# Latitude App — user reviews > 370 indexed App Store user reviews of Latitude App by Latitude Financial Services Australia Holdings Pty Ltd, rated 4.60/5 from 162 ratings. - Source: https://appshunter.io/ios/app/latitude-app/id1373059866/reviews - App overview in markdown: https://appshunter.io/ios/app/latitude-app/id1373059866.md - Rating breakdown: 5★ 129 · 4★ 19 · 3★ 3 · 2★ 1 · 1★ 10 ## What do users think of Latitude App? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 User-friendly app - 🚀 Convenient for payments - 👍 Great customer service - 🚀 Efficient and straightforward - 👍 Helpful app - 🚀 Quick and easy to navigate **Cons** - 🐛 App crashes or doesn't work - 🐛 Login issues - 🐛 Unreliable app - 💰 Excessive fees and charges - 🐛 Delayed transaction updates - 🐛 Unable to make payments or access account - 🐛 Constant need to update app **Commonly reported bugs** - App crashes after update - Unable to log in or create account - Delayed or missing transaction updates - Inability to make payments or access account **Most requested features** - Allow users to select which purchase to apply payments to - Provide notifications for upcoming payments - Add ability to lock/unlock card within the app - Show full transaction details and breakdown - Improve app stability and reliability - Simplify the app interface and navigation ## Newest reviews (13 of 370) ### 4/5 — Latitude App stuck on what’s new page for 48hrs *2026-08-27, version 3.14* No help with closing/ deleting the app ### 3/5 — Can’t get in! *2026-08-26, version 3.14* You have put a new thing on the Latitude app and it just goes to that and tells me what I can get but it won’t go any further. I don’t know what you’ve done. ### 2/5 — Greed in action *2026-07-15, version 3.11* Latitude are the perfect example of how deliberate design is in place to trap you - also makes it clear how they are often seem as targeting the desperate. The only fee free way to pay is of course the slowest and high risk. Pretty despicable capitalist behaviour really. ### 2/5 — Crashing *2026-07-09, version 3.11* This update on iPhone 14 iOS 18.7.8 app turns off when you try to open accounts rest of app works ok ### 1/5 — My account *2026-04-19, version 3.5* I can’t login what happened??? ### 1/5 — No getting any reminders for yearly fees *2026-04-01, version 3.4* Very bead service ### 2/5 — Verification emails toooo slow *2026-03-15, version 3.3.1* Tried to reset my password and every time the code times out as no email is sent and no, it’s not in my junk or spam folder. No trouble with other banking apps, only this one and it’s so frustrating!!!!! If you say a code will expire in 5 minutes, send the verification email before 5 minutes please!!!!!! ### 4/5 — Add Daily Spends to Self Pay Option & I’ll give you 5 stars *2026-03-13, version 3.3.1* I love the app, it’s clear and simple to pay 6 month interest free but if you can add the daily spends to view (not on statement) and the option to pay so I don’t need to call every month and ask how much I have owing for my daily spends! That would be fantastic. Your timeframe for calls being answered is great, don’t get me wrong! But I don’t want to have to call every single time to allocate a payment. I’d like to see what I’ve spent as I don’t always remember or have time to write it down. If this was an option! I’d give it 5 stars. The team is also really helpful and which helps. ### 1/5 — Don’t bother with this finance company *2026-03-05, version 3.3* For a financial institution, the lack of customer support is really concerning. When you’re dealing with credit products and high interest rates, customers should at least be able to speak to someone or receive a response to emails. Overall the experience has been disappointing and I would not recommend them based on the difficulty in getting support when you actually need it. ### 1/5 — Terrible with payment updates!! *2026-03-05, version 3.3* Probably the worst app ever when processing payments! When payment is due and amount is entered and sent for payment it doesn’t register any payment request or send confirmation to your email/mobile, if you are new to the app you will try the same payment process again because of this and it will register as new payment (?!) still without any confirmation!! Then it will actually take both payment and if you don’t have enough money for the second payment…you will receive a threatening letter home by post!! And when you do make a payment and they receive it, it takes 3 days before it registers on the app. Disgusting ### 1/5 — Awful app and worse with the updates. *2026-03-02, version 3.2* After the last update I couldn’t use the app on my iPad - I could not even log in as the keyboard was over the log in button and there was no way to move it. I had to log in on