# Legrand Lighting Control — user reviews > 78 indexed App Store user reviews of Legrand Lighting Control by Legrand, Inc., rated 3.90/5 from 279 ratings. - Source: https://appshunter.io/ios/app/legrand-lighting-control/id1017835513/reviews - App overview in markdown: https://appshunter.io/ios/app/legrand-lighting-control/id1017835513.md - Rating breakdown: 5★ 185 · 4★ 14 · 3★ 2 · 2★ 11 · 1★ 67 ## What do users think of Legrand Lighting Control? Overall sentiment: negative **Pros** - 🎨 Aesthetically pleasing switch design - 👍 Easy physical switch installation - 🔧 Simple scene setup and programming - 🎛️ Good dimming and multi-zone control capabilities - ⏰ Reliable local control when on same network - 🔊 Voice control integration with Alexa - 📱 Basic on/off functionality works when connected **Cons** - 🐛 Frequent app connectivity issues - 🌐 Poor remote access functionality - ⚠️ App crashes repeatedly - 🔄 Constant need to reconnect and restart - 📡 Hub frequently loses connection - 🔐 Unreliable cloud service integration - 😤 Inadequate customer support - 💔 Scenes fail to execute properly - 🚫 App shows incorrect light status - ⏱️ Slow app discovery of system - 🔌 Devices randomly turn on/off - 📲 Multiple confusing Legrand apps - 🛠️ Firmware updates break functionality - 💸 Premium pricing for unreliable product - 📉 Company phasing out older systems without support **Commonly reported bugs** - App fails to discover or connect to hub - Remote access doesn't work outside home network - App crashes on launch - Scenes don't execute or execute partially - Lights show incorrect on/off status in app - Three-way switches lose pairing randomly - Hub locks up every 72 hours - Firmware updates brick the device - App stuck in update mode - Controller unresponsive to scene commands - Lights turn on/off randomly at night - App repeatedly logs out of cloud service - Devices appear duplicated in app - Landscape lights turn off after exactly 15 minutes - Interior lights turn off when outdoor lights activate - System flashing as if being programmed - App won't install updates - Samsung Artik cloud transition broke functionality - New Eliot cloud service unreliable - Apple Watch app version never works - Alexa integration shows switches as unresponsive **Most requested features** - HomeKit and Siri integration - Apple HomeKit compatibility - Better remote access when away from home - Edit button for scenes - Longer dimming duration (up to 1 hour) - Seasonal/ambient light-based controls - Vacation mode with temporary scene disabling - Location-based automation - Better app UI design (more intuitive interface) - Static IP assignment for hub - Automatic device addition via QR code scanning - Unified single Legrand app - Backward compatibility with older hubs (LC6001) - Better integration with smart home platforms ## Newest reviews (17 of 78) ### 2/5 — Very glitchy app *2026-01-19, version 4.7.1* Love the light switches, but the app rarely connects to the system. Sometimes reinstalling helps, but not always. ### 2/5 — Very glitchy app *2025-09-27, version 4.6.1* This app only works about half of the time, and Apple Watch version never works. Most of the time we can’t even get it to connect to our system. ### 2/5 — Not working after latest upgrade *2025-05-09, version 4.6.1* I upgraded to the latest version of the APP, and now my scenes are not working (simple stuff: lights on at 6pm / lights off at midnight). Frustratingly, I can’t review the scenes remotely when I’m not on the same WiFi network as the l Legrand. Pretty disappointing as it had been working well for years on an earlier APP version. ### 1/5 — Don’t buy *2022-03-12, version 4.2.1* Superb when it works. Insanely annoying when all lights turn on in the middle of the night for no reason. ### 1/5 — Zero stars for app AND hardware *2021-12-07, version 4.2.1* Spent a lot of money during a whole house remodel in 2018 to change to Legrand RF switches. What a waste of money. The only positive comment I have is that the switches themselves look great. Other than that here are the things that aren’t great… - Three way switches keep losing their “pairing” to each other. So sometimes the paired switch is essentially dead. Which then causes all the lights on that circuit to not respond to the app on my phone or in wall scene controllers. Seems to happens randomly. - App is glitchy. Sometimes the app shows specific lights are off when they are on and vice versa. Must repeatedly tap the on off “slider” on the app for each switch to “wake up” the switches. - App has trouble connecting to