# Legacy Digital Banking — user reviews > 76 indexed App Store user reviews of Legacy Digital Banking by Legacy Community Federal Credit Union, rated 1.59/5 from 207 ratings. - Source: https://appshunter.io/ios/app/legacy-digital-banking/id1524824319/reviews - App overview in markdown: https://appshunter.io/ios/app/legacy-digital-banking/id1524824319.md - Rating breakdown: 5★ 19 · 4★ 7 · 3★ 4 · 2★ 18 · 1★ 159 ## What do users think of Legacy Digital Banking? Overall sentiment: negative **Pros** - ✨ Improved features over time with Card Controls and new applications - 👍 User-friendly and intuitive interface for some users - 📱 Daily usability for regular users - 🌐 Ability to upload checks and manage transfers from abroad - 🎨 UAB theme option improves readability **Cons** - 🐛 Frequent freezing and crashing issues - 🔓 Logout functionality broken or inaccessible - ⚠️ Cannot view transaction history or account details - 🐢 Extremely slow performance and constant buffering - 📊 Missing running balance feature with transactions - 🎨 Poor visual design with light gray text on white background - 📱 Not optimized for iPad - displays as phone-sized - 🔐 Security concerns with broken logout and visible credentials - ❌ Incompatible with iOS 14 and newer devices - 🔄 Inconsistent account information displayed - 💳 Bill Pay feature not functioning properly - 📸 Mobile check deposit camera frequently broken - 🚫 Cannot access accounts or view balances - ⏱️ Transfers not processing instantly as before - 🔗 Enrollment process broken and inaccessible **Commonly reported bugs** - App freezes and requires force close - Logout button non-functional or inaccessible - Transactions not displaying or showing 'No Available Transactions' - Login credentials not accepted for existing accounts - iOS 14 compatibility issue - 'device does not meet security requirements' - App crashes on newer iPhone models - Mobile check deposit camera malfunction - Menu button unresponsive on iPad - Slow scrolling through transactions causes app to lag - Incorrect or inconsistent account balance information - Bill Pay feature not accessible - Transfer dates showing incorrectly - Family finances visible in personal account - Enrollment process error messages and infinite loops - Customer service phone lines unavailable during launch - Firefox and Internet Explorer not supported - App not compatible with iPad Pro - Fingerprint login slower than password entry - Unrecognized transactions appearing and disappearing - Transfer setup occurring without user action **Most requested features** - Running balance display with each transaction - Bold and black text for better readability - Account transactions listed in credit card view - Color-coded expenses versus income - Previous balance display - Proper iPad optimization and full functionality - Balance progression history throughout time period - Improved font selection suitable for numbers - Remove suggested offers section from main page - Restore old app functionality and features - Dark mode or improved contrast options - Faster transaction scrolling without lag - Simplified navigation and menu structure ## Newest reviews (12 of 76) ### 1/5 — SO glitchy! *2021-03-06, version 2.3.2* This new version is so glitchy and not user friendly! It’s so much less intuitive to use. Edit: the camera for mobile check deposit has been broken for several months. Can you PLEASE fix? It makes it sooo hard to deposit checks. ### 1/5 — Horrible *2021-02-23, version 2.3.2* Horrible ### 1/5 — Horribly Designed App *2021-02-11* As a graphic designer the layout of this app makes no sense. Whoever designed it has no app design experience whatsoever. Checking your transactions it’s not color coded for expenses versus income. There’s no where it tells you the previous balance, and the fonts used are not meant for numbers. They also bury the link to do check deposits. I’ve been with legacy for 10 years, but may jump ship because of the usability and integrations they lack. ### 1/5 — Take Your Money & Run *2021-02-02* This is absolutely the worst app ever for banking. I have been a loyal Legacy CU member for years, but changing this app was a BIG mistake. I have contacted customer service and tech support to no avail. I was told that it was my phone. The. I was told that they were working on it and would call me back. That was in August. They never did and will not return my calls. I called yesterday again. Andrew in Customer Service told me to download the app again and it would work - that everything works fine. I did that, but it still doesn’t work. Every time I get to the screen to upload a check image, the screen freezes. So I can’t deposit a check remotely any longer. I guess you don’t want my money or. We’d my business. I called again today, asked for technical support and unfortunately got the same person again. He was patronizing and laughing frequently. I don’t find this funny at all. This is