# Lendmark Mobile — user reviews > 66 indexed App Store user reviews of Lendmark Mobile by Lendmark Financial Services, LLC, rated 1.91/5 from 148 ratings. - Source: https://appshunter.io/ios/app/lendmark-mobile/id1612727175/reviews - App overview in markdown: https://appshunter.io/ios/app/lendmark-mobile/id1612727175.md - Rating breakdown: 5★ 27 · 4★ 6 · 3★ 1 · 2★ 2 · 1★ 103 ## What do users think of Lendmark Mobile? Overall sentiment: negative **Pros** - 🚀 Fast and efficient payment processing - 🔔 Helpful notifications for account changes and logins - 👍 User-friendly interface for managing finances - 💳 Easy account access and payment management - 🤝 Respectful and helpful in-person customer service - ✅ Smooth loan approval process **Cons** - 🐛 Frequent login failures and authentication issues - 🐛 App crashes and freezes regularly - ❌ Inconsistent password/username acceptance - 🔐 Cannot save payment methods due to errors - 💰 Unexpected additional fees for ACH payments - 📊 Displays incorrect loan information and terminology - 🚫 Cannot access account balance information - ⚠️ High interest rates with unclear payoff timelines - 🔧 Poor app stability after updates - 😤 Clunky and outdated user interface design - 🚫 Restrictive payment amount limitations - 📱 App won't open or load properly **Commonly reported bugs** - Login credentials not recognized despite correct information - Password reset functionality unreliable - Terms and conditions checkbox unresponsive on iOS - Connection errors during payment attempts - App fails to load or open after recent updates - Payment processing returns error messages - Account creation process hangs on final screen - Biometric login enabled but never activates - App requires password re-entry every session - Inconsistent error handling for card information - Desktop login redirects to mobile app without proper support - App becomes unresponsive after bug fix updates **Most requested features** - Implement biometric login (FaceID/fingerprint) properly - Add payoff amount visibility in app - Save login credentials to avoid repeated entry - Improve app design similar to Discover or Amex - Display accurate principal balance information - Remove or clarify payment processing fees - Allow flexible payment amounts beyond minimum - Add comprehensive loan information and documentation access - Implement proper terms and conditions checkbox functionality ## Newest reviews (15 of 66) ### 2/5 — It works I guess *2026-04-23, version 2.11.6* First I’ll say it gets the job done, I can pay my bill or apply for a loan. But overall pretty poor optimization of this “app” really works more like a website on your phone.Along with that you can’t see any past payments you’ve made and it doesn’t even save payment information. So I mean it works…I guess. ### 2/5 — Works half the time *2026-03-27* Whenever I try to reset my password the app always says I have the wrong information. Half the time I enter the same Information I used to login and It lets me login and the other 90% of the time It doesn’t log me in. ### 4/5 — Customer Sue Young *2025-01-04, version 2.10.2* They have always been nice and also very helpful to my husband and I. I don’t care for the interest rate but they can’t do anything about that. If they can’t help us at the time they will call and let us know. Always very friendly. They do get busy and have been short on help so maybe they forgot to call the customer that complained back but they are only human and make mistakes. They have always did their best to help us if possible but they do have rules that they have to follow. This review is for the Gadsden Alabama location. We have had no experience with any of the other locations. I give them a 4 star rating because there’s always room for improvement, not because of anything they have done to make us dissatisfied. ### 1/5 — App won’t let you pay on your loan *2023-10-04, version 2.6.4* App won’t let you save card number due to “error occurred”, and when I do a single use there is always a connection error. Have not been able to make a payment through it yet. App has no purpose at this point. ### 1/5 — Poor app *2023-08-07, version 2.6.4* Fire your tech department! App won’t open or it crashed half the time ### 1/5 — Can’t even log in *2023-07-15, version 2.6.4* Since the new app launched I was kicked out and have never been able to log back in. There is no support option to get help either. I called the branch and they said there was a support option. I’ve checked on the app and the website and I don’t see anything. Please bring the old app back. That one was just fine. ### 1/5 — Horrible *2023-06-20, version 2.6.4* Your new app is horrible! I’m trying to make a payment and I’m getting errors trying to save the new payment. When I choose single use, I get a connection error. The old app was better and it didn’t charge a fee. On the website it says “ACH” may charge a fee, no they “will” charge a fee. It’s bad enough that I’m paying a 25% interest rate with no end in site and I have to pay a fee for manually making a payment!!!! ### 1/5 — The dirt worst. *2023-05-12, version 2.6.4* I can’t even make a payment. Besides that, nothing else works either. ### 1/5 — Worst finance app I’ever ever used *2023-04-26, version 2.6.4* The app does nothing, besides adding convenience to paying your loan off. There’s no information given, including the payoff amount. Awful app, but it beats calling the business location everytime, because they’re also pretty terrible. ### 1/5 — Trash app *2023-01-04, version 2.6.4* Can’t login don’t matter how many times I make send my info. I think all the 5 stars are fake reviews ### 1/5 — Need to go back to the drawing board on this one y’all *2022-12-16, version 2.6.4* App doesn’t even remember your login information and forces you to enter it every time. Very clunky and feels like it was developed back in 2010. Someone in IT needs to look at other apps like Discover or Amex and copy what they did. No need to reinvent the wheel. ### 1/5 — Can’t log in *2022-12-12, version 2.6.4* Haven’t been able to log in for the past 2 months. This is absurd. ### 1/5 — Total useless *2022-11-15, version 2.6.4* You can’t log in, keeps kicking you out, and freezes trying to log in. The old app was easy and quick. Now you can’t even use the new app. Why have one if you