# Lebara — user reviews

> 62 indexed App Store user reviews of Lebara by Vodafone Hutchison Australia, rated 2.20/5 from 6 ratings.

- Source: https://appshunter.io/ios/app/lebara/id1480630528/reviews
- App overview in markdown: https://appshunter.io/ios/app/lebara/id1480630528.md
- Rating breakdown: 5★ 1 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 4

## What do users think of Lebara?

Overall sentiment: negative

**Pros**

- 👍 Great user interface design
- 👍 Simplistic and user-friendly app
- 👍 Informative usage meter
- 👍 Express recharge feature
- 👍 Clean and minimalist layout
- 👍 App looks fantastic
- 👍 Solves basic needs
- 👍 Straightforward and easy to use
- 👍 Real value for money
- 👍 Polite and committed customer service representative

**Cons**

- 🐛 Activation issues are rampant
- 🐛 Payment rejections and card issues
- 🐛 Poor network coverage/signal
- 🐛 Data runs out quickly
- 🐛 SIM card activation failures
- 🐛 Terrible customer service experience
- 🐛 App locked to region
- 🐛 Services blocked without notification
- 🐛 No option to update address in app
- 🐛 Difficulty recovering lost number
- 🐛 SIM number not found errors
- 🐛 High cost per GB
- 🐛 App keeps logging out
- 🐛 Cannot make phone calls frequently
- 🐛 Long wait times for customer support
- 🐛 App charged multiple times
- 🐛 Pin reset issues
- 🐛 Invalid input for names with spaces
- 🐛 Data usage discrepancies
- 🐛 Poor porting experience
- 🐛 Blank white screen on login
- 🐛 Money taken but recharge unsuccessful
- 🐛 App and website are awful to use
- 🐛 Cannot save card details
- 🐛 Confusing sign-up process
- 🐛 App not responsive on certain screen sizes
- 🐛 No option to see previous chat conversations
- 🐛 Auto-recharge unexpected
- 🐛 Charges for plan after SIM delivery
- 🐛 Difficult to order eSIM
- 🐛 App doesn't let you follow instructions
- 🐛 PIN created without user input
- 🐛 Poor customer support
- 🐛 Scam for the price paid
- 🐛 No submit/confirm button in app
- 🐛 Network is slow sometimes
- 🐛 Notification sounds even on silent mode
- 🐛 Cannot add ID other than credit card
- 🐛 Proof of ID issues (credit card only)
- 🐛 Not reliable
- 🐛 No 24hr assistant
- 🐛 Password text field triggers numeric keyboard
- 🐛 Camera scan issues for activation
- 🐛 Double data promise not kept
- 🐛 Half of service doesn't work
- 🐛 Network is 3G only
- 🐛 Voice calls dropping
- 🐛 Cannot change information by yourself
- 🐛 App is crappy
- 🐛 App not working after update
- 🐛 Can't open app since recent update

**Commonly reported bugs**

- Chat box design not responsive for iPhone 16 Pro
- App keeps logging me out
- SIM number not found error during activation
- Blank white screen on login
- App charged multiple times for data
- PIN reset not working
- Data usage discrepancies
- App crashes or becomes unresponsive
- Services blocked without prior notification
- Cannot make phone calls frequently
- App not working after update
- Can't open app since recent update
- Notification sounds even on silent mode
- Password text field triggers numeric keyboard
- Camera scan issues for activation
- No submit/confirm button in app for activation
- Cannot add ID other than credit card
- Proof of ID issues (credit card only)
- App suddenly asks for password that was never set up
- Cannot change information by yourself
- App is confusing and doesn't let you follow instructions

**Most requested features**

- Option to upload photo or screenshot in reviews
- Feature to see previous conversation with Lebara
- Dark mode option
- Live data tracking in the app
- Ability to order 180-day deals as eSIM
- Simpler way to order eSIM from within the app
- Option to update address within the app
- More inclusive input validation for names
- Fix numeric keyboard issue for password field

## Newest reviews (19 of 62)

### 3/5 — Chat box design is not responsive

*2025-04-09*

Chat box is working properly but the interface design is not responsive for Iphone 16 pro screen size. There is no below space to see typing bar. Full screen is not visible. In review there no option to upload the photo or screenshot other I would. 
Also, there no feature to see previous conversation with Lebara. Once i was chatting with someone and they told me to restart my phone and give update to that person. 
But when i restarted my phone, chat was gone. Where can I update them the issue is not solved yet. I had to start new conversation with other people and explain them again. It took too long.

