# LEON Club: Order & Loyalty — user reviews > 73 indexed App Store user reviews of LEON Club by Leon Restaurants Ltd, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/leon-club-order-and-loyalty/id1600714344/reviews - App overview in markdown: https://appshunter.io/ios/app/leon-club-order-and-loyalty/id1600714344.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of LEON Club? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Avoids queuing - 👍 Decent app - 👍 Great app to order **Cons** - 🐛 Clunky app - 🐛 Mobile data broken - 🐛 Not practical and errors - 🐛 Totally broken - 🐛 Glitchy - 🐛 Cynical Leon - 🔒 Why no ApplePay? - 🐛 Worst User Experience Ever - 🐛 Very frustrating with the roast rewards - 🐛 Dropped my basket - 🐛 Issues with payment processing at peak times - 🐛 Not able to contact - 🐛 New update has broken meal deal ordering - 🐛 What's happened to this app??? - 🐛 Works but frustrating UI - 🐛 Not able to place order - 🐛 Poor, buggy, pointless - 🐛 No manual input at kiosks - 🐛 Only works with WiFi not data - 🐛 Can't create an account so can't order food - 🐛 Absolutely shocking app - 🐛 Not working for Mastercard - 🐛 Doesn't work - 🐛 Useless app - 🐛 Awful - 🐛 Constantly crashes - 🐛 Absolute rubbish - 🐛 A lot of improvement needed - 🐛 Too many clicks - 🔒 No Apple Pay, are you serious? - 🐛 Does this actually work? - 🐛 Nowhere to add a payment card so couldn't order anything - 🐛 Rating for app not food - 🐛 Very disappointing - 🐛 Leon App is no longer fit for purpose - 🐛 Don't make me key in my membership number! - 🐛 Removed account without knowledge - 🐛 Requires bank app approval for every order - 🐛 You need to sack your developer - 🐛 Not available on some of busiest stores - 🐛 Pointless app - 🐛 App not working - 🐛 Buggy, slow **Commonly reported bugs** - Ordering issues due to connectivity problems - Membership account issues - Payment processing failures - Meal deal ordering broken - Kiosk integration problems **Most requested features** - Add Apple Pay - Add QR code scanner for membership number - Improve reorder flow - Add option to redeem reward points ## Newest reviews (17 of 73) ### 2/5 — Listen to your customers *2026-08-18, version 5.3.0* Looks and acts like an app built >5 years ago. The basics of good CX are missing. What is frustrating is that other reviews From 1-2 years ago mention this but the issues remain. ### 2/5 — Terrible UX *2026-08-13* This could be a great app, but the user experience is actually terrible. There’s no way to remove specific ingredients and no possibility to specify any allergens. The pop up that says “let us know about allergies” but then there’s no way to let you know about allergies is just mean to the customer. Also, when the payment fails, basket is emptied and you have to start your order from scratch. ### 2/5 — Not very good *2026-01-13, version 4.2.0* You can use the app to order but the experience is poor. There’s no integration with Apple Pay, it doesn’t feel like a native app, and it’s generally quite buggy, you’ll get frozen screens and cryptic error messages. ### 2/5 — Not functional *2025-11-18, version 3.6.0* Only lets me order things I’ve ordered previously ### 3/5 — Historical orders broken *2025-05-18* Mostly ok, nowhere near as bad as the reviews from years ago suggest. UX flow is a bit awkward, with more taps than necessary, and inconsistencies in the way custom options are presented. Last week the tab showing historical orders has completely stopped working. Otherwise functional, but not exactly slick. ### 1/5 — Not practical and errors *2025-03-23, version 3.0.59* First of all you have to enter manually your long code into the kiosk, no way to scan it. Now even reads the points wrong , I have nearly 4000 points collected and it’s telling me I need to earn 2037 for my next reward!! when you only need 3000 for a reward , ### 1/5 — Totally broken *2025-03-17, version 3.0.59* Keeps telling me I’m not connected while I have all bars of 5G ### 1/5 — Glitchy *2025-03-05, version 3.0.58* They really need to fix this app. It’s a coin toss as to whether it will work or whether you spend 5 mins getting kicked out of your order. Unusable at times. ### 1/5 — Cynical Leon *2025-03-01* Even during the few months that I have been using the app & subscription - Leon have pushed back the opening hours of all of outlets which are part of the subscription local to me (Kings Cross.) A coffee shop which opens at 8AM when all the other local eateries selling breakfast open at 5 or 6 is novel. Even Pret didn’t limit their store opening hours at the peak of their sub service. As a percentage Pret didn’t have anywhere near as many stores which were not participating in the subscription service either. But starting to take people’s subscription money & then actively doing what you can to limit people’s access to their coffees is super cynical. ### 3/5 — Why no ApplePay? *2025-02-14, version 3.0.58* Seemed to do the job okay, but why no ApplePay? Painful to have to enter credit card details ### 1/5 — Worst User Experience Ever *2024-12-13, version 3.0.53* Not just this app but the whole customer loyalty experience is beyond belief. Bad connectivity at their end (nothing wrong with every other app) means constant error messages while trying to create an order, with actions interrupted by messages asking if you want to continue. I am in the shop but I have to use the app if I want to use a discount code (because it’s not accepted at the till or at the kiosk) and selecting for collection as soon as possible means that the collection time becomes invalid while I am entering my card details, which causes the app to crash. Constant interruptions to upsell with sides make ordering three mains really difficult (while losing signal and getting prompts of imminent end of the session). There are not enough discounts that will ever make me want to go through this again. 