# LANDBANK Mobile Banking — user reviews > 35 indexed App Store user reviews of LANDBANK Mobile Banking by Land Bank of the Philippines, rated 3.30/5 from 88 ratings. - Source: https://appshunter.io/ios/app/landbank-mobile-banking/id950232162/reviews - App overview in markdown: https://appshunter.io/ios/app/landbank-mobile-banking/id950232162.md - Rating breakdown: 5★ 38 · 4★ 9 · 3★ 7 · 2★ 5 · 1★ 29 ## Newest reviews (14 of 35) ### 1/5 — Logging *2024-04-04* This app new version keeps on logging. You can’t even make a transaction or even log in on the actual portal. ### 1/5 — No OTP *2023-11-01, version 5.12* After the new update walang OTP na nagsesend sa number ko. ### 1/5 — Keeps on crashing *2023-08-01, version 5.11.1* Automatically signs me out ### 1/5 — OTP *2023-06-21, version 5.11.1* Its been two weeks since i can’t access my account because no OTP sent to my mobile phone, so disappointing! ### 1/5 — Keeps crashing *2023-03-29* The app keeps crashing when I try to transfer money. My funds are literally stuck now for days and can’t move them! Really bad app **Developer response:** Hi! We're sorry for the inconvenience. If possible, please change your network settings to Wi-Fi connection if you are on mobile data or switch to mobile data if you are on Wi-Fi and try to transact again. Thank you. ### 1/5 — Difficult to open an account *2023-03-10* This landbank mobile app let’s you open a account which is Visa Debit Card savings but it extremely hard to get your application approved. I tried to register few times but my application was denied and cancelled. Not everybody can easily open an account to this bank it’s so frustrating **Developer response:** Hi! We're sorry for the inconvenience you've experienced. To confirm the cause of cancellation, kindly coordinate with the LANDBANK branch for advice. Please visit our website for the contact details of LANDBANK branches nationwide. Thank you. ### 1/5 — OTP PROBLEM *2023-02-16* ZERO STAR! **Developer response:** Hi! We sincerely apologize for the inconvenience caused by the encountered error. To have the cause checked, please call our 24/7 Customer Care Hotline at the following numbers: Metro Manila : 8 405 7000 Domestic Toll-Free Numbers* : 1 800 10 405 7000 (PLDT) Smart, Sun and Talk n Text**: 1 800 10 405 7000 Flat rate of Php 8.00 / call. Thank you. ### 1/5 — Worst Mobile Banking app ever! *2022-08-20* Just waiting for an OTP logs you out automatically then you can never log in again. This is so stupid. This app doesnt deserve a star ### 1/5 — OTP is very slow for email *2022-07-29, version 5.7* Cannot proceed to sign up because of the very slow email receipt of the OTP. Time has expired already before it came. ### 1/5 — OTP *2021-11-18, version 5.5* Been waiting for the OTP here in Alberta Canada but nothing, so I can’t proceed with my application. ### 1/5 — OTP *2021-07-01, version 5.2* Supposedly a good and quick way to transfer money but I experienced, not just once but several times that OTP never been sent to my email. I always opted it thru my email since I am base overseas. So disappointing.... ### 1/5 — Disappointing *2021-03-19* Just like all government services, the service and this app is such a disappointment. ### 1/5 — DISGUSTING *2020-12-05* I don’t know what’s the problem with your mobile banking application. You have more money but can’t pay enough to hire someone to improve your services and improve this app. You don’t deserve 1. You deserve less than one star for this app. ### 1/5 — I CAN’T LOG IN *2020-04-25* Every time I log in it always says ITS NOT AVAILABLE AT THE MOMENT. Please fix this issue it’s quarantine here in my place and I can’t go to the bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes all the time *2026-08-06* During my application, I’m halfway and almost finished but crashes many times. So have to redo it twice. Ugh and Fkkk! Very disappointing. Please fix you damn app. Now I’m so worried with all my input sensitive information. Until now cannot open an account. Please help! ### 1/5 — Opening an Account *2026-02-18* I can't type an "Ñ" character in the Personal Details section . Now, my application is pending! **Developer response:** Hi. Kindly note that special characters are not accepted by the system. You may contact your branch of account for updates on the status of your application. Thank you! ### 1/5 — OTP Issue. *2025-12-18, version 6.7* After the recent update, I am no longer receiving OTP to log into my account. Tried calling the customer support, just waisted all my phone credit on the waiting line. Also emailed the customer care and contacted their FB, but no response. ### 1/5 — Too dumb *2025-10-20, version 6.6* Very difficult to access. Walang silbi ang app na to. Delete nyo na app na to. Sayang sa storage. Pumunta nlng kaya sa bank tas ipasara nyo na rin ang acc nyo. Apaka walang silbi. Lumipat kayo sa mas okay na bangko. ### 1/5 — Dumb App Developers *2025-04-15* What about the OFW members? Did you think about them? We don’t carry and bring our Philippine mobile number abroad. How can we have that stupd OTP? Don’t you have any other options aside from mobile text verification? Let me suggest, you have to add email option for the OTP verification for the members outside Philippines. Play SMART Not Dumb! **Developer response:** Hi. We sincerely apologize for the inconvenience. Please note