# Legacy - Getaround — user reviews > 52 indexed App Store user reviews of Legacy by Getaround, Inc., rated 4.60/5 from 23,622 ratings. - Source: https://appshunter.io/ios/app/legacy-getaround/id412017926/reviews - App overview in markdown: https://appshunter.io/ios/app/legacy-getaround/id412017926.md - Rating breakdown: 5★ 20,353 · 4★ 960 · 3★ 364 · 2★ 202 · 1★ 1,743 ## What do users think of Legacy? Overall sentiment: negative **Pros** - 🚀 Streamlined rental process - 👍 Convenient car access - 💡 Innovative car sharing concept **Cons** - 🐛 Unreliable car availability - 🔍 Lack of transparency in rental policies - 🤕 Poor customer service and support - 🚗 Issues with car condition and maintenance **Commonly reported bugs** - Inaccurate car location information - Glitches in app functionality and booking process - Inconsistent rental experience across different cars **Most requested features** - Improved rental cancellation and refund policies - Better communication between owners and renters - More thorough car inspection and cleaning processes ## Newest reviews (17 of 52) ### 1/5 — DO NOT USE THIS SERVICE *2021-09-05, version 6.35.3* I rented a car and took it about 100 miles to another town for a day trip. I refueled in said town and just as I put my foot on the brake the brake line pops. I call Getaround support (which you can only call them if you have an active reservation) and explain that my brakes no longer worked and she told me it must’ve been me needing brake fluid and that she had to call the owner so I can replace it. This was my 2nd customer service rep. After I inspected further I found brake fluid leaking and knew I had no brakes. Called my 3rd rep to try and repost that I cannot drive the car and she did not listen and said that I have to wait for confirmation to buy brake fluid to refill the car (customer service rep 3). So 4 hours later and 4 reps later I finally get told that they will call a tow truck and that I could go home and that everything will be handled. I waited 4.5 hours in total for help, got useless help from 6 different customer service reps, and they ended up towing the car 5 MINUTES DOWN THE ROAD from where it was broken down so I could’ve taken it there when the issues first started but no they didn’t wanna lose money. Oh yes and now that I’m trying to get a refund since this all happened on the first day of renting the car, it’s only through email you cannot call them if you don’t have a reservation. After I get my money back I will never us this service again and I’ll never recommend them to anyone **Developer response:** Hi ButtMunchMcGee, Thank you for your review. We're sorry to hear that the car you reserved suffered a maintenance issue and our customer support inadequately explained the process and next steps. Once the car has completed it's mechanical inspection, our Claims team will follow-up with you regarding your refund request. Thank you. ### 1/5 — Terrible customer service and an a predatory Terms of Services. *2021-08-27, version 6.35.3* I would not recommend this app to anyone. Getaround is a practice with very poor customer service—there are no addresses to refer to and no phone numbers, so the only way to contact them is through email. Getaround and a car owner associated with them is currently withholding my wallet with important information inside from me. I dropped it in one of the vehicles my sister borrowed and, despite our efforts, the company insisted that we pay $866 to rent the car again, a raised price due to alleged damages that I have nothing to do with. This is included in their Terms of Services, yet I never agreed to any of that. I did not rent the vehicle nor have I used the app, yet the company continues to insist on an absurd payment for my property back. After conversing through emails, Getaround has decided that my sister, the renter, is no longer allowed to access the Getaround platform as a result of a “routine audit”. This happens during the support ticket for the retrieval of my wallet back. Meaning, if she did decide to attempt to rent the vehicle again for $866, this would no longer be an option, as she is prohibited from using the platform. I have tried contacting the company myself, but once they realized I was not the customer, they stopped emailing me. I am missing several items crucial to my identification yet this company does not care when they do not get their money. **Developer response:** Hi Ghvbh, Thank you for your review. We're sorry to hear that you forgot your wallet in a car and you are unable to retrieve it because your sister hasn't paid for the damages she caused to said car. The Terms of Service are agreed to when you use the service and as per the Terms; Getaround is not responsible for lost items. Getaround is unable to grant anyone aside from a renter to access the car because we do not own the car. Thank you. ### 1/5 — Zero stars would be better *2021-07-22, version 6.34.0* The people that fix the errors of this app in customer service have to do everything because the app is so inaccurate and poorly designed. I got two cars with huge issues both times and I will never do it again. I almost lost my apartment they had on hold for me because it took me three extra hours to get there because this app had a car I reserved on it only for them to call me while I was getting dropped off by my Uber that the battery in that car was dead so I was stranded and had to wait while customer service processed my complaint. I have to wait a week until I get that trip refunded end so now that I’m about $40 deep I still am 2 hours late now and still no car so I had to spend even more on my Uber to get to the next closest car and also that Uber back to my house when I had parked it was so expensive because at that point I was somewhere random. I had to do something or loose my rental I tried all month to apply for and this car rental almost made me totally loose that opportunity. I’m actually baffled they have this many errors. No efficiency and very slow recovery if any recovery at all is made. I’d honestly take the bus next