# lastminute.com: holiday travel — user reviews > 232 indexed App Store user reviews of lastminute.com by BravoNext SA, rated 4.60/5 from 9,780 ratings. - Source: https://appshunter.io/ios/app/lastminutecom-holiday-travel/id875002914/reviews - App overview in markdown: https://appshunter.io/ios/app/lastminutecom-holiday-travel/id875002914.md - Rating breakdown: 5★ 129 · 4★ 13 · 3★ 7 · 2★ 3 · 1★ 32 ## What do users think of lastminute.com? Overall sentiment: negative **Pros** - 🚀 Easy booking process - 👍 Helpful customer service - 💡 Variety of travel options - 🚀 Efficient chat support **Cons** - 🐛 Unreliable booking confirmations - 🔒 Questionable security practices - 👎 Poor refund/cancellation policies - 🤖 Unhelpful automated responses - 👎 Misleading advertising **Commonly reported bugs** - Disappearing bookings - Inability to access account - Incorrect flight/hotel information **Most requested features** - Improved app functionality - Better currency conversion - More transparent pricing - Enhanced customer support ## Newest reviews (10 of 232) ### 1/5 — Flight refund *2026-03-06, version 26.7.1* My flight got cancelled 6 month ago and still got no refund. Support is not helping ### 1/5 — Totally Scammed *2026-02-28* They took my payment instantly at 12:41 on 26 February 2026, but I never received any confirmation email, booking reference, or proof that my holiday even exists. We realised immediately something was wrong and contacted them at 12:56 the same day. Since then, we have only been told to wait. We were never given any case reference number, so we don’t even know if our issue has officially been logged, which makes it extremely difficult to follow up. Customer service told us we must wait up to a maximum of 72 hours, and there are only two possible outcomes: 1. The holiday might eventually be booked as it should have been in the first place — but that means we have to go through days of completely unnecessary stress and uncertainty, not knowing if our trip even exists. 2. They might not be able to fix it, in which case we would only receive a refund with no compensation at all, and we would be forced to rebook at whatever price is available now. The same package is already nearly £100 more expensive and doesn’t even have the same flight times anymore. What makes it worse is that we are forced to wait the full 72 hours before taking any action, because if the booking suddenly gets confirmed during that period, they will no longer allow a refund. So we are stuck waiting while prices increase and availability disappears, all because of their system failure. They also said if a refund is issued, it could take 7–14 days to get our money back — yet they were able to take the payment from my account in seconds. That’s absolutely mad and completely unfair. Taking a customer’s money without confirmation, without a case reference, and forcing them into uncertainty with no accountability or compensation is completely unacceptable. This has caused stress, wasted time, and potential extra costs due to their mistake. Extremely unreliable service. **Developer response:** Hi, In some rare cases it’s not possible to automatically confirm the services in a booking, and we need to contact the providers directly. We then contact you as soon as we receive confirmation from them. If you’d like us to investigate this further, you can reach our team through the “Need help?” section of the app. The app team ### 2/5 — Cardiff is not Bangor *2026-02-24, version 26.4.0* When I search for hotels in Bangor, I don’t want a hundred hotels in Cardiff to come up: it is 4hrs drive away! ### 5/5 — Excellent Advisors *2026-02-24, version 26.4.0* They really do there best to help you when you contact them in the chat function on the app ### 5/5 — Chat *2026-02-22, version 26.4.0* Contacted online chat regarding upcoming holiday. Very help ### 1/5 — Scammars *2026-02-18, version 26.4.0* They are big scammers – try to avoid this app. Booking a ticket with them was the worst mistake of my life. ### 5/5 — Great info provided when needed *2026-02-16, version 26.3.0* Quick help received ### 2/5 — Restarting app *2026-02-13, version 26.3.0* Really easy to log in etc however whenever i click on add to booking(ie seating/luggage) it automatically crashes. ### 2/5 — Einloggen nicht möglich *2026-02-09* An sich eine Super Seite. Man kann ganz easy Reisen, Hotels, etc. Buchen und hat alles super im Überblick. Jedoch bin ich vor einigen Tagen aus mir unerschliesslichen Gründen aus der App ausgeworfen worden. Als ich mich dann versucht habe wieder anzumelden, wurde mir keine email mehr geschickt. Obwohl ich also x mal überprüft habe dass das auch wirklich die richtige email ist, kommt bei mir keine Mail an, auch nicht im Spam Ordner o.