the hub. Cue the spinning wheel of death! This is not an issue with my phone or WiFi. I have no trouble connecting to my Lutron hub (I have since started using Lutron Caseta plugs for table lamps and LOVE the Lutron product) - In wall scene controller or a scene from app must be activated repeatedly to set all of the lights on a scene. Lights are set in a random order EVERY TIME and I never know which light is going to be skipped by a controller so I have to go room to room to make sure each light was set properly defeating the purpose of a one touch programmed scene! - Hub must often be rebooted to get anything to work from app and/or scene controller (requires unplugging or inserting a pin into a tiny hole in back of a device that is hidden in a cabinet with other equipment). What a pain! I’m tired of being a contortionist to get my overpriced lighting system to work. This app seemed to get more glitchy when Legrand shifted away from Artik cloud to their own Eliot cloud remote access system. (I spent hours on the phone with technical support trying to figure out how to get my programming from artik to Eliot to no avail.) I’ve kept the app updated and routinely reboot WiFi and my phone and I do not have issues with any of my other smart home equipment or interfaces. Seems like Legrand engineering missed the boat and left all of its customers standing on the dock with them. Next project I’m going with Lutron. Legrand it would be nice if you helped my existing switches be more than just nice looking wall decor. Right now they are pretty dumb. Nothing smart about them. ### 1/5 — Nightmare *2021-11-25, version 4.2.1* There is no “edit” button! Also the app does not connect to the system so it has zero functionality. ### 1/5 — Frustrating *2021-10-07, version 4.2.1* Without a doubt this is dumbest smart home technology I own. Avoid to keep your sanity. Update…. Their support is as bad as the app! ### 1/5 — Garbage *2021-09-18, version 4.2.1* This app is garbage. It won’t discover/connect to our home lighting system so what is the point of having this?! ### 1/5 — Complete and utter joke *2021-04-05, version 4.2.1* Looks like it was built 20 years ago and functions about the same. The entire Legrand system is awful, built on outdated tech. Maybe Legrand was cool 10 years ago, but today there are so many better and cheaper options. My custom home can with Legrand switches and plugs and I’m going to rip them out and replace with Lutron. ### 1/5 — April 1, 2021 - very useless, no support *2021-04-01, version 4.2.1* All previous reviews remain relevant - glitchy, etc. When it works, it is marvellous! ### 2/5 — Barely Smart *2021-02-24, version 4.2.1* Stay away if you are looking for an intuitive, reliable, and feature rich smart home app. The only reason why I’m using this system is because the Legrand Adorne line looks great, and the app manages to turn things on and off on a schedule. One thing I would recommend is to assign a static IP to the Legrand Smart Hub so that you have less problems connecting to it. I hope Legrand gets serious and invest in their smart home system to make it competitive with many other brands. ### 1/5 — Started with issues and now app is defective *2021-01-30, version 4.2.1* We have always had issues with the lights not responding to the scenes properly. Now with the new update, edit or add scenes is no longer an option so we have no control over the scenes anymore. ### 1/5 — Needs more update *2021-01-11, version 4.2* This needs to be updated. Can’t connect in a stable way. App will connect and then disconnect. It does this over and over. Considering all the costs with the switches and this controller, one should be able to get much better workability ### 1/5 — Horrible *2020-10-01, version 4.2* This system is not working or works randomly. I paid way too much money to have this system not function. Top drawer prices and promises at clearance sale performance. ### 1/5 — Don’t buy!!! *2020-09-16, version 4.1.2* I believed the reviews that said the prior issues with the connectivity to the mandatory (!!) were resolved but that is not true. 80% of time unable to connect to the LC7001 hub which is the only way to control the switches remotely. So 80% of the time these switches are NOT able to be remotely controlled. Will seek refund and go through the work to remove. Buyer beware - read (and believe) the bad reviews. Absolute waste of money. ### 1/5 — App won’t install Update! *2020-08-13, version 4.1.2* I keep getting a prompt to update the controller, I click yes, then in the next modal, it says tap install, but nothing happens. Same issue on Android. I asked for help on Twitter, via email, and tried an online chat, but no one helped. Also, there are way too many apps for Legrand, which one should I be using? ### 2/5 — Same complaints *2020-07-19, version 4.1.2* Same complaints as others, sometimes works great, sometimes can’t connect for weeks at a time even after resetting. