# League - Better Benefits — user reviews > 82 indexed App Store user reviews of League by LEAGUE Inc., rated 4.60/5 from 366 ratings. - Source: https://appshunter.io/ios/app/league-better-benefits/id952832544/reviews - App overview in markdown: https://appshunter.io/ios/app/league-better-benefits/id952832544.md - Rating breakdown: 5★ 308 · 4★ 23 · 3★ 8 · 2★ 5 · 1★ 22 ## What do users think of League? Overall sentiment: negative **Pros** - 👍 Easy claim submission process - 💬 Responsive customer service and chat support - 📱 Clean and intuitive interface design - 🏥 Helpful health concierge services - 🎯 Convenient access to benefits information - 🛍️ Useful marketplace with deals - ⚡ Quick turnaround on approvals (historically) - 🎁 Wellness programs and points system **Cons** - 🐛 Persistent login issues and forced re-authentication - ⚪ Blank/white screens after login - 🔄 App crashes frequently - 🐢 Extremely slow app performance - 📵 Face ID authentication doesn't work reliably - 🔐 Two-factor authentication glitches - 📱 Poor iPad/tablet optimization - 🚫 Mobile website redirects to broken app - ⏳ Slow claim processing (2+ weeks) - 🎯 Confusing navigation and UX - 💰 Expensive products being aggressively marketed - 🔌 High data usage requirements - 📊 Points system devalued significantly - 🖼️ Limited image upload functionality for claims **Commonly reported bugs** - Login screen loops and redirects - Blank white screen after authentication - App crashes on launch or when opening specific features - Face ID not persisting between sessions - Two-factor SMS authentication fails in app - Session timeout forcing constant re-login - Claim submission duplicates - Document upload failures - UI elements not scrollable or clickable - Text rendering issues (white text on white background) - App freezes and unresponsiveness - Location services prompt without 'Not Now' option - Wallet widget malfunction - Inconsistent performance across iOS devices - App forces redirect to itself when already in app **Most requested features** - Persistent login/session management - Functional Face ID implementation - Improved iPad and tablet responsiveness - Better claim submission flow with multiple file support - Desktop website as functional alternative to app - Apple Wallet integration - Faster claim processing times - Clearer navigation and simplified UI - Reduced pop-ups and notifications - Better marketplace checkout with payment method selection - Insurance card details in wallet feature - Improved performance on LTE/3G connections ## Newest reviews (17 of 82) ### 3/5 — Submit claim *2026-05-12, version 5.126.0* No idea why the “Submit Claim” isn’t posted right in the home page. Always have to waste time clicking around to remember where it’s buried ### 3/5 — Can't update on mobile iPhone XS Max *2025-04-28, version 5.122.0* It keeps saying update but nothing happens. ### 4/5 — I can’t update *2025-04-07, version 5.122.0* It keeps saying update but nothing happens. I have iPhone 10 or XS Max ### 1/5 — Cannot see Coverage *2024-11-03, version 5.116.0* I’m unable to see all of my Coverage since the last app update. ### 1/5 — App crashes every time. *2024-10-24* On a brand new iPhone 16, the app crashes when opening "get care, view benefits and coverage, and finally wallet. The app immediately crashes. After uninstalling and reinstalling, the app crashes like before. Direct support for the app seems nigh impossible to find. ### 1/5 — Blank screen after I attempt to log in *2024-08-18, version 5.113.0* The worst part about this service is that when the app doesn’t work, you can’t log into the website on your mobile device because it only redirects you to the app. Even if you request the desktop version of the website, it won’t load. The effective result is being unable to access my employment benefits if I don’t have PC access — including health insurance information. ### 2/5 — Does not work *2024-08-13, version 5.113.0* The app does not open when I log in. Works fine on a computer ### 1/5 — Does not load after login have to reinstall every time *2024-08-07, version 5.112.0* I have to keep deleting the app after every use and reinstalling it again as once you sign out it does not reload when you login again with credentials. Just get a blank page with league sign on top of the page. How do I resolve this. It’s a pain to download over and over again when you want to use it. ### 1/5 — Useless product *2024-05-06, version 5.105.1* I find this product totally useless from the perspective of a claimant. The customer chat merely reads out the information that is already provided on my health provider’s page, they are always unable to explain things that are not already explained by the health provider. I always end up having to contact Manulife to resolve all my queries. Unless there are benefits for my employer, it is unclear what the value proposition of League is. ### 1/5 — Can’t login via email/password *2024-03-27* Everytime it kicks you back to the login page. Super annoying ### 1/5 — Can’t sign in on mobile *2024-03-27, version 5.103.0* My login requires a SMS TFA that is completed on the browser, but when in app, after i enter my credentials, it glitches and redirects me back to the login screen. I’ve tried this multiple times and an sure it’s broken, you need to fix it so that SMS authentication works on the mobile app ### 1/5 — 2 weeks+ for claim approval *2024-02-15, version 5.100.0* What a shame. Customer service is doing all they can but claim approval takes 2 weeks, not a great experience overall ### 2/5 — 2 week wait times to get claim approved *2024-02-10, version 5.99.0* League used to be good. Now their wait time is 2 weeks to get a claim approved. They really dropped the ball! This is terrible, as when you buy