ä., Mittels welcher ich mich wieder ein,loggen könnte. Das ist sehr ärgerlich, da momentan ein Trip und auch noch eine Rest Zahlung aussteht, welche ich gerne in der App verfolgen würde. **Developer response:** Hallo, es tut uns leid, dass Sie Anmeldeprobleme haben. Begeben Sie sich zur Anmeldung in den Kundenbereich. Haben Sie ein Konto auf unserer Website erstellt, können Sie dieselben Anmeldedaten verwenden. Sollte das Problem fortbestehen, empfehlen wir das Passwort zurückzusetzen oder ggf. die App neu zu installieren. Ihr App Team ### 1/5 — Worst customer service *2026-02-09, version 26.3.0* They are unwilling to help, and if they ask us to contact the airline company ourselves, then what is the purpose of the agency? ## Most critical reviews (10 lowest-rated) ### 1/5 — Timing *2026-07-30, version 26.27.0* Booked my flight on the 27th for my flight on the 31st and it still hasn’t been processed. ### 1/5 — BEWARE!! Charged me extras *2026-06-20, version 26.22.0* Beware when booking a holiday with these rip-off merchants. They made a mistake on my booking, then charged me £50 to correct it, even though I was told by customer support that I wouldn’t be charged ### 1/5 — Nie wieder *2026-06-19* Seit mittlerweile drei Wochen kämpfen wir darum, die falsch gebuchten Tickets zu stornieren. In dieser Zeit haben wir zahlreiche Telefonate geführt und wiederholt den Kundenservice kontaktiert – jedoch ohne eine angemessene Unterstützung zu erhalten. Besonders enttäuschend ist, dass mehrere Gespräche plötzlich mitten im Telefonat beendet wurden, bevor unser Anliegen geklärt werden konnte. Zudem war die Kommunikation häufig sehr schwierig, da die Deutschkenntnisse der Ansprechpartner teilweise unzureichend waren. Auch die Mitarbeiter im Chat konnten weder hilfreiche Auskünfte geben noch eine Lösung anbieten. Insgesamt haben wir den Eindruck, dass Kundenanliegen nicht ernst genommen werden und die Verantwortung konsequent auf andere Stellen abgeschoben wird. Ein derart schlechter Kundenservice ist für uns nicht akzeptabel. Nach diesen Erfahrungen können wir Ihren Service leider nicht als seriös und kundenfreundlich bezeichnen und würden anderen Reisenden von einer Buchung über Ihre Plattform eher abraten. **Developer response:** Hallo, vielen Dank für Ihr Feedback. Der Vorfall tut uns leid und wir entschuldigen uns für die Unannehmlichkeiten. Wenn wir noch etwas für Sie tun können, setzen Sie sich bitte mit uns über die App im Bereich „Benötigen Sie Hilfe?“ in Verbindung. Ihr App Team ### 1/5 — Very disappointed *2026-05-05, version 26.16.0* Very disappointing experience with lastminute.com. I booked a trip and started requesting cancellation at 8am the next morning due to an urgent family matter, even before I received full confirmation of the booking. Despite acting quickly, I was given completely conflicting information by multiple agents. One agent told me only the hotel was non-refundable, while another later said the entire booking is non-refundable. This inconsistency is extremely frustrating and misleading. Additionally, agents repeatedly ended the chat without properly resolving my issue, leaving me without clear answers or support. I was also sent a quotation with no proper breakdown, and insurance documents that do not include the names of the insured passengers, making it impossible to verify whether the policy actually applies to me. This lack of transparency, poor communication, and unprofessional handling of a time-sensitive request is unacceptable. Customers should be able to rely on accurate information, especially when they act promptly. After you paid no one will care about you matters. I would not recommend using this service based on my experience. ### 1/5 — Don’t use last min *2026-04-23, version 26.14.0* I hope you’re well. I recently made a hotel booking through your website (booking total: £916.70), and shortly afterwards I noticed that the exact same room—same dates, room type, and conditions—is now being offered at a significantly lower price (£780 total). I understand that prices can fluctuate, however as this booking was made very recently, I wanted to ask whether you would be able to offer a price adjustment, partial refund, or account credit to reflect the current rate. The difference of approximately £136 is quite substantial, and I would really appreciate any assistance you can provide as a gesture of goodwill. Please let me know if you need any further details from my side. Thank you in advance for your help. They disregarded my request and now I have to go to my bank to request a call back charge ### 1/5 — Poor service , liars and scammers *2026-04-13, version 26.13.0* Cancelled flight as main airline cancelled , contacted main airline , flight still available , they cancelled it as prices went up , they don’t answer , advice avoid these scammers ### 1/5 — TOTAL SCAM!!! Stay away. *2026-04-08, version 26.11.0* I had booked a flight through them from London to Doha, Qatar on 19th March 2026 but the Hamad International airport was non operational due to the regional conflict. The airline (Qatar Airways) refunded the full amount, but the last minute.com wouldn’t refund the money to me. I contacted them several times and they would tell me that it would take 2 to 7 