# Launch Credit Union — user reviews > 126 indexed App Store user reviews of Launch Credit Union by Launch Credit Union, rated 4.90/5 from 13,626 ratings. - Source: https://appshunter.io/ios/app/launch-credit-union/id1260608773/reviews - App overview in markdown: https://appshunter.io/ios/app/launch-credit-union/id1260608773.md - Rating breakdown: 5★ 12,402 · 4★ 909 · 3★ 193 · 2★ 42 · 1★ 80 ## What do users think of Launch Credit Union? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Convenient mobile app and online banking - 💡 Helpful financial tools and features - 🔒 Secure and trustworthy banking - 👍 Friendly and knowledgeable staff **Cons** - 🐛 App stability and performance issues - 🔒 Frustrating login and authentication process - 🔍 Lack of transparency and communication around app updates - 🔍 Difficulty accessing account information and performing transactions **Commonly reported bugs** - Frequent app crashes and freezes - Login and authentication failures - Inconsistent user interface and navigation - Delayed transaction processing and updates **Most requested features** - Credit monitoring and score tracking - Improved notification system - Seamless integration with external financial accounts - Enhanced budgeting and money management tools ## Newest reviews (15 of 126) ### 4/5 — We need help please *2026-06-01, version 4021.0.2* I believe that my account was hacked. ### 5/5 — 60+ years of great service *2025-12-30, version 4019.0.3* I’ve been a member of Launch Credit Union since it was Kennedy Space Center Credit Union in the 1960’s and have never had a problem with it. Customer service is the best, very friendly and helpful. Thank you for your great service! ### 5/5 — Launch *2025-12-27, version 4019.0.3* Awesome customer service and on line ### 5/5 — Love my branch *2025-12-17, version 4019.0.3* Everyone is always so pleasant to work with when I have to go into my local branch office, orange city, Fla! Very nice people! ### 5/5 — My experience *2025-10-22, version 4018.1.1* The customer service is top notch and is key to success and the outstanding customer service I received confirms I choice the right credit union to bank with. ### 5/5 — Exceptional *2025-10-19, version 4018.1.1* Launch CU is a one stop shop of excellence for financial products and services. ### 5/5 — Peace of mind *2025-10-19, version 4018.1.1* Love this easy to use app, it gives me peace of mind knowing I can use it without help, I’m a senior citizen and technology doesn’t come easy for me. ### 5/5 — Customer *2025-10-08, version 4018.1.1* Outstanding Service ❤️ ### 5/5 — Terrylynn *2025-10-03, version 4018.1.1* They are always so helpful, professional, and polite. I’m so glad I joined. ### 5/5 — Fantastic service *2025-09-14, version 4018.0.0* I’ve had an account with Launch for about seven years now and their service is terrific. the people are friendly always it makes all the difference in the world.Thanks ### 3/5 — Spam text from scammers *2025-05-13, version 4017.0.0* Getting a lot of spam text from scammers trying to bait me. Be careful people, seems they scrape your number at sign up which needs to be more secured. ### 5/5 — TRASH!! *2025-05-05, version 4017.0.0* the sign in process is too much!! Why do we now need to verify we are human?! Why does the snap shot no longer shows up? Why Is the same disclaimer about digital services popping up on every log in?? Fix the account snap shot because we can longer see it when initially tapping on the app. ### 5/5 — Ms. C. Williams *2025-02-18, version 4016.0.1* I Love banking with Launch Credit Union. ### 3/5 — Low Zelle limits. *2025-01-31, version 4016.0.1* Good bank. Great folks. Inconvenience on the electronic side. ### 2/5 — Not good to me *2025-01-27, version 4015.2.3* The app shuts down on the weekend. It’s like it stops keeping count after Thursday and it will show you the same amount all the way until Monday morning and then you see you are in the hole. Also, for some odd reason whenever I make large Amazon purchases, it will show me that the money is returned and one time I spent that money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Untimely alerts *2026-05-18, version 4021.0.2* If