# Ledyard National Bank — user reviews > 22 indexed App Store user reviews of Ledyard National Bank by Ledyard National Bank, rated 4.73/5 from 573 ratings. - Source: https://appshunter.io/ios/app/ledyard-national-bank/id526078767/reviews - App overview in markdown: https://appshunter.io/ios/app/ledyard-national-bank/id526078767.md - Rating breakdown: 5★ 397 · 4★ 40 · 3★ 8 · 2★ 6 · 1★ 14 ## What do users think of Ledyard National Bank? Overall sentiment: negative **Pros** - 👍 Good navigation - 👍 Great personal service - 👍 Convenient easy sign on - 👍 Top-notch employees - 👍 Helpful staff **Cons** - 🐛 Frequent updates - 🐛 Login issues - 🐛 Mobile capture problems - 🐛 App not working - 🐛 Bill pay issues - 🐛 Unreadable interface - 🐛 Outdated interface - 🐛 Transferring money doesn't work - 🐛 Cheap looking interface **Commonly reported bugs** - Remember this device prompt persists - Mobile capture fails to recognize endorsement - App states user had not logged out - Login screen freezes or loads forever - App is hung up and unusable - Bill pay blocked by cookie settings - Check deposit feature error message **Most requested features** - Add missing desktop features - Allow paying down to zero balance - Improve internet security methods - Enable check deposit - Implement fingerprint login - Improve password reset process - Add white background option - Improve text size and contrast - Modernize interface design ## Newest reviews (4 of 22) ### 2/5 — Bill pay *2020-11-10, version 10.1.0.1* I’ve used this app for several years on my iPad, but recently it won’t let me use Pay My Bills. I get a message that I am blocking cookies but cookie blocking is turned off in my settings. Is this a new, nonfunctional update? ### 2/5 — Needs to be updated *2019-03-29, version 8.0.4051* Would be great to be able to deposit checks using this app. The option is there, but when I try to do it from being logged into the app, I get a notice saying “you must be logged into our app to deposit checks.” :-| ### 2/5 — Better than last version, but needs work *2017-10-30, version 8.0.4051* I will note that this version is much better than previous versions, but the check deposit feature complains that it must be on a mobile device (which it is). In general I am not a fan of the 2000’s style interface either (I suggest React-Native, as it works much better cross platform) ### 2/5 — Ok *2012-12-27, version 4.1.0* Transferring $$ Doesn't work and you can't pay bills. It's a cheap looking interface, could be better designed. Needs work. ## Most critical reviews (10 lowest-rated) ### 1/5 — mobile capture is horrific *2022-01-03, version 10.6.1.1* kept trying to deposit check and it kept saying it couldn’t find the endorsement even though the check was signed. stick to bank that can actually develop an app. ### 1/5 — Ledyard bank *2020-12-31, version 10.5.0.1* I have been using this app for several years . This version is dismal. For the second time in two weeks I am told that instead of logging in I am being told I had not logged out and now have to log in. It is hung up can’t go in either direction. This is useless as a mobile banking application ### 1/5 — Past couple months *2020-12-12, version 10.3.0.1* I can’t ever get into the login screen. It just sits loading forever. ### 1/5 — Mobile app not working *2020-11-23, version 10.1.0.1* Is there any update for when the app will be fixed? It’s very frustrating that it takes 15 minutes just to check my balance ### 1/5 — Dreadful *2019-05-07, version 8.7.0.2* Ridiculous background color options! Why no white background option? The site is virtually unreadable-text too small, low contrast and confusing back-and-forth to find anything. A site should be easy to read, not express a developer’s view. This site fails. ### 1/5 — Update Please *2017-10-17, version 8.0.4051* Interface is old, can’t use photo check feature, missing finger print log in, password reset feature is inconvenient with phone call ### 1/5 — Not so good. 0 stars. *2014-02-09, version 7.0.1016* Downloaded app. Opened, signed in and then a timed out message popped up. Can't sign in. Useless so far. Hope they get it fixed soon. ### 2/5 — Good app, but the updates! *2026-08-03, version 26.1.401.1* I find the navigation on the app really good. It is missing some of the features on the desktop, but I don't miss them much. That's what the desktop app is for. The thing that kills this app is the updates. In two years, I think I've had to update the app more than 80 times. I can't think of any other app that even comes close to being this high maintenance. it’s now asking for a text message confirmation every single time I log onto the mobile app. What a grind. ### 2/5 — Good app, but the updates! *2025-12-27, version 25.2.101.1* I find the navigation on the app really good. It is missing some of the features on the desktop, but I don't miss them much. That's what the desktop app is for. The thing that kills this app is the updates. In two years, I think I've had to update the app more than 80 times. I can't think of any other app that even comes close to being this high maintenance. ### 2/5 — Bug- remember this device *2025-03-20, version 24.9.201.1* I have personal and business log ins, and have to log in separately to manage them. For each time, I get the prompt to “remember this device.” It keeps giving me this extra step during log in no matter what i choose. “Remember this device?” No. “Ok, I’ll ask again next time.” Yes. “Ok, I won’t remember and will ask again next time.” ## Most praised reviews (8 highest-rated) ### 5/5 — Excellent customer service *2026-07-17, version 26.1.401.1* The kindest people, who are very knowledgeable about app usage, access and all accounts information making it easy to navigate the financial world we live in . And they always go out of their way to help when a crisis arises ### 5/5 — Ward *2026-06-21, version 26.1.401.1* Banking is always such a pleasure. They people are so friendly they couldn’t pick anyone better ### 5/5 — Service *2024-08-07, version 24.4.0.1* Great personal service. Nikki, Johnny and Bennet are good people to work with ### 5/5 — HELOC *2024-02-23, version 23.2.0.2* Love the Transfer payment potion, but why can’t I pay down to zero? I could only pay down to a balance of $0.01. ### 5/5 — Ledyard Financial Advisors *2024-01-12, version 23.2.0.2* Our experience with The Ledyard has been outstanding. I wish I could say the same about methods to maintain internet security. ### 5/5 — Great app *2023-10-22* The app works great and is convenient with easy sign on ### 5/5 — Ledyard Srrvices *2023-10-04, version 23.2.0.2* My home Ledyard is Norwich. Each and everyone of employees is top notch. Joanne and Nico always there to help. Nico has helped me invest in CDs and has taken the time to help me understand all the options. ### 4/5 — Great, but… *2026-07-23, version 26.1.401.1* Been banking with Ledyard for over 7 years now and the online banking has always been great. I would give a 5 star but recently the two factor authentication will not remember my device for some reason, and when asked about why, Ledyard’s response was “that’s just the system.” Would be a 5 star if I didn’t have to verify my phone every single time I login. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*