# LELO F1S — user reviews > 37 indexed App Store user reviews of LELO F1S by LELO Inc., rated 2.75/5 from 36 ratings. - Source: https://appshunter.io/ios/app/lelo-f1s/id1476245909/reviews - App overview in markdown: https://appshunter.io/ios/app/lelo-f1s/id1476245909.md - Rating breakdown: 5★ 11 · 4★ 5 · 3★ 2 · 2★ 0 · 1★ 18 ## Newest reviews (15 of 37) ### 1/5 — No connectivity *2020-11-21, version 1.1.0* I’m frustrated that Lelo would put a product like this on the market. How many poor reviews does it take to offer refunds or fix the darn things? I’ve downloaded the app on two different systems, and have had no luck in getting the hardware to connect to the app. My advice is to not buy the FS1 until Lelo makes it right with those who’ve already purchased it. **Developer response:** Hi! Thank you for your honest feedback. We're sorry to hear about your experience, and would recommend getting in touch with us directly so we can assist with a warranty claim on your device. Have a lovely day! Andrea@LELO ### 1/5 — Garbage- does not work! *2020-11-15, version 1.1.0* The device will never connect to the app, and as far as I can tell is useless without the app! The support docs are non-existent as well. Don’t waste your money..... ### 1/5 — Total piece of junk *2020-09-19, version 1.0.0* Waited a year + for this. Had fun with it a few times and then ever since it won’t respond to the app or just cuts out after a minute and your constantly rebooting. Waste of money. ### 1/5 — Unable to connect *2020-07-12, version 1.0.0* My brand new device has not been able to connect to the app since I turned it on. It is useless without the app. Can’t use the device offline. ### 1/5 — If I could rate this 0 I would. *2020-06-19, version 1.0.0* This app does not work. The company has no plans of making the app work. You must have a functioning app to work this product and guess what! The app doesn’t work! When you request help, and good luck getting a response via email it took me 16 emails sent and threats of taking legal and banking action against them to even get one response 4 days later. They company refuses to give any more information than the standard Bluetooth pairing instructions. No troubleshoot help for if their instructions don’t work- and guess what THEY DONT. This company is fraudulently selling items that do not operate unless this app works and they have no plans to make it work. They’re fraudulently stealing people money- some at $190 per product. SCAM AND FRAUDS. **Developer response:** Hi, Thank you for leaving your review. We are sorry to hear you are having issues with the app. Please reach out to us at customercare@lelo.com and we would be more than happy to assist you with troubleshooting and make this right for you. Please note that our working days are Monday-Friday and we do not work over the weekend. We reach out to our customers as soon as we can. ### 1/5 — Disappointing at best *2020-05-30, version 1.0.0* Wow... that’s all I can say. I can’t believe I spent this kind of money on something that is so small, lacking power, and useless tech. It does not live up to my expectations based on my female counterpart’s love of her LELO devices. Kind of a vibrating flashlight. No other motions from what I can see. **Developer response:** Hello, Thank you for leaving your review. We are sorry to hear you didn't have a good experience with your LELO F1S. If you have any questions or issues, you can reach out to us at customercare@lelo.com. Have a lovely day! LELO Customer Care ### 1/5 — Waste of money *2020-05-28, version 1.0.0* So far it has been a total waste of money as the app will not allow the device to connect. I have now waited six months after getting a “we’re working on it” response from customer service. Since then, they have rolled out the option for developers to make their own settings, but they have not addressed the connectivity issue. Maybe I’ll change my tone after the app is finally fixed, but for now, I wish I hadn’t wasted my money. **Developer response:** Hello XXXX, Thank you for leaving your review, I'm so sorry you're having this trouble with your app and device. If you haven't done so already please reach out to our customer support team directly so we can investigate this with you. You can reach us via email at customercare@lelo.com and be sure to include your order number. Looking forward to hearing from you! ### 1/5 — Try something else. *2020-04-28, version 1.0.0* I can only fit about half of my member inside of this thing. I settled for