valuable time I am asking to get no where. I will be pulling my money out of your credit union and taking it to your competitors that value their customers. There is no excuse to not fix this in 6 months. Andrew tried to deny there were any problems; then apologized for the problems and let me know he was aware of them. After reading all the reviews, I KNOW we are all experiencing the same problems. Shame on you, Legacy. ### 1/5 — Maybe the worst “Essential“ app you’ll ever download *2021-01-11, version 2.3.2* The newly revised app is far worse than the one it replaced. Many functions don’t work. Many functions give misleading or totally wrong information. You probably “need” this app, but it’s terrible. It’s almost as bad as the “new, improved” online LCFCU banking site. ### 1/5 — Doesn’t work right. Account downtime *2020-12-26, version 2.3.2* Tons of bugs. Untrustworthy. Remote deposit camera doesn’t work right ### 1/5 — 20th Century Bad *2020-12-21* Why am I still with Legacy Community Federal Credit Union? The in-person service is pretty good. Total opposite of the in-app service. Who the F made this app? Half the time the servers are down. And the fingerprint login is slower than putting in the password. And the website, seriously?! We are not able to use Firefox. What is this, the 1990s? I’m a web/app developer, so I know that’s bad development. But hey, at least their in-person service is pretty good, right? Oh, wait, COVID-19. 😩 ### 1/5 — Is Anybody at the Credit Union LISTENING??? *2020-12-14, version 2.3.2* This is absolutely the worst app I have ever used! This is the tool I am supposed to use to do my banking? Legacy Credit Union... Please listen up... In today’s world online banking is one of the most important parts of you business. If you cannot get this app and your website corrected you will loose not only my business but many others. ### 1/5 — This is ridiculous *2020-11-30* Tried to log into my account on my ipad with this app. The “Menu” button which is what I needed access to does not work. If you press it, it goes to the Bill Pay option next to it. The Menu button is also required to log out of the system. So now i’m not able to even log out. This is an insane financial security problem. The level of incompetence shown towards this new app for the last year has had me seriously considering taking my money somewhere else. I am getting to the point where I am not comfortable that my money is secure with this credit union. ### 1/5 — Does not work!!! *2020-11-08, version 2.3.1* Legacy is an awesome financial institution. Please fix this app! This app does not work. FIX THIS APP!!!! ### 1/5 — Really bad app!!! *2020-11-02, version 2.3.1* This is really a bad app it buffers all the time and I don’t get any of my after transaction balances anymore. It had terrible glitches with the launch of this supposedly upgrade to a new app and it is not functional at all!!! I prefer the old one. I mean your dealing with people’s money and it’s frustrating to wait and wait for it to stop buffering to see mt transactions. Please go back to the old app!! ### 1/5 — TERRIBLE!!! *2020-10-20* I’ve Banked with Legacy for years and never had a problem with the previous online banking or app. The first problem with this upgrade was everyone had to obtain new credentials and to my knowledge customers were not told about this prior to the upgrade. Once I finally figured out how to access my account the app is oawful. It is very slow and doesn’t show me all the information that I used to be able to see on the previous app. I waited a couple of months after it came out to write a review thinking that Legacy might fix all the problems but so far they have not. I am very disappointment! ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix this app *2025-06-06, version 2.4.4* It continues to freeze and will not let you sign out all you can do is close the app. No it is not my iPhone or the connection. This has been happening for over 1 year. ### 1/5 — app functions poorly worst bank app ever! *2024-09-29, version 2.4.3* Can somebody fix this app. Stalls and now it will not log off. There is always something going on with this app. Improve it’s visibility by using bold and black print. Please list account transactions in the credit card view. ### 1/5 — Pitiful App *2024-08-29, version 2.4.3* I can finally sign in, but am unable to see any transactions. I select my checking account and all it says is “No Available Transactions”. Tried multiple times. Deleted app and reinstalled. No Change. Pathetic!!!!! ### 1/5 — Can’t login *2023-02-22, version 2.3.9* Still can’t login to the app at all. New member and not making a good impression. ### 1/5 — Terrible app for iPad Pro *2022-08-02* This app needs some major upgrades. It shows no activity on your accounts. You can tell it’s not designed for the iPad when you open the app the screen is cell phone sized. The iPhone version is better but