### 1/5 — Scam

*2025-01-22, version 1.8.320*

I can say this company is scam. I bought the sim online and waited for a week. Finally I got this rubbish Sim  which can’t be activated because this stupid SIM number not found - please call 126 122.  But this number can’t be connected.  WTH

### 2/5 — Cast Per GB

*2025-01-18, version 1.8.320*

Hello, cast per GB is very high, please download GB cast per because GB internet runs out very quickly.

### 1/5 — terrible cant activate it

*2024-09-13, version 1.8.320*

it is bad dont get it im sorry if u got a physical sim me too and i cant activate

### 1/5 — Waste of time and money.

*2024-06-07, version 1.7.315*

Bought the sim for my sons first phone. Can’t get the cheap plan advertised without buying a new sim online. I don’t have time for this rubbish. Optus it is.

### 1/5 — Completely useless

*2024-05-24*

The app keeps logging me out so it's no better than using a web browser. Also many of the functions require you to use a web browser to access them anyway so really, what's the point of the app?

### 1/5 — Waste of time

*2024-05-04, version 1.6.311*

I bought a sim but it won’t work, very disappointed.

### 1/5 — No way to activate after putting SIM number

*2024-04-06*

Worst app I have ever seen and not using Lebara because of that. Cannot find any button after putting SIM number manually or by scanning.

### 1/5 — Cannot make phone calls half the time

*2024-02-17*

Lebara was alright the reception has never been the best but well valued for money. 
Past couple week I have been having lots of issues. Cannot make phone calls 80% of the times. Just says call failed or says nothing like death out going calls. I have restarted my phone and network reset over 10 times in the past week as I was suggested by lebara customer service after being put on hold for 45mintes but hasn’t helped at all. I’m going to change my provider but unfortunately I paid for the service until November 2024.

### 1/5 — Lebara support is so baaaad!

*2024-02-05*

If you ever need to deal with customer support, I would not recommend Lebara. Yesterday I was on hold for 45 mins waiting. Today I’m enduring staggered comms by chat. It’s infuriating that they trickle out questions like ‘how are you?’ while you’ve explained yr problem and waited for a reply for 15 mins already. They might think they’re being clever with delay tactics, answering as many calls as possible but I guarantee you *all* the custard equally annoyed rather than ‘supported’. My contract expires in weeks. I’ll be taking my account - and the new account for my kid -  elsewhere!

### 1/5 — Don't use lebara

*2023-12-20, version 1.4.296*

They don't have any online chat customer service. If they do why the service can't answer you question. It's so hard to safeguard legitimate rights and interests.

### 2/5 — they charged me three times??

*2023-12-20, version 1.4.296*

this app charged my card multiple times for no reason, i ran out of data and went to buy an extra 25gb and it charged me and still shown 0kb data and 0kb in data bank??

### 1/5 — Worse app

*2023-10-19*

This is the worse app. If you forget your pin to login and you try to reset your pin, it won’t give you anything and you will just be wasting your time waiting for the email to come through. And guess what ? You get nothing !!!!

### 1/5 — Spaces in first name = invalid?

*2023-10-01, version 1.2.272*

I was trying to activate a sim card using this app but was told my first name is “invalid” because it has spaces. Dear developers, it’s year 2023 now, don’t validate input fields using the 1990’s mindset. Be inclusive. Many cultures have spaces in their names. Even driver licenses allow spaces in first name.

