# Legacy KACE GO — user reviews > 43 indexed App Store user reviews of Legacy KACE GO by Quest Software, Inc., rated 1.75/5 from 55 ratings. - Source: https://appshunter.io/ios/app/legacy-kace-go/id680443651/reviews - App overview in markdown: https://appshunter.io/ios/app/legacy-kace-go/id680443651.md - Rating breakdown: 5★ 4 · 4★ 4 · 3★ 4 · 2★ 5 · 1★ 38 ## Newest reviews (15 of 43) ### 2/5 — Constantly crashes *2018-09-20, version 5.0.2* The iOS version of this app constantly crashes when inputting assets/ scanning barcodes. Had to use android for inventory. ### 1/5 — Cannot save tickets *2018-09-05, version 5.0* Version 5 does not allow me to save tickets on iPhone or iPad ### 1/5 — Kace 9 upgrade now you can't login to kace go *2018-09-02, version 5.0* IOS update, not only could we not enter tickets with new releases, now after update kace appliance to version 9 we can't even login into kace go app. Worthless to us completely now! Fix immediately! ### 1/5 — App crash when attempting to create new ticket *2018-08-29, version 5.0* This critical function prevents us from creating tickets while mobile. There has been no response to emails regarding when this will be resolved. Seems like other users of this app also get very poor response. ### 1/5 — Bugs in it *2018-08-27, version 5.0* This version is buggy, not all the tickets display. You have to logout\in for them to come up. You add a note and go back to view the tickets again and you have start all over again. Fix it or go back to the old version ### 1/5 — Crashes and awful tech support *2018-07-11, version 4.1* Crashes when viewing device on Inventory ### 1/5 — STATUS not available, Poor barcode scanning *2018-07-11, version 4.1* It seems that in some recent version of the mobile app, the STATUS field has disappeared from asset management. This is hugely important for tracking physical inventory, and now we're required to make status changes on the Desktop interface. On paper, the single most useful feature of this app is barcode scanning. Sadly, the reality is much more frustrating, as it sometimes takes about a minute of playing with angles and/or using a different light source in order to get it to recognize. Most barcode scanning apps have a flashlight option that uses the built in LED, but not kace go. Other apps are also a lot faster to read, regardless of angles or lighting. Some even include a satisfying Beep or Vibrate! (See apps "Beep" or "RedLight") This app would be AMAZING if it just took some hints from other barcode scanning apps. ### 1/5 — Crashes constantly *2018-06-13, version 4.1* Unable to use to view inventory, it crashes constantly. Last update was 3 months ago. My device is updated so I know its the app. Tried uninstalling and reinstalling,. Still crashes!!! ### 1/5 — Text is cut off *2018-04-25, version 4.1* The text in the comment box is cut off I cannot see the full contents in portrait or landscape mode on my iPhone 8 Plus or my iPad 5 generation. Work productivity is impacted please fix. Thank you ### 2/5 — Constantly crashes. *2018-03-07, version 4.1* Constantly crashes when trying to transfer tickets and now it crashes every time I try and view inventory. Uninstalling and reinstalling app did not help. ### 1/5 — Assigning ticket to queues *2018-01-30, version 4.0* App crashes every time you try to assign ticket to a different queue. We just started using the app. So far it’s useless for our different tiered and separate queue setup. ### 2/5 — Needs to be updated ASAP *2017-12-17, version 4.0* Still no iPhone X support. Still no Touch ID or Face ID support. After updating the app, some text seems to get cut off in ticket notes. Searching tickets by title also does not work properly. ### 1/5 — Terrible performance *2017-09-20, version 3.1* No stars! This app takes a very long time to log in. It doesn't cache login credentials to remember your session in a timely manner. It also doesn't allow for offline viewing, if you lose any kind of network connection, it logs out and prevents viewing anymore. The slowness is the reason this thing has no stars. ### 1/5 — 3 years later still no fix *2017-09-11, version 3.1* 3 years ago a high priority fix was supposed to allow the saving of queues requiring custom fields. Still doesn't work. The app and company are garbage move to another platform ### 1/5 — No sorting *2017-08-16, version 3.1* Sadly STILL no way to sort tickets by a custom field... i.e.