# LeapFrog Baby Care+ — user reviews > 72 indexed App Store user reviews of LeapFrog Baby Care+ by VTech Inc, rated 4.70/5 from 248 ratings. - Source: https://appshunter.io/ios/app/leapfrog-baby-care-plus/id1642260285/reviews - App overview in markdown: https://appshunter.io/ios/app/leapfrog-baby-care-plus/id1642260285.md - Rating breakdown: 5★ 209 · 4★ 20 · 3★ 4 · 2★ 3 · 1★ 12 ## What do users think of LeapFrog Baby Care+? Overall sentiment: negative **Pros** - 👍 Easy setup and quick installation - 📱 Multi-user access from multiple phones - 🎥 Good image quality when working - 🔄 Easy WiFi network switching - 💬 Remote viewing from anywhere - 🌙 Night vision capability - 🔊 White noise and sound features **Cons** - 🐛 Frequent app crashes and freezing - 📡 Constant disconnection and offline issues - 🔌 Requires frequent rebooting and unplugging - ⏱️ Slow to connect and load - 🔔 Notifications frequently fail to send - 📹 Motion detection recordings fail to load or play - 🔊 Cannot mute audio in app - 📵 Screen locks during monitoring - 🌡️ 1080p resolution fails to save - 🔐 Intrusive photo access requests - 🔥 App runs hot and drains battery - ⚠️ Recent updates delete photos and videos - 🎚️ Volume controls unresponsive **Commonly reported bugs** - QR code scanning fails to recognize codes - Profile names reset to factory defaults after app restart - Motion detection memory fails to load saved footage - App crashes during camera setup - Login and account creation failures - Settings fail to save with error messages - Camera automatically removed from app without user action - App won't connect via WiFi, only works with mobile data - Playback shows 'file not found' error - App crashes when accessing settings - Recent update deletes all stored photos and videos - Volume automatically unmutes when app opens - White noise audio cuts out when motion detected - Light indicator turns off unexpectedly **Most requested features** - Picture-in-Picture mode for iOS - Prevent screen from locking during monitoring - Widget functionality for quick access - Day/night mode toggle on main screen - Ability to save and download recordings - Manual QR code entry option - Temperature calibration adjustment - Guest role with full access controls - App stability improvements ## Newest reviews (14 of 72) ### 2/5 — Bad connection *2026-07-28* I find my camera constantly going offline despite being by connected to the wifi and sometimes I have to restart the camera 5-10 times just to get it to connect, which isn’t ideal when the baby is napping in the room. **Developer response:** Dear customer, could you please try resetting your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 2/5 — ok when it works but too late when it doesn’t *2026-07-11* it will just randomly stop notifying me for no given reason, i’ve tried resetting and it’s not helped. very upsetting for me and baby when i may be at the other end of the house and don’t know she’s woken up, or at night when i wake up to her screaming because ive not been notified of her initial wake up and she’s been waiting 🥺 i can also almost never view the motion captures which is very annoying. it’s a great concept but it’s just poorly executed ☹️ needs a lot of fixes in my opinion **Developer response:** Dear customer, could you please try resetting your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 2/5 — App is buggy and frequently stops working. *2026-03-12* App is buggy and frequently stops working. You constantly have to “reboot” and/or unplug to fix the issue. ### 2/5 — Baby monitor *2025-09-18, version 2.25.5* Camera never works when you want it to, unreliable wouldn't buy again. ### 1/5 — Profile name keeps resetting after changing it *2025-07-24* I have multiple cameras, and I need to rename the profiles to something meaningful so the push notifications make more sense in terms of knowing which camera is alerting. No luck. Every time I rename a camera profile it resets to the factory name once i exit the app and reopen it. SO FRUSTRATING. PLEASE FIX!!!! Been like this for many months! EDIT: in response to developer comment — I have tried explicitly logging out of the secondary account and a trying to update. It does the same thing, the profile name still reverts when only the primary user is logged in. Please look into this bug further, I’ve been using the app for 1+ years and it’s extremely frustrating. **Developer response:** Thank you for your feedback, and we apologize for the frustration this issue has caused. When a camera is shared from a primary account to a secondary account, settings like the camera's name can only be permanently changed by the primary account owner. Any modifications made from a shared account will not be saved. ### 1/5 — Profile name keeps resetting after changing it *2025-06-03* I have multiple cameras, and I need to rename the profiles to something meaningful so the push notifications make more sense in terms of knowing which camera is alerting. No luck. Every time I rename a camera profile it resets to the factory name once i exit the app and reopen it. SO FRUSTRATING. PLEASE FIX!!!! Been like this for many months! ### 1/5 — Garbage *2025-05-30* This app is the biggest piece of garbage. If you found the right app that is, because they have different apps for different devices. It goes offline constantly, does not adopt any Apple guidelines for ease of use (It restricts third party apps that allow you to paste your password) and it's the only app that I could potentially roast a chicken on the back of my iPhone after 2 hours use - because it runs so hot. **Developer response:** Thank you for sharing your feedback. We understand your frustration and appreciate your detailed comments. We can forward your findings to the developer for further review. For the offline issue, could you please try resetting your camera to see if that helps? If you continue to experience problems, let us know and we’ll be happy to assist further https://leapfrogbabycare.com/support_form ### 1/5 — Updated app and lost usefulness *2025-04-26* I primarily use the remote view through app option, because our leap frog