### 1/5 — Fraud company, no customer service chat available

*2023-07-22*

Well ! Switch to them from Boost Mobile and Amaysim (both of them are wonderful and I left them because the price went up). Tried this one and it’s is A BIG FRAUD. Just 7 days since I used it, mobile date gone from 425gb to 380gb. Like 45 hb gone ridiculously. I tried to calculate all MBs in the history page and it’s just around 5 gb. Really? I can’t contact customer service except a long call to their number. And their website’s last post is in2021. Don’t be fool . This company needs to be investigated 😡😡😡

### 1/5 — Worst Experience

*2023-05-15, version 1.1.248*

Worst porting ever. Avoid at all cost. Poorest customer service.

### 1/5 — Trouble logging in

*2023-04-26, version 1.1.248*

Dear devs kindly fix this login bug. As im logging in the app its giving me blank white screen and not proceeding further

### 1/5 — scam

*2023-03-26, version 1.1.248*

wort app ever i try to activate sim try to recharge 4 times all 4 times unsucessfull but money take out from my account $100 but still no rechage dont go for lebara its worst

### 1/5 — Terrible

*2023-03-04, version 1.1.248*

I bought a pre paid sim at the start of a trip to Australia. The sim does not work and the app and website are awful to use. You are unable to activate the sim and there is little to no assistance from Lebara is fixing this. Waste of money and would recommend avoiding all together.

## Most critical reviews (10 lowest-rated)

### 1/5 — this sim sucks, i tried everything and i can't active the sim, wasted time and money

*2026-02-08, version 2.1.2.364*

bad

### 1/5 — The worst app ever

*2026-01-06*

If you can get another operator do it, always recharging is awful , it always rejects any payment method no matter how much I try, every time I go to recharge it is a storm I must do the process of adding my card more than 10 times so that at some point it finally accepts it

### 1/5 — Poor value

*2025-12-26*

$40 plan runs out of data every month and I need to spend more money. Poor network coverage using the vodaphone network 
There’s far better options out there that use the Telstra network which won’t go out of range in certain locations or have poor signal in many more. A phone should never run out of data when spending $40 per month on a pre paid sim

### 1/5 — Scammer!

*2025-09-01, version 2.0.346*

I waited 2 days to activate the SIM and it never worked eventhough they said it would be finished within 4-6 hours. Wasting money and time. Terrible service!

### 1/5 — Too good good to be true

*2025-07-31, version 1.10.338*

Left iinet !! to join this terrible internet provider.Drop outs , constantly having to restart devices. I notice that with all the negative reviews, no comment from Lebara ….. 
if something sounds too good to be true, it probably isn’t.

### 1/5 — Unable to replace faulty SIM

*2025-05-15*

I bought a Lebara SIM card from woolies and followed the instructions to activate it. However, the card is physically broken and everytime I inserted it into the phone, it is just shown as “SIM Failure”. I wanted to use the online Lebara service to replace the card, which was just terrible. The customer service is horrible too. I needed to complete a series of procedures to verify my identity, but after all these, the results just showed “SIM already activated” then I was unable to proceed anymore. This is ridiculous. If the instructions advised me to activate without inserting SIM, then how could the “already activated” reason hinder the replacement request?

### 1/5 — Lebara app locked to App Store region

*2025-03-27, version 1.8.320*

I have a UK phone number through Lebara (I live there) but can’t download the app, because I’m in the Australian App Store. and this is unlikely to change (I have my reasons). I can get various other UK apps, why not Lebara?

### 1/5 — Over priced and poor connection

*2025-03-22, version 1.8.320*

If you’re going to use the poor vodaphone network from a reseller use Felix as they offer unlimited data plans for as little as 40 per month. You’ll find you cannot even make a phone call or access internet using vodaphone network in many locations that should have excellent connections. I’m so tired of my phone not working properly with no phone or internet connection so I’m purchasing a new sim with a server that uses the Telstra network after all we are paying for our phones to work at all times and we should always have a strong connection. So Telstra or Telstra reseller is my only option. Lebara is the worst phone service I’ve ever experienced

### 1/5 — Poor Communication, Missing Features & Abrupt Service Blocking

*2025-03-10*

I suddenly faced call barring and mobile data issues without any prior email or text or app notification. My services were blocked out of the blue due to an address update requirement from ACMA, which I wasn’t informed about. This caused major inconvenience, as mobile coverage is essential for daily activities.