days for me to receive the refund, I didn’t. I contacted them again and they told me it would take 15 days, still I didn’t receive my refund. I contacted them again and they told me it will take about two months for me to get my money back. I had to scare them with a law suit to get my money. The few times that I called them, their representatives couldn’t speak English and would make excuses and waste my time. They are scammers, stay away. ### 1/5 — Quite awful. *2026-03-29, version 26.10.0* Totally inconsistent. Doesn’t link with Bravofly and vice versa. Won’t accept a perfectly good email and/or password. Book with them and then worry that your trip hasn’t been properly logged. ### 1/5 — Applications mal conçue !!!! *2026-03-28* Le 25/03 nous avons reçu une information que notre vol (prévue le 15/04) est annulé et il y a une action requise de notre part dans l’application. Je me rends dans mon profile - il y a 2 boutons, demander remboursement et modifier les vols. J’ai regardé d’abord le remboursement. Après j’ai cliqué sur les vols en pensant que je trouverai une liste des vols disponibles comme a la réservation - MAIS NON ça génère automatiquement une demande de modification et depuis plusieurs jours nous sommes bloqués! - il est IMPOSSIBLE de revenir au menu précédent pour demander un remboursement! On voulait faire une nouvelle réservation avec le bon dans nos dates, j’ai pas besoin de voir l’argent sur mon compte instantanément - mais les conseillers disent que ça peut prendre jusqu’à 14 jours pour débloquer les options de remboursement! C’est complètement délirant comment un click peut tout bloqué et personne peut nous aider - j’ai contacté le service client par mail, par chat, sur Facebook et Instagram sans résultat !!! Les vacances s’approchent et nous ne pouvons rien faire !!!!!!!!! Inadmissible!!!!! **Developer response:** Bonjour, Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous avez eu un problème. Si vous souhaitez que nous approfondissions notre enquête, vous pouvez nous contacter via la section "Besoin d'aide ?" de l'application. L'équipe App ### 1/5 — Flight got cancelled, No communication, no updates from Lastminute.com *2026-03-20, version 26.9.0* Today was our flight schedule for Jeddah however on wizz air the flight status is cancelled while Lastminute.com is still showing the flight as scheduled. No communication, no help. Tried some 10 time the chat option which didn’t get connected tk agent. The main problem is if they don’t communicate we lose all our hotels bookings amount as we can’t say that flight got cancelled. We don’t have any communication option to speak to the company however it costing us a lot as we can’t cliam or provide amy evidence of flight cancellation as we aren’t getting any thing from Last minute.com. Poor communication,Poor customer service. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-07-01, version 26.24.0* Very user friendly and easy to use. Great deals ### 5/5 — Je recommande à 100 % *2026-07-01* Je suis parti avec last minute en avril en Crète, tout était combiné et très rentable. Au niveau tarif pareil, je suis parti pour un week-end à Majorque, vol plus hôtel et franchement je recommande à 100 % une large Gamme d’hôtel. et des prix très intéressant pour tout budget. **Developer response:** Bonjour, Merci pour votre commentaire. Nous sommes heureux d'apprendre que vous avez apprécié l'utilisation de notre application, et nous espérons vous revoir bientôt ! L’équipe App ### 5/5 — Very good *2026-06-25, version 26.22.0* Easy and reliable ### 5/5 — Refund Request *2026-05-22, version 26.18.0* Unfortunately due to unforeseen circumstances, one of the passengers is unable to travel. Spoke to Endri on webchat and communication and process was very clear. Very happy with the service ### 5/5 — Excellent Customer Service *2026-04-20, version 26.13.0* Name change on booking ### 5/5 — Great customer service *2026-04-16, version 26.13.0* It was great to sort out my situation in this Middle East crisis. Team had been very helpful ### 5/5 — Great service *2026-04-06, version 26.11.0* Great customer service. Quick response and all my questions was answered ### 5/5 — Query over missing luggage booking *2026-04-05, version 26.11.0* Fast and efficient response to my enquiry why luggage booked did not appear yet on airline’s website, (will only show when check-in) ### 5/5 — Great options and at competitive prices *2026-03-14, version 26.8.0* Great place for getting value for your money ### 5/5 — Dubai und Krieg in der Region *2026-02-28* Es ist unverantwortlich Urlauber in ein Kriegsgebiet reisen zu lassen. Kaum Auskünfte auf der Page oder in der App. Man kann den Krieg nicht wegschweigen. Der Krieg ist da, vor allem da VAE beschossen wird. Abu Dhabi wurde beschossen. **Developer response:** Hallo, vielen Dank, dass Sie unsere App bewertet haben. Wir freuen uns, dass Ihnen die App gefallen hat und hoffen, Sie bald wiederzusehen! Ihr App Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*