time. It would take just as long but be about $100 cheaper! Thanks! **Developer response:** Hi, Thank you for sharing your feedback. We're really sorry to hear about your trip. Please continue to work with the agent assisting you to make sure that all issues are resolved. Unfortunately, dead batteries are things that are out of our control. The Getaround Team ### 1/5 — Horrible Response Time and Lack of Resolution *2021-07-09, version 6.34.0* If you are attempting to reach a Getaround representative, good luck! They take days to respond to emails. The only time you can make contact with a live person is during a trip at which time it is too late if your concern is prior to the trip. I recently had an account breach with Facebook, which is connected to my Getaround account as required. I received a citation fee from Getaround that was received on a date I did not rent any cars from them. This is a clear indicator that they have the wrong account and need to look into this matter. In fact, my time card at work will prove I did not use a car. After at least 10 emails requesting help with this, it still has not been addressed. Out of at least 10 emails, the 4 responses I received which took more than a month to get, the reps that responded do not seem to understand or willing to investigate. They have left the concern unresolved. Be cautious because they charge you hastily and immediately and getting a refund will not be easy. ### 1/5 — This is a SCAM - STAY AWAY!!! *2021-04-09, version 6.32.3* My first red flag was that after taking my drivers license, credit card, cell phone, email, and registering with my Apple ID they still required a Facebook account to “verify” my identity. Not sure how FB is able to do more than what I’d already provided. After not hearing back from customer service for several days, I started searching online. The App Store is the only place you’ll find anything over a 1 star review. It has been widely reported that this service will take money out of your bank account and falsify damages without notification. Don’t trust App Store reviews. Search online before using this service. Update: I got a faster response here from leaving a bad review than I did through opening a support ticket. I’ve been waiting over a week for them to delete my personal information. I’ve also spoken with the private contractors who rent out their fleet of cars through Getaround. They have admitted that this business is a total scam. ##!! Apple needs to review this company for fraud and data harvesting !!## ### 2/5 — A mess *2021-02-10, version 6.31.0* The concept of this app is nice but it is so poorly run. First it took forever for the verification process which is so inconvenient. After almost a month I was finally verified. Fast forward to the day of my rental I get to the car.. the car was filthy! The gas was below E so I didn’t even feel comfortable driving it to the nearest gas station because I didn’t know if I would make it. It also reeked of weed. I reached out to the customer service and the rep was very friendly (she’s the reason for the 2 stars). She was able to find me another car nearby. The car was definitely a lot better but still very dirty inside. That is unacceptable there needs to be some process in place where the car is being checked after each use. As a result of the first incidence I missed an appointment I had...I was never expecting to get to the first car and spend practically 30 minutes trying to get that issue resolved. Although the rep was friendly they didn’t offer much for the inconvenience other than a 30 min extension to the new rental. ### 1/5 — A customer for over 4 years and had enough of their poor user experience *2021-01-09, version 6.30.0* Getaround has been our go-to option during the pandemic. It has worked well since we can remain socially distant and there are a lot of vehicle options around our neighborhood. Unfortunately their user experience on a few rides have sullied my trust for this company and will no longer be receiving my business and I implore for you to do the same as well. On several occasions I have rented a car through their app only to find upon arrival the car MISSING. We would walk up and down all four directions to check with no luck. We would then have to call and be put on hold and have to speak with a representative for over 30 minutes to get reimbursed. All my plans for the day have basically been ruined from the lack of promptness necessary for them to remedy a COMMON issue. We got our money back and some credit but we’re not going to subjugate ourselves to their poor business practices anymore. Don’t tell us you have a car at a location and not have it at the location. Getaround has lost us as customers and I’m filing a complaint to the BBB for their inaccurate app experience. ### 1/5 — Useless *2020-10-13, version 6.28.0* I tried several times to rent a car and I couldn’t get it to book one. I had correct DL# and credit card etc. Just keep getting error. We’re over 25 and have insurance and good driving record. My husband tried to sign up as well and it still wouldn’t work. I contacted support and they said I needed to take a pic of my license... well the app doesn’t let me. And then they wanted me to send a selfie with my license? What the heck? I didn’t like how it needs to be connected to your Facebook friends. What personal info are they selling? I also didn’t like how you had to log in through only Apple Pay, Facebook, or google. You can’t just create your own log in. Annoying. If it weren’t for the many thousands of reviews I would think this is a scam. Still suspicious and deleting app. I was desperate at the time for a car since I waited till last minute and there were literally no cars to rent with typical rental car places, nor even Turo. Never ended up getting a car. Turned into an expensive week with Ubers, trains, and taxis when ride share apps unavailable. ### 1/5 — SCAM STAY AWAY!! *2020-07-18, version 6.23.0* I tried getaround a year ago and had a pretty good experience. The only problem was that once I rented a car and the