just stimulated that half, and then I find out that if you back out of the app( to watch videos while you handle business) the product just shuts off. This is supposed to be a “high tech” toy and the app can’t even operate in background.. #Fail. The app is a monstrosity. There are lots of things displayed on the app, but you can only control two variables. The are no rhythms to choose or anything like that, no pulsing options, etc. **Developer response:** Hi, Thank you for leaving your review. We are sorry to hear you are having issues with the app and that you didn't have a good experience with the device. Please reach out to us at customercare@lelo.com and we would be more than happy to assist you with troubleshooting. ### 1/5 — Disappointed. *2020-03-31, version 1.0.0* The F1 doesn’t work in off-line mode nor with the app. Using the app, it doesn’t progress beyond the ‘Confirm connection’ screen. ### 1/5 — Garbage total *2020-03-27, version 1.0.0* does not connect This is a scam ! I have lots of sex toys for me and my wife and never seen a App so badly design ! Hard to connect even after fallowing the instructions and videos ! Im disputing this on my credit card right now ! The worse part doesn't even work without the app Lelo im a fan of your products but this was a FAIL FAIL FAIL FAIL FAIL FAIL FAIL ### 1/5 — Connection is absolutely a joke *2020-03-22, version 1.0.0* Dude! WTH! U telling me I paid that much and this doesn’t even work? Can’t even connect it bruh. ### 1/5 — Definitely not typical Lelo satisfaction *2020-02-09, version 1.0.0* Like others, I preordered this and waited for Lelo to ensure it met their high quality standards before they shipped it. The better part of a year later, I learned the advertisement was grossly inaccurate. The app repeatedly failed to recognize the device was on, or it instructed me to turn on the device - even though the device was already on. Eventually I decided to just try the device without using the initially released app. Unlike other Lelo products that clearly identify the physical dimensions or capacity of the product, this only listed the exterior diameter and length. Length is not of great concern to me because even those who are extraordinarily long would benefit from the motors stimulating the most sensitive areas. However, for those of us with girth somewhat larger than “average”, it is not possible to “enter” this device. I even “entered” the device while flaccid, only to regret doing so as my girth increased...getting out was Priority 1. To add insult to injury, Lelo customer service told me a refund would not be possible because I could not prove the device was defective. When I asked how I could know whether the item worked as advertised when I couldn’t even enter it, there was no response. I recently received an email that included codes to allow me to customize, to some degree, the app to enhance my “experience”. As the only experience I can achieve would be to insert fingers into it, I cannot endorse either the product, Lelo’s customer service, or the app. I was a fan of Lelo’s products, but no longer. ### 1/5 — Worst app and product *2020-01-03, version 1.0.0* The app controls the vibrations sure, but, that basically all it does. Getting it connected to the product was simple but using and enjoying was 0 stars. Really can’t say how disappointed I was in everything. ### 1/5 — Garbage product *2019-12-29, version 1.0.0* The device will not connect to Bluetooth, the app will not open and the thing will apparently not function at all unless connected to the app. Customer service is useless, as is the product. The promised SDK release by the end of 2019 also hasn’t shown up. ### 1/5 — Doesn’t even work *2019-12-15, version 1.0.0* Enters pairing mode fine, gets to the confirm connection screen then I just can’t do anything, pressing the power button does nothing and I’m left with a useless paperweight ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes *2023-09-05* I hold down on the power button on my lelo F1S v2 to pair it the app then says to press the power button once and then the app crashes I’m using an iPod touch 6 gen with update 12.5.7 Lelo has emailed me back saying this app is no longer active. In that case why have it on the App Store? Lelo website doesn’t mention anything about this app being no longer active. They did further say to try the Lelo app. Thanks lelo for getting back to me. **Developer response:** Hello, Thank you for your review. F1sV2 uses our latest app called "LELO". However, if