# LAUNDRYMAN: Service in Dubai — user reviews > 28 indexed App Store user reviews of LAUNDRYMAN by PRIMORIS LAUNDRY & DRY CLEANING L.L.C. - Source: https://appshunter.io/ios/app/laundryman-service-in-dubai/id1325228629/reviews - App overview in markdown: https://appshunter.io/ios/app/laundryman-service-in-dubai/id1325228629.md ## Newest reviews (8 of 28) ### 5/5 — The best in town *2023-01-14, version 2.2* Those guys are amazing, superior quality, good prices, reliable and they never miss, and most most importantly they are most amazing in dealing with their customers and they are really serve you with heart which is something rare nowadays. ### 5/5 — First class laundry service *2022-09-16, version 2.1* I was provided with an excellent customer service and I truly appreciate it. I am highly pleased with the professional manner in which your employee has provided me with - Eugene Eugene shows great concern for customer’s expectations. He works hard to meet and exceed those expectations. You excel at serving your customers. Great job Eugene. Even when customers are difficult, you still manage to deliver excellent customer service. Eugene represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear. Really brilliant customer service from Eugene. He helped clarify many questions I had regarding Laundryman. A fantastic organization! Great customer support from laundry pick up to laundry delivery. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. Everyone I spoke with, Laundryman, provides great customer service, took the time to answer all of our questions. Eugene was very friendly, patient and helpful in helping us find what we were looking for in a laundry company. The attention to detail provided by Eugene was impressive and his customer service skills are excellent. He is a fine ambassador for the company. Eugene is awesome, great customer service, knowledgeable, great personality. We’ll continue to trust our laundry to Laundryman. Laundryman services ensure that our items are treated in the best possible way. They consider customer satisfaction as a requirement and use different ways to get it - preserving the quality of the fabric, proper handling of the items and being efficient and timely. Such a commitment to great service is to be commended. Thank you Eugene happy we have found Laundryman. ### 5/5 — Highly Recommended to everyone!! *2022-05-05* One of the best the best laundry services in the UAE, the quality of their services is outstanding and every time they deliver my clothes i almost feel like they’re brand new, amazing customer service, easy to use application, and outstanding laundry service in general. I never had a hassle with them and it’s always quick and straightforward transaction every time. Highly recommended to all my friends and family. **Developer response:** Thank you Nathaniel! We appreciate your feedback. ### 5/5 — The best laundry service in the city! *2022-05-05, version 2.1* It's my favorite laundry company in Dubai. ### 5/5 — Absolutely amazing in every way *2021-08-17, version 2.1* My duvet was delivered early, in 2 days not in 4 as originally stated on the app. It was the same last time, it came early, the very next day instead of the standard 4 days. My duvet was in perfect condition and the delivery man Imran was so polite - everything about laundryman is amazing in every sense. They are the complete opposite of Washmen who ruined my duvet when it was bought just 2 weeks prior, an AED 3,500 duvet, because they didn’t follow the instructions, they didn’t have the chemicals needed for the special grey down, didn’t notify me, and delivered it completely ruined. As well as the bag of my sheets that when I contacted them the next day they told me “oh we forgot to wash thay bag” so they just delivered back my sheets dirty - and charged me. I had to contact me on my own to find out, they wouldn’t have notified me, and they didn’t process the refund until I threatened to sue, 10 days later. Laundryman are fantastic. They deliver your items early, they’re in perfect condition, the delivery man is always so polite, and the best thing about them is that they wash pet products like pet beds. They don’t judge. Again, unlike Washmen who must put your laundry with others because they said they don’t accept pet beds and accessories because they might get mixed with the human laundry. Laundryman wash your products only together on their own, no mixing, and follow the labels and down to the T, and deliver them back in absolutely perfect - just like new - condition . AND on top of it, early!! A++++++++ ### 5/5 — Best in Dubai *2019-05-07, version 1.20.2* Easy to use app, convenient offering, great service, reasonably priced and most importantly - the standard of cleaning and presentation is 5 star ### 5/5 — Best! *2018-09-04, version 1.16.4* Best service in Dubai. I tried different ironing but these guys are very professional. ### 5/5 — Perfect *2018-07-14, version 1.16.4* Very very satisfied. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ruined expensive item, refused even a refund, even after admitting their fault *2021-03-29* We had been using these guys for a while - spent a good couple of thousand Dhs - and then they ruined some expensive linen bedding. Big red/pink streaks. When we complained, they initially tried to blame us saying we had included something red in the wash (we didn’t - none of the other whites were ruined). They collected the item for assessment, agreed it was their fault, and then offered us A 55 DIRHAM CREDIT in return. Refused to even refund what we paid them for the original clean! There are hundreds of laundry providers in Dubai - I totally recommend you go somewhere else. ### 1/5 — Unable to access the app *2020-04-01* Don’t waste your time downloading the app. I am trying to access the app but it’s not loading anything. I tried 4G and WiFi and tried to call the company but nobody answers. ### 1/5 — Extremely Unreliable *2019-12-17* The collection is always late, customer service is very hit or miss and highly unresponsive. The only thing going for them is their relatively low prices but they are definitely not worth the hassle. ### 1/5 — They are struggling as the grow bigger *2019-10-14, version 1.20.5* App is alright. Could use a UX Review. Their customer service is horrible. No reply to my complaints ### 1/5 — Disappointed *2019-09-03* Collection was very late, customer service not answering ### 1/5 — Always late. *2019-07-01, version 1.20.2* Never on time. Never answer online chat or reply to emails unless threaten a negative review. Well happened too many times now beware! ### 1/5 — Ruined Clothes *2019-05-06, version 1.20.2* I have just received my order back. You have RUINED one of my pieces of clothing - I want to immediately how you fix this????? It is supposed to be cream, and it has come back GREEN!!! Somebody call my immediately and let my know how you will sort this. ### 1/5 — Terrible service do not use *2019-05-01, version 1.20.2* Do not use this service. Better off going to laundryman. No customer service at all. Do not collect on time and do not Re-deliver ### 1/5 — Close but no cigar *2018-08-27, version 1.16.4* The app isn’t as user friendly or intuitive as Washmen. I could live with that though but their operations leaves much to be desired. The first time I used them, the drop off had to be rescheduled twice because they forgot to iron my clothes. The second time they ironed over the print of a vest of mine which was a gift and they completely ruined it. To add insult to injury they placed the vest on a hanger and sent it to me as if nothing happened. ### 4/5 — Excellent service! *2019-10-16, version 1.20.5* Great job guys! Thanks ## Most praised reviews (10 highest-rated) ### 5/5 — Simple to use and well-done clean service *2024-12-10, version 3.3.2* Good dry clean service in Dubai UAE. Everything was good, from first order and order process, to delivery to my place in BlueWaters. Will recommend! Really appreciate 💪✌️ ### 5/5 — Imran Malik *2024-09-13, version 3.3.2* Great support by Imran Malik ### 5/5 — Наше качество *2024-09-13, version 3.3.2* Коллега посоветовал, мой балахон любимый отстирали, за что им огромное спасибо, и понравился общий вайб от поддержки и водителей ### 5/5 — Good shoe cleaning team *2024-06-08, version 3.3.1* My shoes were well take care off and processed with the most care. I’ve got more pairs for you Laundryman ### 5/5 — Finally some great service in Dubai too! *2024-06-07, version 3.3.1* The service you've been waiting for! ### 5/5 — 👍🏻 *2024-06-07, version 3.3.1* Good app. Very helpful with the great price ### 5/5 — Using it for a while *2024-06-06, version 3.3.1* It’s good, everything works fine. ### 5/5 — Best service in Dubai *2024-06-06, version 3.3.1* Always on time, professional clothing caretakers. My main company to go to when it comes to Laundry services ### 5/5 — Best in Dubai *2024-06-06, version 3.3* Thank you Laundryman team for your good service. The quality is good, all for an affordable price ### 5/5 — Trusted service *2024-06-06, version 3.3* I started using Laundryman in January 2023, and I haven’t looked back. Their level of transparency, and ability to improve on their service is good. I appreciate the efforts to provide a quality service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*