cup holder was full of teriyaki sauce and it was really messy inside of the car when I picked it up. Anyways I referred a friend and he tried getaround a couple times and apparently saw a $100 cleaning fee charge on his account. He had rented a Toyota Prius and apparently the owner claimed the car was dirty and that he needed to pay $100 to get it cleaned after my friend used the car. The funny thing is my friend rented the exact same car the next day and it was still dirty inside and the owner who rented the car was lying and committing fraud to make an extra $100 off of the renters. He called the company and they were no help at all and wouldn’t even admit the owner of the car was lying and cheating the customers. So anyways just a heads up to anyone who is attempting to rent a car from this company. You may be charged $100 for a cleaning fee or even a damage fee even if you are not responsible! I have proof of this and I am actually ashamed and embarrassed I referred a friend to this company who had This awful experience. Thanks getaround for sucking! Maybe get better staff so you don’t have to deal with upset customers who gave you a chance. ### 1/5 — Terrible Service and Very Expensive *2020-07-16, version 6.22.0* My partner and I accidentally got a flat tire in our rental car and had to pull over off the side of the highway. After calling the company for support, we were told that a tow truck would be there in 10-15 minutes. An hour later, it had still not arrived. We called again for an update as to its whereabouts, only to be told the same thing. After waiting for another hour, we were getting nervous because it was the middle of the night and we were still stranded. We called again through the app, only to be hung up on TWICE before receiving any actual assistance. Finally, after waiting a total of three hours, the tow truck came and fixed our flat tire. By then, we had already been charged around $400 for the service and another $100 for having the car longer than we were supposed to. My partner and I also noticed that while the large payment was processed right away, the service itself took THREE HOURS to get to us. We are deeply unsatisfied with the treatment we received from this company and we will NOT be using them again in the future. We would have been better off with Zipcar. ### 1/5 — Terrible service with zero customer support *2020-07-03, version 6.22.0* The first car I try to rent on this app was a Toyota Camry. So I book the car enter my information and get charged. Only a minute or two later the owner of the vehicle texts me saying “somebody already booked the car.” Being new to the app I have no idea how this is possible or what the logical next step is. The owner then tries to get me to rent out his Mercedes for an extra $200 dollars. After saying if the price was the same I would he tries to upsell me a few other cars he rents out. After multiple refusals because I’m was looking for a modest Sudan not a luxury hunk of metal. He tries to get me to cancel the car. I’m suspicious of this why it had to be when it was his fault so I refuse. Now apparently I won’t get a refund from HIS cancelation for up to 72 hours as if the guy who didn’t want to pay an extra $200 has an extra $300 to rent a new car in the timeframe that I needed. The customer service is non existent you have to jump through so many hoops and questions just to send a lousy email to someone. Nobody to call. Will not be using the app again and will warn others to stay away. ### 1/5 — Undisclosed fees, painful user experience *2020-06-30, version 6.22.0* They charged a huge fee for going over a 200 mile per day cap that they never disclosed during the reservation process or when I paid upfront. After being charged, I noticed it disclosed in the middle of a bunch of bullet points at the end of the confirmation email. They have a monopoly in my area, so I had no choice but to pay to keep my account. At least I know about the fee now, but the process to actually start and end a trip is so painful. What’s their motto? “Rent. Unlock. Go.” Nope, they forgot about the 15 minutes in between unlocking and going for vehicles inspections and taking photos and etc that you have to do before you can leave. I get it, they must’ve had a bunch of disputes over vehicle damage. Well, bake that into the price, or offer a premium service in which you don’t have to go through this and Getaround eats the costs (paid for by the premium service fees). There have also been other things — dirty cars are common, and once there was no key in the car and I lost 30 minutes getting a new reservation! I’m now very tempted to buy a cheap, used car. Anything’s better than this experience. ### 1/5 — Don’t rent from them *2020-04-05, version 6.16.0* I have spent more than a couple thousand on rentals with them in less than 2 months then last week when I was trying to to rent for another week which would make it my 3rd week they told me they stopped doing the weekly rentals to stop the spread of the corona virus which was bs it was just to charge people by the hour so they can make more they don’t care about the virus if they did they would just stop renting period so then they told me I could only rent it for 3 more days i only got it for one $76 so I could just take it back but then somethings came up and I need it for 2 more $140 paid it then they let me do it for a another day and another one and I did that because when I asked them when I would get my security deposit they said about a week which is to long since I have no income at the moment got laid off temporarily and government assistance is taking so long to come and then yesterday I had my daughters with me no one to watch them and I can’t take them out with virus rapidly spreading and no one to watch them and to come back on the bus with them from downtown LA to Inglewood so like I said they don’t care about there customers if you want to see for yourself go ahead i only did because I was tired of getting denied because of my bad credit ### 1/5 — Horrible Experince *2020-03-17, version 6.14.0* This