the issue persists, feel free to contact our official Customer Care for further assistance. ### 1/5 — App crashes *2023-09-02* I hold down on the power button on my lelo F1S v2 to pair it the app then says to press the power button once and then the app crashes I’m using an iPod touch 6 gen with update 12.5.7 If lelo fixes this app please keep the backwards compatibility with my iPod touch 6 gen so I can still use the app when you fix it! ### 1/5 — No instructions. Not needed?? *2023-06-27* Downloaded and after a couple tries connected on Bluetooth. But after pressing many “buttons” never seemed to do anything. Nor were the task headings useful. Is this supposed to be a game??? WHAT GOOD IS THIS?? If so give an example. So glad the “app” did not cost anything except my time. The device is expensive enough…. **Developer response:** Hello, Thank you for your review. We're sorry if you are experiencing any issues with your F1s app. In case the issues persist, feel free to reach out to our customer care department for further troubleshooting. ### 1/5 — Pointless *2023-06-14* Whenever I use this app the pornography I’m trying to look at will not load. Therefore, I cannot “unload”. **Developer response:** Hello, Thank you for your feedback. We're sorry to hear you're experiencing issues with our app. Our first suggestion would be to troubleshoot by deinstalling and reinstalling the app. If the issue continues after that, please contact our Customer Care so we can assist. We're at your disposal. ### 1/5 — Doesn't work *2021-11-28, version 2.1.0* Contacted support. I'm not optimistic. For the money, this is quite disappointing. **Developer response:** Hello, Thank you for your review. I am sorry it didn't meet your expectations. I would kindly ask you to contact us back if any further assistance is needed and share with us your experience in detail, our customer care team is always here for you and will gladly help you and offer you a solution. Kind Regards, Kate LELO Customer Care ### 1/5 — Don’t waste your time or money *2021-10-05, version 2.1.0* The app is junk. Even though my phone tells me it will work it DOES NOT. No returns possible for this product and no documentation or real instructions. Tried all the work around I saw on the web with no success. I give this one star only for the fact that customer care was polite although no help at all. **Developer response:** Hello, Thank you for getting in touch with LELO! I'm sorry to hear that you are having issues connecting your F1s device. Let me give you some instructions on how to pair it with your phone to make sure it is being set up correctly before taking this into a claim. First, please check your device is fully charged. If it's not, charge your F1s for 2 hours. Next, please clear the storage/cache for the app in your device and then uninstall the app. Then, reinstall the demo app from the app store. Next, check that your phone’s Bluetooth is enabled but do not try to establish a connection through the Bluetooth manager of your phone, simply turn the Bluetooth on. Next, please do a short press on your F1S to turn it on, and when the LED lights start blinking please do a second short press to trigger the Bluetooth pairing mode on your F1S unit. It's important to do a short press as pressing and holding can turn the F1S back off. Once all LEDs remain on, the Bluetooth has been successfully connected. To use without the app, press the universal power button for 1 second and activate play mode. Please tell me if you have tried this and what happened. Contact me again if you still have issues with the application and I will gladly assist further. ### 1/5 — Don’t buy the F1s V2. The app doesn’t connect, so you just spend $200 on a toy with no tech. Trash! *2021-07-04, version 2.0.0* You’ll just be throwing money away if you buy the LELO F1s V2. I (and many others, just see the reviews) have had no luck getting the app to sync with the toy by following the instructions provided. Too bad I can’t give it zero stars. **Developer response:** Hello! Thank you for your feedback! Rest assured that we are still working on our application and are trying to provide more features and content so that our users can work with it as comfortably as possible. Feel free to contact our customer support so we can assist you further! Katarina @ LELO ### 1/5 — Doesn’t really do anything. *2021-03-08, version 1.1.0* I don’t need a screen to just look at. The controls don’t work at all. Thought I’d give them a second chance and look