# Lake Ridge Bank — user reviews > 38 indexed App Store user reviews of Lake Ridge Bank by Lake Ridge Bank, rated 4.69/5 from 2,180 ratings. - Source: https://appshunter.io/ios/app/lake-ridge-bank/id560249243/reviews - App overview in markdown: https://appshunter.io/ios/app/lake-ridge-bank/id560249243.md - Rating breakdown: 5★ 1,744 · 4★ 180 · 3★ 51 · 2★ 27 · 1★ 67 ## What do users think of Lake Ridge Bank? Overall sentiment: negative **Pros** - 🚀 High level of customer service and financial advice - 👍 Appreciate security upgrades and card-management aspects **Cons** - 🐛 Frequent crashes and app freezes - 👎 Complicated and less user-friendly interface - 👎 Slow performance and lag when switching functions - 👎 Lack of landscape orientation support on iPad - 👎 Forced to re-authenticate and accept terms of service repeatedly after updates **Commonly reported bugs** - Issues with card registration and management - Zelle not working properly - Check deposit feature not functioning correctly **Most requested features** - Bring back deposit option on main page - Improve visibility of payment/transaction details and balances - Optimize app for mobile devices, not just desktop ## Newest reviews (14 of 38) ### 2/5 — App is robust *2026-05-10, version 26.1.310* From the app randomly crashing when I try to transfer funds, to my account randomly locking be out of my banking app, which has happened NUMEROUS times, a major inconvenience.. then to have to call to re unlock my account during the next business hours.. The answer I’ve always been given is it was a “ system glitch if it happens again just call us back and we’ll open the account again “ — that’s not fixing the issue.. I’ve had far less issues working ALL of my other banking apps, this is the one I always question if it’s going to work the first time or not.. Hense 2 stars ### 2/5 — Annoying *2024-12-29, version 24.1.320* App is way less user friendly than it used to be. Should not have to authenticate every time and click through credit score screens. ### 3/5 — Lag when switching functions *2024-11-28, version 24.1.320* I notice it takes quite a bit to get from main interface to those of other function (eg transfer screen). Not sure why this is but it is concerning, sometimes results in app crashing. ### 2/5 — Needs work, or I’m missing something *2024-11-22, version 24.1.320* This app is something I can’t even find deposit option. ### 1/5 — The Kate’s update made the interface worse *2024-08-25* The previous interface was easy to navigate , and responded quickly. Whatever happens on the update made the app laggy. Pages are slow to open and it has a significant input delay. In some aspects the app is easier to navigate, but with performance issues , the juice was not worth the squeeze with this update. ### 1/5 — New update horrible *2024-08-24, version 24.1.320* New app horrible. Bill pay not working for days. Only works in portrait mode, not landscape. Slow between screens, overall slow and lazy job ### 1/5 — Garbage *2024-08-24, version 24.1.320* New banking app ui is absolute garbage, ruined anything good they had going and it barely functions on mobile now. “New and Improved” ### 1/5 — Awful. *2024-08-23, version 24.1.320* They just updated and the app feels like I’m online on my phone and it’s clearly made for a desktop and not optimized for mobile. It’s an app - it should be mobile first. Frustrating updates from them per usual. ### 3/5 — Rotate? *2024-08-22* Looks like the new (iPad) app does not rotate and only operates in portrait orientation. Please bring back the rotate capability so we can operate in landscape orientation! ### 1/5 — Forget the app don’t ever use it *2024-07-20, version 24.1.70* Worst app I have ever had the amount of times there is errors is absolutely ridiculous. I’ve had an account at this bank sense I was a little kid. But with all of the app issues I’m honestly thinking about switching banks at this point. They really need to fix all the issues with their app. It’ll be there downfall as a bank ### 1/5 — Unsatisfied customer *2024-05-16, version 23.2.30* I am in many ways unsatisfied with a few of the things I have been noticing in your business. The treatment of a safe deposit box that my father left for Me is atrocious and I am honestly considering suing you! ### 3/5 — it’s okay *2024-05-09, version 23.2.30* i don’t really have issues with the bank, so it works for transferring money to and from account and seeing balances. only thing that grinds my gears is i can literally never open my cards section, it just sits there loading. i check to see if i need to update or anything. nope just doesn’t work. ### 1/5 — Zelle Does Not Work *2024-01-21, version 23.1.71* Zelle does not work and it says that my account has been suspended. ### 1/5 — Terrible *2023-10-23, version 22.2.200* My app requires 2 sign ins…even their rep doesn’t know why. Every time I try to log in the site is having work done. This week one period was for 3 days. Seriously considering closing my account here. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rotate? *2026-04-05, version 25.2.370* The new app has been in place for awhile now and it still does not rotate (iPad version) and only operates in portrait orientation. Please bring back the rotate capability so we can operate in landscape orientation! ### 1/5 — Not User Friendly *2024-12-02, version 24.1.320* This app definitely doesn’t like Apple devices, hate it! May even change banks due to how annoying it is. ### 1/5 — Rotate? *2024-10-23, version 24.1.320* The new app has been in place or several months now and it still does not rotate (iPad version) and only operates in portrait orientation. Please bring back the rotate capability so we can operate in landscape orientation! How did you miss this???? Did ANYONE test this thing? ### 1/5 — Update *2024-10-16, version 24.1.320* The last update is terrible, things are more complicated, and slowed down ### 1/5 — Disappointing Displays of Info *2024-10-04, version 24.1.320* While I appreciate the security upgrades and also card-management aspects of the newer versions of this app — the lack of visibility to show payment/transaction details along with resulting balances is disappointing. I’m a long-term UB&T and SBCP customer (banks acquired or merged into the current Lake Ridge bank; dont know the details). The displays of info in their mobile apps and web version of their portal were so much more helpful. I don’t need flashy here — just want to see banking info like it used to appear on a paper statement, but electronically and at a glance. It requires way too much maneuvering to find the same info these days. The Ux needs work, too. ### 1/5 — I do not like the new Lake Ridge Bank app format *2024-09-29, version 24.1.320* Once again, a bank decides to make the app to access accounts more complicated! Originally the deposit icon was on the main page so was easy to access, but now is buried in a sub menu. Considering most people use their remote access to their account to make deposits this is a really dumb idea! Additionally, if you go to make a deposit and make an error the ap freezes, then redirects you to other features like zelle. If I Zelle, I should select an icon to get it. Looks like whoever revised the app needs to do some work to get it work properly, and I would recommend putting deposit back on the main page. Simple is better! Please keep that in mind when making future changes for customers. ### 1/5 — New app *2024-09-22, version 24.1.320* I really dislike the new app. It’s difficult to navigate, takes forever to load, and doesn’t change screen orientation on my iPad, which means I can’t use my keyboard attached. Please go back to the old version or fix it!! ### 1/5 — Change it back please *2024-09-06, version 24.1.320* Your update is bad, and you should feel bad! ### 1/5 — Updated app, have to read terms of service etc. all over again *2024-08-27, version 24.1.320* I have been using this app for some time. Today, I was forced to update the app to a newer version (which I have done before ). Even though I’d been using the app for years, I was then forced to reread and approve the terms of service etc. again. The terms of service and related documents spanned dozens of pages written by teams of lawyers. The bank did not even have the common courtesy to give an executive summary, or equivalent, to outline any changes made to their policies. How arrogant! Through the agreement, they absolve themselves of virtually all liability including misstatements by their employees. I was once again dismayed at arbitrary nature of some of their policies as illustrated by their “prohibited payments” section. Will they really refuse to make a payment for me if, in their omnipotent and probably biased opinion, I attempt to make a payment that they deem to be “discourteous”? Will they really debank me? I won’t be using their electronic banking. If I remain a customer, they can start mailing me copies of my statements the old fashioned way. ### 1/5 — WORST UPDATE EVER *2024-08-27, version 24.1.320* App updated on Friday, I’ve rarely had issues w the bank itself or the app prior. Thought the app was a scam at first.. Been waiting 5 days for my check to deposit, called and was told it was in my account but the balance just wasn’t updated?? Checked 2 hours later and it was still pending…. About to switch banks because I can’t wait 5+ days for their money in this economy, if you can, good for you! ## Most praised reviews (10 highest-rated) ### 5/5 — Easygoing *2026-08-20, version 26.1.310* Very easy app to use, great app ### 5/5 — App *2026-08-01, version 26.1.310* Love it ### 5/5 — Phenomenal Service *2026-06-03, version 26.1.310* Customer service is top notch. Representatives are responsive to my needs and always give excellent service. Keep up the good work. ### 5/5 — Review *2025-11-04, version 25.1.321* I have always been pleased with your high level of costumer service and financial advice. ### 5/5 — Amazing app!! *2024-01-31, version 23.1.71* This app is sooooo great for online banking, I highly recommend. It’s soooo easy to navigate as well as keep track of my finances! Great app! ### 5/5 — Excellent service *2023-10-01, version 23.1.71* I’m a technology neophyte. Your staff has helped immeasurably, all the while with patient kindness. The software utilized is almost instinctive. I thank you for that as well. ### 5/5 — Glitchy app. *2023-07-04, version 22.2.200* Different things go wrong. ESP syncing my iPhone password and my bank account. ### 5/5 — Really nice *2023-06-20, version 22.2.200* I’m enjoying using the mobile app for banking however it gets frustrating when I log in and it says that my credentials can’t be verified and then I have to start all over. That’s the only glitch I’ve encountered. ### 5/5 — Awesome bank *2023-03-30, version 22.2.200* Very well run outfit, even after the merger. ### 4/5 — The app is good but *2024-09-13, version 24.1.320* Cards The app says I have no cards to monitor, but when I try to add my Visa card, it says I already have it registered. How am I supposed to manage a card that the so won’t let me ad? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*