app and its service is trash! Same application interface as FAIR! WARNING! You may have problems with the app but the biggest problem is the service! I rented the same car two times. U only get the car for less then 8hrs. (7hrs:30 Min’s) Your better off becoming a cab driver because at least then for what you pay you get the car for 24hrs. Car will have only half a tank when you pick it up! If you fill it back up as I did they give you back less the the value of one gallon as a refund! The next day I rented the same car I filled up! Oh and I lost my wallet in the car! The owner drove car around used up gas so it was at 3/4...I drove down to half noticed I forgot or lost my wallet and filled up just below 3/4 with cash I had! They charged me $7.00 per gallon for it not bring full! Parking on street without signs and street cleaning is almost impossible in LA. Your responsible for the car for 24hrs after you park it! That’s insane Monday through Friday! Horrible customer service policies are money traps and you won’t make any money doing Uber with these cars lucky to break even! ### 2/5 — This company has gone downhill *2020-03-06, version 6.14.0* I drive for Uber. I started getting cars from Getaround since October of 2019. I’m in the DC/MD/VA area. It started out great. Great customer service, decent cars, not a very good process of finding the car at the site. However, the last two months have been a nightmare. Multiple times I’ve went to pick up a car and it’s filthy, not working and/or has been broken into and glass everywhere inside the car. The problem with that is they know the condition of the cars and still have them available for rent. I would literally have to switch cars about 3 times until I found a decent car. And it takes a while to actually find a car because you have to walk around a car lot of hundreds of cars and search for the license plate number. That’s only if they even have any available cars. The customer service has gone down as well. I was once told by an agent “what do you want me to do about it” lol. When you’re spending $268 per week on renting a car, you shouldn’t have to go through this. And if you rent it daily it’s $76 per day. And this was an increase. I will not be returning to Getaround until they fix these issues. It isn’t worth the headache. Pics will be posted on google and yelp. ### 2/5 — Poor Customer Servicing and App performance issues *2020-02-28, version 6.13.0* I never got a chance to use the app in the first place. After I submitted my license for a review check, I attempted to select a vehicle to the closest location on the map, then every time I selected a vehicle close to my location, the screen goes black. Now I already reported and filed a complaint about this issue/bug then the representative told to uninstall Facebook and the app and reinstall it in a certain way. I followed all procedures but, still kept receiving the black screen then all of sudden I couldn’t get to the payment screen at all. I filed another complaint but I never received a response for the past 1-2 weeks about my 3 tickets. Now my account is under-investigation which I don’t understand about because they have my address and information where I’m at and identity. I still never received any response to why my account is under investigation now. And I think it very very poor customer service even if I can’t get in touch by phone which is terrible. It would be great if I get the attention and help need to move forward. ### 1/5 — This app is terrible *2020-02-19, version 6.13.0* I never take the time out to even leave reviews, but this app has called me to do so. I am so displeased with this app, they have awful customer service and they do not help you rather they disclose information from you to the reason why someone can’t use their services. I have a clean driving record, a valid drivers license, and provided all the information that was needed. After being told I could start getting on the road, I tried to select a car and it told me I was suspended. I emailed the help services and they responded with “ Thank you for your continued patience. After further review, I regret to inform you that we’re unable to activate your Getaround account. For security reasons, we unfortunately cannot provide details about our account verification process, but we encourage you to sign up with another car sharing resource in your area.” I messaged them again and they repeated this same message to me like a robot. This app would get 0 stars if I could give it because its false advertisement. I can’t even use the app for no reason. This app needs a lot of work as it is below satisfactory. ## Most critical reviews (10 lowest-rated) ### 1/5 — To put it kindly, a learning experience… *2023-10-08* Let me acknowledge that not everyone may have a bad experience as this app is designed for the sole purpose of connecting car owners and borrowers, but I want others to understand what they may get themselves into. I can’t speak on what the car owners are advised to do by the app itself, so I am documenting my experience here. I pulled up to my rental car a little after the time I chose to pick it up. People dropped the vehicle off were getting out of the car and taking photos for their inspection. Let’s takennote that there is no in between check from renter to the next. The people tell me that the car “needs service”. I found this strange but brushed it off. They drove off and I turned on the vehicle. Check engine, battery, EPC, and tire pressure light was on. I immediately called customer support and explained the situation; the representative I spoke to told me I drove .46 of a mile since the time I rented it? I explained that I didn’t even shift gears, just turned the car on and noticed all of the warnings. I was refunded the full price but the entire experience was far more complicated than necessary and I will be renting through airline car rentals moving forward. **Developer response:** Thank you for providing us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry that your first Getaround experience did