# Lama Mobility — Electric Scooter Rental > Hourly electric scooter rentals with pause and resume functionality. (iPhone/iPad app by Lama Mobility, LLC.) - Source: https://appshunter.io/ios/app/lama-mobility/id1532072464 (this page in markdown: same URL + `.md`) - Developer: [Lama Mobility, LLC](https://appshunter.io/developer/1532072886) - Category: Travel, Lifestyle - Price: Free - Rating: 4.70/5 from 529 App Store ratings · 15 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 85 MB - Languages: American English - Released: 2020-09-21 - Data updated: 2026-06-10 - Monetization: paid - User reviews in markdown: https://appshunter.io/ios/app/lama-mobility/id1532072464/reviews.md ## What is Lama Mobility? Lama Scooters "Lama's" are available to rent at hotels, marinas, cruise ship ports, theme parks, and college campuses. Riders are charged by the hour and are guaranteed use of the scooter without interruption allowing rides to pause and restart their ride to enjoy a meal, shop, view an attraction, etc. without concern for their scooter being scooped up by another person. HOW IT WORKS • Download the Lama Mobility app and register • Locate a Lama at a charging station • Scan the Lama’s QR code • Unplug & unlock the Lama • Step on, press the throttle and GO.... • Pause & resume using the app • Return the Lama to the same charging station and end the ride RIDE RESPONSIBLY • Must be 18 or older to operate. • Never exceed one rider per scooter. • Always hold handlebars with two hands. • While riding, keep both feet on the footboard. • Never press the throttle unless you are on the scooter. • Do not hang items on the handlebars, as it may result in a loss of balance. • Do not ride under the influence of drugs or alcohol. • Do not listen to headphones while riding. • Ride in the direction of traffic • Do not go off paved surfaces • Follow ALL traffic laws and signage Enjoy Your Lama Ride! For more information or collaboration visit www.lamamobility.com ## Key features - Hourly scooter rentals - Pause and resume rides - Locate scooters via app - QR code unlocking - Return to charging station ## What do users think of Lama Mobility? Overall sentiment: negative **Pros** - 👍 Convenient for getting around Key West - 🚀 Fun way to travel - 👍 Easy to park and resume rides - 👍 Affordable mode of transportation (initially) **Cons** - 👎 Limited drop-off points - 👎 Requires ID on the spot, not clearly communicated - 👎 Cryptic terms and policies - 👎 Charged extra for not returning to original location - 👎 Overpriced - 👎 Locks don't always work - 👎 Scooters are not safe/falling apart - 👎 Terrible customer service - 👎 Horrible app interface - 👎 Price increased significantly - 👎 Not worth the cost compared to other options - 👎 Cannot have more than 2 people on the same account **Commonly reported bugs** - App asks for ID on the spot after signing up - Charging station was full - Customer support did not fix account issue - Locks didn’t work most of the time **Most requested features** - Clearer communication about ID requirements before walking to the station - More intuitive locking mechanism - Ability to delete accounts - More drop-off points ## Recent user reviews (10 of 15) All indexed reviews: https://appshunter.io/ios/app/lama-mobility/id1532072464/reviews.md ### 1/5 — Booo *2025-08-02* How can you only have 2 drop off points. It’s so silly. ### 5/5 — Key west trip *2024-11-23* Super awesome ### 1/5 — Needs Improvement *2024-10-16* We signed up for the app with personal info, uploaded credit card, paid, then walked about a mile to station to pick up lamas only to find we needed our ID on the spot. Stuck expecting to have wheels we ended up getting a Lyft. Read reviews to find you must do round trip, and the daily rate is $45 per unit, so getting a moped is cheaper AND most places will drop off the moped to your hotel. ### 1/5 — Poor Instructions *2024-10-16* Walked nearly a mile to scooter after signing up. Launch app to unlock rental and it asks for ID which I didn’t have on me. Couldn’t rent when I needed to, would have been since to know BEFORE walking so far. ### 5/5 — Super Fun Time! *2023-09-28* Don’t walk and drive a car. Use a Lama. You can get around faster and have a load of fun. Grab one off the scooter rack when your in Key West! ### 5/5 — FUN, FUN and more FUN *2023-06-26* We had an absolute blast zooming around Key West on the scooter. It was incredibly convenient and enjoyable for our entire day, eliminating concerns about wasting time trying to find a parking spot for the car. One of the highlights was the ability to park right in front of wherever we went, pause our ride, and resume whenever we were ready to continue exploring. ### 1/5 — Scam *2023-01-09* Had fun riding scooter in Key West FL until trying to drop off. App indicated a “drop zone” different from our