# Le Tote - Fashion for Rent — user reviews > 112 indexed App Store user reviews of Le Tote by Le Tote, Inc., rated 3.80/5 from 2,121 ratings. - Source: https://appshunter.io/ios/app/le-tote-fashion-for-rent/id998774685/reviews - App overview in markdown: https://appshunter.io/ios/app/le-tote-fashion-for-rent/id998774685.md - Rating breakdown: 5★ 1,290 · 4★ 175 · 3★ 112 · 2★ 128 · 1★ 416 ## What do users think of Le Tote? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 👍 Customizable tote selection - 💳 Affordable rental service - 👍 Good customer service **Cons** - 🐛 Inability to cancel/pause subscription - 🕰️ Slow delivery and processing times - 🛒 Limited clothing selection and availability - 💲 Overpriced for quality of service **Commonly reported bugs** - Broken/non-functional app features - Incorrect billing and charging issues - Unresponsive customer service **Most requested features** - Ability to filter by brand, size, and color - Option to purchase rented items at a discount - Improved algorithm to better match user preferences - Easier cancellation and pause subscription process ## Newest reviews (20 of 112) ### 1/5 — Company is Crumbling *2024-02-17, version 4.9.6* App is not working correctly and company has stopped providing any service. They are stealing money from members. There is no way to cancel your subscription other than canceling your credit card. ### 1/5 — Customer Service *2024-02-16, version 4.9.6* It’s impossible to have someone from customer service return a message. There is no phone number or email that I can find easily and it’s been weeks with unanswered requests. Also the features inside the app don’t work. I can’t delay my plan there either. This was a great platform until a few months ago. ### 1/5 — Fraudulent company *2024-02-16, version 4.9.6* This company is a scam - please do not sign up for this service. The only way to cancel after signing up is to contact them, but they have shut down their communications, so customers are continuing to get charged on their credit cards despite not receiving service anymore. ### 1/5 — Will not cancel! Beware!! *2024-02-15, version 4.9.6* They will Not let me cancel. Going to report and dispute. ### 1/5 — Nearly impossible to cancel subscription *2024-02-14, version 4.9.6* I have been trying to cancel my subscription for 5 months. The cancelation button on the app and website doesn’t work, and customer service has not replied to any of my emails. I do not recommend subscribing to this service. ### 1/5 — No place to close my account! *2024-02-13, version 4.9.6* I want to close my account to save money and because I don’t use it anymore. I accidentally got charged because it won’t let me put it on hold again until the last minute. I was sick and somehow missed the deadline. I don’t remember getting an email to pick my new box either but whatever. Also, you can only see the full lineup of clothes from the actual website, the app restricts clothing. And you can’t filter out maternity clothes, how dumb is that!! ### 1/5 — No way to pause or cancel *2024-02-13, version 4.9.6* The app is outdated (has an announcement about a warehouse update from a year ago). The help desk is disconnected. The Pause subscription button isn’t working, but it will let you change your subscription and buy things. I tend to hold on to my totes, but I returned it 2 weeks ago and never had a new tote compiled or any text reminders to select items. This used to be good - had a lot of nice maternity selections and pretty accessories, and I probably bought more pieces than I should have. I’m sorry to see it go downhill. ### 1/5 — Selection is terrible *2024-02-13, version 4.9.6* I used to love Letote. I’ve had a subscription for years. Lately, the selection of available clothes is terrible. I can’t find anything I’m excited to wear and I see the same stale clothes on there from years ago. I will come back the minute their selection improves. ### 1/5 — STAY AWAY! *2024-02-12, version 4.9.6* If I could give 0 star I would. Company has gotten rid of all their customer service and online help. Also emails and phone number is disconnected. They take your money and don’t let you suspend or cancel account. ### 1/5 — Can’t contact Le Tote *2024-02-10, version 4.9.6* Unsure what happened, used to have the best customer service now you can’t contact them. I can’t edit my membership, skip a month or cancel. This is ridiculous! ### 1/5 — Slow return and processing *2024-02-09, version 4.9.6* In reality, with the slow turn around on totes, you can only really get one a month, even if you only keep it for a week. Every time I send one back it takes 4-5 days to pick a new one and then about a week to process and several days to ship. It’s disappointing. ### 1/5 — Do not do it *2024-02-09, version 4.9.6* They are out of business, but are still charging for services but not providing product. ### 1/5 — Used to be great but not anymore *2024-02-08, version 4.9.6* I’ve used LeTote for almost 8 years. In the beginning they were awesome. Since Covid the selection of clothes has gone significantly downhill. Delivery times are terrible. I used to get totes in 2 business days; the past year my average tote