# Lawn Pro — user reviews > 32 indexed App Store user reviews of Lawn Pro by PatrickCash.com, rated 2.82/5 from 11 ratings. - Source: https://appshunter.io/ios/app/lawn-pro/id1470438010/reviews - App overview in markdown: https://appshunter.io/ios/app/lawn-pro/id1470438010.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 6 ## Newest reviews (12 of 32) ### 2/5 — Frustrating *2023-10-10* Always crashing. I get frustrated and my employees get trusted because the app is always freezing or not loading. It is starting to affect our jobs. ### 2/5 — Crashes a lot. *2023-08-01* Decent software but crashes a lot. When it crashes customers can’t sign in to pay invoices and you can’t get into app at all. Make sure you back up all customers because if it goes down you have no way of getting there info. In 2023 alone I would say the app has crashed on me 15 plus times and multiple of those times it didn’t come back up for hours. They don’t repay me for the money spent on paying employees to invoice and go through billing. ### 2/5 — Decent software, horrible support and customer service *2023-07-12* If you have an issue and the pleasure of dealing with Heather Carter, you’ll get to experience the worst customer service possible. She is equally rude and clueless about the software. She gives generic answers, and leaves you hanging for hours, leaving in the middle of ‘helping’ with your issue. Recently the company planned an outage and decided not to inform a single paying customer. Three days my business information was inaccessible. Heather was only worried about herself and her own problems. Nobody ever apologized, and after admitting they planned the downtime, they backtracked and lied to claim they were unaware of the possibility. The software is nice when it works. The people who run the service are incompetent and rude. Stay away. ### 1/5 — This could be a great option but… *2023-07-09* The concept and UI are great but the delivery and support is atrocious. I’ve lost countless hours of work and had embarrassing situations to explain to customers because of my reliance on a system that simply cannot deliver a reliable result. Crashes, updates not saving, emails not going out, loop issues in coding ( hundreds of emails were sent to multiple clients within minutes) this software is unpolished and doesn’t seem to be getting better after using it for over a year. ### 1/5 — Lost revenue due to email errors *2023-04-27* 1. I’ve got charged $15x 3 $45 for text messages witch I can’t use. Have been told I will be refunded after waiting over 10 business days nothing has been refunded no proof of refund. 2. Lost revenue due to email errors. Invoices saying sent but customer never received them from my point of view the software is a rip off no phone support only message and from my experience is terrible customer service ### 1/5 — 100 Price increase? *2023-02-02* So the price increased 100% from last season and you can’t even get your customers out of the system unless you pay another month subscription. Insane. Stay away and use jobber or one the others. ### 1/5 — Print page not working *2022-06-03, version 1.0.1* Can’t get it pop up where I can print says the page it temporarily down or removed ### 1/5 — App doesn’t want to open . *2022-06-02, version 1.0.1* All of the sudden app stop working and doesn’t load on my iphone.. this is irritating.. ### 1/5 — Used to be pretty good *2022-05-31* We used to love this software. It was very easy to use to keep track of bids and properties that we maintain and an easy way for employees to clock in and out, customer service was pretty prompt, Not always super helpful, but prompt. They only allow chat, so sometimes it’s hard to explain the problem through a message. It’s not loading estimates that we’ve given. It’s spotty loading customers lately and for the past several months now, the time tracking for employees has been having huge issues. It’s either not letting them clock in or out or it’s duplicating days and giving them an additional 12 hours of work on their final times. It has also not even added some days that people HAVE worked. It shows they worked in one area but not in the area where it normally shows up. This is a huge problem because if I’m not totally focused on these hours, we are either over paying big time or completely under paying our employees. It is not allowing us to approve hours anymore either. It approves them itself now. Honestly, the list of issues goes on and on. I have sent numerous messages explaining in great detail the issues we are having and step by step instructions on how to see the issues that we are having for over 2 months! The customer service is horrendous now, someone named “heather” responds (sometimes) and is extremely short and rude