# Legacy - Getaround — Instant Car rental > Peer-to-peer car rental and sharing platform. (iPhone/iPad app by Getaround, Inc..) - Source: https://appshunter.io/ios/app/legacy-getaround/id412017926 (this page in markdown: same URL + `.md`) - Developer: [Getaround, Inc.](https://appshunter.io/developer/412017929) - Category: Travel, Lifestyle - Price: Free - Rating: 4.60/5 from 23,622 App Store ratings · 52 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 145 MB - Languages: English - Released: 2011-01-27 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/legacy-getaround/id412017926/reviews.md ## What is Legacy? Getaround makes carsharing easy! Instantly rent and unlock great cars nearby from your phone. Our car rental platform provides over 5 million users with instant access to car rentals, by the hour or day. Own a car? Make $1,000s to offset the high costs of car ownership by sharing your car on Getaround. Joining is easy. Just download the app and start renting a wide variety of cars, from a Toyota to a Tesla––no subscription is required. Insurance and roadside assistance are included. Find and book the perfect car for any occasion for as low as $3 an hour––Getaround is your transportation solution for road trips, errands, commutes, and weekend getaways. Unlock with your phone, and you’re ready to go. IT’S GO TIME. ## Key features - Instant car rental - Hourly or daily rentals - Unlock cars with your phone - Share your car to earn money - Insurance included - Roadside assistance included ## What do users think of Legacy? Overall sentiment: negative **Pros** - 🚀 Streamlined rental process - 👍 Convenient car access - 💡 Innovative car sharing concept **Cons** - 🐛 Unreliable car availability - 🔍 Lack of transparency in rental policies - 🤕 Poor customer service and support - 🚗 Issues with car condition and maintenance **Commonly reported bugs** - Inaccurate car location information - Glitches in app functionality and booking process - Inconsistent rental experience across different cars **Most requested features** - Improved rental cancellation and refund policies - Better communication between owners and renters - More thorough car inspection and cleaning processes ## Recent user reviews (10 of 52) All indexed reviews: https://appshunter.io/ios/app/legacy-getaround/id412017926/reviews.md ### 1/5 — To put it kindly, a learning experience… *2023-10-08* Let me acknowledge that not everyone may have a bad experience as this app is designed for the sole purpose of connecting car owners and borrowers, but I want others to understand what they may get themselves into. I can’t speak on what the car owners are advised to do by the app itself, so I am documenting my experience here. I pulled up to my rental car a little after the time I chose to pick it up. People dropped the vehicle off were getting out of the car and taking photos for their inspection. Let’s takennote that there is no in between check from renter to the next. The people tell me that the car “needs service”. I found this strange but brushed it off. They drove off and I turned on the vehicle. Check engine, battery, EPC, and tire pressure light was on. I immediately called customer support and explained the situation; the representative I spoke to told me I drove .46 of a mile since the time I rented it? I explained that I didn’t even shift gears, just turned the car on and noticed all of the warnings. I was refunded the full price but the entire experience was far more complicated than necessary and I will be renting through airline car rentals moving forward. **Developer response:** Thank you for providing us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry that your first Getaround experience did not go as smoothly as we would've wanted it to be. We thank you for immediately reporting the car's condition to us so we were able to deactivate the listing to allow the Host to address the reported issues. We are actually more than happy to assist our Guests in rebooking once we receive reports of car issues upon pick-up. ### 1/5 — Badly operated in Los Angeles area *2023-03-26* Don’t waste your time with this up too many problems you cannot rely on the service at all. It’s better to take the bus at the last minute when you’re on your way in an Uber they will call you and tell you Either the car is no longer available for a call on location is unknown. The owner has canceled. The car. Can’t be found the cars dirty when you get there, The cars location has moved from the destination, but you’re on your way to call me. There seems to be a lack of communication with the app and the owners, off the vehicles. Trying to get your money back is always a problem they will argue with you about reimbursement for the Uber. You have to take to and from the location when your time was wasted because the car isn’t either day or it’s there and there’s no keys. Oh the car is there and the Owners stuff is in the trunk of the car and is used facemasks all over the vehicle. Are you today worked 12 