# LELO — user reviews > 35 indexed App Store user reviews of LELO by LELO, rated 2.40/5 from 17 ratings. - Source: https://appshunter.io/ios/app/lelo/id1614225890/reviews - App overview in markdown: https://appshunter.io/ios/app/lelo/id1614225890.md - Rating breakdown: 5★ 3 · 4★ 2 · 3★ 2 · 2★ 1 · 1★ 9 ## Newest reviews (11 of 35) ### 1/5 — Terrible app *2025-06-05, version 1.2.7* The app is never working , always coming up with there is a technical issue and you need to remove it and reinstall It to get it to work once and then our back to technical Issues. Considering the price of items it is used for that is very very poo. And customer service for technical issue is non existant ### 1/5 — Keeps saying check network *2025-04-10, version 1.2.7* Can’t connect anything! ### 1/5 — How did this get approved on the App Store?? *2025-04-04, version 1.2.7* Login doesn’t work, even with ‘Sign in with Apple’ 🙄 and all the functionality requires you to be logged in!! 😒 ### 1/5 — Please fix this app *2025-03-11, version 1.2.5* Will not communicate with network and will not pair. I will not buy anything else from you until it is resolved ### 1/5 — Stuck on opening screen *2025-03-11* Useless. My phone is up-to-date on the operating system and I have plenty of open space. I downloaded this the first time and it let me make a login. The second time I went to use the app, it stuck on the login screen for hours and has done nothing since. ### 1/5 — App doesn’t work *2025-03-01, version 1.2.5* Please fix the app! Can’t even sign in or make an account, cannot pair toy without getting past the sign in screen ### 2/5 — Seulement en anglais *2025-01-31* Difficile quand on ne maîtrise pas la langue malheureusement. Suis très déçue ### 1/5 — unable to use app/control toy without internet *2025-01-15, version 1.2.4* I own a few app-controlled toys and Lelo’s app is the only one that requires me to log in every time you want to use your toy. If you’re reared up and ready to go, you’re gonna need to take a moment to figure out your account log in details, and if you don’t have internet, you won’t be able to control your toy at all. Frustratingly, the app seems to automatically log you out regularly too—often within 24 hours. There’s no other app on my phone that requires me to log in so often. For the convenience of users, it’d make far more sense to allow us to use our toys immediately within opening the app. Begging you to make log in optional, the way every other adult toy app does. ### 1/5 — Not working *2024-12-25, version 1.2.4* Total scam ### 1/5 — Application nul !!! *2024-07-06* Application est complètement nul à chaque fois que l’on veut l’utiliser. Nous sommes obligés de remettre à chaque fois nos identifiants. C’est franchement pas top. ### 1/5 — A *2024-06-07, version 1.1.7* Just let me connect to the toy without having to create an account and log in (which often fails). Rubbish UI/UX ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix the broken links *2026-07-19, version 1.3.6* All links and articles go to an old valentines offers page, this has clearly been an issue for a while so please fix it!! ### 1/5 — Barely opened the app *2026-07-02, version 1.3.6* Wanted to read some of the articles but only takes my to the valentine’s stuff. Very annoying app ### 1/5 — No button lock *2026-06-21* Please push an update to lock the buttons. Tor3 keeps shutting off in the middle of things due to buttons getting hit. **Developer response:** Hi, Thank you for your review and feedback. As the buttons are on the side of the device, there is a possiblity that your device is shutting down under the auto-shutdown feature which kicks in at the 20 minute mark if no mode or intensity changes have been made. That said, we take feedback seriously and it will be forward for future quality updates. If there's anything else we can assist you with, do let us know. ### 1/5 — Doesn’t work on cruise ship *2026-04-23* Lelo puts on website would work with travel. Not true. I brought on a cruise ship wifi and the app would not let me log in despite password changes. My recommendation is DON’T say it works with travel when it does not. Please be specific that it may not work at sea. My complaint is the FAQ specifics. It worked when I got back to shore. **Developer response:** Hi, Thank you for reaching out. We're sorry to hear that you've had issues with using our App on your cruise. As the App worked once you've come back to shore, it is likely that the wifi available was not stable enough to sustain the connection for it to work. We do apologize for that, however this is entirely up to the connection itself. If there's anything we can assist you with, don't hesitate to reach out to us. ### 1/5 — Doesn’t work on cruise ship *2026-04-20, version 1.3.4* I bought the cruise ship wifi and the app would not let me log in despite password changes. It worked when I got back to shore. ### 1/5 — Awful, Does not work…. At all *2026-03-12, version 1.3.4* Every link within the app just takes you to a Valentine’s Day special offer promotion. Regularly disconnecting from devices. I wouldn’t recommend this to anyone, complete waste of time. ### 1/5 — Rubbish *2026-02-09, version 1.3.3* From