not go as smoothly as we would've wanted it to be. We thank you for immediately reporting the car's condition to us so we were able to deactivate the listing to allow the Host to address the reported issues. We are actually more than happy to assist our Guests in rebooking once we receive reports of car issues upon pick-up. ### 1/5 — Badly operated in Los Angeles area *2023-03-26* Don’t waste your time with this up too many problems you cannot rely on the service at all. It’s better to take the bus at the last minute when you’re on your way in an Uber they will call you and tell you Either the car is no longer available for a call on location is unknown. The owner has canceled. The car. Can’t be found the cars dirty when you get there, The cars location has moved from the destination, but you’re on your way to call me. There seems to be a lack of communication with the app and the owners, off the vehicles. Trying to get your money back is always a problem they will argue with you about reimbursement for the Uber. You have to take to and from the location when your time was wasted because the car isn’t either day or it’s there and there’s no keys. Oh the car is there and the Owners stuff is in the trunk of the car and is used facemasks all over the vehicle. Are you today worked 12 hours in advance got confirmed from owner. Two hours before I’m due to pick up the car the owner contacts me and cancels says they can’t get in touch with the app when I go to cancel I’ve paid $67 and they’re only offering me a refund of $33 so now I’ve got to fight to get my money back **Developer response:** Hi, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. If the host has cancelled your trip, then we will refund you manually for the full amount. Please open a support ticket and an agent will be happy to assist you. The Getaround Team ### 1/5 — Use Turo if you need a reliable vehicle *2022-06-29, version 6.44.0* I want to love this app. I do a lot of traveling for work and some experiences with Getaround have worked out. However I now have had multiple bookings cancelled day-of without any explanation or help from customer service, and I have also had a car break down and not start up and need to be towed from another state (and I was stuck, and left on my own without help or reimbursement from Getaround for another rental). Said car that broke down during my rental was one of the jankiest vehicles I’ve never seen, check engine light was on and there was a sign that said “DO NOT REMOVE KEYS FROM IGNITION!” - which was NOT okay because I had expensive gear in the car on my way to a job. They clearly do not inspect or screen cars on this app. You get what you pay for. If you need a reliable car to get to work, use Turo. This app can work, but do not rely on your Getaround bookings if you really need the car. Additionally, months ago, I had thought it may work well to rent my own car out in this app while I am traveling! I submitted my info on Getaround’s site and was told a representative would reach out to complete the process. I never heard anything at all. This app has potential, but is not reliable. **Developer response:** Thank you for sharing your experience with us. We're sorry that not every trip has lived up to our promise of easy, convenient mobility. We would like to look into the issues you've reported here, so we hope you will take a moment to submit a support ticket (referencing this review and the user name "avoid flying american airlines") here: https://help.getaround.com/hc/en-us/requests/new. ### 1/5 — DO NOT USE *2022-05-07, version 6.42.1* The car it’s self was perfect! I would rate this zero stars because of the company itself. We arrived at the car and it wouldn’t unlock. After calling customer service they suggested we cancel the trip, leaving two young girls stranded out of town in the apartment complex parking lot in the middle of the night in a strange city. We then had to Uber to a hotel nearby and pay to stay the night then Uber back to the car in the am. In the morning I talked to customer service who said the car was unlocked but had been moved to a different address, so I Uber to the new address only to find the car not there. I call the host and they explain the car is at the original address so we Uber back to the car original address and are finally able to get into the car and get on with our trip. We lost an entire day of our trip and had to pay for a hotel room rental and extra Ubers. When I explained all this to customer service the best they could do is compensate me $15 for this HUGE inconvenience. This was my first and last time using this app. I am extremely disappointed with how I was treated and the overall experience. **Developer response:** Hi Grace, Thank you for your review. We're sorry for the poor experience. We can see that our customer support has since provided you with the proper compensation for this ordeal. Once Getaround's presence in Nashville matures, this sort of experience should be very minimal. The Getaround Team ### 1/5 — What out for extra charges… *2022-04-21, version 6.41.0* Had a terrible experience with this app. The car was dirty, like never been cleaned. The required parking at drop off is an automatic tickets. (A requirement upon return is you have to park in a designated area that has no parking restrictions for 24 hours) The 2 parking areas that you can choose has a 2 hour parking window EVERYDAY FROM 8 AM to 10PM. EVERYDAY. So if you return your car at 7PM you have a ticket 2 hours later at 9PM. If you return it at 11PM you get a ticket at 10AM no matter how you work it you get a ticket. It’s predatory since I now have to pay for a ticket that isn’t my fault. This parking area should not be allowed. Once you end your trip you can’t get back in the car, even when you are trying to finish the check in process. I got a bogus fuel charge. Started my trip with 52% ended my trip at 58%. Then went to check my trip on the account and saw a fuel charge and all of a sudden my fuel start was 72% so they charged my card for fuel that I had already paid for then