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst customer service *2025-10-10, version 4.6.1* This is the worst customer service I have ever experienced. They just kept flipping me back and forth to the same department. When I was finally able to speak with someone he ask for my email so that he could send instructions on how to fix connection problems. Why I said I will call back if I need help the customer service guy said don’t call back figure it out yourself. We were so shocked. I said I am a senior and not good at this stuff. He totally ignored me and asked if there is anything he could help with and before I could answer he said good luck and hang up. I will keep calling till problem is fixed even if I need to call a thousand times ### 1/5 — Horrendous app *2025-01-01, version 4.5* Terrible app. Doesnt allow scene modification ### 1/5 — Company that leaves its customers behind *2024-11-10, version 4.5* We built our house in 2017 purchased the adorn series system. It was very expensive and expensive to program and we had nothing but problems and then we replaced the lighting for the Wi-Fi twice. Had to replace some devices and on the original one we weren’t told that you could have an option of the hub so we switched to the Wi-Fi, we had that were automatically going on and off on their own. When the outdoor lights would go on, it would turn off the interior lights and recently we’ve had all the lights flashing throughout the house and some of the lights going on and off. I learned that they no longer have replacement lights. They no longer have replacement hubs and after many communications trying to get an answer if they’re going to end the app, I would like to know before I buy a hub from a third-party so that we have a back up because without the hub you can’t operate the lights, I was told they’re going to phase out the app and leave its customers behind! If this true, what a terrible company to leave it customers behind who invested thousands of dollars in legrand and qmotion and we won’t be able to operate the lighting and when we’re traveling or not at home will be able to have automatic lights go on. They created a new system and left their previous customers behind and didn’t integrate anything to work for their customers. I understand products are phased out, but I’ve never purchased a product or worked with a company that doesn’t have something that is compatible or where they don’t even offer support. They only have one person in the company that can currently offer support. Why would anyone want to buy Legrand again just to be phased out shortly after you purchase I was told by a Legrand employee that the new system is extremely difficult and much more difficult to program and they don’t know if the new products will be faced out and another one suggested I go to Lutron or two I think they said Phillips. I think that says a lot when someone from a company tells you to go elsewhere. How can you trust a company that doesn’t think about the thousands of people left behind causing tens of thousands of dollars and loss. I would love to know what all of the customers like myself are doing and what they decide to purchase to replace the Leon products. 10/17/24 Re: Issues I simply answered your question, with a provided option for your situation. With OnQ no longer making RFLC light switches and app support ending next year, I have given the best course of action one can take. For additional support on this Case please respond to this email. Re: Issues Full app support for the Lighting Control App will end December 31st, 2025 at 11:59pm EST, again if you are still experiencing issues with the light switches, we recommend having an electrician come out and replace them with either the NETATMO Lighting System, or a Lighting System from a different company, like Lutron or Phillips For additional support on this Case please respond to this email The devices so unreliable or constantly changing them and they don’t make them anymore. We have lights that are going on by themselves and when some lights turn off from the scenes, it will cause other lights to go on and when some lights go out, it’ll