# LeisureCentre. — user reviews > 135 indexed App Store user reviews of LeisureCentre. by Parkwood Leisure Investments Ltd, rated 4.50/5 from 35 ratings. - Source: https://appshunter.io/ios/app/leisurecentre/id1388402620/reviews - App overview in markdown: https://appshunter.io/ios/app/leisurecentre/id1388402620.md - Rating breakdown: 5★ 29 · 4★ 1 · 3★ 2 · 2★ 1 · 1★ 2 ## Newest reviews (19 of 135) ### 2/5 — Too many clicks in update *2026-07-08, version 110.68* To book a swim is now a minimum of 15 clicks. Booking a class / swim is surely a key feature and should be made more straightforward: 1. View or make booking 2. Swim 3. Lane Swim 4. select day 5. select time / lane 6. Book for me 7. Book this item - yes 8. Select card - no Apple Pay option ☹️ 9. Enter cvv (4 clicks) 13. Pay now 14. Confirm billing checkbox 15. Click pay now And you can cancel at any step - so the confirmations to continue are unnecessary. Surely, surely this can be streamlined to about a third of that: 1. Switching to Apple Pay can remove a third of the clicks (cvv, address confirmation) 2. Removing confirmations could remove another third. Try using the app before releasing it! Count the clicks on key features and set metrics on usability. ### 2/5 — Change for the sake of change *2026-07-03, version 110.68* This new app layout is much harder to navigate. Why change what ain’t broke. A backward step in my opinion. ### 3/5 — Still No Apple Wallet Support *2026-07-02* It would be more convenient if the membership card could be added to Apple Wallet so that I don’t need to open the app each time I need to scan my card - and hope I have a signal If Apple Wallet support was added it would also enable it to be used on the watch, allowing me to leave my phone at home. This used to be a feature many years ago - please bring it back **Developer response:** Hello KULR, thank you for your feedback. We appreciate you taking the time to let us know your suggestions. We will pass this on to our team. ### 3/5 — App *2026-06-01, version 110.28* This app is unnecessarily complicated and is not at all intuitive to use ### 1/5 — Worst ever *2026-05-23, version 110.28* Can’t even download app, can’t book on the website and they do not answer email or phone call. Need a reliable company to take over woodgreen. ### 1/5 — Jjjjj *2026-05-14, version 110.28* Can not for the life of me login and register. Going around in circles trying to register then does not recognise details. Very frustrating ### 1/5 — Login awful *2026-04-25, version 110.28* Can never get onto the members portal. You reset your password and if you’re lucky to receive a change password link, you change it and try again and it still doesn’t work. Awful system. ### 1/5 — Appalling app *2026-04-10, version 110.28* Can’t get on my he app to book, apparently my email is not on the system & so I cannot book onto classes & despite my efforts & reporting to staff etc nothing has changed ### 1/5 — Smooth transition to the new contractor NOT *2026-04-01, version 109.82* Moved over to a new provider at our gym. Appalling communications and the Website and app are unusable ### 3/5 — Not a tidy app *2026-03-27* It’s ok. But the most simplest action takes serval steps. I’m paying a gunner at my local centre. So the app knows this, you want to quickly check the opening times? Nope. Click on the opening time, you sent back to a “enter your postcode, then find your centre, then you’re at the centres main page, then you find opening times. It’s 5 steps which you were moved off from your main app page!!! **Developer response:** Hello. We're sorry to hear of the trouble you are having with the app. Please email marketing@parkwood-leisure.co.uk, and we will be happy to look into this for you. ### 1/5 — Logging in / turnstiles still janky *2026-03-09, version 109.82* All I wanna do is use the gym, but I gotta join the WiFi, scan bar code, leave the WiFi, join it again, try to scan again - finally get in only to have to repeat the whole process again to enter the gym. Dear Leisure Centre, your entry system is borked! ### 1/5 — Impossible to book swims *2026-03-01, version 109.82* When ever I tried to use the app to book, it wants me to register, when I try it just says “something went wrong” so I can’t book swimming on this app. It’s useless for what I need ### 1/5 — Unable to register or reset password *2026-02-07, version 109.82* Having been a member for 6 months but never registered on the app I thought I’d try it. Set up a password for my email address and tried to login. Invalid email or password message appeared so checked correct and tried again. Same error. So tried forgot password option - invalid email address message. Checked and tried again. Same error message. Completely locked out and can’t access. ### 1/5 — Won’t let me in! *2026-01-31, version 109.56* I have cancelled my premium membership and have a month left, however the app will no longer let me in saying my email isn’t recognised. No response ne to call for help, absolutely useless! ### 1/5 — Website not fit for purpose *2026-01-19, version 109.56* Had members for three days, and still unable to use website, or portal. Contacted the leisure centre on a number Of occasions to address the mater, still no access, And awaiting a phone call back…. ### 1/5 — Can’t log in or change password *2026-01-15, version 109.56* I have set everything up and I know my emails works because LeisureCentre. Have sent an email confirming. It not let me log in. So I try to change my password and it says email doesn’t exist - well I know it does because you have sent me an email! It says it is all set! All I want to do is come swimming! Is it really that hard nowadays? ### 1/5 — Hard to book *2025-12-30, version 109.56* I can’t get on the app to book and no one answers the phone ### 1/5 — I give up *2025-12-22, version 109.56* I’ve used several booking apps like this before, but this one has defeated me. The website for Penzance leisure centre says it’s easy to book swimming via the app or the website. I’ve set up an account and tried both the app and the website and selected the leisure centre but I can’t even find any options related to booking swimming. ### 1/5 — Terrible app *2025-11-19, version 109.26.1* This is so hard to navigate and the online support is so unhelpful. How can just getting your barcode on your phone so you can access a service you pay for be so ridiculously hard! ## Most critical reviews (10 lowest-rated) ### 1/5 — New app, new pain *2026-07-10* This edition - my membership covers 3 locations. Can not tell which location I’m in. 