not without its issues. My biggest complaint with it is it doesn’t show your balance with each use of the card. I like to see the sequence of my balance each time the card is used. When first launched it showed the balance. All in all I can live with the iPhone ver but the iPad Pro ver is useless. ### 1/5 — Just horrible *2022-07-28, version 2.3.8* I’ve been with Legacy over 30 years, since it was UFCU. This app is absolutely awful. No running totals, just the transactions. WTH Legacy? How do you expect to keep customers with such a crap product. I am taking my business elsewhere ### 1/5 — So difficult it’s ridiculous *2022-06-20, version 2.3.5* I have the same complaint as the reviews I see from a year ago. This app is so hard to navigate and so frustrating. I cannot accomplish what I need to do. Each time you change apps it just gets worse. ### 1/5 — Fix app *2022-03-24* This is by far the worst app ever. We went into the bank ( been a loyal customer before they made this open to the public plus my parents were members for years) we told them about how bad this app is and they have done NOTHING to fix this. It keeps freezing, logs u out…. Etc . Horrible app not worth the time to use this anymore. I’m beginning to not like my credit union that I once enjoyed. ### 1/5 — Disappointing *2021-08-05, version 2.3.3* I have been a member for almost 30 years and this app has made me seriously consider moving all my accounts. It regularly will not show previous transactions or any information on my accounts. Awkward, cumbersome and not at all user-friendly. I know Legacy could do better! ### 1/5 — The worst app EVER *2021-05-28, version 2.3.3* What is this ? Who created this App ? Why did you all change from the other App? This was not an upgrade. I bank with other their app is much more user friendly. Bill Pay is awful . I am going to have to use another bank to pay my bills. ## Most praised reviews (10 highest-rated) ### 5/5 — Intuitive and easy to navigate *2022-07-08* The app has improved over time since it’s initial launch and great features have been added including Card Controls, applications within the app, and more! I love Legacy! ### 5/5 — Simple, User Friendly App! *2022-01-31, version 2.3.5* I'm not sure what all the negative reviews are about! I use the app *daily* alongside the card control app, and things work great for me! ### 4/5 — Icon problems *2023-08-29, version 2.3.9* This is the worse app I ever tried to download. Your app writer should get a job Doing something that maybe can handle ### 3/5 — Rushed but stable *2021-04-03* It is very obvious from the rest that this app was released to soon. With a release that made the app unstable and then the update to iOS 14 making it impossible to use the app until developers had the new iOS as a trusted OS. The app itself is simple and easy to use. Since I’m Living in Europe not being able to talk to anyone but still be able to upload checks and manage my money transfers is nice and I enjoy it ### 2/5 — No real assistance *2025-01-14, version 2.4.3* Been trying to get linked with account for over 6 months. Directions given by rep at bank doesn’t work ### 2/5 — Works 50% of the time *2022-12-01, version 2.3.8* App works sometimes ### 2/5 — Frustrating *2021-01-12* While the app has improved from the initial launch, it is still so frustrating to use. You cannot scroll though your transactions without the app constantly lagging/circling/freezing. However, the lack of a rolling balancing is shameful. WHY IS THERE NO BALANCE AS YOU MOVE THROUGH THE TRANSACTIONS!?!? There is an overall balance but no way to see how your balance progressed throughout a period time with each transaction. How is this acceptable for a financial institution? ### 2/5 — Slow scrolling *2021-01-01* After a shaky initial startup, getting able to log into the app and such it has worked fairly well with the exception of being able to quickly scroll through transactions without the app bogging down with each up or down swipe. That part is really frustrating to say the least!! I often wonder why the old app was replaced? It worked a whole lot better than this new one. I still love Legacy In spite of this; they’ve been an excellent financial institution otherwise; I definitely won’t overreact and move my money. ### 2/5 — Unfriendly *2020-09-23, version 2.2.1* I am disappointed in the new app. Not as user friendly, don’t have access to the info that was available on previous app, not easy to see and read. ### 2/5 — Disappointed *2020-09-22, version 2.2.1* I have been a customer with Legacy for years and this is the first time I’ve considered closing my accounts. I understand the need for change, but this new application is so disappointing and the problems in the beginning were too numerous. I’m only sharing this bc I want anything that represents my home city to be great. So strive for greatness! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*