# Lens - PDF Scanner and Editor — user reviews > 71 indexed App Store user reviews of Lens by Theresa Jackson, rated 4.50/5 from 768 ratings. - Source: https://appshunter.io/ios/app/lens-pdf-scanner-and-editor/id6748651078/reviews - App overview in markdown: https://appshunter.io/ios/app/lens-pdf-scanner-and-editor/id6748651078.md - Rating breakdown: 5★ 617 · 4★ 47 · 3★ 20 · 2★ 11 · 1★ 73 ## Newest reviews (17 of 71) ### 1/5 — Avoid *2026-07-14* Total garbage. I have and older version of this app on my phone and it’s great. The current version is almost unusable advert garbage. **Developer response:** Thank you for sharing your feedback. We understand that the recent changes have affected your experience with the app. We’re continuing to review the balance between ads and usability and will take your feedback into account as we work on future updates. ### 1/5 — Stopped *2026-07-13* It doesn’t work **Developer response:** We’re sorry the app isn’t working as expected. Please try restarting the app and make sure you’re using the latest version. If the issue continues, contact our support team with details about what isn’t working so we can investigate. ### 1/5 — Horrible *2026-07-09* Used to be a very handy app with limited ads now it’s not even tolerable to use. Constant ads, not worth it even using it if it’s free **Developer response:** We appreciate you sharing this. We know that too many ads can interrupt the experience and make the app harder to use. Your feedback is valuable as we continue adjusting the free experience and improving the app. ### 1/5 — WORST APP EVER *2026-07-07* this app is the worst, please do not download IT IS SO BAD. Only ads keep popping up i have been trying to make a document since 30mins and only ads are popping. PLEASE DONT DOWNLOAD. **Developer response:** We’re sorry the ads made it difficult to complete your document. We appreciate you sharing your experience and are working to improve how ads are shown so they don’t interrupt essential actions. Your feedback will help us make the app easier to use. ### 1/5 — Too many ads *2026-07-06* There are just too many ads, I shouldn’t need to watch 3 minutes of ads to scan one document, and you don’t need to prompt me twice to sign up for $7/week ad free service. You’re better off just avoiding the app **Developer response:** Thank you for your feedback. We understand that frequent ads and subscription prompts can disrupt the scanning experience. We’re reviewing their frequency and placement to make the free version more convenient to use while keeping Premium optional. ### 1/5 — Duplicate charges *2026-06-30* Even after cancelling the subscription, I have been charged. Also I was charged twice for the same period. Also it is super difficult to find the option for cancelling subscription to this app Would never recommend this app to anyone **Developer response:** Thank you for bringing this to our attention. Subscription billing and cancellations are managed through your App Store account. If you notice an unexpected or duplicate charge, please check your subscription and purchase history or contact Apple Support for billing assistance. We also appreciate your feedback about the cancellation process and will use it to make subscription management information easier to find in the app. ### 1/5 — Worst *2026-06-16* Its not the original Microsft lens app. It was so good and this fake one is so worst not good for scanning at all **Developer response:** Hi, Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. Our app is an independent document scanning solution and is not affiliated with any other application or company. We understand that changes in apps and workflows can sometimes be disappointing, especially for long-time users. We're also sorry to hear that you experienced issues with scan quality. Our team is continuously working to improve scanning performance and the overall user experience. If you encountered any specific problems, please contact us via in-app support so we can investigate and