turn off interior lights. The system has started flashing inside the house as if it was being programmed and then you can’t use the lights for 20 minutes and this happens randomly throughout the day and night and limited to no support from Legrand. My electrician keeps coming over and over and we can’t figure it out and Legrand can’t either. When I purchased, I asked if they were new and they failed to tell me it’s on 14-year-old technology that they knew that they were going to phase out and leave customers behind. I would’ve never purchased if I knew that it was on old technology. I would’ve at least tried to inquire about what’s coming next and waited it out. It’s a nightmare. It also doesn’t help when FPL has so many issues and if you have a generator, it’s a problem because in the test it doesn’t always put out clean power we shouldn’t have as many problems as we do. I think LeGrande realized that what they created in the touch was not a good product. Legrand is going to phase out the app. They’re not going to spend the money to stop bugs and issues and then everyone will be forced to purchase an entire new lighting system. ### 1/5 — Connection Problem *2023-11-08, version 4.3.2* App won’t connect to my home net work. ### 1/5 — Beware! *2023-07-30, version 4.3.2* Seriously, look for another company. You will be soooo frustrated with how these devices fall off of their system. You constantly have to read these devices. Happens every two weeks or so. I wish I could sue them for all the downtime and all the time I spend reconnecting devices. ### 1/5 — Completely useless piece of garbage *2023-03-12, version 4.3.2* Do not buy anything from Legrand — ever. I regretfully installed thousands of dollars worth of wifi light switches in my house and they do not work. Yes, there are installation videos on their website and my lights did work for a few years but after the most recent firmware update, the app will no longer connect to the lights, rendering the entire wifi application completely useless. Even the lighting store that I bought these switches from admits that they’re terrible products and won’t recommend them to anyone. They look nice and when they do work (like they’re supposed to), they’re great. But the bottom line is, they don’t work. Super disappointed. I will never buy anything Legrand ever again. ### 1/5 — An App for Oscar *2022-08-15, version 4.3* Oscar the Grouch would love this piece of garbage. The Worst App Ever. ### 1/5 — Connectivity Issues *2022-05-21, version 4.3* The new update creates massive issues with connectivity for remote access. The system cannot be located, the app is unresponsive, etc. Those very basic features needs to be fixed. ### 1/5 — Adorne Legrand Switch compatibility *2022-05-10, version 4.2.1* Literally the most frustrating thing ever. Alexa and Legrand light control app do not work well together. All switches show up as unresponsive in the Alexa app no matter what I do. ### 1/5 — Terrible product *2022-03-14, version 4.2.1* Worked for years and then boom… app stopped and can’t control anything. Wasted days trying to figure it out. Don’t waste your money ## Most praised reviews (10 highest-rated) ### 5/5 — Great for making sure your kids don’t leave the lights on *2025-03-26, version 4.6* Turn off all the lights in your home without getting out of bed great before leaving and entering home. Some connections issues at times unclear if it’s app or connectivity ### 5/5 — Solid and consistent performance *2024-04-09, version 4.3.2* The Legrand wedding control system with the LC 7001 head end has been installed in my home for at least 10 years. It has provided rocksolid performance the entire time. I’ve never had to replace a device or the head end. Every once in a while, the app will not connect locally, when I am at home and shows me connected remotely, however that may be more a function of my network than the system. Highly recommend. ### 5/5 — 11 zones Adorn *2023-01-05, version 4.3.1* Stunning looks and superior function-ability. I can control all of my kitchen lights, under counter, hall, table spots over sink with one touch switch. I dim 25, 50, full power- one touch and still have single light control. Expensive but the best. ### 5/5 — New Cloud Service Configuration *2020-04-08, version 4.1.1* I love the Legrand controller and IOS Application. It’s true they could have done a better job with the cloud rollout. I tried for weeks to get the new cloud configuration working. Is was not going to happen from the IOS application. I finally emailed the configuration