- sort by Building. ## Most critical reviews (10 lowest-rated) ### 1/5 — Major is at our school *2022-08-05, version 7.3* Since the recent upgrade to KACE the mobile app has not worked for anyone in our entire company. We’ve tried almost everything. The login indicates the server is accepting credentials but then the mobile app says user or password error. We’ve checked all credentials are working elsewhere but not with KACE Go. At a lost and losing productivity for our team. ### 1/5 — After server update the app no longer works *2022-03-15, version 7.2* After the last few updates this app will not show new work order until the next day and when checking recent it now show all work order not the recent ones what ever was done broken the app and made it useless to use. ### 1/5 — No login screen *2021-11-18, version 7.2* There’s no login field for username and password. The only field available is Server and Login. Not sure if it’s a iOS v15 limitation or not. Opened a support ticket with Quest. Waiting to hear back from them. Works ok with Android. ### 1/5 — No longer works *2019-05-29, version 5.1* This app was working just fine for me before this last update. Now I can’t login. Works on Android then throws an error and I have to login again. On iOS no devices can login anymore. It just stalls. I need this app for my work. I wish Quest would respond. ### 1/5 — Worst app ever!!! *2019-05-01, version 5.1* The latest update won’t let the app work on my iPhone. This app works for several weeks and then doesn’t for several months. ### 1/5 — Worthless now... *2019-04-29, version 5.1* This app was helpful until about a month ago. App will not allow login now. Works on Android but not iOS. If you’re not gonna fix it, just say so... ### 1/5 — Please fix *2018-11-08, version 5.0.2* App won’t save requester or provider ### 1/5 — Piece of garbage *2018-10-10, version 5.0.2* Every new update breaks sometimes else. Does anybody test before a release updates? iPhone user. ### 1/5 — Doesn’t work, crashes all the time. Please fix. *2018-09-06, version 5.0* I have a fleet of field technicians that cannot access Kace. The last update killed it on all of our iOS devices. ### 1/5 — Unable to save tickets or view completely all tickets *2018-09-06, version 5.0* When is new release coming out? Its pretty much useless, unable to create or make changes to tickets and save them. Also not all tickets are shown. Please fix asap!!! KACE #261078 ## Most praised reviews (10 highest-rated) ### 5/5 — Works for iPhone - looks good *2020-03-06, version 6.1.1* Version 6.1.1069 is working well for my iPhone. Thanks. ### 5/5 — A strong start! *2013-12-14, version 1.1.901* This app has been extremely useful to me, especially the help desk functions. I can't wait to see it get even better! ### 5/5 — Great app *2013-11-06, version 1.1.901* Love it and can't wait to see more! ### 4/5 — Good If Your IT Knows What They Are Doing *2017-12-12, version 4.0* This app is really good for reviewing tickets and device inventory while away from your computer! Could use some improvements but overall nice to have. ### 4/5 — It’s not that bad *2017-11-30, version 4.0* Really it’s not. If you set your device up right, it’s very helpful. ### 4/5 — Improving *2016-12-14, version 3.0* Nice improvement, the barcode feature is very useful, Please bring back organization switching. ### 4/5 — Works great but... *2015-06-18, version 2.3.952* Needs an update to support the iPhone 6 Plus screen size. Would make life a lot easier. ### 4/5 — So far in only need one thing added *2014-03-30, version 2.0.916* Love this app for our technicians! But we do need the ability to add work to the ticket for tracking purposes then it will be perfect. Currently we can only add work from the web interface. ### 4/5 — A good start *2013-10-23, version 1.0.36* I've been using this app for the past few weeks, and I see a lot of potential here. The app is more of a compliment to the web admin console, but it works substantially better at looking up tickets and inventory on my iPhone and iPad than using Safari. There are some rough edges, and there's room for more features, but overall it's a welcomed addition to my regular mobile toolset. Thanks to KACE for making native apps a reality. ### 3/5 — Great app and tool *2020-07-07, version 6.2* I love being able to use this from wherever I’m at to take pictures and be more specific about work needed. However, on an iPhone, I can’t scroll and select. For my company use, that means I can’t get to my correct location field. Tried to contact customer support without them understanding who I was and what my challenges are. More end user training and support would be great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*