# Laurastar Smart — user reviews > 10 indexed App Store user reviews of Laurastar Smart by Laurastar SA, rated 2.44/5 from 9 ratings. - Source: https://appshunter.io/ios/app/laurastar-smart/id1265023672/reviews - App overview in markdown: https://appshunter.io/ios/app/laurastar-smart/id1265023672.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Does NOT connect *2024-11-06* After repeated tries my iron does not connect to my iPhone. **Developer response:** We’re sorry to hear that you’re having trouble connecting your iron to your iPhone. Please ensure that: 1.Both your iron and the app are updated to the latest version. 2.Bluetooth is enabled on your iPhone, and the iron is in pairing mode. 3.You’ve granted all necessary permissions to the app, such as Bluetooth and location services. If the issue persists, try restarting both your iPhone and the iron before attempting to pair again. For further assistance, please don’t hesitate to contact our customer service team. We’re here to help! ### 1/5 — Can’t even get into it *2023-07-31* Can’t get past choose region. **Developer response:** Please make sure to have your "location services" turned on, this might be the cause ### 1/5 — Logon *2023-07-28* I am the same as previous person. Could not get past the country and language. I have no idea what the app is good for ### 1/5 — Will not connect *2022-02-05, version 4.2.7* Will not connect after repeated tries. Hard to get relevant information and support. **Developer response:** Dear Linny227, we are sorry to read that you had difficulties to connect. I invite you to contact our customer service who will be able to assist you to connect your Laurastar and enjoy our application. Thank you - Barbara from your Laurastar team ### 1/5 — Bluetooth *2022-01-19, version 4.2.7* Mine doesn’t connect to Bluetooth either. **Developer response:** Thank you for your comment. We are sorry to read that you had difficulties to connect. I invite you to contact our customer service who will be able to assist you to connect your Laurastar and enjoy our application. Barbara from your Laurastar team ### 1/5 — doesn’t connect *2022-01-10, version 4.2.7* no matter what I do bluetooth don’t connect to laurastar 1980 **Developer response:** Dear ts66fl, I invite you to contact our customer service who will be able to assist you to connect your Laurastar and enjoy our application. Thank you ! Barbara from your Laurastar team ### 1/5 — Unable to use *2021-12-30* I can not get passed first screen. I can chose country but not language or confirm so unable to proceed. New phone and blue tooth connected ### 1/5 — Love the iron but the app is hopeless *2021-09-29* I LOVE the iron but can’t open the app to use with it. I’d like to use both together but I’ll figure it out myself. ### 1/5 — Never been able to connect *2020-03-24* No idea whether the app works. Never succeeded in connecting. Uncool ### 2/5 — Useless app - nothing smart about it *2023-12-27* There is really nothing smart about this product or the app. This is a branding joke. The app count the number of hours of ironing and “connect” to the system showing if it is on or off. It has very little to no added value. The app has a support help button which doesn’t work. After filling carefully the form trying several options, I keep on receiving the same error message “ contact _form _error.” I have an iPhone 14 using the latest iOS and the latest everything. This app contains a bunch of VERY basic videos. I went through all of them and they are decent for real ironing beginner and mostly useless for anyone else. The more “advanced” tutorials are still very beginner. Really poor chose of words and promotion from this Laurastar. This app and the smart aspect are just deceptive. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*