# LARKKEY — user reviews > 49 indexed App Store user reviews of LARKKEY by 建敏 陈, rated 4.75/5 from 4,252 ratings. - Source: https://appshunter.io/ios/app/larkkey/id1176874587/reviews - App overview in markdown: https://appshunter.io/ios/app/larkkey/id1176874587.md - Rating breakdown: 5★ 3,496 · 4★ 504 · 3★ 150 · 2★ 21 · 1★ 52 ## What do users think of LARKKEY? Overall sentiment: negative **Pros** - 🚀 Good video quality - 🔒 Reliable security camera - 👍 Easy setup - 👍 Affordable price **Cons** - 🐛 Frequent disconnections and offline issues - 🐛 Buggy app with crashes and freezes - 🔇 Poor audio quality - 🔍 Limited camera control and viewing options **Commonly reported bugs** - Camera goes offline frequently - App fails to connect to cameras - Motion detection triggers false alarms - Cloud storage subscription issues **Most requested features** - Add multi-camera view - Improve motion detection accuracy - Allow video downloads - Provide better customer support ## Newest reviews (11 of 49) ### 2/5 — Cloud video stopped working *2024-06-27, version 1.3.9* Just in the past week my VAS cloud videos stopped working. It was working fine for over two years and just stopped. I reinstalled the app (latest version), restarted the phone, and just keep getting “failed to retrieve steaming video”. I paid for a subscription and no one responds to support messages or feedback. I’ll update this review if someone helps me get it working again. Until this problem with their app cloud service is fixed, I would suggest staying away from the Larkkey IP cameras. ### 4/5 — Really good cam *2023-03-21, version 1.3.9* The angle that can cover is perfect. I will give a 5 * if also could record video when detect a movement. ### 4/5 — Good product - lots of recording capacity on 128gb card *2021-07-29, version 1.3.9* I get between 1 and 2 weeks of daily recordings. I do wish there were some fine movement control of reviewing recorded events. I’d really like to know what hardware the LARKKEY app supports. Is it only the security camera I bought? Are there other cameras I might like better that work with the LARKKEY app. Biggest plus is good recordings for a long period of time ### 4/5 — Needs better speakers on camera *2021-01-20, version 1.3.8* Trying to hear someone speak is difficult ### 3/5 — Not enough modes *2020-09-28, version 1.3.8* There aren’t enough moods/ modes for the light. Edit: Recently the app broke and will not connect to Alexa anymore. Sad. ### 4/5 — Love/Hate *2020-07-16, version 1.3.7* For the most part I absolutely love this set up. My one and only complaint is that I haven’t seen how to shut off movement notifications while watching the camera! Obviously if I’m watching I know when there is movement! Maybe there is a way and I just haven’t figured it out yet. Overall I’m super happy with this! ### 3/5 — Multiple views *2020-06-26, version 1.3.7* I have 2 cameras...they are under 2 profiles but if they are both on, I should be able to see both rooms on one screen. I would like to get 3-4 more cameras but that is stopping me. ### 3/5 — Good quality video. Audio quality is very poor. *2020-03-01, version 1.3.7* For the price of the camera the video quality is excellent. The motion detection is also satisfactory. The audio quality is very poor. ### 3/5 — Feature missing — Power ON state *2019-12-12, version 1.3.7* I have connected recessed lights to this wifi switch.. It already have a manual switch... if I switch on off the manual switch ...by default the wifi switch is OFF. to start the lights again I have to login to LARKKEY app and switched the lights ON Sonoff has a power ON state option. that allows user to default the power to be ON or OFF in case of power cut off or reset. ### 5/5 — Great camera option *2019-12-05, version 1.3.6* This is an inexpensive way to safeguard your home ### 5/5 — Great tool! *2019-11-27, version 1.3.6* I love this app and cameras for my baby’s room! I always know what’s going on without having to be there physically. ## Most critical reviews (10 lowest-rated) ### 1/5 — No Alexa *2023-11-30, version 1.3.9* App says it can connect to Alexa but it only brings you to a link that says if you see this reload or update