hours in advance got confirmed from owner. Two hours before I’m due to pick up the car the owner contacts me and cancels says they can’t get in touch with the app when I go to cancel I’ve paid $67 and they’re only offering me a refund of $33 so now I’ve got to fight to get my money back **Developer response:** Hi, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. If the host has cancelled your trip, then we will refund you manually for the full amount. Please open a support ticket and an agent will be happy to assist you. The Getaround Team ### 1/5 — Use Turo if you need a reliable vehicle *2022-06-29, version 6.44.0* I want to love this app. I do a lot of traveling for work and some experiences with Getaround have worked out. However I now have had multiple bookings cancelled day-of without any explanation or help from customer service, and I have also had a car break down and not start up and need to be towed from another state (and I was stuck, and left on my own without help or reimbursement from Getaround for another rental). Said car that broke down during my rental was one of the jankiest vehicles I’ve never seen, check engine light was on and there was a sign that said “DO NOT REMOVE KEYS FROM IGNITION!” - which was NOT okay because I had expensive gear in the car on my way to a job. They clearly do not inspect or screen cars on this app. You get what you pay for. If you need a reliable car to get to work, use Turo. This app can work, but do not rely on your Getaround bookings if you really need the car. Additionally, months ago, I had thought it may work well to rent my own car out in this app while I am traveling! I submitted my info on Getaround’s site and was told a representative would reach out to complete the process. I never heard anything at all. This app has potential, but is not reliable. **Developer response:** Thank you for sharing your experience with us. We're sorry that not every trip has lived up to our promise of easy, convenient mobility. We would like to look into the issues you've reported here, so we hope you will take a moment to submit a support ticket (referencing this review and the user name "avoid flying american airlines") here: https://help.getaround.com/hc/en-us/requests/new. ### 1/5 — DO NOT USE *2022-05-07, version 6.42.1* The car it’s self was perfect! I would rate this zero stars because of the company itself. We arrived at the car and it wouldn’t unlock. After calling customer service they suggested we cancel the trip, leaving two young girls stranded out of town in the apartment complex parking lot in the middle of the night in a strange city. We then had to Uber to a hotel nearby and pay to stay the night then Uber back to the car in the am. In the morning I talked to customer service who said the car was unlocked but had been moved to a different address, so I Uber to the new address only to find the car not there. I call the host and they explain the car is at the original address so we Uber back to the car original address and are finally able to get into the car and get on with our trip. We lost an entire day of our trip and had to pay for a hotel room rental and extra Ubers. When I explained all this to customer service the best they could do is compensate me $15 for this HUGE inconvenience. This was my first and last time using this app. I am extremely disappointed with how I was treated and the overall experience. **Developer response:** Hi Grace, Thank you for your review. We're sorry for the poor experience. We can see that our customer support has since provided you with the proper compensation for this ordeal. Once Getaround's presence in Nashville matures, this sort of experience should be very minimal. The Getaround Team ### 1/5 — What out for extra charges… *2022-04-21, version 6.41.0* Had a terrible experience with this app. The car was dirty, like never been cleaned. The required parking at drop off is an automatic tickets. (A requirement upon return is you have to park in a designated area that has no parking restrictions for 24 hours) The 2 parking areas that you can choose has a 2 hour parking window EVERYDAY FROM 8 AM to 10PM. EVERYDAY. So if you return your car at 7PM you have a ticket 2 hours later at 9PM. If you return it at 11PM you get a ticket at 10AM no matter how you work it you get a ticket. It’s predatory since I now have to pay for a ticket that isn’t my fault. This parking area should not be allowed. Once you end your trip you can’t get back in the car, even when you are trying to finish the check in process. I got a bogus fuel charge. Started my trip with 52% ended my trip at 58%. Then went to check my trip on the account and saw a fuel charge and all of a sudden my fuel start was 72% so they charged my card for fuel that I had already paid for then overdrafted my account. ### 1/5 — Horrible Experience *2022-03-22, version 6.40.1* We have been stranded 8hrs away from home at the Childrens Hospital since December for my sons life saving organ transplant. I decided to