the start of trying to register it doesn’t work- a bug conflates email with user name and so tells me my name is not available. Thought this company Lelo was supposed to be classy? Qr code also didn’t work. Guys who does yr programming? Give up. ### 1/5 — Amazing devices- unusable app *2026-02-02, version 1.3.3* Won’t connect more than half the times you try. So best modes unusable. And why on EARTH do you need to log in to use a device you’d paid for? ### 1/5 — Pointless *2026-01-08, version 1.3.3* Shame ### 1/5 — App has stopped working *2025-07-25, version 1.2.9* App won’t log in and can’t connect device so a pointless paperweight right now. ## Most praised reviews (10 highest-rated) ### 5/5 — Luxury for smaller *2025-05-22, version 1.2.7* Very nice exercise machine, i had problem getting the device to pair with my iphone but now resolved and what delight, worth every penny, im not keen on any gel & wonder if a E45 cream would be ok for inner sheath? Otherwise dry will do me. Best machine i owned thanks guys ### 4/5 — Bluetooth Issues *2026-06-16* Fully charged. Won’t connect. Found out I have a version that isn’t designed for the app. **Developer response:** Hello, thank you for your feedback! We are sorry to hear you've experienced issues with your device. If you believe your device might be faulty, please contact our Customer Care team so we can let you know more about our warranty options. Have a lovely day! Birdie@LELO ### 4/5 — Il a pas le français qu’est-ce qu’ils font les développeurs ? *2025-02-05* Il faut plus de langues, ça va freiner des clients ### 4/5 — LELO TOR 3 is a dream come true. *2024-05-12* Excellent Product, truly whisper quiet! I’m so glad I bought this! My only dislike is with the app. I’d like to see a completely random function, keeping all sensations new and fresh and free from distractions of manually changing the settings. ### 3/5 — Apple Watch app?!? *2026-03-29* The motion controls would be amazing on an Apple Watch app! **Developer response:** Hello and thank you for your feedback! We'll pass it along to our app developers. Have a lovely day! Birdie@LELO ### 3/5 — Technically works; improvement needed *2026-01-14* The app seems to work fine. I haven’t had many of the previous issues mentioned by other reviewers. My gripe mostly has to do with the fact that for remote play with a single regular partner, you can add them to control the device whenever THEY want. You have to “invite” them to join your room and generate an access code and send it to them. This is cumbersome and ruins the spontaneity of remote play. Lovense allows your partner to connect to your toy as long as it’s on. That’s what I was expecting when I purchased this premium toy. I hope this changes because otherwise it’s a good product but I cannot recommend it over the competition. **Developer response:** Good afternoon! Thank you for your sincere review. At LELO we always value our customers comments because they helps us keep a better insight into our products and the users preferences. Please note that with the Love Bridge it's possible to choose when to provide access to the toy. If you need any assistance or if you have any questions, please contact us at customercare@lelo.com. ### 3/5 — Why do I have to keep signing in?? *2026-01-10* Gets annoying to have to keep logging in every other time I use it……. **Developer response:** Hi! Thank you for reaching out. We're sorry to hear that you're experiencing issues with your LELO app. Depending on how often you use the app, it may log you out due to inactiveness after some time. However, the quick login option with Google or AppleID should allow you to get back into the app with almost no downtime at all. If this is not the case for the issue you're experiencing, please do let us know so we can look into it further. ### 3/5 — Good App *2025-11-24, version 1.3.2* Good app, but it always logs you out. Please fix this. It is irritating. And also the device getting disconnected at times ### 3/5 — One persons perspective *2025-03-02* ….or betta yet, Ill get right to it…..whats with the sign in everytime i goes to play? Do you realize how many times..you writing a book? Don’t you need permission for dat and what not?!’ idk 😁🧘 **Developer response:** Hi, Thank you for taking the time to share your feedback! We truly appreciate hearing from our customers as it helps us improve. Some of our app-integrated devices and platforms require sign-ins for security reasons and to ensure a seamless, personalized experience. If there’s anything specific we can assist you with, we’d be happy to help! ### 2/5 — Have to keep logging in *2026-01-22* Have to login every few days; very annoying…. **Developer response:** Hi! Thank you for reaching out. We're sorry to hear that you're experiencing issues with your LELO app. Depending on how often you use the app, it may log you out due to inactiveness after some time. However, the quick login option with Google or AppleID should allow you to get back into the app with almost no downtime at all. If this is not the case for the issue you're experiencing, please do let us know so we can look into it further. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*