# LaundryPay — Laundry Payment App

> Mobile payment and laundry status app for laundromats. (iPhone/iPad app by Laundrylux Inc..)

- Source: https://appshunter.io/ios/app/laundrypay/id1357497890 (this page in markdown: same URL + `.md`)
- Developer: [Laundrylux Inc.](https://appshunter.io/developer/1357497889)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.40/5 from 98 App Store ratings · 62 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 67 MB
- Languages: American English, European Spanish
- Released: 2018-08-25
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/laundrypay/id1357497890/reviews.md

## What is LaundryPay?

Sign up today and use your smart phone to pay at your laundromat. With LaundryPay, you can pay for your laundry, check washer and dryer availability, and receive notifications when your laundry is done!

LaundryPay makes laundry day easy. It's the ultimate, hassle-free payment experience.

## Key features

- Smartphone payment for laundry
- Check washer/dryer availability
- Laundry completion notifications
- Hassle-free payment experience

## What do users think of LaundryPay?

Overall sentiment: negative

**Pros**

- 👍 Convenient alternative to quarters
- 👍 Loyalty points for discounts
- 👍 App notifies when laundry is done
- 👍 Can see machine availability
- 👍 Modernized laundromat experience

**Cons**

- 💳 Cannot add credit/debit cards
- 💸 Funds lost on deleted accounts
- ❓ No refunds for remaining balance
- 📶 Requires laundromat WiFi
- 💰 High minimum load amounts
- ⚠️ App is buggy/glitchy
- ❌ Poor customer support
- 📍 Geolocation data collection
- 💻 Mysterious website for saved passwords
- 💲 Laundromat prices are high

**Commonly reported bugs**

- Pay card not found error
- App glitches when adding time
- Double charges for added time
- Cannot log in after initial use
- App crashes or freezes
- QR codes not working
- Account disappears after reinstall
- Cannot update payment information
- App requires re-setup every time
- Errors when trying to reload money
- Unknown errors during transactions
- App doesn't work after first use

**Most requested features**

- Allow loading funds with credit/debit cards directly
- Implement refunds for remaining balances
- Remove minimum load amounts
- Allow app usage outside laundromat WiFi
- Improve customer support accessibility
- Add option to update email/account details
- Provide a dark mode option
- Allow direct payment without pre-loading funds

## Recent user reviews (10 of 62)

All indexed reviews: https://appshunter.io/ios/app/laundrypay/id1357497890/reviews.md

### 3/5 — Pros & Cons

*2026-02-15*

I have mixed feelings about this app. I love that I don’t have to spend a bunch of time putting quarters into a machine. However, the app doesn’t take my card. I have to make my way to the ATM, take out cash, and then load money to my account using a kiosk. This app is both convenient & inconvenient at the same time. If I could load funds with my card, it would be a 5 star app.

### 2/5 — Was a good app, not anymore

*2026-02-07*

Keep trying to add my card info to reload my account and every time I come to my laundromat it always says “pay card not found” no matter what card I use or what time of day it is. Thought it was an update issue but I see it’s not and it’s very aggravating because the app used to be very easy to use and caused very little if any issues at all

### 1/5 — Took my $7 and made me spend money bc won’t take ANY card

*2025-12-11, version 3.1.3*

Took my $7 and made me spend money bc won’t take ANY card

### 1/5 — useless

*2025-11-21, version 3.1.3*

it just says "paycard not found" when adding payment.

### 5/5 — Basic but works for me

*2025-09-20*

I probably came in after book fixes. No issues, and it helps me do my laundry.  The only odd thing is that there’s a mysterious website running everything so it will show up in your saved passwords oddly.

### 1/5 — Needs a ZERO star option

*2025-06-05*

Traveling & needed to do some laundry. All machines require quarters (!?) or this app. Worker at the location really pressing the app and “first wash is free with the app to try and get people to use the app.”

That was a red flag, but while I was messing with the app my spouse already loaded the laundry. OK. 