an item you have to wait two weeks to find out if your claim will be approved. By that time you won’t be able to return it anymore, as you’ll likely have used it, in case your LSA doesn’t cover it… Their approval time was 24 hours before… Such a shame! ### 1/5 — Slow processing of claims *2024-01-24, version 5.98.0* Processing of claims at minimum 10 business days which translate to half month. That’s the slowest so far! ### 1/5 — Login broken *2023-08-27, version 5.89.0* I cannot login to the app anymore. It just reloads to the login screen with no error message. If I login in a browser instead (still on my phone), it sends me a verification code which I entered. It then forces me to switch to the app which, as mentioned, doesn’t work. ### 1/5 — They keep adding pop-ups to the health journeys *2023-05-23, version 5.82.0* I like doing the activities for the points, but the devs keep adding stupid pop-ups that serve no purpose. First we got “Achievements” that mean nothing, award no points, but require more taps. Now there is a new gif of a woman on a bike that gets in the way every time. This is really annoying. Stop adding speed bumps to the user experience. Your app is already slow enough! Edit: They gave now added a points pop-up that appears atop the lady-riding-bike pop-up. ### 1/5 — Slow *2023-04-26, version 5.80.0* Too slowtr ## Most critical reviews (10 lowest-rated) ### 1/5 — The app does not work *2026-07-11, version 5.127.0* The app just get stuck on loading screen after logging in, the app does not work at all, please fix ### 1/5 — Not loading *2026-07-10, version 5.127.0* It’s getting stuck and not loading anything after I’ve logged in even after waiting for quite a while ### 1/5 — App is sooooooo confusing *2026-06-22, version 5.126.0* The interface is basically non functional. Through numerous menus to get to your cards. There’s parts that are league and parts that are your insurance company. Basically takes forever to find anything and crashes constantly. Random error messages constantly. Almost as bad of a user experience as crave. Support is incredibly dismissive. ### 1/5 — Doesn’t work gives error when trying to login not associated with login info *2026-04-20* Trash app is terrible as a health benefit management app seems to be more concerned with selling their overpriced products that they shove in your face when all you want is your benefits info and can’t use the website to bypass the app not working immediately tries to kick you to the app after successfully logging in ### 1/5 — Not working after update!!! *2026-01-23, version 5.126.0* Logon and doesn’t get anywhere!! ### 1/5 — App doesn’t work is signing in through Google or Apple ID *2025-03-30, version 5.122.0* Needs to be fixed. Doesn’t work on the website either unless you sign in then refresh the page ### 1/5 — App Doesnt load *2025-03-02* Every time I try to load the app, all I see is a blank screen after attempting to log in. ### 1/5 — App doesn’t work *2025-02-22, version 5.120.0* I haven’t been able to use the app for 6 months because after sign in it goes to a white screen. ### 1/5 — App won’t open/website wants you to use app *2025-02-11* Frustrating standing at the dentist trying to get plan info and the app just freezes on the loading screen on my iPhone and the league website wants you to “use the app it’s better” ### 1/5 — App hasn’t opened in months *2024-11-05* App goes to a blank screen after sign in and redirects back to the sign in page. Can’t use the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app *2025-07-15* It is so easy to use and everything I need is right there in one place. It comes with my highest recommendation. ### 5/5 — Best app for benefits out there *2025-07-06, version 5.125.0* This is the best app for benefits, info, help and submitting a claim. Easy to use, and the customer service is always there to help in a timely manner. I believe every company should be using their services and have their employees connected to this app ### 5/5 — Deadlee *2024-01-30, version 5.99.0* I like this app it’s very helpful in my life and poitive doing the tasks ### 5/5 — Speed and Efficiency *2022-11-13, version 5.68.0* I have found the submission of health claims easy to do. Good app. ### 5/5 — Greatest health app *2021-12-06, version 5.44.0* I am so excited that league is what my company uses. Every experience has been amazing they have helped me easily set up doctors in my new city, supported all my health concerns and provided awesome articles for me to take charge of my own health journey. 6/5 stars ### 5/5 — bad ui on iPad *2021-11-29, version 5.43.0* UI, UI, UI. Please try the UI on iPad. ### 5/5 — App is very slow and crashes all the time *2021-11-20, version 5.43.0* Need to improve the app. Even after updating it every time there’s a new update it keeps crashing. Face ID isn’t working anymore even if you set it up every time you log in to the app and you still need to input your password. App keep freezing. Lifemarket only offers one view for products and no feature to see other pictures or views making it difficult to see the product and decide. Other than that app is very handy when you need it to chat with them and submit receipts. ### 5/5 — Best health benefits ever *2021-08-28, version 5.37.1* Painless claims. Excellent programs for my health and wellbeing. Love League! ### 5/5 — AMAZING *2021-08-19, version 5.37.1* Customer service 10:10 Platform 8/10 Communcation with retailers 10/10 This app is just fantastic 😊 ### 5/5 — Simply the best *2021-08-09, version 5.36.0* Easy to use, fun and friendly, shows care, quick turnaround times, and visually appealing? I mean, what more would you want? Thanks League for being you 💕 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*