# LeapFrog Baby Care — user reviews > 188 indexed App Store user reviews of LeapFrog Baby Care by VTech Telecommunications Limited, rated 3.70/5 from 140 ratings. - Source: https://appshunter.io/ios/app/leapfrog-baby-care/id1573687235/reviews - App overview in markdown: https://appshunter.io/ios/app/leapfrog-baby-care/id1573687235.md - Rating breakdown: 5★ 73 · 4★ 17 · 3★ 12 · 2★ 11 · 1★ 27 ## What do users think of LeapFrog Baby Care? Overall sentiment: negative **Pros** - 🚀 Good camera quality - 👍 Decent features - 💡 Ability to view on mobile device **Cons** - 🐛 Frequent disconnections and reconnections required - 🐛 Buggy app with many issues - 🐛 Notifications and recordings not working as expected - 🐛 Laggy and slow performance - 🔊 Loud audio when opening app - 🔒 Poor app security and login issues **Commonly reported bugs** - App crashes and freezes - Inability to view recorded events - Camera disconnections and sync issues - Incorrect temperature and settings display **Most requested features** - Dark mode option - Ability to share access with multiple users - Improved volume control and mute functionality - Better notification and event recording reliability ## Newest reviews (19 of 188) ### 3/5 — Disconnected *2026-06-16, version 1.1.18* Camera is good but when it’s working but it disconnects loads and just a pain to reconnect, if your looking for baby cameras I’d look at others instead ### 2/5 — Does not connect properly *2026-05-23, version 1.1.18* The hardware looks great but when I’m at work and trying to see how my little is doing or if I’m the next room, through my phone, it always shows that the camera cannot connect to the wifi ### 2/5 — Buggy and developer doesn’t care *2026-04-25, version 1.1.18* I find it so strange that a company as large as vtech/leap frog would spend so little money to make sure their app functions properly. My main issue with the app is that event recordings will only load sporadically. The developer has responded to this here by having people reset their cameras. THIS IS NOT A CAMERA PROBLEM. It’s an app problem. The videos are being recorded they are just not loading to be viewed consistently. I know this because I will try clicking on the same one over and over and now and then I get lucky and it will load and can be viewed. Super frustrating when you’re trying to figure out what time your kid actually woke up or what happened that made them start crying. At the time of this review, according to Apple, it’s been a year since an update. Other apps regularly send bug fixes and updates. I don’t recommend this baby monitor to friends or family because of the app. It’s going to affect sales eventually if it hasn’t already. It makes absolutely no sense to not spend the money to fix the problems. ### 1/5 — App doesn’t record events like it’s supposed to *2025-11-11, version 1.1.18* I have reset my device and my camera multiple times and the app won’t record any events even though it’s set to record. It used to when I first got it for 1 month and then completely stopped ### 1/5 — Frustrating inconsistency *2025-09-22, version 1.1.18* So much inconsistency in connection of app and parent monitor to cameras. Have 2 cameras and one works while other doesn’t, so it’s not my internet. Goes in and out multiple times per day. Power off and reset all the time. Randomly says to update app for “security” but there’s been no updates in 6mo. Maybe it’s time for an update?? ### 2/5 — Camera Pairing Error *2025-08-15, version 1.1.18* We cannot pair our phones to the viewer and there is no clear workaround to this. Regret buying this product. ### 1/5 — Too many faults *2025-08-13, version 1.1.18* Saved videos won’t open, motion videos won’t open, app won’t open, live video won’t open. I have to refresh the app so many times to be able to for it to work. And even when it works is still glitches. ### 1/5 — Unbrauchbar *2025-08-09, version 1.1.18* Funktioniert auf einem neueren iPhone nicht. Auf dem älteren meiner Frau ohne Probleme ### 1/5 — App does not work *2025-07-19, version 1.1.18* Never had problems in the beginning but now the app dosnt work unless the monitor is turned on which defeats the purpose ### 2/5 — Unhappy review *2025-07-18, version 1.1.18* I’ve had the baby monitors for 2 1/2 years. I had no issues with them until the new update came out now my camera goes off. It says motion and sound detected, but it’s not I’ve reset the cameras make sure the app is up-to-date. I’ve gone into my settings. Everything’s turned sound and video, but I keep just receiving notifications on my phone. That motion has been detected and when I go and look at it, it says no activity detect even though I’m receiving notifications saying that there’s been motion detected ### 3/5 — Parking mode not always available *2025-07-07, version 1.1.18* I love and hate this camera. It’s the only baby camera we have used so I can’t compare it to any other. I have to reset it a lot because the parking mode doesn’t work. Even when I try parking mode on the monitor device it still doesn’t go on parking mode. ### 1/5 — DO NOT BUY THIS CAMERA BC OF THIS APP *2025-06-17, version 1.1.18* This app is so buggy and so terrible, it’s not worth the purchase. If you can