a browser - I have a good amount of credit however I still can’t use the stinking card! So now I have tried numerous times to decrease my limit but it keeps saying I need to try again later. I want to reduce the credit limit so you don’t add interest which is what you did last time - I made a complaint and Lo and behold my interest charges were reversed. I pay before the charges. However the only way to not incur a fee is to link your bank account and pay via the app - which hardly ever works! What a fraudulent wrought of a product you have. Awful product. Awful app. Do not ever get a latitude credit card! Avoid! ### 1/5 — Constantly nags you to update. *2026-02-13, version 3.2* This app non stop nags you to update it. I could understand a bit more if the version on my phone was months out of date. But this is ridiculous. I wouldn’t chose another latitude product again just on this fact. Get stuffed ### 1/5 — Hidden charges *2026-02-01, version 3.1* Lot of hidden charges ## Most critical reviews (10 lowest-rated) ### 1/5 — Disgusting forced into hardship *2026-08-27, version 3.14.1* I was forced into hardship when I called advising I’d miss a payment. I had no choice but to say yes to their bullying. My account is paid off. But not reinstated I called yesterday I was told once I make 3 consecutive payments it will be reinstated.. sorry! What? It’s paid off ffs. Idiot girl didn’t even know what I was talking about. Disgusting absolutely disgusting. 😡😡😡.. ### 1/5 — Live chat via the app is useless *2026-07-21, version 3.11.1* Despite leaving the screen unlocked and constantly tapping the screen to make sure it doesn’t lock, the app randomly logs you out and makes chat start again EVERY TIME ### 1/5 — Couldn’t even get passed the link account section *2026-07-20, version 3.11.1* App is useless and people who work there are as good as bricks. Tried to link my account and had no success told me that need a 16 digit card number every time i put my card details in and cant use my account numbers because its less then 16 digits. Anyways tried calling them to get it fixed and they said “sorry we cant help you, you need to add the account number first. ### 1/5 — Below average *2026-06-26, version 3.9* I try to leave updates until it forces me to as Ive had too many bad experiences in the past. Look at other banking apps and see how the pros do it. ### 1/5 — Horrible *2026-06-24, version 3.9* Everything about this company is horrible. The fees the charges, how difficult they make it to pay your bill ### 1/5 — Rewards redemption *2026-06-17, version 3.9* Says sending sms to phone number but nothing comes through. Same if I select email. Please fix so I can redeem my rewards ### 1/5 — Personal loan *2026-06-16, version 3.8* Would be good if you could view your personal loans on the app. Currently have a link to webpage saved to access details ### 1/5 — Regret *2026-05-22, version 3.7* These people cannot process payments in real time. You’ll have to wait five days for a payment to be processed. this does not work for me at all. I have missed three payment now. I have to go to the post office to submit payments through the postal tried no time to do this in institute is a massive hassle. If you like having time to yourself and having money coming out of your account in real time this is not the app for you or anyone. ### 1/5 — App is not working *2026-04-28, version 3.5* Nothing loads. Can't even login ### 1/5 — Broken *2026-04-23, version 3.5* Latest version is totally busted. Lost all my details, says I have no accounts or cards linked etc. not good. ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2026-08-15, version 3.13* I have used gem finance to purchase large household items and find them excellent to deal with ### 5/5 — Great! *2026-08-10, version 3.12* Excellent service and great fraud protection - my replacement card was sorted right away, and no hassles x ### 5/5 — Great *2026-07-02, version 3.10* Great ### 5/5 — PRESIDENTIAL SOLAR HUMAN GOD KING LUKE HORUS AMUN RA CHAMPION B NOVEMBER.11.1981 OPERATOR-ID.LCRRL11 *2026-06-15, version 3.8* BLOCD ALL INTERNET EFT EFTPOS CCRNCYEXC ON CIO INC THALES SGP061 ### 5/5 — So easy *2026-05-15, version 3.6* So easy and flexible to use. Wish I didn’t get charged a paperless fee and the interest was less but it is what it is ### 5/5 — Efficiency *2026-04-27, version 3.5* We’re quick to rectify fraudulent claims and sending new card very quick and professional ### 5/5 — David jones Credit card *2026-02-06, version 3.1* Amazing! ### 5/5 — Latitude *2026-01-30, version 3.1* Very useful ### 5/5 — Latitude app *2025-12-19, version 3.0* Very user friendly and interactive ### 5/5 — Claire *2025-12-04, version 2.53* Very good customer service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*