# Lake Trust Mobile Banking — user reviews > 39 indexed App Store user reviews of Lake Trust Mobile Banking by Lake Trust Credit Union, rated 2.60/5 from 70 ratings. - Source: https://appshunter.io/ios/app/lake-trust-mobile-banking/id6480133579/reviews - App overview in markdown: https://appshunter.io/ios/app/lake-trust-mobile-banking/id6480133579.md - Rating breakdown: 5★ 21 · 4★ 1 · 3★ 5 · 2★ 13 · 1★ 30 ## Newest reviews (14 of 39) ### 2/5 — BRING BACK QUICK BALANCE *2026-05-15* The main thing I used with the other app to make sure I had enough for a purchase without going to the app it’s not like the quick balance is not secure … why on earth would you remove key features. 😞 ### 2/5 — Old app worked much better *2026-05-01* I just tried the deposit check function and it doesn’t work. I guess back to driving to a branch to deposit a check. **Developer response:** Thanks for your review! We hope to connect with you regarding your experience. Please email us at contactus@laketrust.org to get in touch. You may also share this experience with our contact center or relationship center to chat with our team. ### 2/5 — No app notifications *2026-04-01* Was really hoping the new app would use simple app notifications to notify for transactions but you can still only do text or email. ### 1/5 — Where was this email?? *2026-03-22* Okay first off where was this email or even notification on the app about this new app launching? Or a reminder to make sure you made the switch?? Also… I read other reviews that you needed to log in by a certain time or you have to MAKE A NEW ACCOUNT?? Is this not 2026?? Who implemented this and thought it was a good idea? Poorly planned project. Poorly implemented and should’ve gotten better feedback from users because this is not it… I don’t know if I even still have PAPER bank statements to look up my account number to make a new account for this dumb new app. Like you couldn’t have just updated what you had with a new phase? Does no one care about good projects anymore? It honestly just makes me want to close my accounts and find an entirely new credit union. This should not be more work to switch to a newly launched app… it’s 2026 and technology should not be this basic of a change where I have to start all over. HIGHLY disappointed. ### 1/5 — Day 3 without quick balance widget for iOS…deal breaker *2026-03-21, version 1.0.3* Seriously considering moving to Vibe Credit Union just because of this app change. ### 1/5 — Why *2026-03-20* My car was about to be paid off in 6 months and now I have to set up a new app. It won’t even let me log in. I used the password I always use and it wasn’t working so I went to reset it and it told me that I couldn’t do that at this time and to call. COOL THANKS. **Developer response:** If this is your first time logging in to the new Online & Mobile Banking experience, you’ll be asked to enroll as a new user. Follow the prompts to create a new username and password. If you need more help, give us a call our contact center a call at 888.267.7200 or step into relationship center for assistance. ### 1/5 — Locked me out *2026-03-20* Use this account to pay bills and now I’m locked out without a way to see balance or access my money. Will be closing my account as soon as I have access again. ### 2/5 — Bring back the widget! *2026-03-18* Being able to quick view balances is CRUCIAL to banking apps. I have no idea why they are not making sure to add them. Overall - the app isn’t much different from the previous and at least I had the widget before ### 2/5 — No Landscape Mode *2026-03-18* I use mobile banking on my iPad with keyboard. The prior version accommodated this. This version does not. Why? Looking at other reviews here, I agree - this new version was not thoroughly thought out before being pushed to us. Very unhappy with this. Guess I'm back to using the website version. 😡 ### 1/5 — Closing Accounts *2026-03-15, version 1.0.2* Closing my accounts due to this app transition ### 2/5 — Net improvements, so many things missing *2026-03-15* The new app is faster and much more clean but a lot of the features i use to use didn’t make it over like the quick balance view on the log in screen and the widgets you could put on your phone home screen. You should have made sure this was ready before you pushed it out!!! These are things that 99 percent of people use every day and you over looked it completely. please do better by your customers and consider what’s useful ### 1/5 — Missing a lot of features *2026-03-13, version 1.0.2* no clue why they had to change apps when the old one was PERFECTLY FINE. Now I have to jump through hoops just to pay my credit card bill on the app. Before I use to just be able to insta transfer from lake trust accounts. Now after waiting for 5 mins the payment doesn’t even send. On top of that the lay out sucks too. Just go back to the old app, it was so much better ### 1/5 — major bummer *2026-03-05, version 1.0.2* it's basically the same app but more cluttered, and they removed one of the most important parts, the widget. awful 👎 ### 2/5 — Where are the widgets? *2026-03-04* This app is slow. Also, where are the widgets and quick balance? I don’t see an improvement at all. UPDATE to reply to the response: In talking about the iOS quick balance widget that I use multiple times per day. If it doesn’t come back, I will switch banks. It is that important to me. **Developer response:** Thanks for your feedback! We’ve made improvements to the widgets in our new app, including Money Management, Recent Transactions, and Quick Transfer. They can be located at the top of your Home Screen. If you need help navigating the app, give us a call at 888.267.7200 or stop by a Relationship Center. ## Most critical reviews (10 lowest-rated) ### 1/5 — New app sucks *2026-07-01, version 1.0.10* My balance is constantly wrong, it takes fooooorever to load, no widget option available for IPhones. ### 1/5 — Old App was much better *2026-06-15* I do a fair amount of mobile check deposits. My wife and I are constantly putting deposits in the wrong account, we each have savings accounts tied to the checking account. I’ll check to see the balance and transfer the money. A few times it has caused the checking account to be in the negative. That never happened with the old app. **Developer response:** Thank you for sharing your concerns with us. Please reach out