# Lazada \| All Shipping On Us — user reviews > 1,674 indexed App Store user reviews of Lazada | All Shipping On Us by Lazada Group GmbH, rated 4.70/5 from 125,405 ratings. - Source: https://appshunter.io/ios/app/lazada-all-shipping-on-us/id785385147/reviews - App overview in markdown: https://appshunter.io/ios/app/lazada-all-shipping-on-us/id785385147.md - Rating breakdown: 5★ 106,075 · 4★ 11,789 · 3★ 4,110 · 2★ 1,199 · 1★ 2,232 ## What do users think of Lazada | All Shipping On Us? Overall sentiment: neutral **Pros** - 👍 Convenient shopping - 🚀 Fast delivery - 💰 Good prices and discounts - 🛒 Wide selection of products **Cons** - 🐛 Unreliable delivery and tracking - 🤖 Poor customer service and support - 📦 Issues with product quality and authenticity - 🔒 Security and privacy concerns - 💸 Expensive shipping fees **Commonly reported bugs** - App crashes and performance issues - Checkout and payment problems - Inaccurate product information and listings **Most requested features** - Improved search and filtering options - Better return and refund policies - Seller accountability and quality control - Localized content and language support ## Newest reviews (11 of 1,674) ### 2/5 — Problematic *2026-09-06, version 8.6.0* Is not fully translated, does not let you compare prices on exact items, obscures the delivery times, has only AI customer support so when there is a non-standard problem, the system makes it impossible to get a solution. The local currier company that delivers for Lazada is not efficient. They fail to deliver for various reasons and two occasions thus far have delivered to the wrong address and then refused to refund or re-deliver. ### 2/5 — The return process isn’t smooth *2026-09-05* Customer Service are mostly copy paste replies for efficiency/AI, but they also don’t have the means to solve a lot of the common problems. Return times out (15days) & you need to resubmit & remind lazada over & over again to have them pick up the return. CS does not email or stay true to their assurances. It is a good shopping app only IF the seller packs your order correctly & everything arrives ok, if any issues arises and it quickly becomes time consuming & annoying for you. So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT. Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal! Even developers response isn’t in English, what a mess. & I have already contacted customer service, they do nothing but talk. No return collected and no refund. Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now. Update: after 48days of keeping track of this nonsense and disputing their errors I have received a refund, it’s not a reasonable time for this kind of thing. Should be straightforward and easy. I am now only using lazada if I absolutely have to and think twice about my purchase there, do I want to go through this again if they mess up another order? Is it worth it? No. It’s not. — **Developer response:** Kakak, terima kasih banyak atas umpan balik yang sangat mendetail. Kami memahami bahwa pengalaman Kakak dengan proses pengembalian sangat menantang, dan kami menghargai kesabaran Kakak. Kami mohon maaf atas frustrasi yang Kakak alami dengan tanggapan layanan pelanggan dan penantian lama untuk pengembalian dana. Ini bukan tingkat layanan yang kami inginkan. Senang mendengar bahwa pengembalian akhirnya berhasil, meskipun waktu yang dibutuhkan tidak ideal. Jika Kakak mengalami masalah di masa depan, silakan hubungi tim "Support" melalui chat di aplikasi Lazada. Kami berharap transaksi berikutnya akan jauh lebih lancar untuk Kakak. ### 1/5 — Not recomend *2026-08-14, version 8.4.0* Looks like a scam for me. I order suplement. Then after 2 weeks of waiting my order was canceled. I tried to get information why but without response ### 1/5 — Verification problem *2026-08-12, version 8.4.0* If you don’t speak Thai you still can use translator but their verification sucks so much, I did verification five times and every time it got me back after, and of course my account is blocked now ### 1/5 — Не могу удалить *2026-08-11, version 8.4.0* Плохой товар ### 1/5 — Returns always a nightmare *2026-08-11, version 8.4.0* “We're sorry we missed your pickup. Please take action to adjust your return method in the next 2 days.” - if Lazada missed the return schedule, why am I the one who needs to adjust the return method, and why do you set a strict time limit? Besides that, I waited several months to get the WRONG FURNITURE picked up and another month after to receive the refund. Just a f— pain. ### 1/5 — MALWARE!!!!!! 