at the app support link,just goes to their website,no support. The F1s works great but the app is useless. **Developer response:** Hi! Thank you very much for your feedback, we appreciate it. We're very sorry to hear your experience didn’t match your expectations. Please know that you can contact our customer care at any moment to assist you with solving this issue for you. ### 1/5 — App needs updating *2021-03-03, version 1.1.0* Rating is for the app. Need to add features to force to leave screen on and run in background of app is not in use. ### 1/5 — App isn't responsive *2021-01-16, version 1.1.0* I can connect app to the device but controls work only on the device itself. Clicking on any +- buttons in app doesn't do anything ## Most praised reviews (7 highest-rated) ### 5/5 — The device gets the job done, and the app does connect *2021-12-18, version 2.1.0* This thing is better than a woman. IMO. I got problems. If it doesn’t connect, just reboot your phone and try it again. It worked for me. ### 5/5 — Can’t complain *2021-01-04, version 1.1.0* I’m not having no issues with the app so far. I’m pleased. I ordered the F1s Developer’s Kit and honestly the packaging is quite nice, it’s fancy looking. My only complaint is that the toy is a little too small for my size.😆 It still did the job though, I can’t be mad. **Developer response:** Hi! Thank you so much for the feedback, we appreciate it a lot. Please don't hesitate to get in touch and tell us more about your experience. Andrea@LELO ### 5/5 — Great! *2020-02-08, version 1.0.0* Outstanding device. Great controls, and fantastic sensations. ### 4/5 — Fiddle around with the app *2021-01-16, version 1.1.0* The app sorta has analytics that don’t matter and the meter that shows your progress when using the F1S isn’t really in sync. The one thing I believ will make this a 5 star app would allow the volume buttons to be the one and off buttons when controlling the toy. Having to accidentally not press the power button sorta destroys the mood and frustrating having to perfectly having to aim to click that power button. Allow the volume buttons to be the toggle off/on. Otherwise this is a great product. **Developer response:** Hello. Thank you for your feedback. In case you need any additional help with the app please feel free to contact our customer care. Matej@LELO ### 3/5 — This needs a real user manual *2019-11-21, version 1.0.0* The app is fine, but the site says things like users get access to the dev sdk. Where? How? 🤷‍♂️ And it’s trial and error using it...so 5 out of 10 for the app. The device, however, is quite good! ### 3/5 — Trial and error derived suggestions for connecting to and using the app *2019-11-16, version 1.0.0* The lack of detailed documentation is very frustrating. I was able to increase the likelihood of connecting to the app and controlling the functions with the following steps : 1. Go to Settings and open up the Bluetooth connection window and leave it open in the background. 2. Turn off all unnecessary Bluetooth connections and apps(e.g. Tile) 3. Disable dark mode 4. Set display setting auto lock to never 5. Open the F1s app 6. Get to the connect window 7. Press the power button until the image rotates which should be about 5 seconds. 8. Choose play 9. Press the button icon at the bottom of the screen to turn on the ability to control both motors and counter function. Otherwise you can only control the vibration function with the buttons on the top of the device. And, there is no sonic function control outside of the app unless the bottom button icon is engaged. 10. You need to turn on the sonic motor with the bottom set of buttons. ### 2/5 — Underwhelming *2020-03-08, version 1.0.0* Device looks cool. Feels cool when using it. The app is stylistic but basic. It really only lets you control the speed of two motors: sonic at the tip and basic vibration at the base of the shaft. The promise of app development is unfulfilled. The promised SDK has not been delivered. It’s really just a fancy, Bluetooth controlled sex toy. I expected more from LELO after the long wait and all the hype. **Developer response:** Hello there, Thank you for taking the time to leave your review. I'm happy to let you know we have released our SDK and it has been available for a little while now. The SDK for Android and iOs can be found here: https://github.com/LELO-Devs/F1s-SDK Please let me know if you have any questions or need any assistance with your device. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*