when she does, then says it will be fixed and closes the ticket without ever fixing the issue. This is absolutely ridiculous! We are spending an additional 6+ hours every 2 weeks trying to figure out employees times when we are paying for a service that is supposed to do the majority of this for us. You either need to start handing out refunds or actually fix these issues! ### 3/5 — Hard to use in the field *2022-03-27, version 1.0.1* This software is very good using in the car or anywhere it is not bright. Menus are so dark you can’t see or read in the bright field. I use Apple and Android and it is the same poor menu on both. It lacks a recurring invoicing or level billing. There is contract billing that they consider level billing but it does not give line items. But with that said everything else on this program is great. Before and after pictures and a great customer portal. I recommend it even though I cant use it in the field like I would like to. I just take my pictures in the phone and do everything else with the app when I get back to where I can read the screen. I only give it a 3 stars because I need recurring invoice with line items and the bad menus. Just a note, if I locate what I am looking for on the menu, everything else I can do in bright light in the field. You just cant see what area you want in bright light. Even on the iPad or S7 tab. QuickBooks Sync is great in this program too. SMS is great and you get a notification on your phone when message comes in. ### 1/5 — Worst customer service *2021-09-23* Horrible customer service. Signed up for service and it would not sync to quickbooks. Response time with their chat (which is the only way to contact someone) would take days sometimes and no resolution was offered. When asking for refund response was “we don’t give refunds”. They kept billing my card even after cancelling. Had to report the entire thing as fraud. ### 1/5 — First time user. *2021-08-03* I’m shopping for a new software solution for my business. Over all I like the app’s feature and would love to use it. But they system is always crashing and sometimes it takes minutes to load up if it dose at all. I chose to take a free two week trial of the time tracking feature. It just what we need but not when the system is unreliable. It work when it wants too. A stop watch and paper work faster then using the app. Like the concept but disappointed it the delivery. ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM - Useless Web-Based platform *2024-12-14* The two individuals operating this platform are scam artists. The platform is not a one source FSM / CRM as promoted and is basically a backend individual web-based platform ONLY. You cannot dispatch, no employe app features so dispatching is a no go. No client portal. Not even sure why they’re promoting those features bc they don’t exist. Once you cancel…they keep charging your card with constant excuses as to why they’re “in the process of canceling your account. ### 1/5 — More trouble than help *2024-07-01* Default pricing changes for unknown reason, so when you send invoices out random customers are paying less or more than what is set as their default service price. Attempted to get help on this twice and it still does it. They don’t even respond to messages in the help chat. If your goal is to increase productivity and profit, don’t use this app. ### 1/5 — Deceiving *2024-04-06* Buyer beware we had 70 customers so I paid for it last year $350 this year we cut way back they told me I could only have 50 customers on the free version we cut back to 48 now I cannot access because they want to charge me $30 a month to access any of my informationand client information so be cautious might be a great app if you’re a big company and want to pay a lot of money for somebody to take care of your stuff but we’re just small we don’t need a bunch of hands to be paid ### 1/5 — Crashes a lot *2023-12-08, version 1.1* It crashes a lot ### 1/5 — Don’t even consider this software *2023-10-31, version 1.1* 10/31/23 I’ve used this software for almost 2 years. We started with 10 customers and now have over 150. At first it was decent (probably because I didn’t know what to look for) but now it is completely unreliable. Starting with a major incident over the summer, during peek season, the developers switched servers. The system was down for days and when it came back up, they lost 36 hours worth of data. For some that might not mean much, but for others, that meant lost revenue. That was just the beginning of the nightmare. Since then, the system has been extremely slow and crashes all the time. I began questioning the accuracy of the revenue accounting just a few weeks ago. No answers were given. Now as I type, over a hundred payments