🚨🚨🚨🚨🚨🚨 *2026-08-10, version 8.4.0* MALWARE WAS INJECTED ONTO MY WEBSITE USING THIS COMPANY’S NAME AND LOGO!!!!!!!!! BE AWARE!!!!!!!!! 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨 ### 1/5 — 2mos delivery 🤮 *2026-08-08, version 8.4.0* Dito kayo order kung gusto nyo dumating parcel nyo ng 2-3 mos ### 1/5 — V8.4 not good pls revert V8.2 / V8.3 *2026-08-07, version 8.4.0* Why do they insist on relentless updates (same as other developers)?! The V8.4 of Lazada app is particularly bad now on iPhone… Runs super slow & even crashes the whole phone / re-starts it at times. What indeed was so wrong with versions 8.2 & 8.3?! Phrase being “if it ain’t broke, don’t fix it!”… Please revert back to the useable (previous) versions (since apple sadly will not let us do that, we have to use whatever junk your developers give us)! :( ### 1/5 — Trash *2026-08-07, version 8.4.0* Spam, advertising, and a lot of useless notification. It's hard to find anything. ### 1/5 — Moving forward Again *2026-08-07* Update to update. Lazada is a nightmare. This particular product sold here has red flags. Could it be a real legitimate? They seem to be trying to sweep this whole thing under the rug. Because there were no manuals; no official cable included; no official company stamps on back of product; and because it doesn't work may be of interest to others. Time to gear up and pursue those red flags especially that one red flag. In the j meantime analyze Lazada before that next purchase. Update: Now this is a nightmare dealing with Lazada. So many promises to correct an order gone wrong. There was promise of replacement and nothing happened. The original item was days late and there was no real tracking information. The item received did not match the item listing description nor product photos, also in the listing. No manuals or warranty info. Included cable was different, etc. Product didn't work. One has to ask if this might be a branded counterfeit from an authorized reseller found inside the Lazada family. In the end the customer gets the bad end of the deal. Past post: After many successful orders one order has proven unusually challenging. Customer support is working to make this one right. Frequest communications are both helping and reassuring. Grateful that there is a plan moving forward. **Developer response:** Thank you for your feedback, PlanetEarthKat. We understand that your recent experiences have been quite troubling, especially with the issues related to product quality and discrepancies. It's great to hear that our customer support team is in communication with you to resolve this. If you need further assistance, please reach out to our Support team via the Lazada Application. Your insights are invaluable to us, and we truly hope your future experiences with us are much more positive! ## Most critical reviews (10 lowest-rated) ### 1/5 — Abusing Dynamic Island and Live activities *2026-09-08, version 8.6.0* STOP USING LIVE ACTIVITIES AND THE DYNAMIC ISLAND TO SHOW ADS. ### 1/5 — chăm sóc khách hàng *2026-09-04, version 8.6.0* quá tệ, đến mức thất vọng. Chỉ có việc hoàn từ từ tháng 8 mà lại kéo dài đến tháng 9 xử lý mãi không xong. Cứ bắt chờ trong vô vọng ### 1/5 — Horrible at Delivery *2026-08-31, version 8.6.0* Every time we order something in Lazada, the delivery partners can never figure out how to deliver the packages to our door. Meanwhile, Shopee, Amazon and PDD have no issues and everything is delivered on time. Useless app, I would use Amazon or PDD instead, rather than wasting your time. ### 1/5 — No service *2026-08-31, version 8.6.0* The Vietnam