30 minutes inside an empty shop, re-entering the order 4 times and my card details twice, when I could have just gone at the till and paid in five minutes. ### 1/5 — Very frustrating with the roast rewards *2024-12-04* The app is full of bugs constantly telling you’ve lost connection at which point you have to go back to the start of ordering food or coffee, this is the only way to order coffee through the roast rewards club and can be incredibly frustrating when ordering (which should take 2 minutes) ends up taking 5-10 due to the bugs in the app. ### 1/5 — Dropped my basket *2024-09-27, version 3.0.51* Allowed me to select a number of items for a party of 4, then it made me create an account. This removed all items from my basket. Absolute garbage. ### 3/5 — Issues with payment processing at peak times *2024-09-17, version 3.0.50* During busy periods order payments fail to process despite multiple attempts. ### 1/5 — Not able to contact *2024-09-03, version 3.0.49* Why cant i contact you on a number? You have taken my money but i cant talk to anyone? ### 1/5 — New update has broken meal deal ordering *2024-06-05, version 3.0.44* Unable to add a poached egg pot now when ordering a Meal Deal. Just shows a white screen with Back and Poached Egg Pot in the top left. ### 2/5 — What’s happened to this app??? *2024-04-17* This app used to be pretty good but in the last month it’s fallen apart. First Apple Pay stopped working and today it reckons there are no click and collect restaurants nearby yet I am standing outside Leon at Borough market in the heart of London! Please fix these issues. ## Most critical reviews (10 lowest-rated) ### 1/5 — stupid to the point of offense *2026-02-03, version 5.1.2* I downloaded this app as i went to a leon outlet and had a 15% student discount code from student beans. when ordering at the digital kiosk it offered me not a single point to put in my code, and the scanner was redundant as there was no point scanning a set of numbers on my phone screen. I then downloaded this app and tried to mobile order but even that showed only outlets in london, and birmingham new street despite typing in the city I was in and allowing location. I then paid full price, and waited in a queue of 6 other people for the ONE employee to make my bowl of slop behind the counter. cheers now not only will i never buy here again, i’ll never trust a person named leon again. ### 1/5 — Customer services *2025-12-10, version 3.6.0* Impossible to contact Leon customer services ? ### 1/5 — No Apple Pay??????? *2025-11-21, version 3.6.0* Imagine not accepting Apple Pay in this day and age and forcing you to type out all of your card details as they don’t support autofill either ### 1/5 — No qr code for rewards *2025-07-05, version 3.2.0* I really like your restaurants, however the code is long and it’s not the best customer experience to enter it, qr is needed urgently ### 1/5 — Not able to place order *2025-06-22* I’ve tried several times to this month to complete an order for coffee that fails when you submit it. I then have to resort to using the kiosk which doesn’t seem to allow me to use the points I’ve accumulated. I love Leon but this is a poor experience. Such a shame! ### 1/5 — Not slick *2025-06-11, version 3.2.0* Connectivity issues and poor loyalty integration ### 1/5 — Checkout button is greyed out *2025-04-19, version 3.2.0* Can’t c&c ### 1/5 — Price hikes *2025-04-09, version 3.0.59* Taking the pish with £1 slapped on the meal deal unexpectedly, not worth it. ### 1/5 — Clunky *2025-04-05, version 3.0.59* If the time selected for pickup before you pay has gone, it fails! No Apple Pay either as of late. ### 1/5 — Mobile data broken *2025-03-25, version 3.0.59* Keeps complaining about WiFi not working, the app can’t seem to figure out how to use mobile data ## Most praised reviews (10 highest-rated) ### 5/5 — Ok *2025-01-24, version 3.0.57* Ok ### 5/5 — Good food , avoid the queue *2024-04-29, version 3.0.41* Easy to use app and gets your reward points banked and avoids queuing ### 5/5 — Decent app *2023-08-08* Would use to order every time in the future ### 5/5 — Very easy to use! *2023-05-02, version 3.0.13* Easy app and great to link up with in store ordering ### 5/5 — Pel *2022-06-16, version 1.4* . ### 5/5 — Great app to Order *2022-04-04* I used the app today at the Airport Terminal 2 order my Coffee & the service was Great The Q was very Long to order your coffee by using the app I went forward with my order number & Coffee was ready to pick up Was pleased with my order Thank You 😃 ### 5/5 — Simple to use and it works witout any drama *2022-02-28, version 1.2* Fast and effective ### 5/5 — Great App *2022-01-25, version 1.0* Brilliant way to beat the queues and so easy to order what you want. ### 5/5 — No option to spend reward points? *2022-01-15* Good app, pretty much the replication of the existing web order on a mobile device. One thing, I don’t see any option in the checkout process that allows me to use my points? **Developer response:** Thank you for your review. Once you have 3000 points, you can simply select 'Pay with points' on the checkout page to spend them. ### 3/5 — App *2026-07-31, version 5.3.0* It would be good to be able to add the membership/barcode/QR code to your apple wallet. Especially if you haven’t used the app for a while… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*