screen doesn’t hold a charge. Everything worked just fine before the update. This new updated app refuses to acknowledge the camera pairing QR code. Zero help or response from tech support. So I now have a useless paperweight. **Developer response:** Could you please contact our customer support again at https://leapfrogbabycare.com/support_form. with your camera model. We will resolve this promptly for you. ### 2/5 — Latest update not great *2025-04-25* Why have you taken away the ability to switch between day and night mode on the main screen? This was really useful before. Never understand why a feature would be removed from any app, rather than just improving it!? ### 1/5 — Already broken *2025-04-14, version 2.25.5* After 48h is not connecting anymore to WiFi……. ### 2/5 — Unreliable *2025-03-08* The app crashes and takes a long time to load most of the time. The app says the camera is offline a lot when it is turned on and providing notifications. You therefore can’t see your baby even when it’s notified you that they are moving or making noise. Sometimes it will fix if you close and open the app multiple times, but even this doesn’t always work. None of the additional features work despite redownloading the app and trying it on different devices. It’s a bit of a worry when monitoring your baby is reliant on such an unreliable app. I’ve contacted customer service about the issue twice and haven’t heard anything back. **Developer response:** Hello, thank you for your review, we would like to have a better understanding of the issues you are having. Please contact our customer support again at https://leapfrogbabycare.com/support_form quoting "hsnducjek" as a reference. ### 1/5 — Motion detection recordings not working. *2025-02-11* This is my second device and it has the same problem as the first. It will not record motion - which I feel is the major, if only benefit of having the “smart” feature. When this happened with my first camera, as it just randomly stopped working, I was told to return for a replacement. But the replacement has done exactly the same thing. I’m glad I held out before doing a review, as with the feature working the camera is brilliant, but just another not-smart camera without this feature for us. Bitterly disappointed. I would avoid! **Developer response:** Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 2/5 — Not great *2025-02-11* Been using this 9 months now and I have some frustrations - 1080p never working, I just get the error ‘couldn’t save settings’ - playback for recorded movement clips rarely works, very inconsistent and maybe one clip will load and then it says ‘failed to load’, so it feels pointless recording the movements. **Developer response:** Dear customer, could you please try to reset your camera unit. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 1/5 — Why *2025-02-10, version 2.25.5* My toddler as some how ended up climbing out of his cot… no problems right as the camera would have recorded it? Nope it did not another fail from this monitor. The monitor is For £100 it truly isn’t worth buying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not so good records but doesn’t play. *2026-06-30* Camera detections do not play back. There’s no way to view them app doesn’t let you see any recordings. **Developer response:** Dear customer, could you please try resetting your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 1/5 — Glitchy. Photos and videos gone. *2026-05-03* This app is so glitchy and along the way one of the updates has removed all of the memories that were saved to the app. Any new memories also automatically disappear so I’ve now taken to recording the monitor with my phone whenever I want to keep a memory, which is stupid. **Developer response:** We're so sorry to hear this — losing precious baby memories is upsetting. Memories saved in the app are also stored in your phone's Photos app, so please check there. ### 1/5 — Poor engineered pairing process *2026-04-26, version 2.35.0* What idiot manager instructed developers to make the cheapest nastiest pairing process without any diagnostic? Learn the lesson - I will be advising Which! that this app is awful on modern router tech. A 2.4Ghz bodge to save a tiny bit of money? Discontinue all of your poorly tested products that use ancient 2.4Ghz bodges. Dire instructions that just don’t work reliably on different routers and networks. ### 1/5 — Horrible Connection *2026-02-15* What good is this if 90% of the time the app fails to connect? **Developer response:** Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 1/5 — Always disconnecting/offline *2026-01-04* We are forever having to disconnect the camera and reconnect it and it takes about an hour ever time to do this due to how difficult the process is. It is always disconnecting so I’m incapable of accessing the camera or any of the features for that matter. The light goes off whenever it likes and just doesn’t come back on as well as the white noises provided are always cutting out when movement is detected. I honestly thought that this monitor was a great addition and was planning on buying more so I’m able to use them in multiple rooms however after having all these issues I don’t think I’ll be getting anything of this sort from this company again. **Developer response:** Thank you for sharing your experience, and we’re sorry for the inconvenience. We’ve reported these issues to our development team for review. In the meantime, please try resetting the camera as this can sometimes resolve connection and feature issues. If problems continue, please contact our support team at https://leapfrogbabycare.com/support_form ### 1/5 — Worst *2025-12-25* I never leave app reviews but felt the need to mention how bad this one is. Constant freezing, disconnecting, capture photo/video buttons don’t do anything. The old app version is somehow way better **Developer response:** Thanks for flagging this. We’re rolling out version 2.35.0 with bug fixes. Please update via the App Store (it may take a few days to appear). If issues persist, reach us via https://leapfrogbabycare.com/support_form