still return the camera, do so now. To get the camera to move, I have to force close and restart the app, EVERY TIME. Pulling footage from our baby’s movement events never work anymore since an update, which defeats the purpose of wanting to save milestones. The camera itself is great, but the app is so much junk this is now a GIANT WASTE OF MONEY. ### 1/5 — Needs lots of improvement *2025-06-05, version 1.1.18* Picture is good, features are good but it does not consistently monitor. App continually takes long time to load and often needs to be shut down and reopened to load/connect. Volume starts full blast regardless of phone volume. Company says the are going to fix the volume problem and never do in the updates. Only connects 4/10 times to the hand held device which is supposed to work without wifi. I am very disappointed in this camera. You never know whether it is going to work or not. ### 1/5 — Profile name always resets *2025-06-03, version 1.1.18* I have multiple cameras, I’ve tried renaming them to something that makes more sense. No luck. Every single time after closing and opening the app the profile name resets. Extremely frustrating. ### 1/5 — App “fails to retrieve video” all the time *2025-05-26, version 1.1.18* If you ever want to go back and see if your camera captured a funny moment or something, the app LOVES to say “failed to retrieve video” even after you’ve already watched it. It’s so annoying because I didn’t even have a chance to screen record it before it just trashes the video. ### 2/5 — Motion detection recording *2025-05-18, version 1.1.18* App and farmers is overall good mine doesn't record motion detection on baby like it says it does ie: set recording to do and so seconds mine just shows a blank image that says motion detection , I have my setting to high it doesn't give me the option to adjective the recording time or even set a time ### 1/5 — Terrible app and terrible customer service *2025-04-21, version 1.1.18* Edit: April 2025 - the reply from the developers says this issue has been resolved. It categorically has not been and I think the customer service is horrendous The camera is ok but since the latest update the app won’t work unless the monitor is also switched on which just completely defeats the point of an app. I’ve seen other reviews say a similar thing and we’ve followed the factory reset process but it’s made no difference. Would not recommend this camera if you’re planning on using the app. ### 1/5 — Two baby monitors stopped working, so app doesn’t work anymore *2025-04-07, version 1.1.18* My previous LF925 monitor stopped working so I bought another. Now after a few weeks the second monitor stopped working too. Without the monitor, this app won’t work either. It looks like there was an update that broke the wi-fi connection. Many people online recently had the same problem. ### 2/5 — Awful app *2025-03-23, version 1.1.18* The actual monitor and camera are very good, the picture is good and so is the sound however the app is useless! Doesnt always load, says cameras are offline when they aren’t - we have good wifi so it’s not that thats the issue. Notifications suddenly stop for no reason and recent movement etc doesnt work, never has ## Most critical reviews (10 lowest-rated) ### 1/5 — Connection issues *2026-06-27, version 1.1.18* My handheld device is connecting via wifi but the app says the camera is offline. This is only solvable through multiple restarts of camera and app, which is annoying, takes time and often produces notification sounds that wake the baby. I initially really liked the product but this sucks. ### 1/5 — Cannot sign in *2026-05-23, version 1.1.18* Cannot sign in, create account or reset password. It was working fine until now. Says you need to update the app to keep using it. I got the Plus app and it cannot scan the QR code. What a misery… ### 1/5 — TERRIBLE DOESNT WORK *2026-04-22, version 1.1.18* Don’t bother getting this! Save yourself the money. App and camera aren’t fit for purpose ### 1/5 — App on Macbook Never Opens *2026-03-20, version 1.1.18* It crashes every time I try to open it. Disappointed ### 1/5 — Notifications *2026-03-12, version 1.1.18* Please fix your app. You guys fixed the notifications issue but now I get notified twice with every notification. It hasn’t been recording sound/motion. I can’t look at previous motion detection recordings. I have to close and reopen the app several times before the video will load. I love your monitor, please please release a better version of the app soon EDIT: you told me to restart it and I’ve tried everything. There are other reviews stating the same issue and you continue to just say try restarting. I haven’t been able to see events in my app in close to a year. I’ve just gotten used to it. I’ve already gotten a replacement so I didn’t want to ask for another one ### 1/5 — Stopped working 0 support *2026-01-24, version 1.1.18* Worked well for a while but has stopped entirely. Support is useless. ### 1/5 — It’s not available for Cozyla Calendar *2026-01-23, version 1.1.18* It is a shame that this app is not available for cozyla calendar! The Leap frog baby care+ is, they are owned by the same company! You guys definitely