What’s even more disappointing is that there’s no option to update the address in the Lebara app. As customers, how are we supposed to know this is a web-only feature when almost every essential service today is managed through mobile apps? Modern apps are rich in features, and if Lebara couldn’t provide this natively, they could have at least added section with proper information and simple open web view so users could complete the update easily.

For such a critical feature, they failed to provide an option for customers and instead blocked services without warning—an immature approach that needs immediate improvement.

I appreciate the resolution after contacting customer care, but the lack of proper communication was frustrating.

### 1/5 — do not contract with this company

*2025-02-03, version 1.8.320*

A week ago, my cell phone was stolen and I lost my phone number. I have been trying to recover my number but they don't give me any solution, but they are good at answering the phone when it comes to collecting money.

## Most praised reviews (10 highest-rated)

### 5/5 — First time customer ⭐️⭐️⭐️⭐️⭐️

*2024-08-25, version 1.8.320*

First time customer ⭐️⭐️⭐️⭐️⭐️

I’m not sure why all the negative posts?! I’ve found the process quick and painless. 

I’ve picked Lebara as I needed a cost effective, calling and texting only, on a separate number to sell items for an online store. 

Using the online website portal (NOT this app) I signed up for an eSIM. I followed each email, to provide needed info and was able to install the eSIM. 

The data side of things just worked immediately. The calling and txt did not work. I left it at least 8 hours to fully activate before calling the customer service on 126 122 from the same eSIM. Following the prompts for new customers, I quickly got talking to a Rep who fixed it up. The Rep was polite and committed to fixing my issue! It’s was literally 1 call resolution! Well done Lebara!

### 5/5 — 💐🏆Lebara IS THE BEST💕💕💕💐💐

*2022-08-31*

Apart from whatever Money awards they win...you get REAL VALUE, REAL people on the phone, Vodaphone is from hell and they use that network but sooo much better. App is straight forward and if you need anything they answer straight and simple. Makes the rest of the telecoms industry look hairbrained! Great going Lebara please keep up the great work. 🏆🏆🏆🏆🏆

### 5/5 — Vow, great and excellent user interface👌👌

*2020-11-19, version 1.0-v131*

Definitely one of best and great user interface.

### 5/5 — Awesome

*2020-08-13, version 1.0-v131*

Outstanding app, very simplistic and easy to use. Definitely recommend for anyone.

### 5/5 — Telstra, Optus and Vodafone take notes

*2020-04-26*

Hats off to Lebara for creating the most simplistic and user friendly app I have seen in a long time. The usage meter and express recharge makes a the whole experience for prepaid mobile stress free.

**Developer response:** Hi there,
We are constantly working at simplifying your Lebara experience so you can focus on what matters most! Thank you for the amazing review, We are pleased to know that you love the new Lebara Mobile app.

Kind regards,
Team Lebara

### 5/5 — Kudos

*2020-04-25, version 1.0-v131*

I would love to appreciate the team behind this UI design 
Clean, Fast and informative 👍🏻

### 5/5 — Finally here

*2020-04-25, version 1.0-v131*

Much needed app.
Don’t know what took so long but the app looks fantastic.

Much better than some big telecom players

Well done

### 5/5 — 10/10 App

*2020-04-21*

Definitely an app that was needed. Helps save a lot of time for quick balance checks and recharges. Love the layout and UI very clean and minimalist. 

Good job to the developers :)

**Developer response:** Hi Oseey,
Thank you for the amazing review! We are glad to know that you love the new Lebara Mobile app.
Thank you for your continued support.

### 5/5 — Looks good!

*2020-04-21*

It looks really good and savvy. Plus it has all the features on website!

**Developer response:** Hi Vanbergado,
Thanks for the amazing review. We are pleased to know that you are happy with our new mobile app.

### 5/5 — Easy to use

*2020-04-17, version 1.0-v131*

Love the new app. Absolutely spot on! Solves all my basic needs. Kudos

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*