you want to be alerted that your account has been cleaned out from fraud or any transaction for that matter HOURS after it happens, this app is for you. ### 1/5 — Another lockout, another review…. *2025-09-04, version 4018.0.0* Just want to point out that I keep getting locked out of my app for absolutely no reason. Also, there this app does not have 11k legitimate reviews. Ridiculous this credit union has to have bot to inflate the app ### 1/5 — 11 thousand reviews? *2025-03-17, version 4016.1.2* There is no way this app has 11,000 reviews. Not a chance. What a scam. ### 1/5 — Check Deposits take too long to process. *2025-02-11, version 4016.0.1* I put in a $500 check and it’s taken more than a week and still hasn’t processed. I moved out of state and the mobile deposit wait times are unreasonable- the check cleared my other acct 3 days ago. The last check I deposited was a little larger and took over 3 weeks. Meanwhile, they’re charging overage charges. Can’t win. Too bad as I love the people, but can’t afford to stay. ### 1/5 — Make Zelle transfers higher. *2025-02-04, version 4016.0.1* . ### 1/5 — HORRIBLE APP *2024-07-12, version 4013.2.0* i don’t know who you guys are paying to leave these reviews but the launch banking app is HORRIBLE. it’s always down, always has a bug, nothing ever loads when i use it no matter what phone, internet i use just horrible! ### 1/5 — Lauch Bank *2023-04-15, version 4006.2.0* Good ### 1/5 — App does not work at all *2022-10-29* Ever since they delivered their big update the app has completely stopped working you can’t access anything without being directed to an infinite loading screen until the app ultimately crashes out really shameful seeing how the previous version worked perfectly. UPDATE: Now once you somehow manage to get into the app as soon as it recognizes your Face ID it instantly crashes back to your Home Screen, so disappointed ### 1/5 — Hate it *2022-08-19, version 4001.2.1* I liked your old version. I hate signing in on every screen. It doesn’t even work half the time. ### 1/5 — Does work *2022-08-07, version 4001.2.1* I can’t log into the app. when it asks me to sign in it just freezes. ## Most praised reviews (10 highest-rated) ### 5/5 — Very happy member! *2026-08-11, version 4022.0.0* Other than not being open for a bit on Saturday, I absolutely love it here ### 5/5 — Customer service oriented *2026-07-14, version 4021.2.0* Well, I finally made a conscience decision that this will be my banking institution after banking with Space Coast Credit Union for about nine months and accomplishing nothing .at Launch Credit Union as you reach out to them they reach back out to you and they definitely know how to get the job done ### 5/5 — New customer *2026-06-06, version 4021.0.2* Love the place ### 5/5 — Launch is cool *2026-05-29, version 4021.0.2* Great app allows me to zell money ### 5/5 — Outstanding Service *2026-04-23, version 4020.2.0* Mr Deby Brooks at the KSC-OSB1 branch was extremely helpful, knowledgeable, patient, and completely knocked it out of the park. Thanks for your support!! I look forward to a long and prosperous relationship with Launch Credit Union. ### 5/5 — excellent customer service *2026-03-30, version 4020.2.0* every time me or my wife go there they treat us with the greatest kindness ever. we’ve never had to wait for too long. i love this bank ### 5/5 — A Five? *2026-02-20, version 4020.0.0* I don’t understand how this app gets such high ratings unless my app is an isolated incident. Alerts come way past the time a purchase happened or was posted on the app and the same alert happens repeatedly when it actually decides to send a notification. ### 5/5 — Best bank ever *2026-02-20, version 4020.0.0* I love this Bank, I’ve banked with this Bank over 25 years and I’ve never had a problem ### 5/5 — Outstanding *2026-02-04, version 4019.1.0* The only institution that trust and give new opportunities, they are really impressive. ### 5/5 — The best bank on the Space coast *2025-12-31, version 4019.0.3* If you’re not banking at launch credit union, you’re missing what the space coast really have to offer..!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*