were unlinked from invoices. Showing we had almost 30k in outstanding invoices when it was actually around 6k. We are on day 5 of them trying to resolve this and it’s still not fixed. On top of that, the system sent out hundreds of emails to clients last night- invoices, estimates, etc. Now I’m having to field questions from clients. Very unprofessional and embarrassing. If you’re looking for a reliable system to build your business off of, this is not it. I could go on and on about the headaches and time wasted on the software. Fortunately it is at the end of the season for us and I will be switching software soon. I just hope they can straighten out the current mess for accounting purposes. Please learn from me, and look elsewhere. ### 1/5 — DO NOT USE *2023-07-21, version 1.1* This is the worst app on the market. Cumbersome and confusing. Customer service is absolutely worthless. It’s a complete money grab. Invoices screwed up monthly and owners blame you for the issues. It’s terrible! Stay away! ### 1/5 — May be Out of business???? *2023-07-11, version 1.1* They may be out of business? The app completely disappeared. No explanation. Can’t contact anybody can’t log back in. Looks like my 15 years of business records is gone. ### 1/5 — Crash prone *2023-07-10, version 1.1* Not a good app if you can’t use it with it crashing all the time and not able to use and god forbid you dont have all your info backed up somewhere else. Down at this moment again. Ugh ### 1/5 — Been down 24hrs *2023-07-10* App has been down over 24hrs now and no communication from anyone regarding what is going on! Terrible service not impressed. What are we paying for? ### 1/5 — System crashes *2023-07-10* The system crashes frequently, it is a Monday today. I am out of town for training and my guys need to pull up routes for their day. And the system does not work. And no way to contact support. No emails being sent out to let us know when it will be up and running and again or nothing. Pathetic ## Most praised reviews (10 highest-rated) ### 5/5 — Great software for the price *2026-06-29* Good software for the price point. Sure it could be better but it’s also not $400/month. I get great customer support whenever I ask. It’s saved me a lot of time on office tasks. Invest some time in learning how it works and it does a great job. ### 5/5 — Great optimization *2025-08-23* Thank you for fixing the bugs in the update and now it gives clear guide to invoices and payments tracking. I love the dashboard now. ### 5/5 — Great Program *2023-07-13* I’ve been using Lawn Pro for over 10 yrs. There have been a few glitches here & there, but I cannot imagine trying to run my business without it. When we started, we may have had around 30 lawns and were doing everything with pencil & paper. Now we handle around 200 lawns and have several companies that we sub out to. This makes it easy to manage everything. Crews & sub companies can see their list & close them out as they do them. I can’t recommend highly enough. ### 5/5 — Running my business through LawnPro *2023-02-05, version 1.0.1* This is a great app!! I use it to run my entire business. From my schedule, to tracking time, to texting all clients with 1 text, invoicing, Estimates, Routes, Tax preparation and expense reports. I could not function with out it. American Strong Lawn & Landscaping LLC ### 5/5 — Great CRM *2022-07-16* Very helpful to stay organized. It’s a little slow sometimes but overall developers are always making improvements and you can’t beat the pricing. Helps with scheduling and assigning properties and tasks to my employees, invoicing and collecting payments. I wish there was more options than just PayPal and Stripe as the rates for stripe are pretty steep for credit card processing but overall great CRM. ### 5/5 — Love this program! *2021-03-02* Very easy to use and a great program for anybody starting in the lawn care business. ### 5/5 — Highly recommend *2020-07-11* Helps a lot with keeping up with service dates. Great layout and easy to use ### 5/5 — Great software *2020-06-19* Amazing software for managing and keeping track of my lawn company ### 5/5 — Good software to start your business *2019-09-03* Takes care of everything you need to get your lawn care business off the ground and look professional in the learning process ### 4/5 — Down for more than 24 hours now *2023-07-10* I have been using this app daily since January 2023. No complaints really but the sight has been down for more than 24 hours now and I have no way of contacting anyone for a status update. My paid services are current so I’m at a loss. This has happened before but never for more than a couple hours. An email needs to go out or something. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*