# Lenovo Smart Frame — user reviews > 113 indexed App Store user reviews of Lenovo Smart Frame by Beijing Lenovo Software co., Ltd., rated 3.88/5 from 621 ratings. - Source: https://appshunter.io/ios/app/lenovo-smart-frame/id1527237666/reviews - App overview in markdown: https://appshunter.io/ios/app/lenovo-smart-frame/id1527237666.md - Rating breakdown: 5★ 383 · 4★ 47 · 3★ 43 · 2★ 28 · 1★ 120 ## What do users think of Lenovo Smart Frame? Overall sentiment: negative **Pros** - 🚀 Lightning-fast load times - 👍 Easy to use - 🖼️ Great image quality **Cons** - 🐛 Frequent crashes and bugs - 🔌 Unreliable connectivity - 🕰️ Slow updates - 💸 Expensive for the features **Commonly reported bugs** - Login issues and expired sessions - Inability to register or connect device - Inconsistent performance after updates **Most requested features** - More clock/display options - Local photo/video upload support - Ability to select multiple photo albums ## Newest reviews (19 of 113) ### 2/5 — It does not connect to Google Pictures Folders *2026-02-22, version 1.5.0315* It does connect to the local pictures folder, but then it is limited the amount you can upload at once. Not able to go by category such as favorite ### 3/5 — Sluggish *2026-02-22, version 1.5.0315* Very hard to add old photos that you shot a few years back from your phone album. As it will not allow go all the way back without sluggish waiting in between supper long time. ### 2/5 — Not happy *2025-11-12, version 1.5.0315* Your program is not user friendly for older people. I would like to see all of my photos not the few that keep repeating. Our computer screen saver shows all of our pictures w/o having to mess with it. Why don’t you have one button that says show all. Is that too simple? ### 3/5 — Picture connection *2025-11-02, version 1.5.0315* Connecting with Google Hotsos is not S easy as it used to be. Now you have to individually add photos. It’s a pain ### 2/5 — They discontinued it *2025-09-21, version 1.5.0315* It’s over ### 2/5 — Don’t Purchase *2025-09-13, version 1.5.0315* It’s old school - no easy way to load photos. Many better units out there. ### 1/5 — Broken *2025-08-24, version 1.5.0315* Can no longer create google photo channels. Horrible support from Lenovo ### 1/5 — Support for Google photos is broken *2025-08-11, version 1.5.0315* The frame cannot sync photos from Google photos anymore. Google update their API, but Lenovo did not update their software to work the updated API. ### 1/5 — Effectively useless *2025-08-02, version 1.5.0315* Google has updated their API for Google photos and now this app and smartframe can’t access any albums and has now rendered this app and frame near on useless. ### 2/5 — Not connecting to my Google photos *2025-07-27, version 1.5.0315* So sad the app is not allowing me to connect to my google photos. That’s the whole reason I got this frame ### 1/5 — Outdated *2025-07-25, version 1.5.0315* Dissatisfied that we go through all the trouble of purchasing your item and now it won’t even connect to the platform it was designed for. You need to provide an update to reconnect to google photos. ### 1/5 — Google photos and Instagram *2025-07-24, version 1.5.0315* It was good until Google and Instagram photos stop working. ### 1/5 — Can’t Sync *2025-07-18, version 1.5.0315* Can no longer sync with Google Photos, now stuck with clock faces 😢😔 ### 1/5 — No longer supported *2025-07-07, version 1.5.0315* I would not buy this device now in 2025. Support is no longer available. App cannot be found in Google Play Store. App can still be downloaded in the Apple Store, but the version no longer works with Google photos. It has some existing art gallery and clock. You can also upload photos to its local storage, but it will be a pain to select photos that you want based on small previews. Additionally, you can only upload 9 photos each time. Worst yet, if you use multiple devices to manage one frame, you may end up re-establish your connection as though it is a new setup. So you have to do the whole local uploading of pictures from scratch. ### 1/5 — No longer connects to Google Photos *2025-07-04, version 1.5.0315* Doesn’t allow you to connect on Google Photos or any loud applications. ### 2/5 — Stopped working with Google photos *2025-06-26, version 1.5.0315* When it worked with Google albums, it was great. Now too awkward to use. ### 1/5 — No longer supported *2025-06-15* I would not buy this device now in 2025. Support is no longer available. App cannot be found in Google Play Store. App can still be downloaded in the Apple Store, but the version no longer works with Google photos. It has some existing art gallery and clock. You can also upload photos to its local storage, but it will be a pain to select photos that you want based on small previews. ### 1/5 — Doesn’t load pictures *2025-05-21, version 1.5.0315* Didn’t work well ### 1/5 — Terrible for IOS *2024-10-30, version 1.5.0315* No functionality to add photos from Albums or Shared Streams. Incredibly SLOW to find IOS photos if you have a large amount on your phone. I have reached out to support 2 times but they never respond or make improvements to the app. I would not purchase again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Where are photos *2026-03-09, version 1.5.0315* You add photos to your Google folder and they never show up in the frame ### 1/5 — Wish they’d update to fix Google Photos *2026-02-19, version 1.5.0315* With the Google Photos API update, Google Photos no longer connects. App hasn’t been updated to fix this. Adding photos manually is PAINFUL. Only 9 at a time, only from your photo stream (not albums) and the scroll is VERY slow. If I want to add photos from my stream that are 5000 pictures down my photo stream it’s probably going to take 15 minutes to scroll that far down. Then I can only add the 9 photos and have to repeat the same 15 minutes of scrolling. So tedious! As far as I can see, though, this is now the only way to transfer photos. So sad! I loved this product so much I bought one for dental