# Lee Gardens — user reviews > 57 indexed App Store user reviews of Lee Gardens by Hysan Property Management Limited, rated 2.30/5 from 7 ratings. - Source: https://appshunter.io/ios/app/lee-gardens/id944866936/reviews - App overview in markdown: https://appshunter.io/ios/app/lee-gardens/id944866936.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 4 ## Newest reviews (17 of 57) ### 1/5 — Always ask to update OMG *2025-06-13, version 3.2.7* Do you think we have a lot of battery and data when we’re out shopping? ### 1/5 — Terrible parking redemption *2025-06-03, version 3.2.6* Slow app, end up I need to pay for 1 more hour. Also my husband has the car number bundled to his account cannot use the self redeem function ### 1/5 — Not User Friendly *2025-05-31, version 3.2.6* App is not mobile friendly so cannot even register on it, have to use desktop version for most things including registration and points upload ### 1/5 — Terrible for parking *2025-05-11, version 3.2.3* The old app was better. The app can only be linked with one driver. If you have two drivers (eg husband and wife), one of them cannot use the app for parking ### 1/5 — Upload receipt took very long time *2025-05-07, version 3.2.3* As title but after waited long time let me upload but can’t read the receipts, so need me to upload by typing all info again. If I need to leave the car park in short time, it can’t be done. Pls fix, just updated ur apps today. ### 1/5 — Parking system so confusing *2025-02-07, version 3.1.8* I uploaded my receipt for my parking, but I was still charged because it required you to press another button to pay when you leave and I keep forgetting. If I already uploaded my receipt, why do I have to go back to redeem it? Such a waste of users time. The app UX is so poorly designed that it’s not even intuitive on what needs to be done. How do I get a refund on my parking??!! ### 1/5 — Worst app ever! *2025-02-01, version 3.1.8* Worst parking redemption experience, cannot verify if the redemption is successful until I tap leave, and the payment method is too complicated, almost stuck at the exit gate! The app is too fancy not good to use. Had much better experience with K11 parking redemption, faster and smarter ### 1/5 — Worst app ever *2025-01-30, version 3.1.8* The free parking redemption process using the app is awful. It’s slow and it doesn’t even work when taking photo of the receipt. No shopping mall in HK asks for this, they have 3 people standing at the free redemption area only to teach you how to waste your time to download and use the app instead of validating themselves. Never coming to the mall again. ### 1/5 — Horrendous customer experience *2025-01-30, version 3.1.8* The entire application and the customer service at Lee Gardens is appalling. It clearly engaged with a below par and unprofessional company to help them design a useless application that serves no purpose and ruins the free redemption parking experience. We will never come to Lee Gardens to dine or park ever again. ### 1/5 — Poor design, poor user experience *2025-01-18, version 3.1.8* The interface design is poorly thought out, prioritizing aesthetics over user experience—yet the design itself isn’t even appealing. I feel frustrated every time I use it, and it’s clear that the staff are exhausted from repeatedly explaining the functions to numerous angry customers. Both customers and staff are upset—so what’s the purpose of this app? It’s nothing short of a complete failure. ### 1/5 — The worst shopping mall app in HK *2024-12-25, version 3.1.8* I received an alert from the app saying that all my reward points will expiry after 31 December 2024. That means even the points that I earned in December will also expire by the end of December. How unsophisticated is this app?! Most other shopping mall apps in Hong Kong would have expiry dates in phases. That means each reward point you earn would have at least 12 months to expiry. It shouldn’t be all that difficult right? If other shopping mall apps can do it I don’t see why Lee Gardens can’t do it. Hysan Group should increase its IT spending. This is the era of technology and AI. This is how you can differentiate and excel. Don’t be so lagging behind! ### 1/5 — Rubbish app.. *2024-12-06, version 3.1.7* Not only does it have errors when redeeming the parking, but also have to update it almost every week…Hysan should hire someone who can do the coding better ### 1/5 — Worse parking redemption experience *2024-11-24, version 3.1.6* Also unable to earn points as the App crashes every time click the Earn point button with iPhone. ### 1/5 — App keeps crashing *2024-11-23, version 3.1.6* App keeps crashing when I touch the “earn” button - blackout for 1 second then app shutdown. Pls fix ### 1/5 — Cannot upload receipt to earn points *2024-11-17, version 3.1.6* Other buttons are fine but only the “earn points” button doesn’t work… so what does this mean? ### 1/5 — Worst parking experience ever! *2024-11-15, version 3.1.6* Being the only shopping malls that require you to perform all parking redemption through app, it is the least user-friendly I have ever used. It doesn’t recognise all the receipts, takes time to process the receipts even if it recognises it, and a receipt under $100 cannot be counted as spending to redeem free parking because the apps can only accept receipt over $100 to redeem rewards 😡 I will avoid parking and spending at Lee Garden area because of this apps! ### 1/5 — Not functional *2024-11-04, version 3.1.3* Can’t login. Keep asking me to enter OTP and then prompting message saying my session has expired. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible design *2026-04-09, version 3.3.9* It only allows one app per car - so if two people drive the same car, tough luck. Who came up with this stupid idea? ### 1/5 — Frustrating Lee Gardens & BOC Promotion Experience *2026-02-08, version 3.3.6* The reward system is poorly designed! To get the rewards, uploading two bills without clear instructions to enjoy half of the rewards is ridiculous. Redeeming the other half at the counter is wastage of resources. The customer service was unhelpful and refused to assist me, claiming I didn’t follow the rules. This process is clumsy and frustrating. Very disappointed and angry! ### 1/5 — Badly designed app *2026-01-16, version 3.3.6* There’s no clear pathway to make a claim for the parking redemption. You need to memorize the arbitrary steps in the user journey, which is badly designed and counter-intuitive. To make it worse, the representatives at the customer services desk are impatient and appear to be fed up with the same question on parking redemption, as if it’s the customer’s problem in having difficulty to make a claim. Recommend: get a proper app designer to re-design the app. ### 1/5 — Low quality service *2025-12-09, version 3.3.2* Today is my first experience to try club but let me not satisfy. Firstly your staff not introduce what member right in club in details. And club area too small for gold card member. Let me no interesting on this area shopping. I also has harbour city member their club area is ok and has staff take the drink and snack to me. So i am so happy to buy expensive items to earn points for extend one year member. ### 1/5 — So complicated *2025-11-26, version 3.3.2* I bought something and got my regular parking redemption but then I cannot redeem membership parking? Then why did I bother buying something? Makes zero sense. ### 1/5 — Doesn’t work *2025-10-24, version 3.3.1* Tried using email and phone number but both time, no verification code is sent. ### 1/5 — Can’t fill the date of receipt *2025-10-18, version 3.3.1* You can’t read the date and don’t let me fill. How can I upload the receipt? ### 1/5 — Unable to login after updating the app *2025-09-15, version 3.3.1* Unable to login after updating the app. The app is not working at all! ### 1/5 — Useless app *2025-08-28, version 3.3.0* I’ve never once succeeded in claiming points - neither shop purchases or restaurant spending. Might as well cancel this programme if you don’t plan on making good on your promises. ### 1/5 — Horrible in every sense *2025-07-14, version 3.2.7* The worst app I have ever experienced. Poor navigation, no organization, constant re-entry of details required, motivates customers to NOT use. And loyalty points are almost worthless with matching worthless “rewards”. You need professional help to fix. Ugh. ## Most praised reviews (10 highest-rated) ### 5/5 — Previous website looks better A LOT *2025-02-12, version 3.1.8* Landing page looks too casual, can’t compare with Landmark or PP. ### 5/5 — Convenient *2024-08-23, version 3.1.2* The mall's app is a must-have. It makes shopping a breeze with its navigational tools and rewards program. Highly recommend for a smooth, rewarding experience. ### 5/5 — Fresh look and standout design *2024-05-23, version 2.9.3* Attractive and thoughtful experience ### 5/5 — Convenient! *2019-08-02, version 1.0.19* I can now get the most updated info of my account! ### 3/5 — Inconvenient *2024-06-15, version 3.0.7* They update the App at least weekly, so you need to make sure it’s updated before you upload the receipts and intend to leave the car park (for free parking). So, beware! Don’t get stuck at the exit or with no time! ### 3/5 — Cannot submit receipt *2024-06-04, version 3.0.6* The app stuck at the submit receipt page. After uploading the receipts and press submit and nothing happen ### 2/5 — Parking redemption is inconvenient *2024-12-20, version 3.1.8* In App Parking redemption is complicated and inefficient. We have to first upload photos of receipts, wait for the app to approve (which takes a couple of mins), tap parking icon to search for my car and insert my octopus number (who remembers their octopus number?? Esp when we use more than 1 octopus card), that takes up quite some time. Then we can finally redeem. If we can redeem at the counter, it can be done within seconds. The whole in App redemption procedure takes us 5-10mins especially during peak time, uploading receipts can take quite a while (sometimes the AI cannot recognize the receipts and we have to redo again). How frustrating. Please simplify the procedure or resume redemption at counter. ### 2/5 — Receipt upload *2024-10-17, version 3.1.3* I have tried at least 5 times but still can't upload the receipts - it keeps saying “the receipt info is not enough”. What a garbage app!! ### 2/5 — No way to contact app support *2024-07-20, version 3.1.1* Some of the receipt submissions are rejected based on some random decisions and there is no way to contact support and get clarification or object the reason. ### 2/5 — Unable and no introductory screen *2024-06-20, version 3.0.7* The app fails on user registration occasionally. There is no introductory or help screen. It is not intuitive to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*