# Level Sense — user reviews

> 15 indexed App Store user reviews of Level Sense by Sump Alarm Inc., rated 2.60/5 from 20 ratings.

- Source: https://appshunter.io/ios/app/level-sense/id1292153708/reviews
- App overview in markdown: https://appshunter.io/ios/app/level-sense/id1292153708.md
- Rating breakdown: 5★ 5 · 4★ 0 · 3★ 4 · 2★ 4 · 1★ 7

## Most critical reviews (10 lowest-rated)

### 1/5 — No longer works on my iPhone!!

*2025-07-25, version 1.10.78*

Since the new update was released it no longer works on my iPhone. It starts and shuts down. Does not work on my new iPhone either. 16ProMax.

### 1/5 — No longer works on my iPhone!!

*2025-04-05*

Since the new update was released it no longer works on my iPhone. It starts and shuts down.

### 1/5 — Used to work

*2023-01-12, version 1.10.69*

Really liked it until recently. Now the app dies when you try to access the graph to actually SEE temp and humidity!

### 1/5 — App crashes when trying to view chart

*2023-01-07, version 1.10.69*

Same issue as the other reviewer. Since upgrading from an iPhone XS to a 13 pro the app crashes when trying to view the freezer chart. The chart shows correctly when viewed from the website. Have uninstalled and then reinstalled but no change. Very frustrating.

### 1/5 — App needs support

*2023-01-02, version 1.10.69*

This app keeps crashing when you want to view graphs

### 1/5 — Notifications don’t work

*2021-09-25, version 1.0.5*

Notifications don’t work.  Spoke with tech 2 months ago and they said it would be fixed within a week.  Still nothing.   Guess that’s what I get for buying something from China. 😞

### 1/5 — Trash

*2021-06-09, version 1.0.4*

Unable to “claim”. I never got all lights blinking and it doesn’t say what to do when only one
Light is blinking.  Unable to download app.

### 2/5 — Push notifications error

*2025-03-20, version 1.10.78*

The new push notifications are not working.  Please fix ASAP!

### 2/5 — Graph

*2023-01-05, version 1.10.69*

Loved this till a few days ago while on a trip.  I tried to open app to check sump level graph and started panicking. Please fix this. Was a strong 5 star

### 2/5 — Graphs don't open.  App crashes.

*2023-01-03, version 1.10.69*

Used to work but now it doesn't !

## Most praised reviews (5 highest-rated)

### 5/5 — Works great

*2021-06-23, version 1.0.4*

There were some initial glitches with the app, but I have watched over time as those have been worked out. Company is very responsive to feedback. I love being able to get all the data on my sump pump right off my phone.

### 5/5 — Great product! Thanks for the new App!

*2020-04-15, version 1.0.1*

I put my Level Sense Sump Alarm in last year, after I had a pump failure that (luckily) I caught before it caused any damage to our finished basement. The Level Sense works great! It has already saved us from flooding twice, because it seems that the spiders like my replacement pump’s float switch, more than the original pump and they have gummed the switch up with webs during the frequent dry spells where I live. Guess I’m going to need to add a well cover to my sump! But the alarm worked as designed and it warned me with plenty of time to clear away the webs and commence pumping.

### 3/5 — worked fine until recently - now fixed

*2023-01-26, version 1.10.70*

The app recently started to crash every time I try to view a current status chart. I asked for technical help on their website, but they didn’t respond. On their website they announced a new “premium subscription” plan. I hope this doesn’t mean I now have to buy a subscription to continue to use. 

Update - Latest version of the app restored functionality. The app no longer crashes when viewing graphs.

### 3/5 — Crash

*2023-01-05, version 1.10.69*

Crashes when calling up graphs.

### 3/5 — Works (worked) well

*2022-12-29, version 1.10.69*

This worked well until a few days ago. Now the app closes every time I tap on “Graph”.

I am able to see the graphs in a browser, not sure what happened to the app recently.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*