try this out for a day to grocery shop and get some things done during a birthday weekend. The app SEEMED to work seamlessly. There were a couple of cars near me to pick up so I reserved one several days before I needed to pick up. On day of pick up we got kiddo ready for his first exciting outing. ONE hour before we needed to pick the vehicle up, we received a message from the owner stating it was “non-operable” and “not available to rent currently”. We asked him to cancel on his end so we wouldn’t get dinged with a same day cancellation and he refused. He was rude and hung up never contacting us back after a couple attempts of trying. After calling the company’s customer service they said they would cancel on their end but it looked like the other 2 cars available were also “not available to rent”. I asked why vehicles are online that aren’t available to rent and never got a clear answer. It took a whole 9 days for the money to reimburse back to my account (money we needed to rent another vehicle- which we were then unable to do). Once the reimbursement came through, of course we LOST money in the end of it all. Horrible and shady company. I will stick with Lyft or Uber from now on. **Developer response:** Hi, Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're really sorry that your experience was less than stellar. Please continue to work with the agent assisting you to resolve your issue. We have noted your feedback points and have shared them with our internal team for further review. Again, our apologies for the issues you encountered while renting a car on our platform. The Getaround Team ### 1/5 — Raggedy cars *2022-03-14, version 6.40.1* I rented a 2020 Nissan Altima from this app one Saturday afternoon until Monday well the transmission ended up failing 7hrs into the trip I reached out to customer service (there’s not a phone #) for you to call regarding these people cars but I digress. Anyway the transmission went out so I drove it to my house they told me they wanted me to pay to have the car towed back to the owner and once he checked the car out I would maybe probably they weren’t for sure get a refund, My main issue was would I be able to get refunded because the car malfunctioned 7hrs into my trip it’s been a week and I haven’t even so much as received a email from them. I never received any information about this issue I was never refunded nor compensated for the issue regarding the transmission going out on the vehicle 7 hours after my rental started, I submitted pictures they even made me check the oil and send a picture I also risked my life driving the raggedy car back to the owner. I paid to have the car from Saturday until Monday morning but the car transmission failed 7 hours into the rental and NO ONE HAS REACHED OUT TO ME. I will be forwarding all emails between us to the BBB aswell as my attorney regarding this matter. Since this company has not tried to reach out to me. P.s all the cars in Dallas smell like weed Update, so it’s been well over a week I haven’t heard anything back from Getaround, there is no phone number to call them and they will not respond to your emails. **Developer response:** Hi, Thank you for your valuable feedback. We take all feedback seriously and use it to better our product and services. We're really sorry that your experience was less than stellar. Please continue to work with the agent assisting you to resolve your issue. We have noted your feedback points and have shared them with our internal team for further review. The Getaround Team ### 1/5 — Lot of issues *2022-02-28, version 6.39.0* I’m out of town for a friends birthday. I was going to rent a car through Turo but a friend told me about “this” app that you can rent cars by the hour and since I only needed the car for 8 hours I figured I would give it a shot. Booked the car the night before with no issues. Today the owner text me a hour before my pickup time saying the car is unavailable with no explanation and tells me I need to cancel my booking through the app. I tried to cancel but it was going to charge me half the rental cost so I had to contact customer service which you have to submit a request through email before you can call to speak with someone. Customer service issued my full refund but takes 3-7 days to return. On top of that they charged me twice for the rental and the $150 deposit. Not a big deal since both are being returned but seems to be a lot of issues that they need to smooth out. Love the idea of the app but now I’m having to go back to the airport to grab a rental last minute since they canceled mine a hour before pickup and had no other available vehicles. ### 1/5 — Fraudulent charges, awful experience *2021-11-22, version 6.37.0* We used this app to rent a car for a few hours while on vacation and the actual rental experience was fine - streamlined, no complaints. Then, after returning the car, we were hit with a $50 charge because the owner reported we had “left the window down” (we had not). We responded