can’t use it. So much for customer service, don’t waste your time with this ### 1/5 — Lags frequently *2022-10-15, version 2.6.4* When I first downloaded this app last year it worked with ease, it honestly has given me more lag times and doesn’t load AFTER this last “bug fix”. I haven’t been able to open the actual app for like 2 months now. I click on the app and it just loads forever without ever opening anything. Not even to the login page. Very upsetting. ### 1/5 — Major Incompetence *2022-10-04, version 2.6.4* Serious login problems with this app. Management of this company gets what they pay for— cheap software… ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work *2026-06-01, version 2.11.6* Every time I go to log into the app, my password is NEVER accepted. It keeps saying that username and/or password is incorrect, so I have to spend 10 minutes just to change the password, log in (if it somehow works that is), pay my bill, and then have to repeat this process the very next time I go to log in. When it works, it’s great, but it only works 3% of the time which is very frustrating when trying to stay on top of paying bills regularly! 😔 ### 1/5 — Loan shark *2026-05-25, version 2.11.6* Stay away from this company. It's a loan shark. The app doesn't work. They charge way too much for a loan and don't show you any information about it except what you owe. Trying to pay off and they've locked me out so I can't. ### 1/5 — Worst app. Pointless. *2025-12-17, version 2.11.6* If I could rate a no star I would. The app serves no purpose. Atleast before the update I could see my Balance and pay it. Now you can’t access SUGAR HONEY ICE TEA. What’s the point of the app???? I shouldn’t have to go into Lendmark for documents ### 1/5 — Confusing on Purpose *2025-10-07, version 2.11.6* The app isn’t great. Very clunky, difficult to add payment methods, and does a poor job of displaying information. The loan information is displayed using incorrect terminology, the only way to actually know your true principal balance is to call. I’d recommend avoiding any business with this company or any who associates with them. ### 1/5 — App needs updating *2025-09-04, version 2.11.6* This apps need to be updated. Can not access any information or any updates on my information. Showing incorrect amounts. ### 1/5 — Bad *2025-08-11, version 2.11.6* Tell me why I owe like 1000 extra like I’m already almost done with the loan & out of nowhere very weird. I will never use them again & I advise you NOT TO!! ### 1/5 — Customer *2025-05-08, version 2.10.2* Horrible app! Won’t let you change amount over bare minimum. I swear it’s an attempt to gain interest payments. ### 1/5 — Animals *2024-12-06, version 2.10.2* Animals ### 1/5 — App *2024-10-12, version 2.6.4* Will not open ### 1/5 — 1 star is actually to good for this company ! *2024-07-19* Customer service is terrible ! They are rude and do not communicate with the customer. I attempted 2 different branches and it just kept getting worse . Your credit score does not factor into the loan decision either . They pick and choose who they loan to . They discriminate against women and will loan to a man with a lower credit score and I’m sure that’s because it’s nothing but women making the loans ! If they decide they are not going to loan you any money they do not even have the decency to contact you - they will just leave you hanging after telling you they are going to see what they can do to help you ! This company is the lowest form of scum ! ## Most praised reviews (10 highest-rated) ### 5/5 — My experience with Lendmark Mobil *2025-12-05, version 2.11.6* So far I am satisfied with the services this app has provided me fast and efficient ways to pay my bill. Notifications to alert any changes or logins to my account. My payments are typically prompt sometimes it takes a minute to post to my account but typically very fast. I am pleased to do business with the company and look forward to future engagements. ### 5/5 — They approved to 12k with bad credit *2025-08-21* I wanted to pay off my credit cards and personal loans so that I could make a single payment instead of five different ones. This has helped me a lot. ### 5/5 — Caring *2025-03-03, version 2.10.2* I went wit the Asheville nc location and they treated me with respect and was easy to talk to and if I didn’t understand anything they would explain it again the way I could understand ### 5/5 — Great app great company *2024-12-25, version 2.10.2* App works perfectly fine, best way to be on top of your loan. ### 5/5 — Exceptional Service You Can Trust. *2024-12-06, version 2.10.2* Lendmark Financial Services is simply the best among the rest, trust me. They helped me finance the car I’m currently driving, and the process was smooth and straightforward. Their team has excellent communication skills, always professional and easy to work with. The Lendmark Mobile app is another highlight—simple, user-friendly, and secure, making managing finances a breeze. What I truly appreciate is how approachable and reliable they are. They ensure you feel supported every step of the way, and their attention to detail is unmatched. If you’re looking for a financial partner who combines efficiency, security, and great customer service, Lendmark is the one to choose. ### 5/5 — Great app *2022-08-25, version 2.6.4* Great app and well made. Seems like most of the negative reviews are about login issues that have been resolved. ### 5/5 — Great app, just a rough start. *2022-08-24, version 2.6.4* Bumpy start, but app is now fantastic. Lendmark has always been great for me and my family. Now being able to make payments see loan history and manage my account is fantastic! ### 5/5 — Great app & company *2022-08-24, version 2.6.4* Able to pull up account info, make payments. Good app, great company. ### 5/5 — Customer *2022-08-24, version 2.6.4* Thank you Lendmark for providing this tool, it was quick and easy to download and set up my account access. Look forward to the time it will save and the convenience it will create. ### 5/5 — Great Company *2022-08-24, version 2.6.4* The products and service from Lendmark are fantastic! App was easy to download. Works great and save me time. Instant access to my accounts and payment process is fast and easy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*