assist you. Thank you for taking the time to leave a review. ### 1/5 — Garbage app *2026-06-13* Genuinely the worst app I have ever used in my life, extremely buggy and unreliable + if you don’t pay for their overpriced subscription you’ll be spammed with ads before u can finally export your files. **Developer response:** Hi, We're sorry to hear that your experience with the app was disappointing. We understand that technical issues, ads, and subscription pricing can be frustrating. Our team is continuously working to improve app stability, performance, and the overall user experience. If you encountered specific bugs or problems while exporting files, please contact us via in-app support with more details so we can investigate and assist you. Thank you for taking the time to share your feedback. It helps us continue improving the app. ### 1/5 — Not very good *2026-06-11, version 1.2.9* Not sure what you guys did, but your app sucks now ### 1/5 — Awful app *2026-06-11* Don't download this. It's awful. The page to sell you a subscription pops up every few seconds. The important buttons overlap with buttons that trigger ads, so every time you are trying to do something important you have to wait through two rounds of ads. Absolutely awful. Used it once and immediately deleted it. **Developer response:** Hi, We're sorry to hear that your experience with the app was frustrating. We understand that frequent subscription prompts and ads can negatively affect usability. Our team is continuously working on improving the balance between keeping the app accessible and providing a smooth user experience. Your comments regarding ad placement and interruptions during important actions are especially valuable, and we will make sure to share them with our team for further review. Thank you for taking the time to leave your feedback. ### 1/5 — Pior coisa que já usei. *2026-06-08* Nunca avaliei um app, mas senti obrigação de dar uma nota baixa para esse. É simplesmente horrível, não recomendo para ninguém **Developer response:** Olá, Lamentamos saber que sua experiência com o aplicativo não atendeu às suas expectativas. Levamos o feedback dos usuários muito a sério e estamos constantemente trabalhando para melhorar a estabilidade, o desempenho e a experiência geral do aplicativo. Se você encontrou algum problema específico durante o uso, entre em contato conosco através do suporte no aplicativo. Ficaremos felizes em investigar a situação e ajudá-lo. Obrigado por dedicar seu tempo para compartilhar sua opinião. ### 1/5 — It is no longer good *2026-06-07* App used to work perfectly now it doesn’t let me don anything without badgering me about a subscription ### 1/5 — アプデで使いにくくなった *2026-06-06* アプデでUIが一新され慣れるのに少し時間がかかる。 また広告も増え無料だと何度も広告が流れる様になった。 広告見た後の書き出しも失敗して使えませんでした。 ### 1/5 — やめておいた方がいいかも *2026-06-05* 大学生です。レポートのPDF化を行うために、このアプリインストールしました。私がまだスマホに疎いということもあると思いますが、何枚か撮影している間にプレミアム会員のトライアル期間になってしまいました。そこでサポートセンターに対し、「プレミアム会員になる予定がないので、退会方法を教えてください。」とメールを送信しましたが、返信は未だなく、勝手にお金が引き落とされてしまう所でした。 ### 1/5 — Do not download *2026-06-05* Do not download unless you want a terrible app that begs for a subscription while giving you an excruciating amount of adds. ### 1/5 — This has to be illegal *2026-06-04* I haven’t seen an app so ad ridden as this one. Absolutely predatory introduction where button to proceed without paying is literally hidden from the user. Cannot do anything without watching at least a minute of ads. ### 1/5 — Scam *2026-05-29* What an absolute scam of an app. Needs to be taken down ## Most critical reviews (10 lowest-rated) ### 1/5 — who the hell is this *2026-09-01* this is NOT google. really good impersonation though, props to that. im sure the ‘dev’ will read this, so hello. ### 1/5 — Download OneDrive? *2026-08-25* This was my go to app for turning a simple snapshot into a document. I’ve hacked my version of Windows to avoid OneDrive and now you require it on my iPhone? No thanks. Based on other one star reviews it looks like vibe coding and AI have destroyed what this app once