# Lens AI: Scan & Image Search — user reviews > 27 indexed App Store user reviews of Lens AI by ATN Marketing SRL, rated 4.50/5 from 1,344 ratings. - Source: https://appshunter.io/ios/app/lens-ai-scan-and-image-search/id6501988364/reviews - App overview in markdown: https://appshunter.io/ios/app/lens-ai-scan-and-image-search/id6501988364.md - Rating breakdown: 5★ 1,068 · 4★ 120 · 3★ 50 · 2★ 15 · 1★ 91 ## What do users think of Lens AI? Overall sentiment: negative **Pros** - 💎 Superior to Google Lens for object identification - 🤖 Advanced AI technology with detailed results - 🎯 Versatile identification capabilities (plants, coins, crystals, food, banknotes) - ✨ Intuitive and easy-to-use interface - ⭐ Reliable and accurate identification performance **Cons** - ❌ Inconsistent identification accuracy - 💰 Hidden subscription costs after free trial - 😤 Misleading free trial marketing - 🐛 App freezes and crashes - ⚠️ Difficult to unsubscribe or cancel - 📱 Compatibility issues with older devices - 💸 Expensive weekly subscription pricing - 😞 Fails to deliver advertised features **Commonly reported bugs** - App freezes before user consent on antique identifier - Frequent 'something went wrong' error messages - Crashes during identification process - Unsubscribe option not easily accessible - Installation and navigation issues **Most requested features** - Free or discounted yearly subscription option - Lower pricing tier or completely free version - Product value and pricing information display - Better history and valuation details for identified items - Improved identification accuracy for plants ## Newest reviews (7 of 27) ### 3/5 — Doesn’t produce as advertised *2025-09-16* It’s an ok app. Doesn’t give history or value unless you look at eBay or other offerings of generalized same objects for their descriptions, various values, and conflicting history and origins. I wanted to really like this app. **Developer response:** Hi, Thank you for your time! I appreciate the honest feedback. Would you mind giving us an email to TL@iego.me with a detailed update you would like to see in the app? I think we can implement all your requests, but I need more details. Have a great day! ### 1/5 — Doesn’t work *2024-11-06* Doesn’t work at all! **Developer response:** Hi, Can you give me more details? The app is functioning well; It never had any downtime. Please get in touch with us at hello@mindtastik.com and let us help you with this. Thank you! ### 1/5 — No specific enough. I’m look to find value or things please cancle my subscription *2024-09-07* Not specific enough does give vakue **Developer response:** Hi, Please contact us at hello@mindtastik.com and let us know what you would like to see inside the app. It would help us a lot. Thank you! ### 1/5 — Not as advertised *2024-08-09* Does not do what I expected **Developer response:** Hi! Can you email us your feedback? It could help us, and we can deliver what you want inside the app. Thank you! ### 2/5 — Not great! *2024-08-03* Better luck guessing on the plant identification. ### 2/5 — Finding stuff *2024-08-02* Can’t find the way to unsubscribe and get this off my phone. I’m using an older IPhone 6. ### 1/5 — Not what I was looking for *2024-07-16* I chose the wrong app. Not what I was looking for. **Developer response:** Hi! Sorry for that. If you could give us more details, maybe we could adjust the app to work for you. Thanks! ## Most critical reviews (10 lowest-rated) ### 1/5 — Work on it *2026-05-30* Wouldn’t let me reposition photo of screenshot I had **Developer response:** Hi, Please email us from inside the app, and we will fix it. Show us a sample of what you wanted to do inside the Lens App. Thank you! ### 1/5 — Does not work *2026-04-30* I paid $30 so lend could tell me that seed pod was an oyster and then unknown plant. Useless ### 1/5 — Lens *2026-02-04* Not doing what I want. Hard to install. Had to go through a myriad screens , which may have been my fault as I didn’t look down looked at annoying screens. **Developer response:** Hi, Sorry for that. We appreciate your time. Can you please tell me what you wanted the app to do? We have an update in progress, and I would love to integrate exactly what you need. You can contact me at hello@mindtastik.com or update this review. Thank you! ### 1/5 — Free is not - pay after 3 days *2026-01-21* When finding an app that says free only to find it will cost you $$$ after 3 to 7 days doesn’t seem kosher. Why can’t you tell the truth and say try us for three days free then pick a plan. What you’re doing is you’re waiting for the person to download your app and forget that they have only three days to use it and then you’re gonna hit them with the full price. There’s a name for people that but I’m not gonna tell you what it is if you don’t know