link to my desktop and used Crome explorer to configure cloud service. By my surprise it worked. Just don’t forget to release the old service from your IOS application first. I’m a system analyst by trade, so I guess I had an small advantage . I would never go to the cloud service only. My WiFi is spotty and would surly have trouble with reliability! ### 5/5 — Works great *2019-10-22, version 4.0.2* Have had this system for a few years now. I keep adding new dimmers and switches to my home lighting system. Easy install, easy programming, works great ### 5/5 — Beautiful smart switches *2019-10-19, version 4.0.2* I bought the system before it went online. I have 22 dimmers that are smart switches and my outlets as well as a few non smart switches were also installed. I’m out of the country part of the year, but you would never know it. I have 8 scenes set that remain constant and while I’m away I play with changes to the lighting remotely. I had a couple of problems honestly, but the customer service group took care of me quickly and all was resolved. I love the way it works and how beautiful it looks in my home. ### 5/5 — Updated *2019-08-21, version 4.0* I just downloaded the app and I see that the upgrades are amazing and I am having fun updating zones in my home. What else I think is amazing is the fact that any firmware updates will be done over the internet. ### 5/5 — With the new update working well *2018-06-22, version 3.1* Either the latest update I am very happy with the system. I can update scenes with my phone and the inwall scene controllers work very well. Need to finish installing a few switches and finalize my Alexa integration. Wish it worked with Apple HomeKit but that’s more on Apple than Legrand. Had app issues when it was first released but is now a more mature and useful app. BTW I have contacted tech support both during switch installation on the phone and for software issues via email and I received good, fast support. ### 5/5 — No Remote Access & Switches Break *2018-01-25* ***UPDATE*** Jan 2018 Things (remote access) are now working as promised.... No issues with the app anymore. They addressed the problems they had with the LC 7001. It used to lose its connection with the app. Now things are working great! I don’t like the Samsung Artik though. It’s cumbersome and just not user friendly. I hope they integrate an iOS version instead of Samsung for remote access. Old Review- 2017 Ummmm why do I have to recreate every light and scene again? This is the only app that offers Remote Access that I had to register with a 3rd party. I have a garage app, a nest camera app, etc... that I just open and it works. For such an EXPENSIVE system they don't seem to want to deliver a similar quality. Hopefully they'll change it soon. I see a LOT of other users are unhappy as well. I said with remote access I'd give 5 stars but this update isn't good by any stretch for the dollars I've put into trusting them when they said they'd have remote access back in October 2016. Previous Review- I loved the idea and look of the Adorne. And, tech support has been mostly good when I've needed help programming dimmers. However, Back in November of 16 several in tech support told me they'd have remote access before end of year, so invested in Legrand. It's now May and nothing. Also, After installing a few thousand dollars worth of dimmers & other switches, there have been about 10 switches go bad. I don't even know if I can return them without the original box. For the superior cost, we definitely are NOT getting a superior product, yet. I hold out hope they will have the remote access on the app soon and I can also return and exchange my switches. 5 stars if everything gets working. **Developer response:** Swingtime3, I sincerely apologize for this inconvenience. Pre-set lights and scenes should be automatically detected and transfer over in the app. Please contact our tech support team anytime you have problems or questions regarding your lighting system: (717) 546-5412 or (800) 223-4162, Option #3 8:00 a.m. - 6:30 p.m. EST (M-F) Email: technical.support-hs@legrand.us Contact Form: http://www.legrand.us/support/onq.aspx If you have any further problems, please contact me directly at mike.rabin@legrand.us. We appreciate your business and are here to help with any questions you might have. Mike Rabin Product Manager mike.rabin@legrand.us ### 5/5 — Easy and Rock Solid *2017-08-15, version 2.0.2* Thank you Legrand! Loving the voice control and the easy setup! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*