# Lancet Labs Mobile — user reviews > 34 indexed App Store user reviews of Lancet Labs Mobile by Lancet Laboratories, rated 1.30/5 from 32 ratings. - Source: https://appshunter.io/ios/app/lancet-labs-mobile/id567689575/reviews - App overview in markdown: https://appshunter.io/ios/app/lancet-labs-mobile/id567689575.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 29 ## Newest reviews (17 of 34) ### 1/5 — Can't register *2021-07-09, version 1.9.99* Otp functionality is not working so can't register. No way to contact Lancet either. ### 1/5 — Poor app design *2021-07-08, version 1.9.99* I am struggling to even create a password on the app as the design is so pathetic! It does not recognize the id etc! Considering the amount of money that we pay for the tests surely Lancet can fork out some money to have a decent app for its brand!!! ### 1/5 — 0/5 *2021-07-04, version 1.9.99* Terrible app. Does not have latest patient results. Difficult to use. Tons of bugs ### 1/5 — App not working well *2021-04-07, version 1.9.99* Please fix the app. Have been trying to register for more than week - I never receive the SMS or call and I can't contact you from the app ### 1/5 — Terrible *2021-01-15, version 1.9.99* Can’t even register. ### 1/5 — Very poor *2020-12-18, version 1.9.99* Lancet has done a very poor job here - given the importance of the results and deadly effects of Covid , we would expect a better user experience. ### 1/5 — Pathetic *2020-12-14, version 1.9.99* Woww i cant register and hence cant use the app!!! What a waste of time and inconvenience!!!!!! ### 1/5 — Doesn’t work *2020-10-28, version 1.9.99* Error. Error can’t register. What a waste of airtime ### 1/5 — No results *2020-07-20, version 1.9.99* The app shows no results whereas I know tests were carried out by the lab. Very disappointed as the call Centre does not have a clue on how to provide support for the app. ### 1/5 — Really Poor App *2020-07-10, version 1.9.99* This is the worst app I've used in many years. Bugs all over the show. Certain fields are null. Results not showing up until you hard refresh. Not able to log in today, nor register another patient. Really disappointing. ### 1/5 — Good idea but no data *2020-05-27, version 1.9.99* I registered and can see a test was done in May but there is no data to say what test or the results. What is the purpose of advertising the app when sending me the statement by email if the app says less than the statement? ### 1/5 — Doesn’t Register *2020-03-03, version 1.9.99* A great idea except it doesn’t work on either my iPhone or iPad. Can’t get further than inputting the pin and then..........nothing happens. ### 1/5 — Horrible App *2019-02-07, version 1.9.961* I used to love this app, because it would allow a patient to also view a copy of his or her results. Now, I don’t even have a option to open the app, because I have forgotten my username & password and it doesn’t me an option to send me a reminder or to reset it. ### 1/5 — Total junk *2018-10-31, version 1.9.961* What a lot of crap Can’t even register ### 1/5 — Unable to register *2018-10-02, version 1.9.94* I have put in my information but it won't register. It says "We are unable to find your medical record using your query (kim@l.....co.za) ### 1/5 — App crashes on registration *2018-07-26, version 1.9.94* App crashes when you try and register ### 1/5 — Terrible app *2018-07-17, version 1.9.94* It never works. It always says authentication issues. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot access my results. *2024-09-16, version 1.9.99* Won’t load patient results and says patient is not available. Unacceptable. ### 1/5 — WORST app EVER!!! *2024-02-03, version 1.9.99* Whenever I click on my results the app continues to just close. I can never access my stuff, if your app has bugs then please fix it, there’s no point in making an app available for the public to access their results if it doesn’t work 🤷‍♀️ This isn’t even the first time this is happening, since y’all released the app it’s been happening. Then I gotta call the lab and request an email, FIX IT!!!! ### 1/5 — Very poor app *2024-01-19, version 1.9.99* If I were Lancet I would be ashamed of providing such a bad app. The app doesn’t work and just crashes when trying to retrieve results. If you try support you just hold and hold…. Very poor ### 1/5 — Load of rubbish *2022-11-18, version 1.9.99* This app is a load of crap. You download and then cannot authenticate to log in. I have downloaded, deleted, retried, reset the password multiple times. I really cannot understand how you release this to the public!!!! Totally pathetic!! ### 1/5 — Impossible to Register *2022-05-09, version 1.9.99* To register, it asks for my ID or MRI# but doesn’t explain what those are or how to find them. Strange app!!!!! ### 1/5 — Completely useless app *2022-03-09, version 1.9.99* Don’t even bother downloading! This app does not get past the first login.I was able to register but t kept return an error message whenever I tried to login. It is a complete waste of time! ### 1/5 — Not functioning *2021-12-31, version 1.9.99* I cant get past register as it says there are multiple surnames with my ID. And no solution offered. Perhaps they should check with home affairs! Why launch an App at this level of uselessness ### 1/5 — Utterly useless *2021-12-07, version 1.9.99* Pin is never sent so it’s impossible to register! ### 1/5 — Useless *2021-12-01, version 1.9.99* 30 hours after Covid-19 test no results on app. Doctor confirmed results 6hours ago. Useless ### 1/5 — Two surnames error *2021-07-19, version 1.9.99* Again, another two surnames error. What a useless app. Why it doesn’t just use your ID is beyond me. ## Most praised reviews (5 highest-rated) ### 5/5 — Great functional APP *2017-05-06, version 1.9* I just want to congratulate you on a great APP. I have diabetes and could track my Glucose and Insulin readings for the past 3X years via your APP. The consolidated report is also fantastic to track progress. It's simple and easy to use. I'll definitely never test at another laboratory again. ### 5/5 — Awesome App! *2014-01-22, version 1.4* Thanks for the awesome app! Really helps a lot! And thanks for adding the new contact feature. ### 3/5 — Does not work on IPhone *2020-12-17* This app seems to not work on IPhones ### 3/5 — User name *2018-11-06, version 1.9.961* Hi, I forgotten my user name, and you only allow me to reset my password. Please help? ### 2/5 — Good but only partial information *2020-03-21, version 1.9.99* The app works well and is very useful but only a few of the actual tests conducted are listed. It would also be important to include tests for family members. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*