that you may use international mobile number with your online banking account. For further assistance , please call our 24/7 Customer Care Hotline at the following numbers: Metro Manila : 8 405 7000 Domestic Toll-Free Numbers* : 1 800 10 405 7000 (PLDT) Smart, Sun and Talk n Text**: 1 800 10 405 7000 Flat rate of Php 8.00 / call. You may also send an email to customercare@landbank.com. Thank you. ### 1/5 — Always crashes *2024-10-29* Tried to open a Go Bayani account but unable to open an account because the app always crashes in the middle of the application process. If there was a negative star rating I would have given it because it is not even deserving of a 1 star rating. Update: Tried their suggestion of only having either a cellular only or Wifi connection only and the app still crashes. This app is not useful at all. **Developer response:** Hi! We're sorry for the inconvenience. There may have been an intermittent network connection, but at this time, ATM and digital banking services are available. You may try performing your transaction again. Please make sure that only one connection (Wi-Fi or Mobile Data) is active at a time. Thank you. ### 1/5 — Always crashes *2024-10-23* Tried to open a Go Bayani account but unable to open an account because the app always crashes in the middle of the application process. If there was a negative star rating I would have given it because it is not even deserving of a 1 star rating. ### 1/5 — Signs me out and couldn't open it anymore *2024-07-13, version 6.1* I have downloaded my landbank app when I was in the Philippines few months ago just to keep tracking my savings and other family expenses. It works well when I came back to Australia and checked if the money I sent through was received. Suddenly today, I couldn't open the app, hence it signed me out automatically. It says check internet connection. My internet works well and I had to uninstall the app and turn off my phone just in case it works again. But then it says the same thing. Can someone help me with this please? ### 1/5 — Can’t open *2024-07-13* I can’t open the app and it says i have no internet connection.😡 **Developer response:** Hi. We're sorry for the inconvenience. There may have been an intermittent network connection, but at this time, ATM and digital banking services are available. You may try performing your transaction again. Thank you. ### 1/5 — Can’t receive otp with my oversees number. *2024-07-12, version 6.1* I thought this app would be helpful here in Canada but its not. As an OFW I use to send money from here to lbp and tried to divide money to its designated purpose but I can’t do that when I cant transfer because otp is not working anymore. ## Most praised reviews (8 highest-rated) ### 5/5 — Simple and innovative *2025-03-19, version 6.2* It’s user friendly and you can easily get what you need without having to explore the app extensively. Even old age people can use the app since it’s not complicated. ### 5/5 — Great new look *2020-11-01, version 5.0* Congrats! Ang galing ng bagong itsura ng app nyo. Napaka-2020 na ng dating, hindi na mukhang pang-2010 at mas madali nang gamitin ngayon. Thank you. ### 4/5 — instapay is great *2018-11-09* i tried instapay and it worked so fast. The 25 peso transfer fee is just right and affordable. ### 2/5 — Do better *2026-08-05* I hope they will give it time to fix this app it’s very inconvenient and it sucks ### 2/5 — Apps not working *2025-10-04* It's been two weeks now with this app still has a a problem opening **Developer response:** Hi! We sincerely apologize for the inconvenience caused by the encountered error. To have the cause checked, please call our 24/7 Customer Care Hotline at the following numbers: Metro Manila : 8 405 7000 Domestic Toll-Free Numbers* : 1 800 10 405 7000 (PLDT) Smart, Sun and Talk n Text**: 1 800 10 405 7000 Flat rate of Php 8.00 / call. Thank you. ### 2/5 — OTP flexibility *2024-09-16, version 6.1* I setup my app to recognize my device for the OTP because I was going out of the country and I thought that feature will be a big help. It was ok at first, but after updating the app, suddenly it does not recognize my device anymore and now it wants me to confirm the OTP it sent out to my old number which is no longer active. The branch said I need to be there physically to update the information on my iAccess account. I won’t be coming back to the country anytime soon so I am now stuck and worried my account would be inactive. Any suggestion on how I can resolve this issue? It is very inconvenient. ### 2/5 — Latest update *2024-05-03* Haven’t been able to log on since last update. Keeps saying I already have a device on. It ask me to remove one but the only device I use is my phone and that is what is listed **Developer response:** Hi! We sincerely apologize for the inconvenience caused by the encountered error. To have the cause checked, please call our 24/7 Customer Care Hotline at the following numbers: Metro Manila : 8 405 7000 Domestic Toll-Free Numbers* : 1 800 10 405 7000 (PLDT) Smart, Sun and Talk n Text**: 1 800 10 405 7000 Flat rate of Php 8.00 / call. Thank you. ### 2/5 — Not available *2019-03-05, version 4.2* Well, most of the time it always says banking not available at this time, been using this app for 6months now and it hasnt improved at all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*