app. Very low and inconvenient quality. ### 1/5 — Don’t get ICloud Storage *2021-12-29, version 1.3.9* Once you buy it, there is no cancellation option and they just keep charging you. Scam!!! ### 1/5 — Worse by the day *2021-12-15, version 1.3.9* It never connects anymore, there’s really no point to this camera sometimes it won’t even detect movement. Such a waste. ### 1/5 — USED to be awesome *2021-11-07, version 1.3.9* For some reason when I open the app it will only show 2 seconds of video then freezes. That’s whether I am watching live or trying to watch recordings! This app is getting worse and worse!!! ### 1/5 — Cameras won’t stay online *2021-10-14, version 1.3.9* For more reliable remote viewing I had to pair these cameras with remote control plugs that I can turn off and on remotely to reboot the cameras. Even then, they sometimes won’t come online the first time. Once online they may stay connected for 10 minutes or a week, there’s no telling. ### 1/5 — Didn’t work *2021-05-11, version 1.3.8* Use the “smart home” app it worked first try after hours of messing with this ### 1/5 — Good quality but app needs work *2021-04-06, version 1.3.8* My 5 cameras have stopped telling me when motion is detected which and are pointless now being that’s the reason I bought them ### 1/5 — Lost connection with camera *2020-07-28, version 1.3.8* For last few months have not been receiving notifications. Today I realized its no longer listed in my devices. Tried to report within app but wouldn’t get past selecting a device which of course is not there. Couldn’t find reset button on camera This used to work perfectly. What is further confusing, my Alexa Show will still display the live feed from the camera. ### 1/5 — Would give 0 *2020-05-15, version 1.3.7* Couldn’t even contact someone to connect. Shoddy service. Would not recommend. ### 1/5 — Mediocre *2019-11-15, version 1.3.6* Have set up deleted and reset up automation several times for my power strip and it doesn’t always work. Have tried running a network diagnostic several times and it get to about 50% and freezes. ## Most praised reviews (10 highest-rated) ### 5/5 — Camera *2021-02-28, version 1.3.8* Have 3 cameras and could not be happier, for three years they have never failed...initial set up not explained well but once hooked up they are flawless... high def picture is amazingly clear for the price ### 5/5 — Works great easy to set up *2021-01-18, version 1.3.8* I set it up and then I moved and set it up again this time inside my home because I went on an extended vacation. It was great and gave me peace of mind to see the inside of my home. ### 5/5 — Hey *2021-01-06, version 1.3.8* Hdbcnc ### 5/5 — Extraordinary Security *2020-10-14, version 1.3.8* I purchased this camera after things in my living space became missing and or broken and with this good quality device I can get real-time footage and pull past footage. Although Alexa is available this device works without having being Asked too . ### 5/5 — Video freezing since last update *2020-08-10, version 1.3.8* I've been very very happy with the 2 cameras I have and intending to a add a 3rd one but since the last update, when they added the dual screen view, the video keeps freezing and I had to exit and then enter again. I know my connection is good. Please fix this. Thank you ### 5/5 — LED lights *2020-08-04, version 1.3.8* The LED lights are amazing! Top quality! I rate this app ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 5 stars! I love this app and everything about it! ### 5/5 — Larkkey *2020-07-21, version 1.3.8* For the price, the camera works great! I was very apprehensive when my wife purchased the camera but after using it for a while now I’m completely satisfied! Todd R. ### 5/5 — Cameras *2020-07-03, version 1.3.7* The only thing I would improve is the ability to communicate. It sounds like static ### 5/5 — :) *2020-04-15, version 1.3.7* I love the lights and the app is very good and super easy to work!! ### 5/5 — They work great! *2019-12-22, version 1.3.7* I have them both at work and now at home and totally satisfied. Easy setup and operation. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*