but no one takes the locals seriously. I could go on but I’m not writing a book here. Worst app but I’ll keep using it. ### 4/5 — Good app but wish it went to the y *2024-08-02* Its a great app but i wish it went a little farther into the y, like just to the rayleys down there would he great ### 1/5 — When is Lake Link coming? *2024-07-12, version 3.0.50* When can we get service in the Tahoe keys? You have isolated us seniors for over 3 years. Can’t afford the parking fees in town. Can’t wait 2 hours in a hot grocery store parking lot for lake link to show up. ### 2/5 — Service Excellent App Failure *2024-06-01* Too often I have continuously have the same exact issues. Says it will pick me up at said time and then it’s hour or more . It will go done to 5 mins example an change to 50 plus and do this over and over . The app needs a re do ### 1/5 — Waste of time *2024-05-20, version 3.0.50* My lake link driver said he’d be here in 15 minutes and I had to wait 1 hour till they came😡😡😡. ### 1/5 — Worst service in Tahoe *2024-03-21* It used to be good then they hired some really bad drivers who take their own routes. I have been late to work several times. Lately, they’ve been dropping people off at “estimated locations” due to a storm that happened 2 weeks ago. Seriously disorganized: ### 4/5 — Service is FANTASTIC. The App Is Terrible *2024-02-07* The app doesn’t not work well. Hard to impossible to cancel a ride. Drivers show up after cancellation. Making a reservation is ok, but lags a lot The drivers are EXCELLENT I give them all 5 stars . They are helpful getting in and out of the SUV’s . They are all EXCELLENT drivers especially in bad weather. ### 2/5 — App works well. *2023-11-22* The estimated time to arrival needs serious improvement. It can go from 15 minutes ETA all of sudden to “your driver has arrived”. I also noticed that the estimates go up as well, 10 minutes to 23 minutes. Impossible to plan with this app. ### 1/5 — Service area is too small *2023-09-26, version 3.0.19* Needs to be expanded to cover the restaurants along 50 S to Lodi Ave at least. ### 3/5 — Good when it works *2023-08-01* It’s a very very wonderful, free service… when it works well. Sometimes it says it’s 15 min away then changes for 45 then 50. Or the opposite. It’s kinda hard to plan your day with it because if bounces around so much. But when it does work it’s wonderful to have a free ride ## Most critical reviews (10 lowest-rated) ### 1/5 — Dont Use *2026-07-16* Dont Use Lake Link anymore service is terrible now since everyone got lazy and decided to just direct people to the nearest bus stop thinking that would help but in reality its a big waste of people's time and the bus driver's as well. Might as well find another way of transportation since everyone is careless now. Insanely Ridiculous Lol ### 1/5 — Drivers great, app updates terrible *2026-04-16* The timing is horrible. And it’s different for everyone. Standing next to my nephew, both requesting exact same rides from A to B and mine says 8 minutes, his 74. So I click on accept ride…. 44 min. Showed up at 33. Happens WAY too often to be reliable for appointments, work, and other time sensitive tasks. Great service, just need accurate times! ### 1/5 — bad service *2026-02-27* One of the drivers did not wait two minutes they just took off. They didn’t give me a call. We have been waiting out here for a long, long time with a child and this happens every time and has came to a point was like ridiculous and we’re not gonna use this app anymore bye ### 1/5 — 0 stars if I could *2025-11-21* Pay the money for an uber or lyft. There are very few wonderful drivers on this app who will not call the cops on you for no reason. I just would not recommend the risk of getting a rude driver who will speak ill to you off camera and then speak to management as if they’re the victim even though they made me extremely uncomfortable. NOT WORTH IT. As well as the time jumping from 2 min-83 min when you’re in need of a ride. ### 1/5 — Miranda cancelled my ride without even showing up *2025-09-18* I requested a ride on September 17, 2025 at 8:00pm from Safeway at elk and it said 70 minutes and I sat outside waiting then it reached 9pm and it said Miranda is on her way then suddenly it says ride cancelled and I’ve been right here and no one showed up.. this one really hurts me as I’m writing this because it’s a 2hr walk from here and I’ve already been waiting almost 70 minutes ### 1/5 — Ruin my appointment *2025-06-16, version 3.0.50* if you can not pick me up on time so don't show the fake time, it is ruin my plan ### 1/5 — Waiting time *2025-03-26, version 3.0.50* The waiting time on it is so crazy long! I had to wait 43 minutes for a ride and I had to wait the whole 43 minutes, ruining my plans! This app is not efficient enough. ### 1/5 — Be ready to be hours late.. if they even get you. *2025-03-13* I’ve had drivers drive up to me and drive away had my wait time go down to 2 minutes then up to 30 or even an hour after waiting the initial 30. Wouldn’t recommend ### 1/5 — Trouble logging back into account. *2024-12-06, version 3.0.50* I’ve been trying to log back in with the only email and phone number I have. It won’t work. Doesn’t give any options to try any other way and it just says “incorrect email or phone number” Idk what one you want me to use. Let me use my number to get a code and log back in. Give me some other options to recover my account or let me make a new one. Instead of being locked out until I hear back from y’all or a blessing comes down and I get it working. Why make it soooo complicated! I need this to get back home. ### 1/5 — Useless *2024-08-02, version 3.0.50* Useless, it wastes people’s time and nerves. ## Most praised reviews (10 highest-rated) ### 5/5 — Totally Worth It *2026-03-01* The app absolutely works. At busier times just plan ahead, the wait time can go back up or stay still. All the lake link people are safe drivers and personable folks. Had a great experience using as a tourist for a month! ### 5/5 — HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ *2025-09-22, version 3.0.50* EXCELLENCE***** CONVENIENT***** Friendly Drivers Everytime!!!! I’m so grateful for this blessing. 🚨CUSTOMERS TIP your DRIVER show SUPPORT #SLT💙☯️🕉️✌🏻 ### 5/5 — Mal viajes *2025-04-30, version 3.0.50* No lo deja en la dirrecion donde uno lo pide eso es muy mal trabajo. ### 5/5 — Super experience *2024-11-18* Service clear and prompt. Driver super friendly. ### 5/5 — Lake link p/u & destinations *2024-11-14* The Central SLT are is devoid of decent transportation! I live on Fountain Ave, 13 blocks from Hwy 50/Lake Tahoe blvd, which is too far for a 79yo to walk to catch transportation! I would like to go to dinner at the Moose Lodge at 961 Eloise Ave, and it is not in the Lake Line area (only a few blocks from Hwy 50 & close to Emerald Bay Road. Why does this service go all the way up Kingsbury, & over to RoundHill & does not serve important areas in South Lake Tahoe? Seems like we always get left out! ### 5/5 — So handy! *2024-08-01* I had made my mom walk far down Lake Tahoe Boulevard and it was warm. On the way back to the cabin she saw this van and since it said “free” I got the app and we were able to get home very quickly. My mom really felt like it saved her day. Thanks Peggy! ### 5/5 — Awesome sauce *2024-07-17, version 3.0.50* This is such a cool idea. Love lake link ### 5/5 — Great resource! *2024-06-11, version 3.0.50* Really appreciate how accurate the time estimates are! ### 5/5 — Lifesaver *2024-01-16* I love all the drivers! It makes it so easy to get around Tahoe if you’re flexible and can plan ahead. I wish there were more drivers so that the wait times can always be under 30 min. ### 5/5 — On the mark! *2023-07-29* Jim arrived at the specified time. Got us quickly to our destination, despite the summertime traffic, because of his knowledge of the ultimate routes to take. Don’t forget to hit the confirm request button at the end of the request process. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*