overdrafted my account. ### 1/5 — Horrible Experience *2022-03-22, version 6.40.1* We have been stranded 8hrs away from home at the Childrens Hospital since December for my sons life saving organ transplant. I decided to try this out for a day to grocery shop and get some things done during a birthday weekend. The app SEEMED to work seamlessly. There were a couple of cars near me to pick up so I reserved one several days before I needed to pick up. On day of pick up we got kiddo ready for his first exciting outing. ONE hour before we needed to pick the vehicle up, we received a message from the owner stating it was “non-operable” and “not available to rent currently”. We asked him to cancel on his end so we wouldn’t get dinged with a same day cancellation and he refused. He was rude and hung up never contacting us back after a couple attempts of trying. After calling the company’s customer service they said they would cancel on their end but it looked like the other 2 cars available were also “not available to rent”. I asked why vehicles are online that aren’t available to rent and never got a clear answer. It took a whole 9 days for the money to reimburse back to my account (money we needed to rent another vehicle- which we were then unable to do). Once the reimbursement came through, of course we LOST money in the end of it all. Horrible and shady company. I will stick with Lyft or Uber from now on. **Developer response:** Hi, Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're really sorry that your experience was less than stellar. Please continue to work with the agent assisting you to resolve your issue. We have noted your feedback points and have shared them with our internal team for further review. Again, our apologies for the issues you encountered while renting a car on our platform. The Getaround Team ### 1/5 — Raggedy cars *2022-03-14, version 6.40.1* I rented a 2020 Nissan Altima from this app one Saturday afternoon until Monday well the transmission ended up failing 7hrs into the trip I reached out to customer service (there’s not a phone #) for you to call regarding these people cars but I digress. Anyway the transmission went out so I drove it to my house they told me they wanted me to pay to have the car towed back to the owner and once he checked the car out I would maybe probably they weren’t for sure get a refund, My main issue was would I be able to get refunded because the car malfunctioned 7hrs into my trip it’s been a week and I haven’t even so much as received a email from them. I never received any information about this issue I was never refunded nor compensated for the issue regarding the transmission going out on the vehicle 7 hours after my rental started, I submitted pictures they even made me check the oil and send a picture I also risked my life driving the raggedy car back to the owner. I paid to have the car from Saturday until Monday morning but the car transmission failed 7 hours into the rental and NO ONE HAS REACHED OUT TO ME. I will be forwarding all emails between us to the BBB aswell as my attorney regarding this matter. Since this company has not tried to reach out to me. P.s all the cars in Dallas smell like weed Update, so it’s been well over a week I haven’t heard anything back from Getaround, there is no phone number to call them and they will not respond to your emails. **Developer response:** Hi, Thank you for your valuable feedback. We take all feedback seriously and use it to better our product and services. We're really sorry that your experience was less than stellar. Please continue to work with the agent assisting you to resolve your issue. We have noted your feedback points and have shared them with our internal team for further review. The Getaround Team ### 1/5 — Lot of issues *2022-02-28, version 6.39.0* I’m out of town for a friends birthday. I was going to rent a car through Turo but a friend told me about “this” app that you can rent cars by the hour and since I only needed the car for 8 hours I figured I would give it a shot. Booked the car the night before with no issues. Today the owner text me a hour before my pickup time saying the car is unavailable with no explanation and tells me I need to cancel my booking through the app. I tried to cancel but it was going to charge me half the rental cost so I had to contact customer service which you have to submit a request through email before you can call to speak with someone. Customer service issued my full refund but takes 3-7 days to return. On top of that they charged me twice for the rental and the $150 deposit. Not a big deal since both are being returned but seems to be a lot of issues that they need to smooth out. Love the idea of the app but now I’m having to go back to the airport to grab a rental last minute since they canceled mine a hour before pickup and had no other available vehicles. ### 1/5 — Fraudulent charges, awful experience *2021-11-22, version 6.37.0* We used this app to rent a car for a few hours while on vacation and the actual rental experience was fine - streamlined, no complaints. Then, after returning the car, we were hit with a $50 charge because the owner reported we had “left the window down” (we had not). We responded back to the customer service rep letting them know that we hadn’t left the window down and to check the photos we submitted upon parking the car. They replied that the owner said it was not visible in the photos. When we tried to argue it and told them that the owner was clearly attempting to scam us out of damage fees, they blocked our account for violating their terms of service (??). We did not use foul language toward the employee during this exchange, or do anything that should have resulted in a ban. I would not recommend this service at all after our experience - it is far too easy for vehicle owners to charge fraudulent damage fees, and the app’s customer support will not even attempt to investigate your case if this happens to you. ### 1/5 — Bad Car and Cleanliness *2021-09-23, version 6.35.3* To whom it may concern, I was just going