was. Shame. I will go back to using a Xerox machine before I use this app again. ### 1/5 — Transcription ne fonctionne pas *2026-08-23* C'est vraiment vraiment nul ### 1/5 — Absolute Trash *2026-08-21* First, the app worked smoother when it was the free version with no AI. Second, it automatically takes the picture of the document, only it takes it even if you’re not ready so be prepared to take the picture numerous times in case it has a hard time sizing the image and ends up cutting information off. Third, you size the image crop how you want, but there’s no button to accept the image only back and retake, so all that work goes down the drain. ### 1/5 — Disappointing copy cat *2026-08-20* Wow! They used a nearly identical logo to the Microsoft lens app. I imagine they’re trying to grab the former Microsoft lens users by tricking them into their paid app. I guess the bait and switch logo says it all. They’re trying to trick users into downloading the second rate scanner. No thanks – I’ll look for something else. ### 1/5 — It’s a scan *2026-07-31* This is a scam. It’s not the real Microsoft app, it doesn’t work and it’s almost impossible to unsubscribe. **Developer response:** We’re sorry to hear about your experience. If the app isn’t working as expected, please contact our support team so we can help resolve the issue. Subscriptions can be managed or cancelled at any time through your App Store account settings. ### 1/5 — Não baixem! *2026-07-29* O aplicativo já foi excelente, mudaram as configurações, e agora é preciso pagar! **Developer response:** Agradecemos seu feedback e entendemos sua frustração. Algumas funcionalidades agora fazem parte da assinatura Premium, que nos ajuda a continuar desenvolvendo e melhorando o aplicativo. As condições e os preços são apresentados antes da confirmação da assinatura. ### 1/5 — 写真スキャンには向いてない *2026-07-19* 始める前に無料トライアルに登録しないとスキャンを始められなかった。しかも2種類。 光を自動で除去するとどこかのサイトで書いてあったが、除去されない様子。 写真をスキャンするなら某G◯◯gleさんのやつのほうがおすすめです **Developer response:** ご意見をお寄せいただきありがとうございます。スキャン機能や画像処理がご期待に沿えず申し訳ございません。より正確で使いやすいスキャン体験を提供できるよう、検出精度や画像処理機能の改善を進めています。いただいたご意見は今後の改善の参考にさせていただきます。 ### 1/5 — App horrível *2026-07-17* Aplicativo ficou péssimo, antes era muito bom, agora você não consegue fazer nada. **Developer response:** Sentimos que a experiência com o aplicativo tenha piorado para você. Agradecemos por compartilhar sua opinião — estamos trabalhando continuamente em melhorias para tornar os recursos mais acessíveis e a experiência mais simples. Esperamos que as próximas atualizações atendam melhor às suas expectativas. ### 1/5 — Pior app que ja vi! *2026-07-16* Não baixem! Você tem que pagar, a não ser que tenha paciência de gastar 5 minutos de propaganda a cada clique! E pra piorar, mesmo pagando, não funciona corretamente! Escaneei 6 paginas e ao exportar, ele so manda as duas ultimas paginas ou as duas primeiras, perdi meu tempo e paciência!! Que Ódio de app ruim!!! **Developer response:** Lamentamos pela experiência frustrante. O problema relatado na exportação de várias páginas não é o comportamento esperado e agradecemos por nos avisar. Estamos trabalhando para melhorar a estabilidade e a experiência de digitalização e exportação. Se o problema continuar, entre em contato com nosso suporte para que possamos ajudar. ## Most praised reviews (10 highest-rated) ### 5/5 — handy *2026-06-11, version 1.2.9* easy to use ### 5/5 — Good *2026-06-10* Good ### 5/5 — Excelente aplicacion *2026-06-02, version 1.2.8* Me encanta ### 5/5 — Nice app *2026-05-26* This app is very nice when it comes to uploading Work sheets and naming them Too! ### 5/5 — Hwhjeheheue *2026-05-01* Shehjehe ### 5/5 — Highly effective *2026-04-08* Rating percentage High ### 5/5 — Its easy to use *2026-03-31* Very good application ### 5/5 — Love it *2026-03-11, version 1.0.7* Because it does color ### 5/5 — good *2026-03-09* Good app ### 5/5 — Lens copier *2026-02-24* Results almost as good as a flat bed scanner but so much more convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*