initial rental location. Left scooter at drop zone. Charging station was full. Left scooter. Was charged $100 for not returning scooter to original rental location. Very cryptic terms/policies. Do not rent if you intend to stop somewhere else in KW other than the original rental location **Developer response:** We are glad you had an enjoyable experience riding your e-scooter in Key West. Our app does not indicate a "drop zone". We are sorry that it was not more clear on the instructions at the kiosk and app or each time a ride starts or ends. We try very hard to communicate with text, graphics, animation and pictures that Lama Mobility is a round-trip service allowing you to hop on/off and enjoy the sights and various activities. Once you are done with your ride, you must dock the scooters at the same location you initiated the scooter ride. As there is one docking space for each scooter, there should never be an issue with a full docking station. ### 1/5 — Scammers *2023-01-09* SCAM! So they charged me and my friends $100 EACH extra each for not returning our scooters in the same location. After the app directed us to a location where we were allowed to drop the scooter off. They refunded us after we made a fuss. This is their business model… they hope people don’t notice. They should be legally punished! **Developer response:** We are sorry you had a poor experience, and our customer service agents attempted to assist by refunding each of you the penalty fee for discarding the scooter, whereas you did not return it. We have provided many instructions in various places to be transparent on the rental rules. These rules are posted on signage at the docking stations, on the app instructions and each time you start, pause and end a ride supplemented with text, graphics, animation and pictures explaining that Lama Mobility is a round-trip service allowing you to hop on/off and enjoy the sights and various activities. Once you are done with your ride, you must return the scooters at the same location you initiated the scooter ride. ### 1/5 — Crappy system *2022-11-17* Couldn’t delete account after we got me and my husbands ID mixed up on our phones. Customer support didn’t fix the issue. Ruined our fun night out on the town **Developer response:** We are sorry you had a poor experience due to regulations, each driver must be 18 years or older and provide proof of identification during the registration process. ### 2/5 — Way overpriced *2022-10-19* Way overpriced. They charged $10 per hour and if you’re 1 min over the hour, that’s another 10$. You also have to return the scooters where you took them and lock them in a non intuitive way. ## Frequently asked questions about Lama Mobility ### What is Lama Mobility? Lama Mobility offers hourly rentals of electric scooters, referred to as "Lamas." These scooters are conveniently located at various points of interest such as hotels, marinas, cruise ship ports, theme parks, and college campuses. The app facilitates the entire rental process from locating and unlocking to pausing and returning the scooter. ### How do I rent a scooter with Lama Mobility? To rent a scooter, first download and register on the Lama Mobility app. Then, find a Lama at a charging station, scan its QR code, and unlock it. Once unplugged, you can step on, press the throttle, and begin your ride. You can pause and resume your ride using the app, and return the scooter to the same charging station to end your rental. ### Can I pause my scooter rental? Yes, a key feature of Lama Mobility is the ability to pause your ride. This allows you to stop and enjoy a meal, shop, or view an attraction without worrying about your scooter being taken by someone else. You can resume your ride at any time through the app. ### Who can use Lama Mobility scooters? To operate a Lama scooter, you must be 18 years or older. It is also important to ride responsibly by adhering to safety guidelines, such as never exceeding one rider per scooter, always holding the handlebars with two hands, and keeping both feet on the footboard while riding. ### Where are Lama scooters available? Lama scooters are strategically placed at various locations to provide convenient transportation options. You can find them at hotels, marinas, cruise ship ports, theme parks, and college campuses. These are typically designated charging stations where you can locate and return the scooters. ## Version history (last 5 releases) ### 57.43 — 2025-09-06 - Minor fixes and performance improvements. ### 57.38 — 2025-08-27 - Minor fixes and performance improvements. ### 57.18 — 2025-07-05 - Minor fixes and performance improvements. ### 57.11 — 2025-06-16 - Minor fixes and performance improvements. ### 56.4 — 2025-05-13 - Minor fixes and performance improvements. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*