through my emails and received a very disappointing email about my account being deactivated and I am just trying to understand why? Your app has great potential but there are a few things I would love to point out to better improve the experience. My rental experience was not very great and if this is an issue with the lister of the vehicle I want you to know that this experience has made me appalled at some the of vehicles listed on your site and the inexcusable shape these vehicles are in for paying customers like I get to ride around in. Since when do cars come with old French fries under your seat. Not a great start to a trip but not the biggest of issues. Now to begin i received the vehicle with about 67% left in the tank. Since when are full tanks not the standard. I ended up returning the vehicle with a fuller tank than I received it as well so again not a great start. Second I was charged with a late fee for being 10 minutes late in drop off. Which just added insult to injury and I don’t feel like that is a justifiable charge. I can add more details about the scratches in the outside and smell of the inside but I will not get in to that. All I am is asking for it to be waived as $50 is quite aggressive during these times I feel like feels right. Hope you understand where my frustration is coming from and that you can work on a better user experience. Sincerely, A valued customer ## Most praised reviews (10 highest-rated) ### 5/5 — Bad start but good experience eventually *2020-03-19, version 6.14.0* So I booked a muscle car for a 6AM ride in the mountains (sunrise!) and woke up reading these bad news: my trip was cancelled because the car is not available and ‘we booked you another car instead’. However, that other car was a family car, not a dodge charger I wanted… Basically my plans for the day were ruined. I refused to take this newly booked car and asked for the exact/similar replacement. It was Saturday morning so the support was slow and no way to call them. I ended up cancelling the trip and plans. Next day I woke up and was notified that an agent booked a car for me on my behalf and charged my card! She did not read other agent’s conversation where I told I will book myself… Long story short I booked a car I wanted the next week and had a pleasant experience. All my previous charges were refunded. ### 5/5 — Great service difficult customer service *2020-02-13, version 6.13.0* I appreciate being able to rent a car daily to get around.... however... it is EXTREMELY difficult to get in touch with customer service to retrieve forgotten items or to address other concerns if you are not in an active trip... if a customer ends a trip early Gataround should at least make customer service available to them for the remainder of the booked time since they do not prorate trips...also.... the “unlock the car I have forgotten something” feature isn’t actually useable... you are never able to actually click it... I have had to rent a car again just to simply retrieve something I have dropped. Also, when customer service leaves you a voice message and tells you to call them back while not in an active ride..... you can’t. ### 5/5 — Honest review *2020-01-08, version 6.10.0* I’ve used Getaround a few times now. I like that the app lets you unlock the car. No need to meet up with the owner. I’ve only met the owner once because the keys weren’t in the pocket pouch in the car. Every-time I fully inspect the car and document everything in the app. My experiences wasn’t bad. I have no horror stories. There is three things I dislike about it though. First off renters shouldn’t be charged for towing after 24 hours of drop off. Also there should be a gas card available. Filling up the tank shouldn’t come out of the customers pocket. Plus the distance that the car is at should be calculated by walking distance, not driving. That’s why I rent around day time. I would recommend for quick trips and to run errands. There is a mileage limit. 0.50 cents after that and they charge for tolls. Plus they charge for extension as well. Always park the car where you found it and drive safe and don’t park on the street cleaning side just read the road signs. ### 5/5 — Worse Service!! Do not use!! *2019-10-09, version 6.6.0* I’m an Uber/Lyft driver who had no choice but to rent a vehicle while my personal vehicle is out of service. I rented thru the Lyft Hertz program and was getting straight up robbed of my money and Lyft earnings. So I got approved to rent through the Uber program and figured I would return the Hertz rental and rent a GetAround vehicle. Assuming since Uber has a rigorous approval system that you have to wait 2 weeks for, once given the green light, thought I would be all set to pick up a car rental like with Hertz. Well I was wrong. I am not on a full 7 days stuck with no vehicle because of GetArounds absolutely HORRIBLE customer service, lack of knowledge, no communication or way to reach “other” departments, and never getting replies back from the emails. This company is the most UNPROFESSIONAL I’ve dealt with. And now I’ve lost hours of my time, a whole weeks pay because of them and most importantly my patience & sanity! Ugh. ### 5/5 — Y far the best service I’ve received on all rideshare rental options *2019-07-17, version 6.4.2* This is GENUIS! I’ve had a few issues with car cleanliness or a car not starting but any and all the agents have been extremely professional... empathetic and knowledgeable. By the time I get off the phone I’m more then pleased . They don’t make excuses or blame other people. They recognize the issue and fix it immediately . I e literally rented a car from them every day for two weeks . I love that you don’t ha e to wait in line. You truly do book the car . Once to the location the app locks on on your signal and unlocks the car remotely. You check the gas and for damages and you’re on your way . Literally a five minute process . This company is going places . Very convenient . And it fits my schedule and life . I almost don’t want to tell people bc I want to keep this little secret