# Le Blanc Spa Resorts — user reviews > 51 indexed App Store user reviews of Le Blanc Spa Resorts by Palace Resorts, S.A. De C.V., rated 4.80/5 from 5,138 ratings. - Source: https://appshunter.io/ios/app/le-blanc-spa-resorts/id1462957325/reviews - App overview in markdown: https://appshunter.io/ios/app/le-blanc-spa-resorts/id1462957325.md - Rating breakdown: 5★ 4,731 · 4★ 211 · 3★ 56 · 2★ 29 · 1★ 111 ## What do users think of Le Blanc Spa Resorts? Overall sentiment: negative **Pros** - 🌟 Excellent service and staff - 🏆 Luxurious and beautiful resort - 🍽️ Great food and dining options - 🧘‍♀️ Relaxing spa and wellness facilities **Cons** - 🐞 Buggy and unreliable app - ⏱️ Slow and sluggish app performance - 📵 App features not working as expected - 🤷‍♀️ Inconsistent user experience **Commonly reported bugs** - App crashes frequently - Reservation information not syncing correctly - Blank screens and loading issues - Incorrect resort information displayed **Most requested features** - Ability to book reservations and activities through the app - Improved stability and reliability of the app - Streamlined check-in and pre-arrival processes - Better integration between the app and resort services ## Newest reviews (18 of 51) ### 4/5 — Re-sign in to get app working *2024-06-21* When the app isn't working with infinite loading, try signing out and re-sign in. It would make the app working. ### 4/5 — Use this app asap *2024-01-07* After you book your reservation, you have to schedule all your exercise classes and spa treatments because they fill up very quick. Use the app to get your appointments! ### 1/5 — Blank Error Screen *2023-12-12, version 2.0.7* I have tried multiple times to log in. Even after resetting my password, the app doesn’t allow me to log in. I just get a blank error message. ### 1/5 — It doesn’t work *2023-12-11, version 2.0.7* We’re here and it doesn’t work. Nothing works. Just blank screens. Says I have no reservations when I do. ### 1/5 — It doesn’t work *2023-11-22* The app has worked a total of 5 minutes during our stay. It almost never leaves the loading/spinning splash screen and when it does, a small fraction of the features work. This app would be great if it worked! ### 1/5 — BEWARE! Super unreliable app. *2023-08-20* Beware the app is super glitchy. It constantly loads non stop after every click. Also made reservations at night the next day the app did not save them and told me I did not have reservations. Make sure to call and confirm whatever you do on the app. Super unreliable. ### 2/5 — App is sluggish and buggy *2023-06-04* This is just a review of the app, not the hotel itself. The app is slow and buggy. I’ve had to uninstall/reinstall the app to get it to work correctly. Other issues: - If you tap on an event in the planner to view more details, the ‘X’ to close the view is the same color as the top margin, so you can’t see it. You end up fishing around the page until you find it to continue. - Many pages are very slow to load. - Selecting a particular hotel isn’t very intuitive. You click the name at the top expecting a dropdown, but instead a scrolling selector appears at the bottom. ### 1/5 — Crap *2023-03-28* This app is probably the worst app I’ve ever tried using! It takes FOREVER to load and then you’re not able to do anything on it. Everything is blank. And my reservation information is completely incorrect. It says my reservation is at a completely different resort, not in Cabo, but in Cancun. Needs SERIOUS work!! ### 2/5 — Rarely works *2023-03-08, version 2.0.4* Loads vveeerrryyy sloooooly. Menus are blank Just buggy and unstable ### 1/5 — Unable to make reservation *2022-11-21, version 2.0.3* After logging in I am unable to view any restaurants or make any reservations ### 1/5 — Slow and never works *2022-11-17, version 2.0.3* Slow and constantly hangs in the loading screen. ### 1/5 — Terrible app *2022-06-13, version 2.0.1* I’m not even to the resort and this app, as many reviewers have said, is USELESS. it takes like 5 minutes to load and then it crashes frequently. What dinner reservations, WHERE? You are letting this app cause reputation damage. Fix it or cut it! ### 1/5 — Freezing *2022-06-11, version 2.0.1* The app worked right after downloading and just stopped and spins upon opening. ### 2/5 — Glitchy and slow *2022-05-29* Great ideas in the app however the app is really slow, glitches a lot, or just completely fails. Have spent way too much time trying to confirm my trip. Back to the drawing board La Blanc, your app needs some major work! Used on iPhone 12 with latest 15 iOS update ### 1/5 — Great resorts, terrible app *2022-05-28, version 2.0.1* This constantly freezes on iOS. Cannot see our appointments or even menu options, just the spinning circle of worthlessness. ### 1/5 — The App is terrible *2022-05-13* I love the resort, but this review is for the app. And it’s awful! It hangs constants. It was impossible to add guests to the reservation until we got to the hotel. We couldn’t make reservations with it successfully for restaurants, we had to call. And the restaurant menus were all several years old. Useless! It would be better if there was no app so employees would stop telling you to “use the app” all the time. The barely working awful app. ### 1/5 — Great resort but app is useless *2022-04-25, version 2.0.1* Filled out all sorts of forms to “pre-check in” none of them worked when I arrived. On site the app would seldom open and when it did nothing worked. Couldn’t call the butler, book food, or a spa visit. Completely frustrating ### 1/5 — Slow & Buggy *2022-04-21* This app is not helpful at all. The screens do not load, the app constantly switches between resorts, does not let you book anything, and when a screen finally does stop loading, the page is blank. It’s basically useless. Latest version, iPhone 11. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-06-21, version 2.0.39* Just arrived for our stay at the hotel and the app is not working at all. Butler nor staff can seem to figure out what the problem is or when it is expected to work but MLS can schedule dinners, place orders, or sign up for any spa and tours. Putting a damper on our trip already ### 1/5 — App Doesn’t Work *2026-06-21* After using the app for a few days without issue, it all of a sudden stopped working. I was getting error messages on most pages of the app and couldn’t access anything. I logged out and now I get an error message when trying to log in. The button in the app to request assistance with the app doesn’t work, and the button on this app page to request assistance also brings you to an error page. I’m hoping this app doesn’t reflect on how my trip is going to go. ### 1/5 — Unable to access *2026-01-26* I could not access the app because my wife was already registered to our account under our reservation number. Apparently only 1 person can register per reservation. I tried to reach out for support but the ticket creator would not let me send a request. Probably the worst app I’ve ever used. ### 1/5 — Junk *2025-02-06, version 2.0.25* Could not be worse. The room service menu was blank. Was told “redownload the app”. Cancelling the rest of my stay. Avoid. ### 1/5 — Worthless *2024-12-04, version 2.0.23* App is worthless, unable to book excursions through or dinner reservations! Had to delete the reinstall just to see my name. STILL unable to book stuff! What’s the point of this app? ### 1/5 — Broken *2024-10-23, version 2.0.21* This version is broken. It does not display the billing information on the iPhone devices. When tried the app crashes. ### 1/5 — Never Works *2024-09-12, version 2.0.18* Day 3 of staying at Le blanc and the app doesn’t work at all and what’s the point of making me download this app when I can just physically talk to someone in concierge? ### 1/5 — App is worthless *2024-05-03, version 2.0.12* The app won't allow me to make reservations for restaurants. I've paid THOUSANDS of dollars for this resort and am told I can only make reservations through the app before the trip and nothing loads. Spinning and then results in a blank screen and frustration ### 1/5 — Worst app ever used *2024-03-17* The absolute worst app and initial customer service I have ever received. You have to wait for about two minutes per screen and then when you get to dining for example it’s totally blank. On first entering I could ‘find reservation’ which was great. Now it is asking me to confirm reservation number. I enter the confirmation number emailed to us and it doesn’t accept it. I ring the suggested help number and am sent to some medic necklace purchasing line! Truly appalling. Not looking forward to the stay if this is the level of detail they offer. ### 1/5 — Terrible, terrible app *2024-03-15* Trying to schedule our reservations ahead of time and the tabs don't load or work correctly. So far i haven't been able to view the restaurants, reserve or schedule any excursions. I also cant find an email address to report the issue. Super nervous about getting there and everything is full. Deffo needs an upgrade or back up system so customers can schedule ahead of time seamlessly ## Most praised reviews (10 highest-rated) ### 5/5 — Le Blanc is Awesome *2024-10-17* We all know le blanc is an awesome resort. No kids, top tier food and drinks for an all inclusive, beautiful venue and great service. The app worked great, however just note the following: DO NOT activate account on the app until after you’ve checked in and your wristbands are activated. You must check in for the app to work as intended. ### 5/5 — Best experience *2023-10-07* In the eleven years that I’ve been an apple customer I have never felt compelled to leave a review for an app or product. Le Blanc Cabo was such a wonderful experience. All inclusive, no children, a butler for your needs, and the NICEST staff you will EVER come across. I got to try food and drinks I might not have tried at home that’s to the different restaurant options on resort. I also loved that you could book excursions through the app which was nice to have as an addition option. I had the time of my life here and I don’t want to leave. ### 5/5 — Everything about LeBlanc *2021-11-09* It’s always wonderful to come back, although this time I found it very crowded, especially at the beach. Being a Diamond member, we are privileged to have Henry taking care of us on the beach. But then, you have non members getting right in front of you. Not pleasant, but out of our control. My favourite will always remain the Terrazza; the view is spectacular. Starting our day there with breakfast is the perfect way of taking it all in. Roger, our DC, is of course indispensable. Henry at the beach makes sure we always have a place to sit. Unfortunately Diamond members have access to the cabana’s and canopies so everyone else gets in front of them. If I would have to find one thing wrong with LeBlanc it would be the obstructing views at the beach with the so many chairs in front of our canopy. The quiet pool by the lagoon is so comforting in the late afternoon and a beautiful place to watch the sunset. Love LeBlanc ### 5/5 — Espectacular *2021-10-08, version 1.3.1* Hotel de muita qualidade, recomendado a 100%! ### 5/5 — The best experience I’ve ever had! *2021-10-07, version 1.3.1* Le Blanc is hands down the best experience I or anyone one the planet will ever have! Period!! Jason & Dee ### 5/5 — Vacation *2021-06-30, version 1.3.0* Great vacation at le Blanc Cabos the most wonderful vacation and great service ### 5/5 — Amazing Place *2021-06-21, version 1.3.0* If you are looking for a place where you can find: - Dedication to provide great service - Amazing way to make feel comfortable and relax - Attention to detail - Extra mile to make your stay feeling like in Heaven It’s only one name: Le Blanc ### 5/5 — Wonderful trip *2021-05-16* Spent 5 days 4 nights at the resort and had a wonderful relaxing experience. The staff could not be nicer and more accommodating! The facilities were immaculate and spotless . Gym had great equipment and spa was beautiful! The food was fine but as expected for an all inclusive. Would definitely come back! ### 5/5 — Post pandemic trip to Le Blanc Los Cabo’s *2021-05-02* Could not have asked for a better experience. We are Diamond members and were treated like royalty. Our concierge, butler, and dining staff were out of this world. They were so helpful, genuine and service oriented. If you want an amazing spa, pool, beach and dining experience, book here! ### 5/5 — Day 2 *2020-11-05, version 1.2.8* So far simple amazing. The choice of food was spot on. The food itself was amazing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*