it. **Developer response:** Hi, I appreciate your time to write the review, but we have to disagree on this one. You can use the app for free with limited daily scans forever. You are not required to pick a plan to use the app. However, if the daily limits are too low for you, you simply purchase a subscription. Each AI search costs us money, so it is decent to charge for that. Thank you! ### 1/5 — Zen *2026-01-14* External hardrive you need to show the prices **Developer response:** Hi, Thank you for the suggestion. We will add it in the next update. Have a great day! ### 1/5 — Horrible *2026-01-01, version 1.8.1* This ap did nothing as far as identifying it sucks ### 1/5 — Frustrated *2025-11-07* Tried numerous times and always got the message that something went wrong. Ad is misleading. Says it is free then after downloading app I see that it it costs. I’m done with it. Deleting it. **Developer response:** Hi, I am really sorry you feel this way. The app is working perfectly and it hasn't had any downtime. You have probably reached the daily free limit. We allow users to use it for free with a fair use policy and provide a generous allocation of free credits to our users. You have to understand that the app uses AI and all searches incur costs. Thank you! ### 1/5 — Rate the App *2025-05-04* Rarely works out in the field. When home, attempts to review a photo taken as well is not usually recognised and an error often occurs **Developer response:** Hi, I am really sorry for this. Have you granted permissions to use the camera? We didn't have any problems with our AI models. Can you please send me a screenshot of the problem at hello@mindtastik.com? I would love to find out what is wrong and help you fix this. Thank you! ### 1/5 — Scammy *2025-01-18* 3day trial and then $6 PER WEEK. I tried it on a few plants and it couldn't identify any of them. Don't waste your time or money❗ **Developer response:** Hi, I am sorry you feel that way. Please send me a screenshot. You should also try the new Live Image Search. If I can help you with anything, please email us from inside the app. Thank you! ### 1/5 — Please make it a bit cheaper *2024-11-29* can you make an all scanning app for maybe free or a few less dollars a week. I just want a app that isn’t too expensive. do you understand? **Developer response:** Hi, Yes. We will adjust our prices. Can you also adjust your rating please? Thank you! ## Most praised reviews (10 highest-rated) ### 5/5 — Lenser *2026-06-19* What a Great App— never disappoints ❣️ **Developer response:** Thank you so much for your kind words and for using the Lens AI App. If you have any suggestions, please contact us from inside the app. Have a great day! ### 5/5 — Coach bag *2026-03-23* Pretty ### 5/5 — Lens *2025-09-03, version 1.8.1* Love it! ### 5/5 — Google lense *2025-01-19* Not what I thought it would be. I added the antique identifier, it froze before I could consent! Still frozen. Can’t find where to cancel, of coarse! **Developer response:** Hi! Can you please send us a screenshot at hello@mindtastik.com? I will assist you. Thank you! ### 5/5 — The Best AI App for Identifying Plants 😄 Way Better Than Google Lens! *2024-12-22* This app is soooo cool!! I didn’t even know I needed an app like this, but now I use it all the time. I downloaded it to check what is this plant in my backyard, and it worked way better than Google Lens app. Like, for real, it’s crazy good. I even used it to IDentify some coins and crystals my mom had lying around, and it nailed it every time. It’s not just for plants—it can do banknotes, food, and a bunch of other stuff too. I use it as my go-to Lens App for everything now. If you’re curious about random stuff around you, just try it. It’s like magic lol. 😄 ### 5/5 — Better than Google Lens App with all objects *2024-12-16* I like the fact that this app has AI integrated and it gets into more details than Google Lens. It has so many applications that I use daily. I know Google Lense is a search engine but this app has more features that are easy to use. ### 5/5 — Crickets? *2024-08-05* … ### 5/5 — Crickets? *2024-07-08* … ### 5/5 — As *2024-06-28* This is incredible awesome ### 4/5 — Hi *2024-09-30* This app is OK. But can you add a small adjustment? Can you please add a free yearly subscription so that we can use the app every day and not pay for anything and then when the subscription is up, we can delete the app and start the subscription over again. that will be grateful. Please get back to me soon if you like the idea. **Developer response:** Hey, Thanks for the feedback. If you really need the app and use it for school or something productive, please email us from inside the app, and we will give you a free subscription. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*