delivery time was 2 weeks. Also, customer service is nonexistent. I put my account on hold after not receiving a tote in time for vacation, and now it’s reactivated without opportunity to put it on hold again. I’ve reached out to cancel multiple times to no avail. Avoid this at all costs. ### 1/5 — Terrible *2024-02-07, version 4.9.6* Defective app and chat function. No one ever responds and I can’t cancel or put my account on hold. Scam! ### 1/5 — Impossible to pause or cancel *2024-02-06, version 4.9.6* The app no longer supports pausing a subscription, the help link is broken, no one answers emails…I’m honestly not sure if this company even functions anymore. Will I be charged even though I’ve tried multiple times to cancel my subscription? I’m expecting I’ll have to dispute a charge with my credit card, this is really messed up. ### 1/5 — No response ! *2024-02-06, version 4.9.6* I’ve been messaging you for 2 weeks now. My tote hasn’t shipped & nobody responds to emails or phone calls. I need my money back. ### 1/5 — totally a waste *2024-02-06, version 4.9.6* they have no customer service. i have been trying to cancel my subscription for months. they charged a credit card that i do not even have on my account. how is that possible?? they are a scam at this point in my eyes. DONT SIGN UP! ### 1/5 — Has gone downhill *2024-02-04, version 4.9.6* Le tote used to be great and I never had any issues. Now it takes a long time to activate my new le tote and the new clothing arrivals have seemed to stop. I joined Nuuly instead and now I can’t cancel this subscription because they have stopped communicating via their inbox or chat bot. I have submitted a complaint to the BBB at this point. ### 1/5 — Charging me but no clothes *2024-02-04, version 4.9.6* Le Tote is charging me but has not sent the tote they were supposed to send in December and now January. Their help site is non-existent and there is no way to cancel the subscription. ### 1/5 — Fraud *2024-02-03, version 4.9.6* Company went bankrupt and now customers are unable to cancel their subscriptions. Still getting monthly charges despite not receiving any totes. Had to call my bank and put a block on the charges. Do not sign up! Would give zero star is possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrated *2026-03-13, version 4.9.6* I have downloaded this app on three separate occasions and it doesn’t work! When you sign in to make profile thru apple it says “error Latote server” is this app only for android or is it broke or am I doing something wrong. Would love to check out and see what they have to offer. ### 1/5 — Nonexistent *2025-02-25, version 4.9.6* They continued charging me a monthly fee despite not having any clothing to rent or buy. They claimed they were switching warehouses, but it’s incredibly unethical to charge customers for a service that is nonexistent. I used to love them and was religious about buying at least 2 pieces a month. I ended up filing a complaint with my bank because they never responded to any of my calls, emails, or online chats. ### 1/5 — No longer in business but still charging credit cards *2024-04-07, version 4.9.6* I was also unable to cancel my subscription and they kept charging me despite no longer sending totes. I couldn’t get a hold of anyone so I had to start submitting disputes to my credit card company to have their charges reversed. ### 1/5 — Remove the app - company is not operating *2024-03-10, version 4.9.6* Updating my review. If you check the website, it's not functioning as of mid-February. I stopped getting charged and I can no longer access my account, as if it's been cancelled. Please remove the app so people can't inadvertently sign up - is that possible? Here's my original review from Feb: I've been a customer for years. They were fine for a long time. All of a sudden the company has gone dark. Their phone and chat bot don't work, nobody responds to email. I put my account on hold and returned my tote, I still get charged every month even though my tote was registered as being picked up at the other end. I followed the instructions to cancel my account but you can't because there's nobody at the company to respond. I lodged a compliant with the FTC and BBB as have many others. They stopped responding to the BBB a year ago. Now I have to dispute the charge on my credit card every month because I can't successfully cancel or even put my account back on hold. The bank can't block them because technically they are a legitimate business. Do not sign up. ### 1/5 — Don’t do it *2024-03-06, version 4.9.6* I am having to have my credit card company help fight my charges. There is absolutely no way to reach Le Tote. Their website is offline. Their phone number is invalid. Anyone getting charged, go to your credit card company and try and fight as many charges as you can. Apple needs to remove them from this platform. ### 1/5 — BEWARE of this scam *2024-02-27, version 4.9.6* Like all the other reviews have stated, they will never respond to anything and won’t let you cancel. They will keep charging your card. You’ll have to file a claim with your credit card company. Absolutely infuriating. Somehow they still are