# Legacy TransUnion® App — user reviews > 39 indexed App Store user reviews of Legacy TransUnion® App by TransUnion Interactive, rated 4.30/5 from 455 ratings. - Source: https://appshunter.io/ios/app/legacy-transunion-app/id6740769500/reviews - App overview in markdown: https://appshunter.io/ios/app/legacy-transunion-app/id6740769500.md - Rating breakdown: 5★ 369 · 4★ 11 · 3★ 3 · 2★ 5 · 1★ 67 ## What do users think of Legacy TransUnion® App? Overall sentiment: negative **Pros** - ⭐ Legacy TransUnion App - ⭐ Important credit Bureau **Cons** - 🔒 Unable to login - 🔒 Account apparently deleted - 🔒 Login issues - 🔒 Contradicting information - 🔒 Two separate apps - 🔒 Can't access credit report - 🔒 Doesn't work with existing credentials - 🔒 Poorly designed **Commonly reported bugs** - Login issues - Account deletion issues - Inability to access credit report **Most requested features** - Restore Credit Lock feature - Streamline apps and restore essential features ## Newest reviews (19 of 39) ### 1/5 — Not necessarily the app but the company. *2025-09-18, version 4.0.32* I was able to enroll and freeze my credit easily with Experian and Equifax. Dealing with TransUnion was, and still is exasperating. It was interminable getting a representative on the phone. After resetting my password a countless number of times, it was determined that the issue was my VPN and use of Safari. Once I disabled my VPN and used Safari I was able to login and freeze my credit. I logged in about a month afterwards and was able to proceed seamlessly. About less than a year later, I received snail mail from Trans Union regarding a data breach. When I tried to login to Trans Union’s affiliate, mytrueidentity.com, (mindful to disable my VPN and use Safari), I was unsurprisingly blocked. So at this juncture, I need to wait until tomorrow to speak to a representative and rectify this issue. I wonder how long this is going to take. The aforementioned statements are the gist of the issues. I could elaborate on other related matters but don’t wish to expend any more energy on their difficult and ineffective procedures. ### 1/5 — Doesn’t work!! *2025-09-10, version 4.0.32* Password on website is fine, but downloaded not one but two of these apps that say it’s incorrect! Pretty disconcerting, unprofessional, and absurd. ### 1/5 — Heaven forbid if you update your password *2025-09-08, version 4.0.32* The app made me update my password and now it won’t allow me to log in, and now this is affecting both the “legacy” and the other TransUnion app, despite me allowing facial recognition to verify it’s me. Sighs* it’s just the system wanting us to fail with our finances. ### 1/5 — Unable to login *2025-08-31, version 4.0.32* What’s the point from the app if it’s not working at all ### 1/5 — Trouble!! *2025-08-30, version 4.0.32* Tried logging in using the old app and it said I had to use the legacy one which I downloaded. The Legacy app said it’s being discontinued soon and will not accept my original password. I am trying to get in so I can do some changes because of the data breach. What’s going on ? ### 1/5 — Not working *2025-08-30, version 4.0.32* Doesn’t work,garbage. ### 1/5 — Login doesn’t work *2025-08-29, version 4.0.32* The updated TransUnion app told me to download this legacy app so I can log in. Neither app works with my credentials. My credentials only work on the website. Very strange. ### 1/5 — So far so bad *2025-08-28, version 4.0.32* I downloaded Legacy Transunion to pull up my credit they didn’t. They asked a small fee to pull up my credit score I paid and I still don’t get it. ### 1/5 — Can't log in *2025-08-28, version 4.0.32* Can't log in. Pretty stupid app that you cannot log into even though I can log into the website without issue. ### 1/5 — App does not work *2025-08-23, version 4.0.32* I have tried so many times to log in and it does not recognize me. Tells me to download Legacy app which I had and it still doesn’t recognize me. Absolutely frustrating when I have gotten in prior to freeze and unfreeze account. FIX THE ISSUES!! IT’S ### 1/5 — TRASH *2025-08-12, version 4.0.32* Two apps for the same thing. What? Just to log in is like pulling teeth. How does a company like this have such horrible online products? ### 1/5 — Horrible app. I can’t log in. *2025-08-10, version 4.0.32* Horrible app. I can’t log in. ### 1/5 — Can’t login *2025-08-09, version 4.0.32* Can’t login to either trans union app even though password is correct ### 1/5 — Keeps giving “incorrect login” errors *2025-08-08, version 4.0.32* I downloaded the app so I could freeze my TU credit report to prevent others from applying for accounts in my name (mostly my ex-wife). The same username and password work on the TransUnion website, but I keep getting an “incorrect login” error on the app (and on the newer non-legacy TU app as well). Garbage service ### 1/5 — Junk *2025-08-05, version 4.0.32* Can’t login. Way below my expectations ### 1/5 — Can’t login with good credentials *2025-08-04, version 4.0.32* I have a TU online account. Installed their new app but was not allowed to login without first logging into the this legacy app. Weird, but sure I’ll follow instructions. So I get this app and it won’t let me login either. Says my password is invalid and tells me what passwords are allowed (length, special characters, etc..) But this same password works fine on the website! Get it together TU. This is really poor. ### 1/5 — Log in *2025-07-29, version 4.0.32* Can not log into anything on there. Keeps saying incorrect credentials ### 1/5 — Cant log in *2025-07-24, version 4.0.32* This trash company has two apps and neither one allows me to log in l, yet i am able to log in online just fine!!! ### 1/5 — This is aweful *2025-07-18, version 4.0.32* Not sure what is going on but unable to login. ## Most critical reviews (10 lowest-rated) ### 1/5 — New member *2025-10-05, version 4.0.36* Downloaded TransUnion and attempted to log on. Was told to continue on Legacy app. Legacy app says invalid password format. Still make to log on from pc. ### 1/5 — Complete trash app *2025-10-02, version 4.0.36* TransUnion is trash. I can’t log into the app or online. To “unlock” an online login, you must send them an email with a copy of your ID and proof of address from a bank statement or utility bill. This is done by email attachment, rather than through an encrypted portal. ### 1/5 — Garbage *2025-10-01, version 4.0.36* What happened? Can’t log into old app and new app doesn’t work either. Pathetic ### 1/5 — Can’t login *2025-10-01, version 4.0.36* Imposible to login ### 1/5 — Can’t login with valid credentials *2025-09-28, version 4.0.32* This app won’t log me in, and forwards me to a web view instead of using the app. ### 1/5 — Apps & Website are Terrible *2025-09-25* Both apps don’t work. Website halfway works. Seriously? ### 1/5 — 🗑️ *2025-09-23, version 4.0.32* TRASH ### 1/5 — Their Apps don’t work *2025-09-20, version 4.0.32* As as the last person. Can’t log onto either app only my laptop . I guess their I.T. People are terrible. No wonder they were hacked ### 1/5 — No way to manage your credit *2025-09-19, version 4.0.32* I have been in a loop and in a circle over and over. I try to tell them I have to address and I know both. This is ridiculous ### 1/5 — Glitching *2025-09-18, version 4.0.32* I am Not happy with this App. Does not work properly and keeps kicking me out after entering password and trying to access credit score ## Most praised reviews (2 highest-rated) ### 5/5 — Legacy TransUnion App *2025-07-25* TransUnion is an important credit Bureau , it’ll continue as a APP also. ### 3/5 — Issues *2025-06-25, version 4.0.32* The information is contradicting each other as far as why my credit reading is where it is recommendations for improving it and I identifications for why it’s low don’t match --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*