😵‍💫 buttons are too small. The least important and never used button is upgrade to premium membership and is much bigger than book a class or open your membership card to scan 🙄 poor usability Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me. Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily. Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app. **Developer response:** Thank you for your feedback. We apologise for any issues and we will look into improving user experiences. ### 1/5 — New app, new pain *2026-07-05, version 110.68* This edition - my membership covers 3 locations. Can not tell which location I’m in. 😵‍💫 Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me. Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily. Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app. ### 1/5 — Difficult to navigate *2026-07-03, version 110.68* Confusing and unclear. ### 1/5 — Too many adverts *2026-07-03, version 110.68* App has been recently updated and now has really prominent adverts to upgrade and displaying offers. This distracts completely from what the app is for. Allow users to opt out or hide these adverts. The make bookings button is too small in comparison. ### 1/5 — No option to cancel *2026-06-28, version 110.64.4* No option to cancel membership on the app. Very much not a modern app. Members offers that don’t work. Just feels very much a mess. ### 1/5 — Clunky and slow *2026-06-27, version 110.28* It’s complicated, glitchy and extremely frustrating to use. ### 1/5 — How this app has more than one star is beyond me! *2026-06-20* 100% my most hated app on my phone. I’m forced to use it to book swims etc at my local leisure centre (Southwell) and it simply doesn’t work! I’m constantly having to call up or drive over to sort my bookings out. Scanning in doesn’t work, booking doesn’t work, family groups don’t work. I can’t see what’s included in my membership in the app, I can’t make alterations to my account in the app. It’s absolutely awful! You need to do better if you’re going to force people to use it. **Developer response:** Hello, we're sorry to hear that you are experiencing trouble with the app. Can you send us an email to marketing@parkwood-leisure.co.uk and one of the team will be happy to help? Thank you. ### 1/5 — App for leisure centre *2026-06-17, version 110.28* The login procedure has not worked after several attempts ### 1/5 — App inconsistency *2026-06-03, version 110.28* The app while looks nice is not effective, does not store data, requires logging every time, and repeatedly asks the same questions ### 1/5 — Waste of time *2026-05-26, version 110.28* Doesn’t work. App will not not send a password reset email ## Most praised reviews (10 highest-rated) ### 5/5 — Staff *2026-06-18, version 110.28* We love our local community of staff within Greg gym , always ready to help , so kind and keen at what they do . Managers overseeing your staff to do what they do BEST! ### 5/5 — Tarka Leisure. *2025-04-28, version 108.29* Great & helpful staff. We r so lucky to have this lovely facility in Barnstaple! ### 5/5 — AMAZING ! *2025-01-28, version 107.106* Loving my time at the leisure centre. I enjoy the swimming, gym but mostly the yoga, Pilates, stretch, 20-20-20 & the class where I can let go and boogie Zumba 🎶🥳🙌 ### 5/5 — Pilates with Mitch *2024-10-20, version 107.106* Been impressed, most enjoyable. ### 5/5 — Awesome Center *2024-09-03, version 107.75* Great facilities and very friendly staff who are all willing to help if needed. I’ve been going for over two years and can’t speak highly enough of it. ### 5/5 — Feedback from a new member *2024-02-21, version 107.26.2* Joining Tarka Leisure is a genuine ‘life changer’. I joined to use the weights in the gym which is a superb setup. The whole Tarka experience is so much more than just a gym. I was unsure about signing up initially but it was a great decision. Amazing venue and facilities, lovely staff and friendly gym goers. Truly great place. ### 5/5 — Awesome centre *2024-01-07* From the front desk where Sue and Sylvia are extremely efficient and very friendly. They are both very knowledgeable and always go the extra mile. The swimming pool is normally at a great temperature, and the lifeguards are always helpful and watchful. I recommend this place highly due to the professionalism displayed by their Staff ### 5/5 — First visit *2023-07-26, version 106.58.2* Myself and daughter came for the first time swimming, found the staff really helpful and friendly, we felt welcomed straight away. We will be making your leisure centre a definite visit twice weekly for swimming. Thank you Two satisfied customers. ### 5/5 — Appears to smooth running *2023-05-20* Once I got my Log In sorted, it appears to work very smoothly. It would be nice if when a space becomes available & you are in the waiting list for a class, that it automatically placed the person on the top of the waiting list in the class & not send out the “Free for All” E-mail that it does now……it could then E-mail the person or better still message then to say this had happened. Just a thought. ### 5/5 — Excellent Facilities *2022-11-04, version 5.121* I haven’t been back to the Leisure Centre in months maybe even over a year and I had forgotten how good it is. The class studio is top class and the cafe area has been greatly improved with soft seating and excellent coffee. We are lucky to have this facility on our doorstep. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*