version only does phone verification in Vietnamese not English and Support choices on the app is a either a totally blank page for chat or a nonfunctioning phone number, which is also the case for the website. So basically, I can’t use the service. I tried for at lease an hour to try to verify my account — oh well! ### 1/5 — Horrible service and platform *2026-08-29, version 8.6.0* The product did not arrive at all and took over 14 days to ship. Avoid at all costs. ### 1/5 — Hết sức mất dạy *2026-08-23, version 8.5.0* Trả hàng thì nhiễu nhương, hạch sách không cho đổi. Lí do: móp hộp? Khách hàng làm căng thì chuyển qua phạt shipper. Nói chung: 1. KHÁCH HÀNG không được đổi hàng, BUỘC PHẢI CHẤP NHẬN nhận hàng không ưng ý dù giá cao thế nào 2. SHIPPER sẽ là lá chắn tiếp theo. Khách hàng không chịu thiệt thì đẩy qua cho shipper chịu thay, dù shipper không có lỗi ### 1/5 — Lazada Delivery Broken! *2026-08-22, version 8.5.0* Over the last few months, every parcel delivered by Lazada (Lex) is delayed for such a long time. All I get is repeated messages of delivery failed due to ‘high parcel volume’ and a photo of a bunch of packages. I wouldn’t mind if of was every now and again, but it’s now EVERY time! I’m so fed up I’ve moved to Shoppee and TikTok shop. Lazada call me when you sort delivery out please… ### 1/5 — It’s a scam site do not use *2026-08-21, version 8.5.0* The product doesn’t arrive are no help at all and they take your money and you have no product ### 1/5 — Emphasis on consumer protection *2026-08-18* Can’t be trusted **Developer response:** Kakak, thank you for sharing your thoughts. It's concerning to hear that trust is an issue regarding consumer protection. We take feedback like yours seriously, as it helps us understand where we can improve. If you have specific experiences or details you'd like to share, please reach out through our in-app support. Your insights are invaluable, and we’re committed to ensuring a better experience for everyone. We're hopeful for the opportunity to make things right! ### 1/5 — Lazada cash on delivery option??? *2026-08-16, version 8.4.0* A week ago I had a Lazada order come in I didn’t have cash at the time and Lazada punished you if you miss cash delivery ## Most praised reviews (10 highest-rated) ### 5/5 — tốt *2026-08-31, version 8.6.0* tốt ### 5/5 — Easy online shopping *2026-08-30, version 8.6.0* Lazada is convenient for browsing products and placing orders. The app is easy to navigate and offers a wide range of items. ### 5/5 — Very comfortable *2026-08-26, version 8.6.0* 5 stars ### 5/5 — KRAVETS *2026-08-15, version 8.4.0* Okay ### 5/5 — Tốt *2026-08-13, version 8.4.0* Tốt ### 5/5 — FIRST TIME BUYER *2026-08-09, version 8.4.0* Pay upon delivery is the best options. If it will go smooth I will be the happiest customer . And keep buying all stuff at this Website . ### 5/5 — Quality products *2026-08-09, version 8.4.0* Excellent products and reliable delivery ### 5/5 — payment method *2026-08-05, version 8.4.0* Credit card was successfully linked but greyed out when selecting payment method during check out. ### 5/5 — Conveniently Shopping Experience with Great Features *2026-08-05, version 8.4.0* Lazada is one of my favourite shopping apps. It offers a wide variety of products, from everyday essentials to electronics, fashion, beauty items, and more, all in one place. The app is easy to navigate, runs smoothly, and makes online shopping simple and convenient. I love features like LazMall for trusted brands, daily deals, vouchers, LazCoins, flash sales, and the ability to track orders in real time. The product reviews, ratings, and detailed descriptions also make it easier to shop with confidence. With frequent promotions, secure payment options, and regular updates, Lazada continues to provide a reliable and enjoyable shopping experience. ### 5/5 — Lazada *2026-07-30, version 8.3.0* Lazada is an app that you and me can buy cheap things and I love it and and I can’t wait to order and buy more things I really recommend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*