with your device model, iOS version, and steps to reproduce. ### 1/5 — App pointless now notifications have stopped *2025-12-02* App no longer sends notifications and for a camera without a parent unit it makes the camera useless. App also doesn’t update the events for one of the cameras so no previous motions are showing - all settings checked and are accurate, has worked for the last 9 months or so but has suddenly stopped working for events and notifications. **Developer response:** Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 1/5 — Notifications don’t work in app *2025-12-02* I just had to get the Baby Care + after upgrading from a single to dual monitor. Had zero issues with the single, hence why bought the exact same model as a double. However this app does NOT send notifications to my phone? All settings are turned on, yet I’ve never once received a notification. Baby will be crying & moving if I check, yet no notification. **Developer response:** Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 1/5 — The worst! *2025-11-29* I can't record unless I press record. It never tells me there is motion detection just sound. But even then it doesn't record for me to view later I have to be watching the camera app All the time. Inconvenience since this is why I bought the camera. **Developer response:** Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 1/5 — App stopped recording motion events *2025-09-30* The app stopped recording all motion events. It shows no recent activity. I deleted the app and added the camera again hoping it would start recording motion events against but all it did was delete all my pictures and videos. I messaged product support and was told there was nothing that could be done about my lost pictures and videos and gave no support on why the motion recordings stopped recording. The main reason for purchase was to be able to view the motion recordings and save them. Everything is paired correctly; I have no issues viewing the camera on my app or parent unit. **Developer response:** Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ## Most praised reviews (10 highest-rated) ### 5/5 — 5 stars *2026-03-19, version 2.35.0* Easy to set up easy to use, reliable ### 5/5 — Great *2026-03-06* We bought a leapfrog camera over all the super expensive fancy ones and love it. The app works really well. We bought a second one for our second child. We love this camera and app. **Developer response:** Thank you so much for the kind words! We're delighted that your LeapFrog camera and app have been working so well for your family — and we're truly honored you trusted us again with a second camera for your second little one. Wishing you and your growing family all the best! ### 5/5 — Everything I need in a baby camera *2026-01-12* Excellent quality. Quick setup. **Developer response:** Thanks for your review ### 5/5 — Brilliant app *2026-01-07* So easy to change between WiFi networks and gives great image to watch baby. **Developer response:** We're glad to hear you find it easy to use and enjoy the image quality. Thank you for your feedback! ### 5/5 — IT TICKS ALL THE BOXES I LOVE IT *2024-11-01* Really happy so far with the the baby camera and app has so much included cannot fault ☺️ **Developer response:** Thank you for your positive feedback! We strive to provide the best possible experience for our customers, and we're thrilled to know that you are very happy with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. ### 5/5 — Great product ! *2023-09-17* So easy to set up and control. And can set up with multiple family members phones to check in and talk. Love it. Using for a bedridden elderly patient. **Developer response:** Thank you for your positive feedback! We strive to provide the best possible experience for our customers, and we're thrilled to know that you are very happy with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. ### 4/5 — Does what it’s supposed to but fails to load motion detection. *2026-01-12* The camera is great, love that it’s connected to my phone. My partner and I can both connect to it and get notifications and check the camera from anywhere which is great. No need to be within range. The issue I am having is with the motion detection memory. I can see that there have been motion detections and at what times, but when I try to watch the footage back it often fails to load. It started working well for a couple of weeks. But recently just had another update and now I am unable to load saved motion detection. Apart from this issue the camera is great. I hope this issue can be resolved. **Developer response:** Dear customer, could you please try to reset your camera unit and see if it helps. If you still have issues with our camera after reset, please contact our customer support at https://leapfrogbabycare.com/support_form ### 4/5 — Please add widget functionality *2025-04-19, version 2.25.5* Great app, does nearly everything needed. One great addition would be an iOS widget capability for quick access control. ### 4/5 — Some improvements needed *2023-10-10* Overall a good, helpful app. Easy to use, good picture quality. But it would be nice if the app could prevent the screen from locking, just like the other LeapFrog Babycare app does, because when you’re watching the monitor, and your screen keeps switching off every couple of minutes, it gets quite frustrating. Also, an option to turn off the temperature/humidity pop ups, especially when it is such a small margin over what the app thinks is ok. **Developer response:** Thank you for your positive feedback! We strive to provide the best possible experience for our customers, and we're thrilled to know that you are very happy with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. ### 3/5 — Annoying *2024-10-27* Honestly a good app when it works. It continually doesn’t save the settings I’d like and both this and the non plus version both just randomly stop sending me notifications… I don’t realise until it’s too late, would rather a monitor. **Developer response:** To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*