family members as well. ### 1/5 — Abandon Product *2026-01-18, version 1.5.0315* Lost Google Photos access. With no physical input capability, virtually useless. ### 1/5 — Old app causing issues *2025-12-29, version 1.5.0315* This frame has been wonderful for years, but the app is so outdated that when Google changed its permissions it is no longer able to see any of the Google albums. We could really use a new app version that supports the new permissions. ### 1/5 — Frame is fine. Software not good and no updates since 2022 *2025-12-21, version 1.5.0315* The frame worked fine when linked to Google Photos, but Google made some API changes that broke frames ability to sync. Tried to load photos from my phone, but you can only upload 9 at a time, and that function doesn’t work for me despite being connected to same WiFi network. I don’t have Instagram account, so at the moment I’m stuck with a frame and no ability to upload my own photos. ### 1/5 — Google photos broken *2025-12-12, version 1.5.0315* Worthless when it cannot access your photos. ### 1/5 — Was good, now doesn't work with Google Photos. *2025-10-28, version 1.5.0315* App was good. Googles new photos API broke this app and there are no signs that they are working on an update. Google says Lenovo hasn't reached out to them. This ap has not been updated in 3 years. The ability to upload local photos is a joke. It took me 3 hours to scroll back to photos from 2023, and was only able to upload 9 at a time. Then I would have to spend another 3 hours scrolling through photos to upload another 9. Please update to fix app. Customer service will tell you to remove your Google photo account and add it back giving authorization. This deletes all the photos from the frame. Please talk to support people and update this app. ### 1/5 — Do not buy Lenovo products *2025-10-20, version 1.5.0315* I love the frame but it requires an app to work and Lenovo abandoned it making the frame just a useless brick. They will abandon their products so you have to buy new ones. If you buy a Lenovo product, you should only expect it to work for a couple years until it is unsupported and you need to buy a new one. This is bad business and a complete waste of money. ### 1/5 — No longer supported *2025-09-15, version 1.5.0315* Lenovo has let the API for Google Photos connection expire thus far bricking the frames. All messages to Lenovo have gone unanswered. Definitely sours the future possibility of ever buying another Lenovo product again. ### 1/5 — Do not use *2025-09-14, version 1.5.0315* Return the product you bought if you need to use this app to link to google for pictures as it no longer connects to your google account and will not display photos. Developer has given up and we have had no response to updating so we can actually use our expensive product for what it was intended. ## Most praised reviews (10 highest-rated) ### 5/5 — No longer updating software *2024-10-02, version 1.5.0315* It has been years since last update. I’m using an old tablet to manage the frames now. Does not work on new iOS or Android updates. ### 5/5 — Amazing updates *2022-02-07, version 1.3.1111* Great app, amazing updates and support !! ### 5/5 — Beautiful way to share photos and memories! *2022-01-22, version 1.3.1111* Love it! Excellent color and clarity. ### 5/5 — easy to use  ​  ‌ *2021-10-21, version 1.2.0604* bought this frame as a gift for my mother who live across the country from us. wonder to set up the frame with some photos while at home and then deliver the frame in person on my next trip to set it up for them. I found it very easy use at home, nice one.​ ‍      ​ ### 5/5 — Unable to register frame *2021-09-13, version 1.2.0604* The smart frame suddenly stopped responding to the app and when I reset it, it now fails to register in the app, leaving me with a very expensive, unusable, picture frame. Lots of people are having this problem, so I would advise anyone thinking about buying this product to think again. ### 5/5 — Update both frame and phone to the latest version *2021-06-17* Looks like lenovo are continue improve this product. I update frame to the latest version then the phone app. It works better than old version. But just note to update all to make sure all new features works. ### 4/5 — Frame is great, software leaves a bit to desire *2024-08-05, version 1.5.0315* Positives The frame looks nice, sometimes auto builds collage for photos that don't take up the entire screen. Like 2 portrait pictures if the frame is mounted horizontal. It is one of the larger frames on the market. Nice for big rooms integrates seemlessly with Google photos. I set an album with my kids faces and it auto updates only those photos in Google photos. No need to manually update photos in this frame. Plays video and photos. Auto dims per brightness in room Negatives They claim it integrates with okay Google, alexa. But only on off command works. Can't even do previous or next pictures Every few weeks months, it's goes to a blank screen. Have to remove the album, hide it, delete it and then re add it No support for Amazon photos ### 4/5 — Upgrade app with more clock options? *2022-10-29, version 1.5.0315* The photo upload process can be slow and tedious but I do like the frame overall. When I switch to the clock option, I’d love to see another version that’s a digital clock. ### 4/5 — It works it’s a bit ‘Lenovo’ but no complaints. *2022-06-22, version 1.5.0315* It’s as expected. I hear it’s had a tough upgrade. But for me as a new frame owner it’s great. The frame is really good. Even my middle schooler said “wow!” ### 4/5 — Clunky but simple enough. *2022-06-06, version 1.5.0315* A good way to manage some settings on the Frame. If the Lenovo server is down, so is your connection to it. The Frame will continue to work, you just can’t update settings or add new Albums. Might be nice if we could remotely manage a frame. Updates announced by Lenovo re the Frame, sound good, I hope it’s a downloaded update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*