to our contact center at 888-267-7200 or stop by a relationship center for support. ### 1/5 — Terrible app *2026-05-13* Why did you guys change apps? The old one worked a lot better. It’s slower, glitches a lot more often and worst of all WHY IS IT BRINGING ME TO MY GOOGLE CHROME APP WHEN IM TRYING TO VIEW MY CREDIT CARD BALANCES!! It should all be handled inside the app, not in an external chrome browser that the app force opens. I’m STILL getting delays when moving money and paying bills. The last app moved everything instantly. This app makes me not want to bank with you guys **Developer response:** Thanks for the feedback! If you need assistance navigating the app, contact us at 888-267-7200 or step into a relationship center: https://laketrust.org/locations ### 1/5 — Missing widgets, crashes *2026-04-29, version 1.0.6* 4/29/26: still having issues seemly every other day where I can’t access the app or website to view my account. For years I’ve had no issues whatsoever but the recent changes have been very rough I was really missing the widgets but waiting hoping they would add them soon but now all week I’ve had issues opening the app. ### 1/5 — Missing widgets, crashes *2026-04-17, version 1.0.4* I was really missing the widgets but waiting hoping they would add them soon but now all week I’ve had issues opening the app. ### 1/5 — No landscape option *2026-04-16, version 1.0.4* Not being able to use this app in landscape makes it completely unusable on my iPad. Horrible design and not good features. ### 1/5 — Can’t deposit checks *2026-04-14, version 1.0.4* I have my phone set to full screen but it freezes and says to enable full screen mode and won’t do anything beyond that ### 1/5 — Quick balance? *2026-04-01* Where did the quick balance go? It’s unacceptable to me that they forced this release without the features from the last version of the app I’ve been relying on. ### 1/5 — App crashes constantly *2026-03-26, version 1.0.3* App crashes every time I try to deposit a check which is the only reason I downloaded it at all. ### 1/5 — Warning *2026-03-23, version 1.0.3* Crashing and new apps leaves virus ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-03-12* New app has been great so far. I do really miss the quick balance IOS widget though. Would love to see that come back (not an in app feature, something you can set up on iPhone) **Developer response:** Thank you for your feedback! We will share it with our team. We're glad to hear you're enjoying our new Online and Mobile Banking! ### 5/5 — Clean! *2026-03-03* New app looks great, everything is still in the same spot it just looks different! I’m sure there will be minor adjustments with updates but overall this is nice. **Developer response:** Thanks for your feedback! We're glad you're enjoying our new app. ### 5/5 — Thorough and Efficient *2026-02-26* I love the new interface and everything I need is right at the top! Easy to use and convenient. **Developer response:** Thank you for the 5-star rating! We’re happy to hear you’re enjoying the new app. ### 5/5 — App is awesome *2026-02-26* Love the new app!!!!! ### 3/5 — change is.... *2026-04-04, version 1.0.3* it's fine enough. missing apple watch access (or i can't find it). super convenient to access balances before transactions and when waiting on deposits. maybe something to solve? ### 3/5 — Please add widget *2026-04-04* New app is nice and all but it’s missing what I felt was a core feature: widgets. I used the widget to keep track of my balances, now it’s a few more steps just to view it. I will gladly update my review if they ever add the feature back. ### 3/5 — Add at top says “welcome to your online mobile banking experience….” *2026-03-06* I really wish I didn’t have to experience that advertisement every single time I open the app. I clicked it once thinking it would go away, but it returns every single time. “The cat came back the very next day!!” **Developer response:** Thank you for sharing your feedback. We appreciate you taking the time to let us know and will share it with our team. The message you’re seeing is a temporary alert to keep members informed during our Online & Mobile Banking transition. ### 3/5 — Missing Features *2026-03-05* Several features from previous app are missing such as quick balance and the ability to view balances of linked external accounts such as my Capital One accounts. I can view the in the old app and will continue using it until I can’t. At that point, will look at other options. **Developer response:** Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience, and we’ll share your feedback with our team. Balances for external accounts can be viewed in the Money Management tool. If you haven’t already, you will need to reconnect any external accounts you’d like to see there. If balances still aren’t appearing after reconnecting your accounts, please call 888.267.7200 or visit a Relationship Center for assistance.   Remember to download the new Lake Trust Mobile Banking app and log in by March 13 for the smoothest transition. Members who log in after March 13 will need to create a new login, and previous account settings will not carry over. If you’ve already installed and logged in to the new app, please delete the old app, as it will no longer be accessible after March 13. ### 3/5 — Quick balance sacrificed for banking product recommendations *2026-03-02* After being forced into this new app so I could do a deposit I was surprised to find that one of the features that mad the previous app very convenient is missing; quick balance. The current app is fine if you ignore it being packed with what amounts to advertisements for other bank products but the point of a banking app is to be a convenient way to manage account balances. If quick balance is brought back and other features that make mobile banking convenient for us members in a meaningful way I’ll edit my review. **Developer response:** Thanks for your feedback! We will share this with our team. We appreciate your help in continuing to improve our new Online and Mobile Banking. ### 3/5 — ugly in app design *2026-02-28, version 1.0.2* the in app design is disastrous im not gonna lie. old app was much more formal and business looking this one is just tacky. the only good thing is the apps cover. very disappointed about this switch --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*