operational enough to send customers clothes (mediocre clothes) but everything else is not operational. Is this company bankrupt?? No clue what is happening. Whatever you do, do NOT sign up and do NOT give this company your credit card. You will never be able to cancel and they will just keep charging you $100 every month. You have been warned. ### 1/5 — Skip versus Cancel *2024-02-19, version 4.9.6* Looks like the system is trying to force the customers that cannot get their cancellation through to take a TOTE. I’ve tried for over a year to cancel, so until it cancels I have been “skipping a month”. I hate they make this so hard! ### 1/5 — I miss the old Le Tote *2024-02-19, version 4.9.6* Le Tote is not what it used to be. There are delays in shipping, there are delays is updating the next box and the help center doesn’t work. I use to love it, now it’s more of a pain. ### 1/5 — Charging customers who have paused accounts and now not responding *2024-02-18, version 4.9.6* I have been pausing my account during the pandemic and suddenly it will not let me pause and has started charging but I have received nothing. Customer service emails are not responded to and I have filed a claim with my credit card. When you click through now to reach them it says they no longer use the service for customer care! Clearly they are closed or bankrupt and customers are getting short end of the stick. ### 1/5 — Business shut down without customer communication *2024-02-17, version 4.9.6* Le Tote was bought out and still has their app running. Le Tote do not have customer service and will not return an email. Le Tote do not have a working phone number. Le tote cannot confirm that they’ve closed an account. ## Most praised reviews (10 highest-rated) ### 5/5 — App is great; service is getting slow *2019-09-28, version 4.0.0* I’ve been a Le Tote customer for several years, and it has generally been a positive experience. I’ve noticed lately that the service is getting slower and slower. I used to be able to return clothes, select new items, and receive them within a few days. Now each step takes so much longer. If I’m requesting an item for an event or trip, I could do this confidently in the past. These days, I’m very unlikely to receive items when needed. I don’t feel like I’m getting my money’s worth anymore and thinking about canceling. ### 5/5 — I love it! *2019-04-12, version 3.4.0* The app is easy to use and there is a nice selection of clothes to choose from. (I order only office wear, so don’t depend too much on the daily weather and am not trying to set trends.) I hate shopping and don’t have much time. In stores I have often bought things I regretted later. LeTote saves me time, reduces my stress level and let’s me try new things. If occasionally I don’t like something, it’s not a big deal. It took me maybe three totes until I had a good idea of what I liked. Since then I almost always enjoy what I order and for the most part the clothes fit well. The quality of the clothes is much better than what I would usually buy in a store, and the selection is broader than what I have easy access to in stores in my area. I also like that I don’t have to worry about caring for the clothes. (I have way a of messing things up in the laundry.) I usually don’t buy clothes from LeTote but I have purchased a few items at a very good price. LeTote once made a small mistake on my billing, but immediately responded to my email, corrected their mistake and gave me a gift certificate as an apology. LeTote has changed my life for the better. I recommend it to people who are busy, don’t enjoy shopping in stores, and prefer a steady budget over unpredictable expenses. ### 5/5 — A Must Have *2019-02-14, version 3.1.0* This is the best subscription service option for working women and any women looking to spice up her closet by far. There is a mixed variety of selections and customized options every time!! I can’t get enough. And the option to purchase is so affordable when I do find that must have item in my tote!! I been in this since the beginning, I think (going on 4 years now) and I’m glad I stayed for the long haul. The selections have gotten even better with time. I almost always (98% of the time) get items that fit to a T based on the honest measurements I provided and that’s a big plus in my book, because it’s not a good feeling when you love it but it doesn’t fit!! Thank you to everyone at LeTote for all the women you have inspired with fashion, flexibility, and affordability! You are amazing. ### 5/5 — Letote is life changing *2018-12-05, version 2.9.4* In an ideal world, I'd open my closet each morning and have something new to wear - every day. Le Tote provides that experience. I'm wearing trendy, well-fitting items a few times per week without racking up the serious debt I'd incur if I purchased these items. If you’re anything like me When We score the big date night out, I love to have something trendy and fun to wear, but I don't like to repeat clothing, so I don't spend a lot of money on Saturday night attire. Le Tote has options that fulfill all my needs and allow me to keep my 'no repeat' reputation. ### 5/5 — The end to nothing to wear *2018-10-29, version 2.9.2* I’ve tried a lot of the sites of styles being Shipped to me and nothing so far as been a match. Le Tote sent me my first box and all items where my style, but with all things size and fit are different, so not all things fit.. however if it did I would have worn all items because style was on point.. the best thing is I can wear and send back.. Yes I’m one of those people who don’t like to wear the same thing over and over. I can’t wait to see what I get for November.. excited to see and wear. I adjusted size so I have faith that all items will fit. ### 5/5 — Wardrobe life saver *2018-10-25, version 2.9.2* Been with Letote since 2015 and it’s a life saver!! I travel constantly so not having to buy thick sweaters just because I have to take a meeting in Chicago in February is fantastic!! I’ve taken their stuff to Africa, South America, Europe a dozen times and I always find something I can use. I see some complain about availability maybe they are not an average size and less is available to them? Never had that problem! Also customer service is amazing I’ve had some issues with mail being stolen or sending back a purse with my keys in it and they always advocate for the customer. ### 5/5 — Member since August of ‘15 and Love It!!! *2018-10-23, version 2.9.2* This app has changed the way I dress - I have downsized my closet to the items I actually wear (for one) and two, I’m able to try on-trend styles that I would usually never pick out otherwise. The quality of the offerings as well as the selection has improved immensely over the past three years, as has the speed of Tote turn-around. I admit I’m more forgiving of the growing pains as Le Tote is a small start-up and I’ve been a customer for so long, but I’ve only had A++ experiences with customer service and very few disappointments. It bothers me to see reviews with stars docked for clothing fit (? that’s not their fault) but availability of clothing HAS seemed to shrink lately. I chalked it up to demand exceeding supply. In any case, it is my favorite clothing app and I love being able to buy what I like at a discount - like a fantastic high-end second-hand clothing store. ❤️ ### 5/5 — Best thing I’ve ever done *2018-06-10, version 2.6.3* Le Tote is amazing!! I live in a small studio and don’t need to fill my closet with new clothes every month and don’t have time to shop second hand stores on the regular. Enter, Le Tote! Amazing clothes that I can surprise myself with or plan ahead for upcoming events, everything is excellent quality and I haven’t been disappointed with any item. Only concern is that there are so many unique items I fall in love with my closet runs the risk of expanding... but knowing that I can always go back to great finds and get a great deal in the items I want to keep make it the best subscription service I’ve ever subscribed to. ### 5/5 — Awesome service and app! *2018-06-02, version 2.6.3* I have been using LT since March 2015 and I just counted up my totes and I am on tote 115! Just thinking of all the money I saved not having to buy new work clothes...it’s great! I’ve seen great improvements in the app over the years and I think the usability is excellent. Of course I have a few suggestions: - since I am a 3+ year member I do see some of the same clothes appear in the swap results. It would be nice if there was a “last sent” indicator to know if/when I have recently received this item. - when choosing accessories, it would be cool to see a tiny inset of the clothing items so it’s easier to match. Or even a revised new “suggested” accessories if the system sees you’ve swapped clothing items. -I don’t find the weather/temperature sort feature to be very helpful. - looking at my 114 previous totes you would think there would be better ML to understand that I have never selected a dress yet dresses often appear in my curated list. Come to think of it, I think I’ve swapped 98% of the times selected for me. Keep up the great work! ### 5/5 — Affordable and easy *2018-04-28, version 2.6.2* I been using Le Tote for a little over a month. I love the fact that I can order as many totes as I can in a month for one monthly fee. Also Le Tote will choose clothing for me that I review and I am free to replace any item they picked with anything i choose. The time between dropping a tote off at the post office and receiving my new tote is about 4 days. How much faster can they be? The customer service is outstanding! If you have any issues and I mean any they quickly resolve it and usually add a garment or extra week for free. I can’t see how anyone could complain. The only cons I can come up with is I find it is very hard to find pants in my size. I am on the larger size so perhaps if I were smaller there would be more of a selection available in my size. Also this is April, warmer weather is coming, I am hoping to see more summer outfits. That remains to be seen. If not then I will put my account on hold for the summer and begin again in September. But for now I have to say I am completely enjoying Le Tote. I look forward filling tote after tote with clothing from my very full virtual closet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*