# Lexie — user reviews > 178 indexed App Store user reviews of Lexie by hearX Group, rated 4.50/5 from 2,684 ratings. - Source: https://appshunter.io/ios/app/lexie/id1525380701/reviews - App overview in markdown: https://appshunter.io/ios/app/lexie/id1525380701.md - Rating breakdown: 5★ 1,955 · 4★ 398 · 3★ 153 · 2★ 73 · 1★ 105 ## What do users think of Lexie? Overall sentiment: negative **Pros** - 🚀 Great value for money - 🔒 Robust security features - 👍 Excellent customer support - 👍 Comfortable and easy to use **Cons** - 🐛 Buggy app with connectivity issues - 🔋 Battery life and charging problems - 👎 Unreliable app and settings reset - 👎 Difficult to use and navigate **Commonly reported bugs** - App frequently disconnects from hearing aids - Settings and environments keep resetting - App fails to detect or connect to hearing aids - Charging issues and battery level inaccuracies **Most requested features** - Ability to input audiogram data - More granular audio controls (EQ, etc.) - Seamless Bluetooth connectivity - Offline app functionality ## Newest reviews (13 of 178) ### 2/5 — Doesn’t Connect half the time *2026-07-20, version 2.3.1* The app is great when it connects to the hearing aids allowing selection of programs , balance and equalizer; however, it often cannot find them even though they are clearly connected via Bluetooth. Unpredictable and unstable app. ### 2/5 — Undesirable default streaming on Lexie B3 hearing aids *2026-07-06, version 2.3.1* I do not like or want the automatic streaming of phone and media to the hearing aids. The iphone itself provides better quality sound and has less impact on the aid’s batteries. Hearing aids are for hearing assistance not another set of earbuds. B2 hearing aids permitted streaming to be turned off through MFi settings under Accessibility. This doesn’t seem possible with the new B3s. I have to turn streaming off in two separate operations each time I put them on. Not good. There don’t appear to be any settings in the app that addresses this defect. ### 3/5 — Finer control please. *2026-05-25, version 2.3.0* I recently purchased a pair of the B3 hearing aid. In the future could you add a more step control for the volume and the tone controls like are available for my B2's? Thanks. ### 2/5 — App awkward *2026-05-20, version 2.3.0* App difficult to use. Entering info causes screen to bounce around ### 2/5 — Customers service very poor *2026-04-09, version 2.2.4* The hearing aids are fair. They are not that clear as I expected from Bose. But the worst is their customer service. Quick story: I was opted out of their rewards program because I couldn’t understand the rep who called me whose accent was not Midwestern or any other from the USA. I just hung up. Two days later when trying to get back in, I was told once out, your out. Really? I told them never to call me again. ### 2/5 — Not a great app *2026-03-12, version 2.2.4* Hearing aids used to pair with my old phone but won’t with this one. Tried everything. It’s so inconsistent with this app. ### 4/5 — Battery level no longer available on app *2026-03-11, version 2.2.3* With the latest update, battery level is no longer functioning. I reported this to Lexie weeks ago, but so far there has not been a fix. Generally, the hearing aids work well, with the right hearing aid always losing battery strength much faster than the left. This is only visible on the iPhone battery widget not the app itself. This has happened with two replacement sets I have used, even though the left ear volume is turned up higher than the right ear! ### 2/5 — Battery life *2026-03-09, version 2.2.3* The app is no longer registering the remaining battery strength in my B2 hearing aids ### 4/5 — Accurate battery levels *2026-03-08, version 2.2.3* In the last software update the battery level is not accurate. No matter how long I charge the hearing aids the app also shows that they are not charged. ### 3/5 — Something breaks with every update *2026-03-05, version 2.2.3* The hearing aids are very good, the app is a game of what do they break next. The most recent update doesn't show the battery status (important for the rechargeables) and doesn't stay connected to one or both of the hearing aids, the update before that wouldn't even connect. Not sure who is responsible for maintaining the app, but that person needs to be "upgraded". ### 1/5 — Battery life indicator *2026-03-03, version 2.2.3* After the last update my battery life indicator shows a zero percent charge at all times. Even after a full charge the app no longer shows left and right charge levels. I have contacted support no fix to date to correct for IPhone yet. ### 1/5 — Great concept- poor execution *2026-03-02, version 2.2.3* This app frequently fails to pair and once it does, spirit loses its connection over and over again, even with troubleshooting tips applied ### 1/5 — Last update *2026-03-01, version 2.2.3* Battery percentage no longer works after update. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lexie business is kaput, NO support of any kind after October 2026. *2026-09-02, version 9.0.0* Almost brand new devices soon to be mini-boat anchors for a goldfish tank. ### 1/5 — Terrible Support when I call, they hang up the phone *2026-07-15, version 2.3.1* I am unable to continue trying to get this Hearing Aide working. I am not new to Hearing Aides as a war Hearing Aides since 1973. When I worked on helicopter in the military now, I have a disability with high frequency loss. So this set of Hearing Aide cost me over $1000 and rent a car for Support to figure out how to work this thing the Support we hang up the phone on me. My suggestion is please do not order this item. I would withdraw this comment if someone calls me to fix my problem. OK RENT Pinao. ### 1/5 — Lexie 2 app *2026-05-31, version 2.3.0* The app has not been very good for me always having trouble keeping my hearing aids working and staying connected. ### 1/5 — Can not login or sign up *2026-05-21, version 2.3.0* This new update has made my dad‘s life worse because he’s not able to get into the app to change the settings of the hearing aid to fix issue in right hand side Hearing aid earplug. There is no way to fix it. I don’t know how it can be happening in the era of LLMs. Good hardware and not so good software. ### 1/5 — No longer works with Lexie H1 aids *2026-05-05, version 2.2.5* The app no longer works with Lexie H1 hearing aid which is what I use. Reset my phone, the aids, etc. always give a connection error in the app now. ### 1/5 — Horrible App *2026-04-08, version 2.2.4* Only one slider for EQ and the slider doesn’t slide. You have to call for setup because the setup instructions have nothing to do with reality and the hours to call are limited. Bottom line.. don’t buy this brand. Absolutely horrible. ### 1/5 — App *2026-03-24, version 2.2.4* This app is horrific. My right aid is always discontinued. I have to reinstall the app every morning. The app destroys the entire experience. Apple air pods are just as good if not better. Just a shorter battery life. Extremely frustrating ### 1/5 — Venal datamining *2026-03-15, version 2.2.4* Seriously, look at all the extraneous data Lexie collects! Disgusting. ### 1/5 — Lexie B2 *2026-03-08, version 2.2.3* Brand new and they won’t pair on my iPhone or iPad. They pair with the app but I can’t use them like my 10 year old ones. They streamed my calls , movies and online work. guess I’ll switch back to my old ones. ### 1/5 — Hearing aids work great, app not so much *2026-03-04, version 2.2.3* I have turned off both phone and hearing aids, unpaired them, and deleted and reinstalled the app, all numerous times, and it only connects once in a while. Be warned! ## Most praised reviews (10 highest-rated) ### 5/5 — Ceasing USA operations *2026-09-03, version 9.0.0* “For over a decade, Eargo, Lexie and Go have been dedicated to democratizing access to high-quality hearing care. It is with a heavy heart that we reach the end of this journey and are unable to continue supporting our customers beyond October 2026. Thank you for placing your trust in us over the years. Sincerely, The LXE Hearing Team” ### 5/5 — Will miss U *2026-09-03, version 9.0.0* So sorry you will be no longer around as of 10/26. I have had great hearing results since I started using them in April 2024 ### 5/5 — Sorry to see you go! *2026-07-26, version 2.3.1* Really going to miss your help. I’ll only use your aids when there is something worth hearing. That should make them last forever. Thanks. ### 5/5 — Enjoying Lexie, but concerned *2026-07-16, version 2.3.1* I saw yesterday (by coincidence on a Facebook post) that Lexie is moving operations out of the US. It seems others learned of this distressing news directly from Lexie, but I received no such notification! I would like to understand the ramifications of this news to loyal customers, and what we may get expect in the way of changes. I’m so upset! I really love my hearing aids and greatly depend on them! ### 5/5 — Easy ordering *2026-07-11, version 2.3.1* Excellent service outstanding ### 5/5 — Replenishing supplies, etc. *2026-05-15, version 2.3.0* I am using my hearing aids on a regular basis. I am also thankful for the support I have received from Lexie (Analisa & Precious). Being able to hear better is improving my quality of life. ### 5/5 — First pair *2026-03-01, version 2.2.3* Love my Lexi hearing aids ### 5/5 — Not working *2026-02-23, version 2.2.3* Got new Lexi plus behind the ear hearing aids. Will not connect to the app. No one can fix this??? ### 5/5 — Bugs *2026-02-20, version 2.2.3* Battery Level and Mute aren’t working. Otherwise I love my Lexies. ### 5/5 — Learning curve *2026-02-13, version 2.2.0* Took me awhile to completely understand the workings…may have been my age…83 well 4 Months more! Oh and hope my pup doesn’t chew up right side! That’s what I’m replacing Hope I ordered what I need --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*