to myself . I recommend that everyone try it . ### 5/5 — I'm very impressed with this App! *2019-04-27, version 6.0* I just recently got a car from GetAround Miami and my experience was bittersweet - the first vehicle that I reserved was a Grand Cherokee Jeep - but it was not located where I was told to pick it up! I had about 15 small boxes to load into the vehicle - but it was nowhere to be found! I was then connected to an F-150 but it was located 35 miles away from my Downtown Miami location. Due to this mix-up - I was upgraded to a BMW X1 that was located near and it worked out just fine. The problem is this - while I traveled to the X1 - just 10 minutes away from my location - random and homeless street people rummaged through my unattended boxes and belongings and stole much of my stuff! My experience with the rider support team was beyond excellent. They are attentive and do everything to set things right. The other MAJOR problem was that my first car of choice was a vehicle priced at $42 - the vehicle that I ultimately drove was $81 dollars. I'm hoping that GetAround will credit and adjust by costs and refund over $350 - by overcharging me for the use of a vehicle that I did NOT want - the price was double my budget! Overall- my experience was great with the exception of being charged 2x more than what I wanted to pay. The BMW X1 was just amazing. The host - Jonathan was also great! I'm assuming that my overpayments will be credited back to me ASAP. THE app works great and the vehicle is a pleasure to drive. Mott Kornicki ### 3/5 — Consistent App or Service Problems *2020-10-23, version 6.28.0* The app and service deserve only three out of five stars because there is always an issue with the app itself or the service model of borrowing cars from irresponsible individual owners. Every time I’ve used this app to rent a car I’ve experienced major problems. I’ve experienced issues unlocking the car through the application - the buttons and interface simply wouldn’t work. There are also frequent connectivity issues and customer support has confirmed this. Other times, the cars I’ve rented had serious exterior damage such as smashed in bumpers, smashed headlights, and missing rearview mirrors, or severe interior damage. In all instances, I’ve had to clean the car and once I’ve had to cover the seats in plastic because the fabric was horribly and disgustingly stained. I give this app three stars because it is half the price of Enterprise and other big car rental agencies if you book far enough in advance. I’m hopeful that Getaround can raise the standard of renting cars through mobile applications. ### 3/5 — Hit or miss - definitely not an unlock and go service *2019-11-07, version 6.7.1* Prepare to pay for an additional 30-40 minutes so you can do a full inspection of the car and scramble around to return the car on 100% full or be fined. (Gas is not included and needs to also be documented via photos through the app.) I was lucky enough to get a car that smelled terribly of smoke and fried food, a $500 fine for the prior customer, but nothing was done to fix the issue for me. Uber and other drivers are able to rent these cars so don’t be surprised if yours smells and looks like someone’s been living in it for hours. There’s a low cap on included mileage (30 miles, then pay $0.50 per mile), so this is truly only for quick in-town rides. Also, the app requires you to constantly verify through Facebook which assumes you support and have a Facebook account and that has its own set of ethical concerns. Competitors have their own terrible shortcomings but this one definitely is the least convenient and most deceptive service I’ve tried. ### 3/5 — Nifty Service, so-so App experience *2019-09-22, version 6.5.5* Been a regular user of this service and am a big fan. There are a lot of vehicle options in Chicago area. The ability to access a car at any hour of the day/night is fantastic; much more useful than the traditional car rental service. Not thrilled with the rental-end-of-trip experience as the App process is very inconsistent. The experience is pretty good when ending your trip early. You get to record your fuel level (handy because recently most of my rentals have not had a full tank at the beginning). When ending your trip at the end of your rental, the App navigation is crap. It doesn’t present the same end-of-trip options. Lastly, the App should let me rate my trip when I end my trip. But, no, it asks me to rate my last trip the next time I use the app—sometimes weeks or months later. Make the trip end process consistent every time. Let the renter rate the car at that moment. And provide the renter the option to get credit if they actually fill up the car even though the car was not full at the beginning of the trip; this last feature would allow the rental community to improve the experience for everybody, other renters and even the car owners. ### 3/5 — Great Customer Service *2019-03-25, version 5.38.0* Buut, you get what you pay for. If you would like to spend the first 10 minutes of your paid time inspecting the car and looking for all the “great” things people leave behind then this app is for you. It would be nice if getaround offered at least 10 minutes free to inspect the car inside and out since it is a job to do that for them. I won’t be using this service again. The first car I tried using was stained all over the rear passenger seats and driver seats, some nasty mystery stains going on there. I feel sorry for whoever car that is. Second car I tried was alright. Wasn’t a fan of having some ones lotion all over my hands, would suggest bringing your own disinfection wipes, and possibly a nice blanket to throw in the back to hide the stains that are most likely to be there. Two more and I’ll stop. Cords to charge and connect phone were not working, I would suggest brining your own. Also the correct placards to gain access were missing. I’m glad I only booked an hour before trying this platform I would suggest the same to see if it is for you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*