need to fix that and make it available! If one leap frog can be so can the other one! It is already a shame you made two different apps and I can’t have all my baby monitors in one! ### 1/5 — App too finicky *2026-01-01, version 1.1.18* The Baby Care app is what makes the baby monitor extremely frustrating. The pair will disconnect and you will have to delete and then redownload the app. Unfortunate when the system is $400+ retail price in Australia. Other better wifi based systems on the market in my opinion ### 1/5 — Constantly logged out *2025-12-14, version 1.1.18* I wish the camera/app connection or interfacing was better. I am constantly logged out of the app and have to delete the app and log back in for it to work. I’ve had enough of this happening consistently for years. Ready to move on to another product. ### 1/5 — Notifications *2025-12-03* Please fix your app. You guys fixed the notifications issue but now I get notified twice with every notification. It hasn’t been recording sound/motion. I can’t look at previous motion detection recordings. I have to close and reopen the app several times before the video will load. I love your monitor, please please release a better version of the app soon EDIT: you told me to restart it and I’ve tried everything. There are other reviews stating the same issue and you continue to just say try restarting. I haven’t been able to see events in my app in close to a year. I’ve just gotten used to it. I’ve already gotten a replacement so I didn’t want to ask for another one. **Developer response:** Dear customer, could you please try to reset the camera to see if it fixes the motion recording issue. Please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. We hope this helps! Let us know if you have any further questions or concerns. Please contact our customer support team at https://leapfrogbabycare.com/support_form ## Most praised reviews (10 highest-rated) ### 5/5 — Push Notifications *2024-10-15, version 1.1.16* The push notifications stopped working this week. I already reset the device, deleted and reinstalled, and completely factory reset everything. Update: 10-14-2014 Received a response email that they fixed the problem. Thank you for following up, greatly appreciated. ### 5/5 — Notifications *2024-10-14* Thank you for fixing the issue **Developer response:** Thank you for bringing this issue to our attention. We have fixed this issue. ### 5/5 — Great camera & app *2024-09-14, version 1.1.16* Great quality camera & screen. Can view on my phone without issues. Have used for coming up 2 years love it! ### 5/5 — Leapfrog baby monitor *2023-10-22, version 1.1.10* Very good to have so you could do laundry dishes tidy up while the newborn is sleeping I think it is a lifesaver ### 5/5 — No issues for me *2023-04-16, version 1.1.7* I have read the reviews, but I have not had an issue with this app at all. It seems to work great! ### 5/5 — Easy to use *2022-08-27, version 1.1.3* My experience with the app so far has been great! No disconnections and moving the camera remotely is quicker than some of the other cameras I’ve tested. **Developer response:** Thank you for sharing your feedback. We are truly sorry that the monitor does not function as expected. Please contact customer support team at 1-800-717-6031 or by email at https://leapfrogbabycare.com/support_form so we can help to resolve issues promptly. We look forward to hearing from you. ### 4/5 — Overall good purchase *2025-06-01, version 1.1.18* Coming to this monitor after frustrations with Miku monitor, who now also charges a monthly fee for services that used to be included (after purchasing the pricey device). Overall, pretty happy. However, the reason I bought this monitor is the ability to see video playback and movements (see when nanny is putting baby down, is baby actually asleep, etc). The majority of the video playback can’t be seen and shows an error message of “failed to retrieve video.” If I need to subscribe for this feature, that should be made clear. Otherwise it is a bug in the app (I think?) that needs to be fixed. ### 4/5 — Push notifications stopped *2024-10-17, version 1.1.16* Thanks for fixing this issue. Notifications are working again! Seems to be ios 18 issue. Based on new reviews, Others have it too. Please fix. I see the recent notifications within the app, but they are not pushed. I have checked and fiddled with the iphone settings and app settings multiple times. I also deleted and reinstalled the app. ### 4/5 — Notifications stopped *2024-10-14, version 1.1.16* Updated: developers were able to address the issue No longer receiving notifications from the app/camera. Just started this past week. Have reset the camera to factory defaults, power cycled, all notification options are turned on on my phone and still nothing. Buggy, needs to be patched. ### 4/5 — Fine until recently *2024-09-13, version 1.1.16* Updated- bug was fixed with an update This has become unusable in the last month or so. The video is so slow and delayed that there’s no point in using the app. Audio is fine for the most part, but video is sometimes 10 seconds or more behind and plays at half speed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*