1. Can’t use the app without creating an account.

2. App asks to use your geolocation data (absolutely indefensible other than just sucking up any data they can get, which means they’ll be selling it)

3. Doesn’t support Apple Pay —> requires giving them your credit card directly.

4. Works like a gift card, in other words, it is impossible to just pay for your laundry. Once you have given them your credit card data, you must then “add money to your account” 😵😱😵

So, despite a wash cycle costing $3.75 I have to put $5 onto “my account”, so they get to keep that extra $1.25 (in my case forever because I’m never going to be in this state again).

To top it all off, it then gives an error contacting the server after scanning the QR codes on the machines. Since it is it’s own app there’s no way to know if the QR codes have been tampered with, but certainly a possibility).

Also note that by using QR codes it requires access to your camera. 

—

This is a perfect example of a company that doesn’t care about their customers at all. Setting it up so you could pay using Apple Wallet and remain essentially anonymous as well as not overpay would be trivial. Instead they made a terrible app and don’t seem to be maintaining it well.

Final advice: bring quarters (or go to another laundromat)

Edit: they do allow you to “request” that your account is deleted (giving them any $ balance), but you must do it inside the app. Just had to re-install it to delete my account (the re-deleted the app).

### 1/5 — No Refunds Through App

*2025-06-04*

This is a very convenient concept. No extra trips to get quarters, no hoarding quarters, no having to use a CC/cash to load $$ onto another card that charges a fee just to get one.
The issues I came across is that customer service won’t give refunds. Allegedly, you have to go to the laundromat you loaded at to get any refunds, if the laundromat even offers refunds. I’ve heard different things from the facility itself. In CA, you are legally eligible for a refund if it’s under $10. When I get proof both parties are flat out refusing refunds, I’m escalating this issue further. You also have to be on the laundromats WiFi to check the timers on your loads. I’ve only come across one facility that uses this app and they are more expensive than others in the area. Sure, I get that having to implement WiFi and an app cost extra but I didn’t think it should have been that much of a difference. 
There is another app called PayRange which is much more widely used. Several facilities in my area use it. Customer service is much better. $$ load minimum is less. And you can get a refund through the app.

### 5/5 — Simple

*2025-05-19, version 3.1.3*

Simple easy to use

### 2/5 — good idea, bad execution

*2025-03-20, version 3.1.3*

my biggest problem is it will glitch when trying to add 5 mins to the end of a dry cycle, it will double the last added amount. just took twice the money out of my balance as well. annoying. great to replace quarters but with so many people complaining of shifty customer service and missing accounts this is a simple app and simple fix. they need to be accountable

### 1/5 — Terrible support

*2025-02-28*

Tech support will only speak to staff at the laundromat if you have login issues, which requires you to give your personal information not just to tech support but to the laundromat employee as well. They were also very rude and unhelpful.

## Frequently asked questions about LaundryPay

### What does LaundryPay do?

LaundryPay allows you to use your smartphone to pay for laundry services at participating laundromats. It also provides real-time information on washer and dryer availability and sends notifications when your laundry is finished.

### How do I pay for laundry with LaundryPay?

Once you have signed up for LaundryPay, you can use your smart phone to initiate and complete payments for your laundry directly through the app at compatible laundromat machines.

### Is LaundryPay free to use?

Based on the provided information, LaundryPay is a free application. There are no mentions of subscription fees, in-app purchases, or advertisements within the app.

### What are the benefits of using LaundryPay?

LaundryPay simplifies laundry day by offering a hassle-free payment experience. You can avoid dealing with cash or coins, check machine availability to save time, and receive timely notifications, making the entire process more convenient.

## Version history (last 5 releases)

### 3.1.7 — 2026-07-16

Bug fixes and improvements.

### 3.1.6 — 2026-05-19

Bug fixes and improvements.

### 3.1.3 — 2025-03-06

Bug fixes and improvements.

### 3.1.2 — 2025-02-13

Bug fixes and improvements.

### 3.1.1 — 2024-12-13

Bug fixes and improvements.

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## More apps by Laundrylux Inc.

- [Tide Laundromat](https://appshunter.io/ios/app/tide-laundromat/id1515831849)

All apps by Laundrylux Inc.: https://appshunter.io/developer/1357497889

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*