back to the customer service rep letting them know that we hadn’t left the window down and to check the photos we submitted upon parking the car. They replied that the owner said it was not visible in the photos. When we tried to argue it and told them that the owner was clearly attempting to scam us out of damage fees, they blocked our account for violating their terms of service (??). We did not use foul language toward the employee during this exchange, or do anything that should have resulted in a ban. I would not recommend this service at all after our experience - it is far too easy for vehicle owners to charge fraudulent damage fees, and the app’s customer support will not even attempt to investigate your case if this happens to you. ### 1/5 — Bad Car and Cleanliness *2021-09-23, version 6.35.3* To whom it may concern, I was just going through my emails and received a very disappointing email about my account being deactivated and I am just trying to understand why? Your app has great potential but there are a few things I would love to point out to better improve the experience. My rental experience was not very great and if this is an issue with the lister of the vehicle I want you to know that this experience has made me appalled at some the of vehicles listed on your site and the inexcusable shape these vehicles are in for paying customers like I get to ride around in. Since when do cars come with old French fries under your seat. Not a great start to a trip but not the biggest of issues. Now to begin i received the vehicle with about 67% left in the tank. Since when are full tanks not the standard. I ended up returning the vehicle with a fuller tank than I received it as well so again not a great start. Second I was charged with a late fee for being 10 minutes late in drop off. Which just added insult to injury and I don’t feel like that is a justifiable charge. I can add more details about the scratches in the outside and smell of the inside but I will not get in to that. All I am is asking for it to be waived as $50 is quite aggressive during these times I feel like feels right. Hope you understand where my frustration is coming from and that you can work on a better user experience. Sincerely, A valued customer ## Frequently asked questions about Legacy ### What is Getaround? Getaround is a carsharing platform that allows users to instantly rent cars by the hour or day directly from their phones. It also enables car owners to share their vehicles to earn income. ### How does Getaround car rental work? You can download the app, find and book a car nearby, and then unlock it with your phone. Rentals are available by the hour or day, and insurance and roadside assistance are included. ### Does Getaround require a subscription? No, a subscription is not required to rent a car through Getaround. You can simply download the app and start renting vehicles for your transportation needs. ### What kind of cars can I rent? Getaround offers a wide variety of cars, from everyday models like Toyotas to electric vehicles like Teslas. You can find the perfect car for any occasion, whether it's for errands, commutes, or weekend getaways. ### Can I make money by sharing my car? Yes, if you own a car, you can share it on Getaround to offset the costs of ownership. The platform allows you to earn thousands of dollars by making your car available to other users. ## Version history (last 5 releases) ### 6.62.0 — 2024-02-01 Bug fixes and performance improvements. ### 6.61.0 — 2024-01-17 ** We're moving to an all-new Getaround app! ** 
 This version of the app will stop working very soon. Search "Getaround" to book your next trip on the new app. ### 6.60.0 — 2023-12-22 Bug fixes and performance improvements. ### 6.59.0 — 2023-12-08 Bug fixes and performance improvements. ### 6.58.1 — 2023-11-13 Bug fixes and performance improvements. ## Apps similar to Legacy | App | Rating | Price | Category | | --- | --- | --- | --- | | [Hertz Rental Car, SUV, Van](https://appshunter.io/ios/app/hertz-rental-car-suv-van/id1456169098) | 4.8 (510,586) | Free | Travel | | [HyreCar Driver - Gig Rentals](https://appshunter.io/ios/app/hyrecar-driver-gig-rentals/id1440817663) | 4.5 (8,381) | Free | Travel | | [Rentalcars.com Car rental App](https://appshunter.io/ios/app/rentalcarscom-car-rental-app/id570156001) | 4.7 (32,148) | Free | Travel | | [Avis - Car Rental](https://appshunter.io/ios/app/avis-car-rental/id308342527) | 4.7 (430,934) | Free | Travel | | [Curb - Request & Pay for Taxis](https://appshunter.io/ios/app/curb-request-and-pay-for-taxis/id299226386) | 4.8 (131,636) | Free | Travel | | [Vacation Rentals - HomeToGo](https://appshunter.io/ios/app/vacation-rentals-hometogo/id1104996296) | 4.8 (4,408) | Free | Travel | ## More apps by Getaround, Inc. - [Lev - e-vehicle sharing](https://appshunter.io/ios/app/lev-e-vehicle-sharing/id1468345871) All apps by Getaround, Inc.: https://appshunter.io/developer/412017929 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*